ALL Question PJM exam

What must a Project Manager do when Planning a project?Successful project management, whether in response to an in-house project or a customer request, must utilize effective planning techniques. The first step is: understanding the project objectives. These goals may be to develop expertise in a given area, to become competitive, to modify an existing facility for later use, or simply to keep key personnel employed.The objectives are generally not independent; they are all interrelated, both implicitly and explicitly. Many times it is not possible to satisfy all objectives. At this point, management must prioritize the objectives as to which are strategic and which are not. Typical problems with developing objectives include: Project objectives/goals are not agreeable to all parties. Project objectives are too rigid to accommodate changing priorities. Insufficient time exists to define objectives well. Objectives are not adequately quantified. Objectives are not documented well enough. Efforts of client and project personnel are not coordinated. Personnel turnover is high.

Once the objectives are clearly defined, four questions must be considered: What are the major elements of the work required to satisfy the objectives, and how are these elements interrelated? Which functional divisions will assume responsibility for accomplishment of these objectives and the major-element work requirements? Are the required corporate and organizational resources available? What are the information flow requirements for the project?

The project organizational structure must be designed to fit the project; work plans and schedules must be established so that maximum allocation of resources can be made; resource costing and accounting systems must be developed; and a management information and reporting system must be established.Effective total program planning cannot be accomplished unless all of the necessary information becomes available at project initiation. These information requirements are:

The statement of work (SOW) The project specifications The milestone schedule The work breakdown structure (WBS)The statement of work (SOW) is a narrative description of the work to be accomplished. It includes the objectives of the project, a brief description of the work, the funding constraint if one exists, and the specifications and schedule. The schedule is a gross schedule and includes such things as the:

Start date End date Major milestones Written reports (data items)

Results of good planning:- Assurance that functional units will understand their total responsibilities toward achieving project needs.- Assurance that problems resulting from scheduling and allocation of critical resources are known beforehand.

- Early identification of problems that may jeopardize successful project completion so that effective corrective action and re-planning can occur to prevent or resolve problems.

What are Project Specifications?A specification list is separately identified or called out as part of the statement of work. Specifications are used for man-hour, equipment, and material estimates. Small changes in a specification can cause large cost overruns.Another reason for identifying the specifications is to make sure that there are no surprises for the customer downstream. The specifications should be the most current revision. It is not uncommon for a customer to hire outside agencies to evaluate the technical proposal and to make sure that the proper specifications are being used. Specifications are, in fact, standards for pricing out a proposal. If specifications do not exist or are not necessary, then work standards should be included in the proposal. The work standards can also appear in the cost volume of the proposal. Labor justification backup sheets may or may not be included in the proposal, depending on RFP/RFQ (request for quotation) requirements.

Write on the Project Managers Time Robbers and Effective Time Management. Which 20 time robbers do You consider the most important?

Time robbers:

Effective time management:Two basic forms are mentioned in the book for better time management, the first is to do pad, it means project manager or secretary should prepare the list of things to do, and assign the appropriate orders (e.g. which one is priority that need to be done first)

The activities with highest priorities are then transferred to the daily calendar log, project manager assign these activities to the appropriate time blocks based on his own energy cycle. If there are many priority elements, the project manager should schedule well in advance, note that do not postpone until tomorrow what you or your team can do today.

The following chart is the daily calendar log

Several techniques for better use of time from the book:

Delegate. Follow the schedule. Decide fast. Decide who should attend. Learn to say no. Start now. Do the tough part first. Travel light. Work at travel stops. Avoid useless memos. Refuse to do the unimportant. Look ahead. Ask: Is this trip necessary? Know your energy cycle. Control telephone and email time. Send out the meeting agenda. Overcome procrastination. Manage by exception

My answer for effective time management for reference:1. Delegate responsibility. Pass off the task as needed to subordinates or members of the project team, manager cannot do everything by themselves in a limited time, trust your team member and allow them to share your workload2. Lean to make quick decision. Sometimes, it is not necessary to waste long time in making decision in trivial or simple things. A manger could refer to the routine or relevant policy to make the simple decision done quickly, more complex decisions can be then given more time. 3. Do the hard part first. It means trying to deal with the more complex and difficult task ahead of time. By done them first, you can be more assured that the easier task should not make you panic if time is going to run out. 4. Overcome procrastination. In most occasion, day dreaming, internet surfing, casual chatting will rob your time when doing a task, it is important to reduce these things that may be causing procrastination and cutting your work time. Follow the schedule and make things done efficiently. 5. Learn to say no. it is important to understand your limits. Sometimes, you need to recognize that you cannot do everything or you have to say you are busy with other things right now. Saying no does not only mean telling the boss your are overloaded, it also means explaining to your peers who may ask for help. If you have a sound reason, they could understand.6. Run efficient meeting, it means the meeting should organized well and stay on the topic, arrange the right person (people critical or relevant to the project) to the meeting which will make sure proper topics are covered effectively and off-topic conversations are kept to minimum.

Rules for time management:

Conduct a time analysis (time log). Plan solid blocks for important things. Classify your activities. Establish priorities. Establish opportunity cost on activities. Train your system (boss, subordinate, peers). Practice delegation. Practice calculated neglect. Practice management by exception. Focus on opportunities - not on problems.

How is (as a rule) the Project Sponsor and how can the Project Manager handle disagreements with the Sponsor?Rule of the project sponsor: Usually, the traditional role of senior management has been to function as project sponsors. Project sponsor usually comes from executive levels and has the primary responsibility of maintaining executive-client contact. (e.g. ensure the correct information from the contractors organizations is reaching executive in the customers organization, besides, transmit cost and deliverable information, such as schedule and performance status to the customers)In addition to that, sponsor also provides guidance on:

Different dimensions of sponsors role change according to different life-cycle phase of the project. During the planning/initiation phase, the sponsor normally functions in an active role in the following activities: Establishing correct objectives for the project Providing the information (environmental/political factors) that could influence the project Establishing the priority for the project and informing the project manager of the priority and the reason for the priority Guiding to establish the policies and procedures by which to govern the project. Functioning as the executive-client contact points However, during the execution phase of the project, the role of the executive is more passive, the sponsor will provide assistance to the project manager when it is needed (e.g. resolving conflict, obtaining relevant resource, like funding). The project sponsor is a big brother or advisor for the project manager, and helps them solve problems that they cannot solve by themselves; the involvement of sponsors in this phase is selective because they should trust project manager managers decision and ability.

It should be noted that project sponsor must maintain open door policies, because employees must be encouraged to be careful about how many times and under what circumstance they go to the well, besides if the project is critical or strategic, then senior manager may be assigned as the sponsor (or the member of the executive committee), it is common practice assign committee executives to function as sponsor, they could decide the objective, priority, policies, etc. For the project that is routine or noncritical, a sponsor could be assigned from the middle-management levels, they could mastering planning, staffing employee, monitoring execution.etc. Not all the projects need a project sponsors, sponsorship is generally needed on those project that requires many resource or a large amount of integration between functional lines or that have the potential for conflict.

Sponsorship Problems- Problem-solving delays- Unresolved policy issues- Lack of prioritization- Who resolves problems if the sponsor and the project manager disagree?Handle disagreements with sponsor: The reason why disagreement occur:1. sponsor may not have sufficient technical knowledge or information to evaluate the risk2. sponsor unable to devote sufficient time to sponsorship3. sponsor have no vested interest in the project.4. sponsorship may be pushed down to middle-management level, they dont have sufficient business knowledge to make best decision. If the disagreement occurs, in some case, the conflict will be brought to the executive steering committee for resolution, few conflicts ever make it to the executive steering committee, but those may be the severe conflict or may expose the company to unwanted risk. But in my opinion, a common conflict could be resolved by negotiating between project manager and sponsor, in most occasions, both parties need to compromise, a reasonable decision for conflict resolving should be in accordance with the project objectives and priority.

