Some questions you may have: I’ve already paid for delivery – why is DHL invoicing me? This invoice is not for delivery charges. The invoice relates purely to import duties and other applicable government taxes such as VAT that were levied by Customs when your shipment arrived in the country. DHL paid these duties on your behalf in order to comply with Customs regulations and to ensure your goods were delivered without delay. Unfortunately, we are not able to tell you in advance of these costs. Weren’t these costs included when I paid for my goods? Retailers (internet or catalogue) will normally include advice about import duties on their shipping information pages. You may wish to check the Terms and Conditions of your purchase. This wipes out all of the saving I made by buying online! Unfortunately this is sometimes the case. Products sold by companies outside of the UK may appear cheaper compared to UK prices because they do not include taxes. The Office of Fair Trading (OFT) advises buyers to check for additional costs before purchasing goods from overseas. You can find useful information and advice at www.consumerdirect.gov.uk Why have you given me a customer number? In order for us to raise an invoice we have allocated you a customer number but this is not a formal DHL account and has no shipping facilities. If you already have a DHL account then continue to use this for all shipping. If you would like to set up a formal DHL account please go to www.dhl.co.uk/account What about my duty free allowance? Your duty free allowance is only for items you carry with you in your baggage. Goods that you do not carry with you are subject to entirely different regulations. Goods over a value of £15.00 are subject to taxes What if I already own these goods? Items which you have already owned for more than six months or obtained in the European Union may be relieved of import taxes. To claim this relief you must complete the form C3 available from H. M. Revenue & Customs. You can download a C3 form from www.hmrc.gov.uk. Please complete the form and return it to DHL within 7 days of receipt of our invoice, How about gifts? in value per person are not liable for customs charges. This does not apply to items purchased from abroad to be used as gifts. Different allowances apply to alcoholic drinks and tobacco products. Further advice and assistance If this is the first time you’ve received a Duty & VAT invoice from us then you may have some questions that you’d like answering before you pay it. This could be an unexpected bill and you may be unsure what it is or how it is calculated. We hope that the most commonly asked questions will make everything clear but if you have any questions that What about samples? Trade samples are subject to various conditions to qualify for tax relief. To check if your sample qualifies, please contact Customs. Detailed guidelines are published in Customs notice 367 and are available from Customs on 0845 010 9000 or at www.hmrc.gov.uk. If your goods do qualify for tax relief please reply to us in writing within 7 days of receipt of our invoice quoting your Customs reference. Why am I paying tax on delivery charges? Under current regulations the cost of delivery is added to the declared value of the goods to make the goods ‘value for Customs’. If the sender has not supplied the value of the goods, a value is used that is based on the weight of the goods as per the Customs scale of charges. This calculation will also include a VAT Value Adjustment which is the cost of transport within the EU borders, liable to VAT only. What if the sender wants to pay the Duty? There is a facility for the sender to nominate itself to pay these costs on the shipment documentation. We can usually re-issue the costs to the sender but you will need to ensure that the sender writes to us confirming they will pay these costs. Alternatively the sender can pay the invoice directly to us, using one of the payment methods shown on the reverse of the invoice. Unfortunately, we cannot accept credit cards issued outside of the UK. How do I pay? We offer a number of payment options which you will find on the back of the invoice. • Internet / Telephone banking: If you have access to internet or telephone banking, payments can be made to sort code 40-02-13, account number 21096222, using your DHL Customer number as a reference. • Cheque: Payable to DHL INTERNATIONAL (UK) LIMITED and send to • At the Bank: Using the payment slip attached to the invoice. Please confirm that the bank have entered the invoice number and Customer number in their system, to ensure that DHL can match your payment to the invoice. Please allow 4 working days for receipt of payment. DHL general information and invoice enquiries: www.dhl.co.uk (general information) Tel. 08442 480 777 • Fax. 020 8831 5399 For more information about Customs: There is a National Advice Service for Customs matters available on 0845 010 9000. Information is also published on-line at www.hmrc.gov.uk ALL YOU NEED TO KNOW ABOUT YOUR IMPORT DUTY & VAT INVOICE we haven’t covered, please log on to the DHL website www.dhl.co.uk/duties ensuring that you quote your Invoice number and DHL Customer number on the form. Alcoholic drinks and tobacco products do not qualify as personal effects. If the goods are a gift there is a different allowance. Items up to .00 FAQB2B02/13 v PO Box 524, Hounslow, Middlesex TW3 9LP. Please provide the invoice number on the reverse of the cheque or remittance advice. www.dhl.co.uk/duties (invoice enquiries) • To pay by Credit or Debit card please call 08442 480 777, Telephone: select Option 2. Please have your DHL Customer No. and Invoice No. available. £36 7
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Some questions you may have:
I’ve already paid for delivery – why is DHL invoicing me?This invoice is not for delivery charges. The invoice relates purely to import duties and other applicable government taxes such as VAT that were levied by Customs when your shipment arrived in the country. DHL paid these duties on your behalf in order to comply with Customs regulations and to ensure your goods were delivered without delay. Unfortunately, we are not able to tell you in advance of these costs.
