©SDI 2013 www.servicedeskinstitute .com All you need to know to enter 1
All you need to know to enter
Feb 25, 2016
All you need to know to enter. Your Host. Tessa Troubridge Managing Director - SDI. Joining Tessa today. Adrian Chiffi CGI. Today ’ s Goals. The 3 categories How they work Judging criteria What judges look for Top tips. IT Service & Support Awards 2014 Best Service Desk - PowerPoint PPT Presentation
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©SDI 2013 www.servicedeskinstitute.com
All you need to know to enter
1
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Your Host
Tessa TroubridgeManaging Director - SDI
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Joining Tessa today
Adrian ChiffiCGI
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Today’s Goals• The 3 categories• How they work• Judging criteria • What judges look for• Top tips
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What do we reward?• IT Service & Support Awards 2014
• Best Service Desk• Best Small Desk• Best Large Desk
• Best Managed Desk• Best Vendor
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What are the prizes?• £1000 Best Large Desk• £1000 Best Small• £1000 Best Managed Desk • £500 to charity Best Vendor
A trophy
plus all that prestige!
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How do the awards work?
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction• Customer Satisfaction• Performance Results• Social Responsibility
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Timings – the 2014 hot dates!Submission Deadline March 15Finalists notified 16 April Site Visits large and small desks 12-14 MaySite visit managed desk19-21 MayVendor interview panel 28 May
the BIG day 17 June 2014
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Site Visit?Interview?
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The Conference
17 and 18 June 2014Hilton Metropole - BirminghamThe 3 team finalists will participate in a live - on stage - finalists ‘’Question Time’ panel
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The Awards Dinner
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Why enter?
Back office functions often get overlookedWinning an SDI award: • Provides recognition and reward• Generates a positive team climate• Demonstrates that their people are valued and
recognised• Is a reason to be proud• Builds confidence
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Why enter?
• The process of writing the submission is satisfying• To learn about themselves and the business• The submission documents:
• what they do • what they don’t do• What they’ve done
• Produces a reference document• It’s a team building exercise
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• A real buzz on the desk• Morale rockets• A real sense of achievement• Promotes their success
• Tell their customers• Email footer• Poster
What’s the effect of winning?
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How long does a submission take?
How long is a piece of string?• Winners spend time
• 10 -14 man days not unusual, sometimes longer• Over a 3-4 month period
• Winners manage the project
But it’s worth it!
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How do they celebrate?• Team activities
• Day at the races• Dinner• Party – invite people from the business• Go-carting• WII
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Top Tips• Start at the beginning -
review the SDI standards• Involve the team and the
business• Create a plan • Allocate roles and
responsibilities• Give targets• Leave contingency time
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Top Tips• Use evidence• Document innovation• Document service
differentiation• Provide charts and pictures• Demonstrate the personality
of the desk
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Questions
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