The Executive Sponsors Role- Major participation in sales effort and contract negotiations- Establishes and maintains top-level client relationships- Assists project manager in getting the project underway (planning, procedures, staffing, etc.)- Maintains current knowledge of major project activities (receives copies of major correspondence and reports, attends major client and project review meetings, visits project regularly, etc.)- Handles major contractual matters- Interprets company policy for the project manager- Assists project manager in identifying and solving major problems- Keeps general management and company management advised of major problems

Sponsor Activities- Assisting the project manager in establishing the correct objectives for the project- Providing guidance for the project manager in organizing and staffing the project team- Explaining to the project manager the environmental/political factors that couldinfluence the projects execution- Establishing the priority for the project (either individually or through other executives) andinforming the project manager of the established priority and the reason for the priority

What is meant with Procurement, and what two basic procurement strategies are presented by the author?Procurement can be defined as the acquisition of goods or services. Procurement (and contracting) is a process that involves two parties with different objectives who interact on a given market segment. Good procurement practices can increase corporate profitability by taking advantage of quantity discounts, minimizing cash flow problems, and seeking out quality suppliers. Because procurement contributes to profitability, procurement is often centralized, which results in standardized practices and lower paperwork costs. All procurement strategies are frameworks by which an organization attains its objectives.

There are two basic procurement strategies:

Corporate Procurement Strategy: The relationship of specific procurement actions to the corporate strategy. An example of this would be centralized procurement.

Project Procurement Strategy: The relationship of specific procurement actions to the operating environment of the project. An example of this would be when the project manager is allowed to perform sole source procurement without necessarily involving the centralized procurement group, such as purchasing one ounce of a special chemical for an R&D project.

Project procurement strategies can differ from corporate procurement strategies because of constraints, availability of critical resources, and specific customer requirements. Corporate strategies might promote purchasing small quantities from several qualified vendors, whereas project strategies may dictate sole source procurement.

Procurement planning usually involves the selection of one of the following as the primary objective: Procure all goods/services from a single source. Procure all goods/services from multiple sources. Procure only a small portion of the goods/services. Procure none of the goods/services.

Another critical factor is the environment in which procurement must take place. There are two environments: macro and micro. The macro environment includes the general external variables that can influence how and when we do procurement. The PMBOKGuide refers to this as Enterprise Environmental Factors. These include recessions, inflation, cost of borrow- ing money, whether a buyer or sellers market exists, and unemployment. As an example, a foreign corporation had undertaken a large project that involved the hiring of several contractors. Because of the countrys high unemployment rate, the decision was made to use only domestic suppliers/contractors and to give first preference to contractors in cities where unemployment was the greatest, even though there were other more qualified suppliers/contractors.

The microenvironment is the internal procurement processes of the firm, especially the policies and procedures imposed by the firm, project, or client in the way that procure- ment will take place. This includes the procurement/contracting system, which contains four processes according to the PMBOKGuide, Fourth Edition:

Plan Procurements Conduct Procurements Administer Procurements Close Procurements

It is important to understand that, in certain environments such as major projects for the Department of Defense (DoD), the contracting process is used as the vehicle for tran- sitioning the project from one life-cycle phase to the next. For example, a contract can be awarded for the design, development, and testing of an advanced jet aircraft engine. The contract is completed when the aircraft engine testing is completed. If the decision is made at the phase gate review to proceed to aircraft engine production, the contracting process will be reinitiated for the new effort. Thus, the above four PMBOKGuide processes would be repeated for each life-cycle phase. As the project progresses from one phase to the next, and additional project knowledge is acquired through each com- pleted phase, the level of uncertainty (and risk) is reduced. The reduction in project risk allows the use of lower-risk contracts throughout the project life cycle. During higher-risk project phases such as conceptual, development, and testing, cost-type contracts are tradi- tionally used. During the lower-risk project phases such as production and sustainment, fixed-priced contracts are typically used. It is also important to note that the above four PMBOKGuide processes focus only on the buyers side of contract management.

PLAN PROCUREMENTSThe first step in the procurement process is the planning for purchases and acquisitions, specifically the development of a procurement plan that states what to procure, when, and how. This process includes the following:

Defining the need for the project Development of the procurement statement of work, specifications, and work breakdown structure Preparing a WBS dictionary, if necessary Performing a make or buy analysis Laying out the major milestones and the timing/schedule Determining if long lead procurement is necessary Cost estimating, including life-cycle costing Determining whether qualified sellers exist Identifying the source selection criteria Preparing a listing of possible project/procurement risks (i.e., a risk register) Developing a procurement plan Obtaining authorization and approval to proceed

CONDUCTING THE PROCUREMENTS Once the requirements are identified and a procurement plan has been prepared, a requisition form for each item to be procured is sent to procurement to begin the procurement or requisition process. The process of conducting the procurements includes:

Evaluating/confirming specifications (are they current?) Confirming qualified sources Reviewing past performance of sources Reviewing of team or partnership agreements Producing the solicitation package

Conclusion: The objective of the conduct procurements process is to negotiate a contract type and price that will result in reasonable contractor risk and provide the contractor with the greatest incentive for efficient and economic performance.

Write on the Life Cycles of a Project. / Which Life-Cycle Phases does a System have? These Life-Cycle Phases are important because they can furthermore be applied to a Project.Every program, project, or product has certain phases of development known as life-cycle phases. A clear understanding of these phases permits managers and executives to better control resources to achieve goals. During the past few years, there has been at least partial agreement about the lifecycle phases of a product. They include:

Research and development Market introduction Growth Maturity Deterioration Death

Today, there is no agreement among industries, or even companies within the same industry, about the life-cycle phases of a project. This is understandable because of the complex nature and diversity of projects. The theoretical definitions of the life-cycle phases of a system can be applied to a project. These phases include:

Conceptual Planning Testing Implementation Closure

The first phase, the conceptual phase, includes the preliminary evaluation of an idea. Most important in this phase is a preliminary analysis of risk and the resulting impact on the time, cost, and performance requirements, together with the potential impact on company resources. The conceptual phase also includes a first cut at the feasibility of the effort.

The second phase is the planning phase. It is mainly a refinement of the elements in the conceptual phase and requires a firm identification of the resources required and the establishment of realistic time, cost, and performance parameters. This phase also includes the initial preparation of documentation necessary to support the system. For a project based on competitive bidding, the conceptual phase would include the decision of whether to bid, and the planning phase would include the development of the total bid package (i.e., time, schedule, cost, and performance).

The third phase testing is predominantly a testing and final standardization effort so that operations can begin. Almost all documentation must be completed in this phase.

The fourth phase is the implementation phase, which integrates the projects product or services into the existing organization. If the project was developed for establishment of a marketable product, then this phase could include the product life-cycle phases of market introduction, growth, maturity, and a portion of deterioration.

The final phase is closure and includes the reallocation of resources. Consider a company that sells products to consumers. As one product begins the deterioration and death phases of its life cycle (i.e., the divestment phase of a system), new products or projects must be established. Such a company would, therefore, require a continuous stream of projects to survive. As one project begin to decline, new efforts (new project) must be developed for resource reallocation. In the ideal situation these new projects will be established at such a rate that total revenue will increase and company growth will be clearly visible.

The closure phase evaluates the efforts of the total system and serves as input to the conceptual phases for new projects and systems. This final phase also has an impact on other ongoing projects with regard to identifying priorities.

