Internal All you need to know toolkit:
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Internal
All you need to know toolkit:
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HiI’m Emma.
Your all-in-one app for insurance and health partner services – making your AXA experience simpler and more personal.
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Key Features
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主要特點
Insurance Payer
Services
Single digital experience for all insurance services
Trending Topics &
Notifications
To facilitate the discovery of new topics to engage on
EmmaChatbot –Live Chat
A conversational chatbot that can answer service basics and hand-off
to a live agent where necessary
Digital Health Services
Provide access to premier 3rd party health services
SymptomChecker症狀解碼
Wellness Companion健康拍擋
MindCharger
心靈加油站
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Insurance services:
• Make a Claim *
• Claim History
• eHealth Card ^
• Find a Doctor
• My Policy
Features at a glance
Fresh look and feel with chat support (new)
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*Available to HK customers only^Applicable for Hong Kong network clinics and designated hospitals only
功能一覽表
New health-related partner services:
• Symptoms Checker and Health Library
• Wellness Companion
▪ Step counter (fitbit & Garmin)
▪ Health challenges
▪ Health tests
▪ Stress management
▪ Team Challenge
• Mind Charger
• Wellness Offers
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Make a Claim: Make a claim of up to HKD2,000 through Emma by AXA *
Claim History: Stay informed of your claim status in just a few clicks *
eHealth Card: Forget about needing to find your physical Health Card when seeing the doctors. Just show your eCard at the counter! ^
Find a doctor: Find a doctor near you based on a location filter or your current GPS
My Policy: Learn about and check your policy coverage and type without having to look through the paper documents again
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*Available to HK customers only^Applicable for Hong Kong network clinics and designated hospitals only
manage your policy anytime anywhere Insurance Services
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• confidential 24/7 driven AI-chat to receive recommendations for your symptoms
24/7 AI
• All health information is provided by the Mayo Clinic. Ranked as the #1 hospital in the U.S., Mayo Clinic is a world-class healthcare organization serving millions worldwide
Mayo Clinic Mayo Clinic
• All information discussed within the Mayo Clinic Health Library module is securely encrypted from AXA Hong Kong and Macau
Mayo Clinic Health Library
Symptom Checker and Health Library
A new experience to use the 24/7 digital health encyclopedia:
24/7
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all the tips to stay informed and healthy!
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Health tests: Determine your health age and complete health tests to gauge how you can live a healthier lifestyle
Lifestyle tracker: Track lifestyle and fitness behavior via integration with fitness trackers
Challenge yourself and get rewarded: Participate in weekly challenges and receive fitpoints for potential rewards redemption
Fitpoints
Team Challenge: Employees can build teams with colleagues to compete against one another, and to track their teams’ progress and rankings
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keeping you motivated to stay healthy
Wellness Companion
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• Enjoy mindfulness guides recorded by Hong Kong’s renowned yoga teacher, Ms. Margaret Chung
• A “Spotify” experience, minimize and continue playing audio in the background
Spotify
• Content powered by NeurumNeurum
Enjoy unlimited access to the following features:
Mind Charger
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unwind yourself with the right support
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• Show the “AXA Wellness Offers Stamp” for redemption! Your clients no longer need to worry about not having the physical medical card with them
AXA
• Currently 6 categories of offers can be chosen, offers are updated quarterly
Wellness Offer
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physical health card is no longer required for redemption
Enjoy unlimited access to the following features:
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Health News
• Browse through our library of health-related articles so you can stay updated on the trendy topics.
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so you have all the tips to stay informed and healthy!
Enjoy unlimited access to the following features:
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Migration & registration
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1. Open EMMA by AXA app.Tap Register.打開EMMA by AXA並點擊註冊。
Create your account 建立賬戶
2.Choose if you have an AXA policy.選取如您有AXA保單。
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Create your account 建立賬戶
3.Select relevant policy type. Tap on Employee Benefits.選擇相應保單類型。點擊僱員福利。
4.Tap on card type used• AXA Health Card• Medical Card點擊您使用的醫療卡類型• AXA安盛電子醫療卡• 醫療卡
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Create your account 建立賬戶
5.Complet AXA Health card / Medical Card form. Tap Next.完成AXA安盛電子醫療卡 / 醫療卡表格。點擊下一步。
policy information can be found in the welcome email from AXA.保單資料可於AXA安盛的歡迎電郵中找到。
AXA Health CardAXA安盛電子醫療卡
Medical Card醫療卡
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Create your account 建立賬戶
Tip: Click on the edit (pencil) button in the upper right corner to make any necessary changes.
提示：點擊右上角的修改按鈕以更改資料。
6.Review if provided information is correct. Tap Next.檢查資料是否正確。點擊下一步。
7.Fill in Email / mobile number & password. Accept Terms & Conditions and Personal Information Collection Statement. Hit Create My Account.填寫電郵 / 流動電話及密碼。接受條款及細則及收集個人資料聲明。點擊建立賬戶。
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Click to preview
8.You should receive an e-mail/ SMS with activation link – click!您將收到電子郵件或電話短訊告知您的啟動連結。點擊並啟動賬戶。
Create your account 建立賬戶
Email電子郵件
SMS短訊
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Create your account 建立賬戶
9.Successful confirmation. 成功啟動確認。
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Now, you are all-set!
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！
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Onboarding Video 新成成員指南https://www.youtube.com/watch?v=a9pinrP5JWc
Registration 註冊程序https://www.youtube.com/watch?v=KO-8C21GErY
Download now!
Visit 瀏覽axa.com.hk
OR
生活在握
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