The product has embedded knowledge gained from hundreds of successful implementations and a step-by-step methodology, which are used to monitor any Online Business Service from different industries. Those IT areas unsatisfied with traditional monitoring tools, will find Alignia for Online Business Services to be a different solution oriented to Business, because it ensures extreme visibility for both the Business and the IT areas. Alignia for Online Business Services was especially created to answer questions like: Is the service active for all customers or only for some? An external provider is providing poor service, how does this impact the Business? What is the activity level of my most important client at this time? How do I compare it to similar days and times? Is there a degradation in response time that is impacting the Business activity? Are all my technology channels operating? Is there any critical operation of the service that is degraded in a specific channel? What was the availability of my service in the last month (SLA)? What about during the past few years? Which issue has caused the most downtime? 1. Shared vision between Business and IT The module focuses on the Online Business Services that are critical to the company; we identify the Business elements and define the interactions and combinations between them: Thus, it allows you to control, predict and improve the behavior of different users, the different access channels to the service, and the Business functionalities. It also determines if the impact is caused by an external service supplier. 2. Dual control view Each combination of the different Business Elements is controlled from two perspectives: 1. from a technical approach, which monitors its health and availability, and 2. from the end user’s perspective, which controls that the real Business activity and that the response times are as expected. Both visions are complementary and can detect if the service is delayed or does not have the expected activity, even though the technical controls show that it is working properly. 3. Total integration If companies already have other tools such as technical monitoring products, user experience or Application Performance Management (APM) tools, Alignia for Online Business Services is fully integrated with them. Also, it can obtain information from many sources: logs, databases, SNMP traps, etc. To achieve our goal, we have focused on three important aspects: Created especially to control your Online Business Services, Alignia for Online Business Services monitors in real time the exchanges that occur between your company and customers, suppliers or Business Partners, such as e-commerce transactions, authorizations of credit card payments or online loan applications. Service’s Consumers Groups of users with different technological needs. Examples: End User, Distributor, Partner, Supplier, etc. Delivery Channels The medium through which the service is delivered. Examples: Web, B2B interface, ATMs, etc. External suppliers Services provided by external suppliers in real time, which can negatively impact the online service. Example: Authorization by VISA/Mastercard for a transaction with credit/debit card. Service Features Critical functions within a service. Examples: Booking, purchase and pay online. User vision Activity Response time Health Availability Technical vision Embedded Knowledge + Embedded How-to = Immediate Results All the knowledge and expertise gained from hundreds of successful implementations worldwide consolidated into a step-by-step method and embedded in Alignia to achieve immediate and totally effective results. Alignia for Online Business Services is part of Alignia, a comprehensive monitoring solution that prevents and identifies problems in the Online Services and Business Processes, along with the Technology and Security that support them, helping your company to operate smoothly, without interruption, in a secure environment and with extreme visibility.