Thus far no attempt has been made to identify the size of a project or system. Large projects generally require full-time staffs, whereas small projects, although they undergo the same system life-cycle phases, may require only part-time people. This implies that an individual can be responsible for multiple projects, possibly with each project existing in a different life-cycle phase.

More companies are preparing procedural manuals for project management and for structuring work using life-cycle phases. There are several reasons for this trend:

Clear delineation of the work to be accomplished in each phase may be possible. Pricing and estimating may be easier if well-structured work definitions exist. Key decision points exist at the end of each life-cycle phase so that incremental funding is possible.

As a final note, the reader should be aware that not all projects can be simply trans- posed into life-cycle phases (e.g., R&D). It might be possible (even in the same company) for different definitions of life-cycle phases to exist because of schedule length, complex- ity, or just the difficulty of managing the phase

Write on the Project Budget. What is a Management Reserve?The project budget, which is the final result of the planning cycle of the MCCS (management cost and control system), must be:

reasonable, attainable, and based on contractually negotiated costs and the statement of work.

The basis for the budget is either

historical cost best estimates, or industrial engineering standards.

The budget must identify planned manpower requirements, contract allocated funds, and management reserve. All budgets must be traceable through the budget log, which includes:

1. Distributed budget2. Management reserve3. Undistributed budget4. Contract changes

The distributed or normal performance budget is the time-phased budget that is released through cost accounts and work packages.

Management reserve is generally the dollar amount established for categories of unforeseen problems and contingencies resulting in special out-of-scope work to the performers. Sometimes, people interpret the management reserve as their own little kitty of funds for a special purpose. Below are several interpretations on how the control of the management reserve should be used.

1. The management reserve is actually excess profits and should not be used at all. It should be booked as additional profits as soon as possible. (Accounting)2. The management reserve should be spent on any activities that add features or additional functionality to the product. Our customers will like that. It will also build up good customer relations for future work. (Marketing)3. The management reserve should be used for those activities that add value to our company, especially our image in the community. (Senior management)4. The management reserve should be used as part of risk management in developing mitigation strategies for risks that occur during the execution of the project. Scope changes not originally agreed to should be billed separately to the customer. (Project manager)5. The management reserve should be used for the additional hours necessary to show that our technical community can exceed specifications rather than merely meeting them. This is our strength. The management reserve should also be used as seed money for exploring ideas discovered while working on this project. (Engineering and R&D)

Some people confuse the management reserve with the definition of a reserve or contingency fund. In the author's opinion, the management reserve is controlled by the project manager of the performing organization and used for escalations in salaries, raw material prices, and overhead rates. The management reserve may also be used for unforeseen problems that may occur. The management reserve should not be used to cover up bad planning estimates or budget overruns.

Also, the management reserve should not be used for scope changes. Scope changes should be paid for out of the customers reserve or contingency fund. In other words, the management reserve generally applies to the performing organization, whereas the contingency reserve is controlled by the customer for the scope changes that may be requested by the performing organization. There is an exception. If the performing organization is requesting a small scope change, the cost of convening the change control board, paying airfares, meals, and lodgings may be prohibited. In this case, the management reserve may be used and considered as a goodwill activity for the performing organization.

The management reserve should be established based upon the projects risks. Some project may require no management reserve at all, whereas others may necessitate a reserve of 15 percent. There is always the question of who should get to keep any unused management reserve at the end of the project. If the project is under a firm-fixed price contract, then the management reserve becomes extra profit for the performing organization. If the contract is a cost reimbursable type, all or part of the unused management reserve may have to be returned to the customer. Although the management reserve may appear as a line item in the work breakdown structure, it is neither part of the distributed budget nor part of the cost baseline. Budgets are established on the assumption that they will be spent, whereas management reserve is money that you try not to spend. It would be inappropriate to consider the management reserve as an undistributed budget.

In addition to the normal performance budget and the management reserve budget, there are two other budgets:

Undistributed budget, which is that budget associated with contract changes where time constraints prevent the necessary planning to incorporate the change into the performance budget. (This effort may be time-constrained.)

Unallocated budget, which represents a logical grouping of contract tasks that have not yet been identified and/or authorized.

Write about the Matrix organizational form and draw it. The matrix organizational form is an attempt to combine the advantages of the pure functional structure and the product organizational structure. This form is ideally suited for project-driven companies (construction).

Each project manager reports directly to the vice president and general manager. Since each project represents a potential profit center, the power and authority used by the project manager come directly from the general manager. The project manager has total responsibility and accountability for project success. The functional departments, on the other hand, have functional responsibility to maintain technical excellence on the project. Each functional unit is headed by a department manager whose prime responsibility is to ensure that a unified technical base is maintained and that all available information can be exchanged for each project. Department managers must also keep their people aware of the latest technical accomplishments in the industry.

Project management is a coordinative function, whereas matrix management is a collaborative function division of project management. In the coordinative or project organization, work is generally assigned to specific people or units who do their own thing. In the collaborative or matrix organization, information sharing may be mandatory, and several people may be required for the same piece of work. In a project organization, authority for decision making and direction rests with the project leader, whereas in a matrix it rests with the team.

Certain ground rules exist for matrix development: Participants must spend full time on the project; this ensures a degree of loyalty Horizontal as well as vertical channels must exist for making commitments There must be quick and effective methods for conflict resolution There must be good communication channels and free access between managers All managers must have input into the planning process Both horizontally and vertically oriented managers must be willing to negotiate for resources The horizontal line must be permitted to operate as a separate entity except for administrative purposes

The basis for the matrix approach is an attempt to create synergism through shared responsibility between project and functional management. Yet this is easier said than done. No two working environments are the same, and, therefore, no two companies will have the same matrix design. The project and functional managers maintain some degree of authority, responsibility, and accountability on each project, they must continuouslynegotiate (the program manager might only consider what is best for his project, whereas the functional manager might consider his organization more important than each project). Project managers need organizational status and authority, but still the status of project and functional managers is equal. The project manager acts as a unifying agent for project control of resources and technology. He must maintain open channels of communication to prevent suboptimization of individual projects.

In many situations, functional managers have the power to make a project manager look good, if they can be motivated to think about what is best for the project.

The project environment and functional environment must interact.

The functional manager controls departmental resources (i.e., people). This poses a problem because, although the project manager maintains the maximum control (through the line managers) over all resources including cost and personnel, the functional manager must provide staff for the projects requirements. It is therefore inevitable that conflicts occur between functional and project managers (project priority, manpower costs, and the assignment of functional personnel).The individual placed at the interface position has two bosses - the project manager and the functional manager. The merit review and hiring and firing responsibilities still rest with the department manager. Merit reviews are normally made by the functional manager after discussions with the program manager. The functional manager may not have the time to measure the progress of this individual continuously. He must rely on the word of the program manager for merit review and promotion.

ADVANTAGES OF A PURE MATRIX ORGANIZATIONAL FORM The project manager maintains maximum project control (through the line managers) over all resources, including cost and personnel. Policies and procedures can be set up independently for each project, provided that they do not contradict company policies and procedures. The project manager has the authority to commit company resources, provided that scheduling does not cause conflicts with other projects. Rapid responses are possible to changes, conflict resolution, and project needs (as technology or schedule)[footnoteRef:-1]. [-1: One of the advantages of the matrix is a rapid response time for problem resolution. This rapid response generally applies to slow-moving projects where problems occur within each functional unit. On fast-moving projects, the reaction time can become quite slow, especially if the problem spans more than one functional unit. This slow reaction time exists because the functional employees assigned to the project do not have the authority to make decisions, allocate functional resources, or change schedules. Only the line managers have this authority. Therefore, in times of crisis, functional managers must be actively brought into the big picture and invited to team meetings.]

