All About Emails & Ettiques- Dr Soumya Jose

8/11/2019 All About Emails & Ettiques- Dr Soumya Jose

1/24


2/24


3/24

HOW IS IT SPELLED?

EMAIL

EMAILEMAILEMAILE-MAIL

E-MAILE-MAILE-MAIL


4/24


5/24

WHEN WOULD YOU USE EMAIL?To send confidential salary informationTo address a personal hygiene issue

To get an immediate reply

To settle a conflict between two team members

To request a manual for the new phone system

To recap a conversation about a pending order

To set up a meeting next month

To keep people updated on a projects status.


6/24


7/24


8/24


9/24


10/24

ANATOMY OF AN EMAIL: SUBJECT Your subject can answer any of readers

four key questions:

Whats this about?

Why should I read this?

Whats in this for me?

What am I being asked to do?


11/24

TIPS: SUBJECT Lead with the main idea

Browsers may not display more than first 25-35 charact

Create single-subject messages Keep track of threads

Subject: New Years Party Plans

(was: New Year-End Bonus Structure)

Double-check the address line before sending.


12/24


13/24


14/24


15/24


16/24


17/24

TIPS ELECTRONIC


18/24

TIPS : ELECTRONICHit send and its goneHit reply all and your career may be gone

Deleted emails live onMessages can be forwarded without your knowledge or consEmail is never privateNever say anything in an electronic message that you would

appearing.

THREE MANNERS MAVENS


19/24

THREE MANNERS MAVENS:Typing in all capitals means

Nothing special--typing in all caps is norm

You are shouting.

Its ok to forward this message to others.

This message is very important.


20/24

TIP: USE BCC WISELY

To keep addresses private, put your own address in the To: line a

your mailing list in the cc: line

BCCs within an organization can create distrust

Tip: Leave address blank

If youre furious and must answer an email right away,

address line blank.If you hit Send before youve had a chance to cool dow

email wont go through.

ANATOMY OF AN EMAIL BODY


21/24

ANATOMY OF AN EMAIL: BODY

Before you type anything into a new message,

have explicit answers for two questions:

1. why am i writing this?2. what exactly do i want the result of this message to be?

Before you hit send, review a Negativ

Humor or other

ANATOMY OF EMAIL BODY


22/24

ANATOMY OF EMAIL: BODY

Write so emails are easy to read

Make paragraphs 7-8 lines.

Insert a blank line between paragraphs.

Use headlines, bullets, and numbers.

AVOID ALL CAPS; THATS SHOUTING

If a message is longer than 3 screens,

send an attachment Brief is good. Blunt is not.

TIP BALANCE FORMAL/INFORMAL


23/24

TIP: BALANCE FORMAL/INFORMAL Like our work clothes, the preferred writing sty

has become business casual.

Avoid extremes

Not too pompous

Not too passive

Not too careless or flip


24/24

All About Emails & Ettiques- Dr Soumya Jose

Documents