Alfresco Maisis

Decision Matrix for Alfresco Enterprise orCommunity

& Traditional ECM

Enterprise Principles● Offer Commercial Service Level Agreements (SLA’s)● Enterprise Customers Receive Fixes as a Priority● Extensions and Integrations to Proprietary Products are partof Enterprise● Extensions to Ubuiquitous proprietary systems – Windows,Office – are in Community● Extensions to Manage or Monitor highly-scalable or highlyavailable systems are part of Enterprise●

http://newton.typepad.com/content/2009/03/building-astronger-open-source-product.html

Alfresco Community

● No Alfresco SLAo Self or Community Fixo Wait for code role up● None Provided● Wiki Documentation● None Provided● Access to Community EditionAlfresco Enterprise● Supporto Contractual SLA’s (Gold, Platinum, & Diamond)o Guaranteed availability of resourceso Call tracking and bug prioritisation● Bug trackingo Bug fixing / Service packso Patch distribution (with back porting)● Support Portal● Enterprise Documentation● Indemnity and Warranty● Access to Enterprise Edition

Agreed SLA’s

Platform Support

Scalability and Availability

System Management

Storage Policies

Indemnity and Warranty

Open Process

ECM Requirements