The functional organizations exist primarily as support for the project. Each person has a home after project completion. People are susceptible to motivation and end-item identification. Each person can be shown a career path. Because key people can be shared, the program cost is minimized. People can work on a variety of problems; that is, better people control is possible. A strong technical base can be developed, and much more time can be devoted to complex problem-solving. Knowledge is available for all projects on an equal basis. Conflicts are minimal, and those requiring hierarchical referrals are more easily resolved. There is a better balance among time, cost, and performance. Rapid development of specialists and generalists occurs. Authority and responsibility are shared. Stress is distributed among the team (and the functional managers)

The matrix structure can provide a rapid response to changes, conflicts, and other project needs. Conflicts are normally minimal, but those requiring resolution are easily resolved using hierarchical referral. This rapid response is a result of the project managers authority to commit company resources. Furthermore, the project manager has the authority independently to establish his own project policies and procedures, provided that they do not conflict with company policies. This can do away with red tape and permit a better balance among time, cost, and performance.In matrix organizational form we see the traditional structure and the matrix structure. The matrix is simply horizontal lines superimposed over the traditional structure. The horizontal lines come and goes as projects start up and terminate, but the traditional structure remains.

DISADVANTAGES OF A PURE MATRIX ORGANIZATIONAL FORM Multidimensional information flow. Multidimensional work flow. Dual reporting. Continuously changing priorities. Management goals different from project goals. Potential for continuous conflict and conflict resolution. Difficulty in monitoring and control (because of the complex, multidirectional work flow). Company-wide, the organizational structure is not cost-effective because more people than necessary are required, primarily administrative. Each project organization operates independently. Care must be taken that duplication of efforts does not occur. More effort and time are needed initially to define policies and procedures, compared to traditional form. Functional managers may be biased according to their own set of priorities. Balance of power between functional and project organizations must be watched. Balance of time, cost, and performance must be monitored. Although rapid response time is possible for individual problem resolution, the reaction time can become quite slow. Employees and managers are more susceptible to role ambiguity than in traditional form. Conflicts and their resolution may be a continuous process (possibly requiring support of an organizational development specialist). People do not feel that they have any control over their own destiny when continuously reporting to multiple managers

In pure product management, technology suffered because there wasnt a single group for planning and integration. In the pure functional organization, time and schedule were sacrificed. Matrix project management is an attempt to obtain maximum technology and performance in a cost-effective manner and within time and schedule constraints.With proper executive-level planning and control, all of the disadvantages can be eliminated - only this organizational makes such control possible. But companies must resist creating more positions in executive management than are actually necessary - this will drive up overhead rates (there is a point where the matrix will become mature and fewer people will be required at the top levels of management). Most practitioners consider the matrix to be a two-dimensional system where each project represents a potential profit center and each functional department represents a cost center. (This interpretation can also create conflict because functional departments may feel that they no longer have an input into corporate profits.) For large corporations with multiple divisions, the matrix is no longer two-dimensional, but multidimensional (geographical area and space and time as the third and fourth dimensions).

The matrix structure is the most complex of all organizational forms. Grinnell and Apple define four situations where it is most practical to consider a matrix: When complex, short-run products are the organizations primary output. When a complicated design calls for both innovation and timely completion. When several kinds of sophisticated skills are needed in designing, building, and testing the productsskills then need constant updating and development. When a rapidly changing marketplace calls for significant changes in products, perhaps between the time they are conceived and delivered

Matrix implementation requires: Training in matrix operations Training in how to maintain open communications Training in problem solving Compatible reward systems Role definitions

The matrix can take many forms, but there are basically three common varieties. Each type represents a different degree of authority attributed to the program manager and indirectly identifies the relative size of the company.

Typical structure all program managers report directly to the general manager, works best for small companies that have few projects and assumes that the general manager has sufficient time to coordinate activities between his project managers, all conflicts between projects are referred to the general manager for resolution

Development of a director of project management- companies that grow in size and the number of projects,- all projects over $1 million reported to the director, and all projects under $1 million went to the deputy director.Placing project engineering in the project office

- when projects grew so large that the project manager became unable to handle both the project management and project engineering functions,- the project manager was now responsible for time and cost considerations, whereas the project engineer was concerned with technical performance.Matrix structures can be strong, weak, or balanced. The strength of the matrix is based upon who has more influence over the daily performance of the workers: project manager or line managers. If the project manager has more influence over the worker, then the matrix structure functions as a strong matrix as seen through the eyes of the project manager. If the line manager has more influence than does the project manager, then the organization functions as a weak matrix as seen by the project manager. The most common differentiator between a strong and weak matrix is where the command of technology resides: project manager or line managers. If the project manager has a command of technology and is recognized by the line managers and the workers as being a technical expert, then the line managers will allow the workers to take technical direction from the project manager. This will result in a strong matrix structure. Workers will seek solutions to their problems from the project manager first and the line managers second. The reverse is true for a weak matrix. Project managers in a strong matrix generally possess more authority than in a weak matrix. When a company desires a strong matrix, the project manager is generally promoted from within the organization and may have had assignments in several line functions throughout the organization. In a weak matrix, the company may hire from outside the organization but should at least require that the person selected understand the technology and the industry.

Write on Employee-Manger problems.There are 2 main areas of problems in project environment, which accrues always:1) who has what authority and responsibility question,2) the resulting conflicts associated with the individual at the projectfunctional interface.

The two most common employee problems involve:1) the assignment,2) resulting evaluation processes.

1) the assignment People should be assigned to tasks commensurate with their skills. Whenever possible, the same person should be assigned to related tasks. The most critical tasks should be assigned to the most responsible people.2) resulting evaluation processes

The evaluation process is difficult for an employee at the functionalproject interface, especially if hostilities develop between the functional and project managers (then the interfacing employee almost always suffers owing to a poor rating by either the project manager or his supervisor). Unless the employee continually keeps his superior abreast of his performance and achievements, the supervisor must rely solely on the input received from project office personnel.

Three additional questions must be answered with regard to employee evaluation: Of what value are job descriptions? (each project differs it is impossible to develop accurate job descriptions) How do we maintain wage and salary grades? (wage and salary grades are functions of a unit manning document that specifies the number, type, and grade of all employees required on a given project) Who provides training and development, especially under conditions where variable manloading can exist? (variable man loading changes project priorities. Variable manloading creates several difficulties for project managers, especially if new employees are included. Project managers like to have seasoned veterans assigned to their activities because there generally does not exist sufficient time for proper and close supervision of the training and development of new employees. Functional managers, however, contend that the training has to be accomplished on someones project, and sooner or later all project managers must come to this realization.

On the manager level, the two most common problems involve:1) personal values,2) conflicts.

1) personal values changing of the guard. New managers have a different sense of values from that of the older, more experienced managers.

Personal values attributed to new managers: Less trust, especially of people in positions of authority. Increased feelings of being controlled by external forces and events (belief that hey cannot control their own destinies). Less authoritarian and more negative attitudes toward persons holding positions of power. More independence, often to the point of rebelliousness and defiance. More freedom, less control in expressing feelings, impulses, and emotions. Greater inclination to live in the present and to let the future take care of itself. More self-indulgence. Moral values that are relative to the situation, less absolute, and less tied to formal religion. A strong and increasing identification with their peer and age groups, with the youth culture. Greater social concern and greater desire to help the less fortunate. More negative attitude toward business, the management role in particular. A professional position is clearly preferred to managing. A desire to contribute less to an employing organization and to receive more from the organization.

