5 © Copyright 2020, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks. IG-783838-R2009-EN mitel.com Innovation is crucial to a better business future One connected team, working together One area for communication, so no idea is missed Zero delays, enabling real-time collaboration Multiple options for users; from VoIP phones to instant messaging and file sharing Promoting an environment that fosters innovation is the best way for businesses to differentiate themselves for the future. Here’s how UC&C helps: Find out more about Unified Communications & Collaboration systems and the process and steps you need to think about. on the benefits of Unified Communications & Collaboration today Download our guide References 1. https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey 2. https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf 3. https://www.uctoday.com/unified-communications/unified-communications-101/ 4. https://www.spiceworks.com/marketing/reports/workplace-communications/ 5. https://mzaconsultants.com/2019/07/10/team-collaboration-paid-user-base-doubles-to-24-million-user-licences-in-2018/ 6. Mitel Workplace Productivity Report 2019 7. https://www.mtechsystems.co.uk/latest-technology/8-ways-unified-communications-increase-workplace-productivity/ 8. https://www.mitel.com/blog/what-is-unified-communications--collaboration-and-why-should-i-care 9. https://www.itworld.com/article/2729787/unified-communications--now-mobile-and-in-the-cloud.html Resulting in of wasted time per business professional per year 6 There’s a better way Why now’s the time to embrace Unified Communications & Collaboration For the modern business , experiences are everything. To be competitive in a congested marketplace, a business needs to ensure both customers and employees get the best possible treatment, in order to benefit from happier customers who’ll come back time after time, along with greater employee productivity and a faster ROI. Achieving this improvement to customer and employee experience (EX) doesn’t have to be difficult. One of the most effective ways to boost them both is with a Unified Communications & Collaboration (UC&C) system. Here’s why you need it. Alone. But always together. 1 Bringing employees together often leads to better results for businesses. This ability to work together increases morale and improves results. UC&C can facilitate this. Working relationships make a big difference 2 24 million licences for collaboration software are used globally 5 One platform for everyone can make all the difference While over… already use business chat apps 4 82% of enterprises 65% of SMBs In fact 93% With communication a major barrier to flexible working, UC&C can help make better productivity a reality. of businesses using UC&C report productivity boosts 7 Boosting productivity has never been more achievable 3 Better productivity needs little justification. Improving productivity means greater efficiency, better results and lower costs. 13% of a typical working day is wasted as a result of inefficient and ineffective communications 6 of employees believe that better communications and collaboration tools would help improve their personal productivity 6 74% improvements to productivity from better collaboration tools 6 17% Resulting in up to Interoperability saves time and energy Having to jump between different systems will slow you down. There’s no denying it. Utilising seamlessly compatible systems will save you time, effort and money. 3 hours per week lost per mobile worker not using UC&C 8 while 24% of staff are being overwhelmed by number of available comms options 4 One easy-to-use option that does it all is the answer Without an exceptional customer experience (CX), an organisation will struggle to earn business and will find it extremely hard to retain customers, or get those customers to advocate for them. Customer experience is king 36% from 10 years ago 1 Up In some cases, they’ll pay up to And customers demand it 20% more 2 86% of people will pay more for a better customer experience 2 That’s why 77% of businesses believe a UC&C solution will improve their CX 3 2 businesses now compete on CX 1 out of 3 One system One data store One customer record Resulting in Easier financial management Lower costs Reduced technical issues 4
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© Copyright 2020, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
IG-783838-R2009-EN
mitel.com
Innovation is crucial toa better business future
One connected team, working together
One area for communication, so no idea is missed
Zero delays, enabling real-time collaboration
Multiple options for users; from VoIP phones to instant messaging and file sharing
Promoting an environment that fosters innovation is the best way for businesses to di�erentiate themselves for the future. Here’s how UC&C helps:
Find out more about Unified Communications& Collaboration systems and the processand steps you need to think about.
on the benefits of Unified Communications & Collaboration today
Download our guide
References
1. https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey
2. https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf
3. https://www.uctoday.com/unified-communications/unified-communications-101/
4. https://www.spiceworks.com/marketing/reports/workplace-communications/
5. https://mzaconsultants.com/2019/07/10/team-collaboration-paid-user-base-doubles-to-24-million-user-licences-in-2018/
6. Mitel Workplace Productivity Report 2019
7. https://www.mtechsystems.co.uk/latest-technology/8-ways-unified-communications-increase-workplace-productivity/
8. https://www.mitel.com/blog/what-is-unified-communications--collaboration-and-why-should-i-care
9. https://www.itworld.com/article/2729787/unified-communications--now-mobile-and-in-the-cloud.html
Resulting in
of wasted time per business professional per year6
There’s a better way
Why now’s the time to embrace Unified Communications & Collaboration
For the modern business, experiences are everything. To be competitive in a congested marketplace, a business needs to ensure both customers and employees get the best possible treatment, in order to benefit from happier customers who’ll come back time after time, along with greater employee productivity and a faster ROI.
Achieving this improvement to customer and employee experience (EX) doesn’t have to be di�cult. One of the most e�ective ways to boost them both is with a Unified Communications & Collaboration (UC&C) system.
Here’s why you need it.
Alone.But always together.
1
Bringing employees together often leads to better results for businesses. This ability to work together increases morale and improves results. UC&C can facilitate this.
Working relationships make a big di�erence
2
24 millionlicences for collaborationsoftware are used globally5
One platform for everyone can make all the di�erence
While over…
already use business chat apps4
82%of enterprises
65%of SMBs
In fact 93%With communication a major barrier to flexible working, UC&C can help make better productivity a reality.
of businesses using UC&C report productivity boosts7
Boosting productivity has never been more achievable
3
Better productivity needs little justification. Improving productivity means greatere�ciency, better results and lower costs.
13% of a typical working day is wasted as a result of ine�cient and ine�ective communications6
of employees believe that better communications and collaboration tools would help improve their personal productivity674%
improvements to productivity from better collaboration tools617%Resulting in up to
Interoperability saves time and energy
Having to jump between di�erent systems will slow you down. There’s no denying it. Utilising seamlessly compatible systems will save you time, e�ort and money.
3 hours per weeklost per mobile worker not using UC&C8
while
24%of sta� are being overwhelmed by numberof available comms options4
One easy-to-use option that does it all is the answer
Without an exceptional customer experience (CX), an organisation will struggle to earn business and will find it extremely hard to retain customers, or get those customers to advocate for them.
Customer experience is king
36%from 10 years ago1
Up
In some cases,they’ll pay up to
And customers demand it
20%more286% of people will pay
more for a bettercustomer experience2
That’s why
77% of businesses believe a UC&C solutionwill improve their CX3
2businesses nowcompete on CX1
outof 3
Onesystem
Onedata store
Onecustomer record
Resulting in
Easier financial management
Lower costs
Reduced technical issues
4
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