Weren’t these costs included when I paid for my goods?Retailers (internet or catalogue) will normally include advice about import duties on their shipping information pages. You may wish to check the Terms and Conditions of your purchase.
This wipes out all of the saving I made by buying online!Unfortunately this is sometimes the case. Products sold by companies outside of the UK may appear cheaper compared to UK prices because they do not include taxes. The Office of Fair Trading (OFT) advises buyers to check for additional costs before purchasing goods from overseas. You can find useful information and advice at www.consumerdirect.gov.uk
Why have you given me a customer number?In order for us to raise an invoice we have allocated you a customer number but this is not a formal DHL account and has no shipping facilities. If you already have a DHL account then continue to use this for all shipping. If you would like to set up a formal DHL account please go to www.dhl.co.uk/account
What about my duty free allowance?Your duty free allowance is only for items you carry with you in your baggage. Goods that you do not carry with you are subject to entirely different regulations. Goods over a value of £15.00 are subject to taxes
What if I already own these goods?Items which you have already owned for more than six months or obtained in the European Union may be relieved of import taxes. To claim this relief you must complete the form C3 available from H. M. Revenue & Customs. You can download a C3 form from www.hmrc.gov.uk. Please complete the form and return it to DHL within 7 days of receipt of our invoice,
How about gifts?
in value per person are not liable for customs charges. This does not apply to items purchased from abroad to be used as gifts. Different allowances apply to alcoholic drinks and tobacco products.
Further advice and assistance
If this is the first time you’ve received a Duty & VAT invoice from us then you may have some questions that you’d like answering before you pay it. This could be an unexpected bill and you may be unsure what it is or how it is calculated.
We hope that the most commonly asked questions will make everything clear but if you have any questions that
What about samples?Trade samples are subject to various conditions to qualify for tax relief. To check if your sample qualifies, please contact Customs. Detailed guidelines are published in Customs notice 367 and are available from Customs on 0845 010 9000 or at www.hmrc.gov.uk. If your goods do qualify for tax relief please reply to us in writing within 7 days of receipt of our invoice quoting your Customs reference.
Why am I paying tax on delivery charges?Under current regulations the cost of delivery is added to the declared value of the goods to make the goods ‘value for Customs’. If the sender has not supplied the value of the goods, a value is used that is based on the weight of the goods as per the Customs scale of charges. This calculation will also include a VAT Value Adjustment which is the cost of transport within the EU borders, liable to VAT only.
What if the sender wants to pay the Duty?There is a facility for the sender to nominate itself to pay these costs on the shipment documentation. We can usually re-issue the costs to the sender but you will need to ensure that the sender writes to us confirming they will pay these costs. Alternatively the sender can pay the invoice directly to us, using one of the payment methods shown on the reverse of the invoice. Unfortunately, we cannot accept credit cards issued outside of the UK.
How do I pay?We offer a number of payment options which you will find on the back of the invoice.
• Internet / Telephone banking: If you have access to internet or telephone banking, payments can be made to sort code 40-02-13, account number 21096222, using your DHL Customer number as a reference.
• Cheque: Payable to DHL INTERNATIONAL (UK) LIMITED and send to
• At the Bank: Using the payment slip attached to the invoice. Please confirm that the bank have entered the invoice number and Customer number in their system, to ensure that DHL can match your payment to the invoice. Please allow 4 working days for receipt of payment.
DHL general information and invoice enquiries:www.dhl.co.uk (general information)
Tel. 08442 480 777 • Fax. 020 8831 5399
For more information about Customs:There is a National Advice Service for Customs matters available on 0845 010 9000. Information is also published on-line at www.hmrc.gov.uk
ALL YOU NEED TO KNOW ABOUTYOUR IMPORT DUTY & VAT INVOICE
70785_DHL_ARTWORK_FAQB2B.indd 170785_DHL_ARTWORK_FAQB2B.indd 1 15/10/08 13:38:1115/10/08 13:38:11
we haven’t covered, please log on to the DHL website www.dhl.co.uk/duties
ensuring that you quote your Invoice number and DHL Customer number on the form. Alcoholic drinks and tobacco products do not qualify as personal effects.
If the goods are a gift there is a different allowance. Items up to 66 .00
FAQB2B02/13 v6 66
PO Box 524, Hounslow, Middlesex TW3 9LP. Please provide the invoice number on the reverse of the cheque or remittance advice.
www.dhl.co.uk/duties (invoice enquiries)
• To pay by Credit or Debit card please call 08442 480 777, Telephone:select Option 2. Please have your DHL Customer No. and Invoice No. available.
£36
7
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