One of the attributes of a project manager is liking risks.The amount of risk that todays managers are willing to accept varies not only with their personal values but also with the impact of current economic conditions and top management philosophies. Project as vital for the growth of the company, then the project manager may be directed to assume virtually no risks during the execution of the project. In this case the project manager may attempt to pass all responsibility to higher or lower management claiming that his hands are tied. problems with risk identification: The project managers anxiety over project risk varies in relation to his willingness to accept final responsibility for the technical success of his project (accepting full responsibility for the success or failure of their projects or share responsibility and risk with their superiors). The greater the length of stay in project management, the greater the tendency for project managers to remain in administrative positions within an organization. The degree of anxiety over professional obsolescence varies with the length of time the project manager spends in project management positions. The amount of risk that managers will accept also varies with age and experience (Older, more experienced managers tend to take few risks, whereas the younger, more aggressive managers may adopt a risk-lover policy in hopes of achieving a name for themselves).2) ConflictsThey exist at the projectfunctional interface regardless of how hard we attempt to structure the work. This interface can be defined by the following relationships:Project Manager What is to be done? When will the task be done? Why will the task be done? How much money is available to do the task? How well has the total project been done?

Functional Manager Who will do the task? Where will the task be done? How will the task be done? How well has the functional input been integrated into the project?

The result of these differing views = conflict between the functional and project managerThe conflicts revolve about: project priority, manpower costs, the assignment of functional personnel to the project manager.

Each project manager wants to be the best functional operators assigned to his project. What is more, the accountability for profit and loss is much more difficult in a matrix organization than in a project organization. Project managers have a tendency to blame overruns on functional managers, stating that the cost of the function was excessive. Whereas functional managers have a tendency to blame excessive costs on project managers with the argument that there were too many changes, more work required than defined initially, and other such arguments.

Major conflicts can also arise during problem resolution sessions because the time constraints imposed on the project often prevent both parties from taking a logical approach. One of the major causes of prolonged problem-solving is a lack of pertinent information. The following information should be reported by the project manager:

The problem The cause The expected impact on schedule, budget, profit, or other pertinent area The action taken or recommended and the results expected of that action What top management can do to help

Employee Problems - presentation The pyramidal structure Superior-subordinate relationships Departmentalization Scalar chain of command Power and authority Planning goals and objectives Decision making Reward and punishment Span of control

What must be considered when the Executives select a Project Manager? The selection process for project managers is not easy. Five basic questions must be considered: What are the internal and external sources? How do we select? How do we provide career development in project management? How can we develop project management skills How do we evaluate project management performance?Project management cannot succeed unless a good project manager is at the controls. The major responsibilities of the project manager include: To produce the end-product/service with the available resources and within the frame of time, cost, and performance/technology (iron tringle!) To meet profit objectives To make all required decisions To act as the customer (external) and functional management (internal) communications focal point To negotiate with all parties involved within the constraints of time, cost, and performance/technology To resolve all conflictsFinding the person with the right qualifications is not an easy task because the selection of project managers is based more on personal characteristics than on the job description. Desired personal characteristics/Skills- Honesty and integrity- Understanding of personnel problems- Understanding of project technology- Business management competence- Management principles- Communications- Alertness and quickness- Versatility- Energy and toughness- Decision-making ability Flexibility and adaptability Preference for significant initiative and leadership Aggressiveness, confidence, persuasiveness, verbal fluency Ambition, activity, forcefulness Effectiveness as a communicator and integrator Broad scope of personal interests Poise, enthusiasm, imagination, spontaneity Able to balance technical solutions with time, cost, and human factors Well organized and disciplined A generalist rather than a specialist Able and willing to devote most of his time to planning and controlling Able to identify problems Willing to make decisions Able to maintain proper balance in the use of timeThe best project managers are willing and able to identify their own shortcomings and know when to ask for help. The difficulty in staffing, especially for project managers or assistant project managers, is in determining what questions to ask during an interview to see if an individual has the necessary or desired characteristics. An individual with poor communication skills and interpersonal skills can be promoted to a line management slot because of his technical expertise, but this same individual is not qualified for project management promotion necessary to find a balance!So far we have discussed the personal characteristics of the project manager. There are also job-related questions to consider, such as: Are feasibility and economic analyses necessary? Is complex technical expertise required? If so, is it within the individuals capabilities? If the individual is lacking expertise, will there be sufficient backup strength in the line organizations? Is this the companys or the individuals first exposure to this type of project and/or client? If so, what are the risks to be considered? What is the priority for this project, and what are the risks? With whom must the project manager interface, both inside and outside the organization?Most companies would prefer to find project managers from within the company. Unfortunately, this is easier said than done. There are also good reasons for recruiting from outside the company. A new project manager hired from the outside would be less likely to have strong informal ties to any one line organization and thus could be impartial. One of the most important but often least understood characteristics of good project managers is the ability to know their own strengths and weaknesses and those of their employees.

(Managers must understand that in order for employees to perform efficiently: They must know what they are supposed to do. They must have a clear understanding of authority and its limits. They must know what their relationship with other people is. They should know what constitutes a job well done in terms of specific results. They should know where and when they are falling short. They must be made aware of what can and should be done to correct unsatisfactory results. They must feel that their superior has an interest in them as individuals. They must feel that their superior believes in them and wants them to succeed.)

Problems:There are four major problem areas in staffing projects: Part-time versus full-time assignments: The first problem is generally related to the size of the project. If the project is small (in time duration or cost), a part-time project manager may be selected problems may occur because the project manager doesn`t pay enough attention to the project. Several projects assigned to one project manager: It is a common practice for one project manager to control several projects, especially if they are either related or similar. Projects may have drastically different priorities and some projects may fail! Projects assigned to functional managers: Again the problem of prioritizing especially when it comes to dividing necessary resources The project manager role retained by the general managerProbably the worst situation is that in which an executive fills the role of project manager for a particular effort Problem: general manager has not enough time, can`t make effective decisions, problem with sharing resources

Some potential pitfalls when executives select a project manager:Maturity: Some executives consider gray hair to be a sure indication of maturity, but this is not the type of maturity needed for project management Maturity comes from working in several types of projects, experienceHard-Nosed-Tactics: Project managers must give people sufficient freedom to get the job done, without providing continuous supervision and direction! The project manager cannot control salaries (does not have the most important mean to create pressure) and must have a wide variety of leadership styles.Availability: Executives should not assign individuals as project managers simply because of availability may lead to a wrong project manager who is not capable of doing the job.Technical Expertise: Should not be the main reason for choosing a project manager, as normally a balance between business and technical expertise is needed.Customer Orientation: Don`t place a project manager just to satisfy customer wishes, this may not lead to project success!

What is a Project Office and what activities can be found in such?

The project office is a part of the project team and undertakes within the project all supervising tasks. Its an organization developed to support the project manager in carrying out his duties. The responsibilities of the project office include:- Acting as the focal point of information for both in-house control and customer reporting- Controlling time, cost and performance to adhere the contractual requirements. - Ensuring that all work required is documented and distributed to all key personnel. - Ensuring that all work performed is both authorized and funded by contractual documentation.

The major responsibility of the project manager and the project office is the integration of work across the functional lines of the organization. On of the biggest challenge is to determine the size of the project office. There is a tradeoff between the maximum members who are necessary to assure compliance with requirements and keeping the costs under control. The four major activities of the project are:1. Integration of activities2. In-house and out-house communication3. Scheduling with risk and uncertainty4. Effective control

Why is a Project Office usually needed? Write on the project office.As companies begin to recognize the favorable effect that project management has on performance, all of this project management knowledge is treated as intellectual property. Emphasis is now placed upon achieving professionalism in project management using the project office (PO) concept, where the project management office (PMO) becomes the guardian for the project management intellectual property. The concept of a PO or PMO could very well be the most important project management activity in this decade.

