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The percentile gap analysis showed that organizations that used the DOCS more than once increased their culture scores at Time 2 by 14 percentile points on average.
Overall, this study suggests that organizations tend to improve their culture over time.
Once organizations have a strong culture, they are likely to focus on sustaining the culture. For the bottom quartile organizations, it seems that their Time 1 scores acted as a catalyst for change and motivated organizations to transform their culture to a high performing culture.
In summary, these analyses suggest that the DOCS, as a diagnostic and developmental tool, can help organizations with a weak culture to prioritize their actions and focus on building a stronger culture that is conducive to a high performance culture.
Though all sizes of organizations showed significant improvement over time, small organizations experienced the strongest positive changes.
With fewer employees and less complex organizational structures, gaining the internal resources, support, and strategic alignment necessary to successfully implement a culture change process may be less difficult for a smaller organization.