The project team is a combination of the project office and functional employeesThe project office is an organization developed to support the project manager in carrying out his duties. Project office personnel must be as much committed to the project as the project manager and must have good working relationships with both the project and functional managers.The responsibilities of the project office include: Acting as the focal point of information for both in-house control and customer reporting Controlling time, cost, and performance (Iron Triangle) Making sure that all work required is documented and distributed to all key personnel Ensuring that all work performed is both authorized and funded by contractual documentation Integration of activities In-house and out-of-house communication Scheduling with risk and uncertainty Effective controlThe major responsibility of the project manager and the project office personnel is the integration of work across the functional lines of the organization. Functional units (eg. engineering, R&D, manufacturing) together with subcontractors, must work together.Why do we need a project office? The lack of proper integration of the functional units is the most common cause of project failure The problems resulting from lack of integration can best be solved by full-time membership and participation of project office personnel. On large projects it is often impossible to achieve project success without permanently assigned personnel monitoring by trained project personnel is necessary

TYPES OF PROJECT OFFICES

Three types of POs are commonly used in companies:

Functional PO: This type of PO is utilized in one functional area or division of an organization, such as information systems. The major responsibility of this type of PO is to manage a critical resource pool, that is, resource management. The PMO may or may not actually manage projects.

Customer Group PO: This type of PO is for better customer management and cus- tomer communications. Common customers or projects are clustered together for better management and customer relations. Multiple customer group POs can exist at the same time and may end up functioning as a temporary organization. In effect, this acts like a company within a company. This type of PMO will have a permanent project manager assigned and managing projects.

Corporate (or Strategic) PO: This type of PO services the entire company and focuses on corporate and strategic issues rather than functional issues. If this type of PMO does management projects, it is for cost reduction efforts.Companies can champion more than one type of PO at the same time. For example, there can exist both a functional PO and a strategic/corporate PO that work together.

More information about project offices:One of the biggest challenges facing project managers is finding the size of the project office. optimal size is a trade-off between the maximum number of members necessary to assure compliance with requirements and the maximum number for keeping the total administrative costs under control.Membership size is also influenced by how strategic management views the project to be. There is a tendency to enlarge project offices if the project is considered strategic.A major concern is the relationship that exists between project office personnel and functional managers. In many organizations, membership in the project office is considered to be more important than in the functional department could lead to conflicts

Write on project management of Small Projects in opposition to project management of Mega Projects.

In small companies, the project manager has to wear multiple hats and may have to act as a project manager and line manager at the same time. Large companies may have the luxury of a single full-time project manager for the duration of a project. Smaller companies may not be able to afford a full-time project manager and therefore may require that functional managers wear two hats. This poses a problem in that the functional managers may be more dedicated to their own functional unit than to the project, and the project may suffer. There is also the risk that when the line manager also acts as project manager, the line manager may keep the best resources for his own project. The line managers project may be a success at the expense of all the other projects that he must supply resources for. In the ideal situation, the project manager works horizontally and has project dedication, whereas the line manager works vertically and has functional (or company) dedication. If the working relationship between the project and functional managers is a good one, then decisions will be made in a manner that is in the best interest of both the project and the company. Unfortunately, this may be difficult to accomplish in small companies when an individual wears multiple hats.

In a small company, the project manager handles multiple projects, perhaps each with a different priority. In large companies, project managers normally handle only one project at a time. Handling multiple projects becomes a serious problem if the priorities are not close together. For this reason, many small companies avoid the establishment of priorities for fear that the lower-priority activities will never be accomplished.

In a small company, the project manager has limited resources. In a large company, if the project manager is unhappy with resources that are provided, he may have the luxury of returning to the functional manager to either demand or negotiate for other resources. In a small organization, the resources assigned may be simply the only resources available.

In a small company, project managers must generally have a better understanding of interpersonal skills than in a larger company. This is a necessity because a project manager in the small company has limited resources and must provide the best motivation that he can.

In the smaller company, the project manager generally has shorter lines of communications.In small organizations project managers almost always report to a top-level executive, whereas in larger organizations the project managers can report to any level of management. Small companies tend to have fewer levels of management.

Small companies do not have a project office. Large companies, especially in aerospace or construction, can easily support a project office of twenty to thirty people, whereas in the smaller company the project manager may have to be the entire project office. This implies that the project manager in a small company may be required to have more general and specific information about all company activities, policies, and proceduresthan his counterparts in the larger companies.

In a small company, there may be a much greater risk to the total company with the failure of as little as one project. Large companies may be able to afford the loss of a multimillion-dollar program, whereas the smaller company may be in serious financial trouble. Thus many smaller companies avoid bidding on projects that would necessitate hiring additional resources or giving up some of its smaller accounts.

In a small company, there might be tighter monetary controls but with less sophisticated control techniques. Because the smaller company incurs greater risk with the failure (or cost overrun) of as little as one project, costs are generally controlled much more tightly and more frequently than in larger companies. However, smaller companies generally rely on manual or partially computerized systems, whereas larger organizations rely heavily on sophisticated software packages.

In a small company, there is usually more upper-level management interference. This is expected because in the small company there is a much greater risk with the failure of a single project. In addition, executives in smaller companies meddle more than executives in larger companies, and quite often delegate as little as possible to project managers.

Evaluation procedures for individuals are usually easier in a smaller company. This holds true because the project manager gets to know the people better, and, as stated above, there exists a greater need for interpersonal skills on the horizontal line in a smaller company.

In a smaller company, project estimating is usually more precise and based on either history or standards. This type of planning process is usually manual as opposed to computerized. In addition, functional managers in a small company usually feel obligated to live up to their commitments, whereas in larger companies, much more lip service is given.

Projects In Small Companies- Total duration is usually three to twelve months.- Total dollar value is $5000 to $1.5 million (upper limit is usually a capital equipment project).- There is continuous communication between team members, and no more than three or four cost centers are involved.- Manual rather than computerized cost control may be acceptable.- Project managers work closely with functional personnel and managers on a daily basis, so time-consuming detail reporting is not necessary.- The work breakdown structure does not go below level three

Mega Projects- Vast amounts of people may be required, often for short or intense periods of time.- Continuous organizational restructuring may be necessary as each project goes through a different life-cycle phase.- The matrix and project organizational form may be used interchangeably.- The following elements are critical for success.- Training in project management- Rules and procedures clearly defined- Communications at all levels- Quality front-end planning

Mega Project Difficulties- Lack of available on-site workers (or local labor forces)- Lack of skilled workers- Lack of properly trained on-site supervision- Lack of raw materials

As a result of such problems, the company immediately assigns its best employees to the mega project, thus creating severe risks for the smaller projects, many of which could lead to substantial follow-on business. Overtime is usually required, on a prolonged basis, and this results in lower efficiency and unhappy employees.As the project schedule slips, management hires additional home-office personnel to support the project. By the time that the project is finished, the total organization is overstaffed, many smaller customers have taken their business elsewhere, and the company finds itself in the position of needing another mega project in order to survive and support the existing staff.

Mega projects are not always as glorious as people think they are. Organizational stability, accompanied by a moderate growth rate, may be more important than quantum steps to mega projects. The lesson here is that mega projects should be left to those companies that have the facilities, expertise, resources, and management know-how to handle the situation.

There are different Conflict Resolution Modes presented by Kerzner. Write on two of them. How can a Project Manger manage and solve Conflicts?

Conflicts are a way of life in a project structure and can generally occur at any level in the organization, usually as a result of conflicting objectives. Each project must have at least one objective. The objectives of the project must be made known to all project personnel and all managers, at every level of the organization. If this information is not communicated accurately, then it is entirely possible that upper-level managers, project managers, and functional managers may of the ultimate objective, a situation that invites conflicts.|

The department manager, therefore, can staff the necessary positions with any given degree of expertise, depending on the importance and definition of the objective.

Project objectives must be: - Specific, not general - Not overly complex - Measurable, tangible, and verifiable - Appropriate level, challenging - Realistic and attainable - Established within resource bounds - Consistent with resources available or anticipated - Consistent with organizational plans, policies, and procedures

Some practitioners use the more simplistic approach of defining an objective by saying that the projects objective must follow the SMART-rule, whereby:

- S specific - M measurable - A attainable - R realistic or relevant- T tangible or time bound

Type Of Conflicts Manpower resources Equipment and facilities Capital expenditures Costs Technical opinions and trade-offs Priorities Administrative procedures Scheduling Responsibilities Personality clashesCONFLICT RESOLUTION MODES

1. Confronting (or Collaborating)

With this approach, the conflicting parties meet face-to-face and try to work through their disagreements. This approach should focus more on solving the problem and less on being combative. This approach is collaboration and integration where both parties need to win. This method should be used:

When you and the conflicting party can both get at least what you wanted and maybe more To reduce cost To create a common power base To attack a common foe When skills are complementary When there is enough time When there is trust When you have confidence in the other persons ability When the ultimate objective is to learn

2. CompromisingTo compromise is to bargain or to search for solutions so both parties leave with some degree of satisfaction. Compromising is often the result of confrontation. Some people argue that compromise is a give and take approach, which leads to a win-win position. Others argue that compromise is a lose-lose position, since neither party gets everything he/she wants or needs. Compromise should be used:

When both parties need to be winners When you cant win When others are as strong as you are When you havent time to win To maintain your relationship with your opponent When you are not sure you are right When you get nothing if you dont When stakes are moderate To avoid giving the impression of fighting

3. Smoothing (or Accommodating)This approach is an attempt to reduce the emotions that exist in a conflict. This is accomplished by emphasizing areas of agreement and de-emphasizing areas of disagreement. An example of smoothing would be to tell someone, We have agreed on three of the five points and there is no reason why we cannot agree on the last two points. Smoothing does not necessarily resolve a conflict, but tries to convince both parties to remain at the bargaining table because a solution is possible. In smoothing, one may sacrifice ones own goals in order to satisfy the needs of the other party. Smoothing should be used:

To reach an overarching goal To create obligation for a trade-off at a later date When the stakes are low When liability is limited To maintain harmony When any solution will be adequate To create goodwill (be magnanimous) When youll To gain time

4. Forcing (or Competing, Being Uncooperative, Being Assertive)

This is what happens when one party tries to impose the solution on the other party. Conflict resolution works best when resolution is achieved at the lowest possible levels. The higher up the conflict goes, the greater the tendency for the conflict to be forced, with the result being a win-lose situation in which one party wins at the expense of the other. Forcing should be used:

When you are right When a do-or-die situation exists When stakes are high When important principles are at stake When you are stronger (never start a battle you cant win) To gain status or to gain power In short-term, one-shot deals When the relationship is unimportant When its understood that a game is being played When a quick decision must be made

5. Avoiding (or Withdrawing)Avoidance is often regarded as a temporary solution to a problem. The problem and the resulting conflict can come up again and again. Some people view avoiding as cowardice and an unwillingness to be responsive to a situation. Avoiding should be used:

When you cant win When the stakes are low When the stakes are high, but you are not ready yet To gain time To unnerve your opponent To preserve neutrality or reputation When you think the problem will go away When you win by delay

Once a conflict occurs, the project manager must: - Study the problem and collect all available information - Develop a situational approach or methodology - Set the appropriate atmosphere or climate

Conflict Resolution Skills- Understand interaction of the organizational and behavioral elements in order to build an environment conducive to their teams motivational needs. This will enhance active participation and minimize unproductive conflict.

- Communicate effectively with all organizational levels regarding both project objectives and decisions. Regularly scheduled status review meetings can be an important communication vehicle.

- Recognize the determinants of conflict and their timing in the project life cycle. Effective project planning, contingency planning, securing of commitments, and involving top management can help to avoid or minimize many conflicts before they impede project performance.

Resolution Procedures- Pausing and thinking before reacting- Building trust- Trying to understand the conflict motives- Keeping the meeting under control- Listening to all involved parties- Maintaining a give-and-take attitude- Educating others tactfully on your views- Being willing to say when you were wrong- Not acting as a superman and leveling the discussion only once in a while

The Conflict Manager: conflict minimization procedures- Get to know your team - Knows the organization- Listens with understanding rather than evaluation- Clarifies the nature of the conflict- Understands the feelings of others- Suggests the procedures for resolving differences- Maintains relationships with disputing parties- Facilitates the communications process- Seeks resolution

What skills must a Project Manager have? Write shortly on 10 skills.

1) Team building skills: Team building involves a whole spectrum of management skills required to identify, commit, and integrate the various task groups from the traditional functional organization into a project team organizationProject manager must provide a conducive teamwork atmosphere that includes: Team members committed to the program Good interpersonal relations and team spirit The necessary expertise and resources (manpower and machinery) Clearly defined goals and program objectives Open communication among team members and support organizations (functional lines) A low degree of interpersonal and intergroup conflicts

In order to provide this required atmosphere a project manager must: have good communication skills Sincere interest in the professional growth of the team members Commitment to the project

2) Leadership skillsThe project manager must have the ability to lead his team in an unstructured project environment (e.g. changes of scope are likely in projects therefore environment always changes). Moreover he needs to know the right leadership-styles for different employees (some employees need exact step by step descriptions for a task whereas others just need to know the objective and figure out their own way how to reach the aim)He must be able to collect and filter relevant information for decision-making in a dynamic environment (distinguish between important and low-priority information for decision making)He must provide the following skills: Assistance in problem-solving Facilitating the integration of new members into the team Ability to communicate clearly Must be enthusiastic, motivating, aggressive and confident Balance between technical solutions (technical expertise) and human an economic factors (general management and communications skills)All these skills improve the more personal experience a project manager has.

3) Conflict resolution skillsConflicts are inevitable in complex projects, but some conflicts are constructive (creating involvement and new information) whereas others are destructive (entailing delays and poor performance).Project manager needs to: Identify determinants for conflicts and how to solve them Communicates effectively to all organizational levels (line managers, subordinates, top management and customers) in order to forecast conflicts and avoid them Get a sixth sense that indicates which conflicts might be desirable, because they are productive and boost the project

4) Technical skillsThe project manager doesnt need to understand the technology, markets and the environment into every possible detail (line managers are the technical experts) but to that extent that he sees the big picture of the whole project in order to: Make useful decisions regarding tradeoffs between cost, schedule and technical issues Evaluate technical solutions and concepts Communicate effectively in technical terms to project team

Project manager needs to know: Technology involved Product applications Technological trends and evolutions Must have a understanding rather than a command of technology

5) Planning SkillsProject plan is a roadmap how to get from the start to the final result. Program planning is an ongoing activity that includes: Defining resource requirements (staff, machines and facilities needed), therefore project manager must be able to process available information and define resources Negotiations or the necessary resources, project manager needs good communication and negotiation skills Plan must be flexible to updates due to scope changes, that are inevitable, project manager must flexible in his planning Should set realistic and measureable milestones (small aims on the way to the project objective) to show the project team that they are making progress, which leads to enthusiasm and keeps staff motivated

6) Organizational skillsProject manager must be a social architect, that means he needs to understand how the organization (company) works and how to work with it (consider different organizational forms: classical organization, projectized organization, matrix organization). He must be able to form employees from many functional lines in a well working project team. Therefore he needs to define reporting relationships (who should report to whom?) and responsibilities (who is in charge for what activities?)

7) Entrepreneurial skillsProject manager needs a general management perspective that includes: Economic considerations such as financial performance of the company Customer satisfaction with the output of the project Future growth potential

He should see the big picture how his project affects the whole company.

8) Administrative skillsProject managers must be experienced in planning, staffing, budgeting scheduling and other control techniques because he is the person, that is responsible for the whole project and will be blamed if something goes wrong, hence it is crucial that he oversees the whole magnitude of the projectTools that might be help him to get this overview and therefore the project manager must be familiar with are: Meetings Reports (can get information about target/actual comparison) Reviews Budget and schedule controls

9) Management support building skillsProject managers face many conflicts and problems so the need good relations to other involved parties in order to cope with them effectively, therefore project managers need to understand interfaces (borders) to involved parties (top-management, project team, line managers) in order to build up favorable relationships to these parties and gain support from them e.g. project managers that are backed up by the top-management have higher credibility and accountability (=responsibility+authority)

10) Resource allocation skillsMany different parties (functional lines, top-management, project team) contribute to projects, therefore profit accountability is difficult to determine due to many dependencies of different parties, thus effective and detailed project planning (i.e. which department contributed to the project with which resources) is necessary and may facilitate commitment and reinforce control.

Final conclusion: Project manager should be a generalist (managerial skills and technical expertise) rather than a specialist (line managers are the technical specialists) in order to see the big picture of a project.How is a good Project Manager? Projects in the 21st century are a way more complex than in the 1980s. The constraints of the iron triangle (time, cost, quality/performance) becoming more demanding (i.e. projects should be done faster, with a smaller budget and the scope is getting more complex). So the project manager also must enhance his skills and must convert from a technical manager to a business manager. Furthermore he should have a great accountability in order to perform the task as a project manager sufficiently.Accountability is being answerable (responsible) for the satisfactory completion of a specificassignment. (Accountability = authority + responsibility.)Authority is the power granted to individuals (possibly by their position) so that they can make final decisions.Responsibility is the obligation incurred by individuals in their roles in the formal organization to effectively perform assignments.Therefore a good project manager should be:1) Good communicator: That means he gets the right information to the right person at the right time and in a cost effective manner, therefore he should apply the KISS (keep it simple, stupid) principle in order to avoid misunderstandings Should communicate in an effective manner to all involved parties (project team, top-management, customer, line managers), act an a focal point Use formal (reports, meetings) and also informal (friendships, trust-relationships) communication channels

2) A good negotiator because he always must negotiate with the line manager and the top management about the required resources (employees, information, capital and machines) for the project

3) Leader Must be able to motivate his project team Must be dedicated and committed to the project (see it as his baby, show personal commitment) Must be aggressive, confident and convincing e.g. if subcontractors say that they cant deliver on time he must make them clear that they have to deliver and therefore should act aggressive Willing to make decisions These skills may enhance with more project management experience.4) Integrator Integrates the employees from the different lines fast into a well working project team Integrates all the different tasks, that need to be done into the project schedule Provide a conducive atmosphere for team working

5) Conflict manager Should be capable of handle interpersonal within the project team and among the different involved parties (customer, functional lines, top management) Have the ability to identify and suggest procedures for resolving problems and maybe even forecast problems to some extent in order t avoid them Listen with understanding to the parties involved in the conflict

6) Scheduler Must be able of creating a project plan that produce the end-item with the available resources and within the constraints of time, cost and performance/technology, therefore must be well-organized Should set realistic and measureable milestones (small aims on the way to the project objective) to show the project team that they are making progress, which leads to enthusiasm and keeps staff motivated Process available information concerning the deliverable of the project into requirements of necessary resources Must be flexible and capable of change his project plan due to changes in scope or changes in environmental situations (delivered goods for a construction site may have defects, replacement must be found)

7) General manager Understands the different financial measurements (e.g.ROI (return of investment)) Management principles (e.g. different leadership styles)

8) Technician -The project manager doesnt needs to understand the technology, markets and the environment into every possible detail (line managers are the technical experts) but to that extent that he sees the big picture of the whole project in order to evaluate technical solutions and concepts and communicate effectively in technical terms to project team Should know technology involved, product applications, technological trends and evolutions Should have an understanding rather than a command of technology

Conclusion: A project manager should be a generalist (managerial skills and a understanding of technology) rather than a specialist (has a command of the technology, the technical specialists are the line managers). He should be a manager not a doer, he should delegate tasks and doesnt try to take care of everything on his own otherwise the workload will be unmanageable and he wont have time to perform other important tasks

Role of PM: - Negotiating For Resources- The project kick-off meeting - establishing the projects policies and procedures- laying out the project workflow and plan- establishing performance targets- obtaining funding - executing the plan- acting as an conductor - putting out fires- counseling and facilitation- encouraging the team to focus on deadlines - monitoring progress- evaluating performance - briefing project sponsor/team/ customer

In the book 11 different Barriers to Project Team Building are presented. Which 5 Barriers do You consider the most important?

Differing outlooks, priorities, and interests. A major barrier exists when team membershave professional objectives and interests that are different from the project objectives.These problems are compounded when the team relies on support organizations that havedifferent interests and priorities.

Role conflicts. Team development efforts are thwarted when role conflicts exist amongthe team members, such as ambiguity over who does what within the project team and inexternal support groups.

Project objectives/outcomes not clear. Unclear project objectives frequently lead toconflict, ambiguities, and power struggles. It becomes difficult, if not impossible, to define roles and responsibilities clearly. Result: no possibility to build up well working project team Solution: clear communication with top management and clients in order to clarify goals

Dynamic project environments. Many projects operate in a continual state of change.For example, senior management may keep changing the project scope, objectives, andresource base. In other situations, regulatory changes or client demands can drasticallyaffect the internal operations of a project team. Result: No possibility to implement best working practice Solution: make top management and customers aware of the consequences of changes

Competition over team leadership. Project leaders frequently indicated that this barriermost likely occurs in the early phases of a project or if the project runs into severeproblems. Obviously, such cases of leadership challenge can result in barriers to teambuilding. Frequently, these challenges are covert challenges to the project leaders ability.

Lack of team definition and structure. Many senior managers complain that teamworkis severely impaired because it lacks clearly defined task responsibilities and reportingstructures. We find this situation is most prevalent in dynamic, organizationally unstructuredwork environments such as computer systems and R&D projects. A common patternis that a support department is charged with a task but no one leader is clearly delegatedthe responsibility. As a consequence, some personnel are working on the project but arenot entirely clear on the extent of their responsibilities. In other cases, problems resultwhen a project is supported by several departments without interdisciplinary coordination.

Team personnel selection. This barrier develops when personnel feel unfairly treated orthreatened during the staffing of a project. In some cases, project personnel are assigned to ateam by functional managers, and the project manager has little or no input into the selectionprocess. This can impede team development efforts, especially when the project leader isgiven available personnel versus the best, hand-picked team members. The assignment ofavailable personnel can result in several problems (e.g., low motivation levels, discontent,and uncommitted team members). Weve found, as a rule, that the more power the projectleader has over the selection of his team members, and the more negotiated agreement thereis over the assigned task, the more likely it is that team-buil