ALE Corporate Overview

1

Corporate Overview

Speaker Name, DD Month YEAR

June 2015

2

>100

Worldwide presence: More

than 100 countries

2900+ resellers

830,000+ customers

2700+ employees

Our Company

Recent breakthroughs:

• New Smart Desk Phones

• Near Field Comms Call Shift

• Intelligent Fabric

• Unified Access

• Network Analytics

“Visionary”

“Leader”

Thought leadership and market recognition:

At-a-glance

President:

Michel

Emelianoff

15%

R&D approx.

15% of budget

HQ Company HQ in Colombes (near Paris), France

North America HQ in Calabasas, California, USA

3

Enterprise Market Trends

of mobile workers are

allowed to use their

personal mobile devices

for work BYOD

70%

of employees believe

mobile devices will become their

primary work computing devices in

the next 5 years

49% 1. Mobility is

table stakes

4. UC&C is

rapidly moving

to the cloud

2. BYOD is a

reality

5. Services now

produce more

revenue than

products

by 2015, the world’s mobile

worker population will

reach 1.3 billion – 37.2% of

the total workforce

1.3

3. Ubiquitous

connectivity

is the

first goal

6. But enterprise

networks

aren’t ready

Conversations and

collaboration

in context are the

ultimate goal

of enterprise networks are at

their breaking point with the

increase in multi-media heavy

traffic, ubiquitous connectivity

and variety of devices that

define the mobile network

50 of the largest tech

companies have sold

more services than

products in 2014

80%

of IT planners anticipate they will

acquire unified communication

functionality via a cloud-based

approach by 2017

48%

4

Creating the Experience Economy

Where businesses must

orchestrate memorable events

for customers, and that memory

itself becomes the product —

the experience

Commodity Product Service

Experience

5

And what makes the connected

experience is personal and

particular to the context —

the experience in context

Situational contexts where experiences happen

Creating the Experience Economy: Enterprise Example

Commodity Product Service

6

Which Leads to New Business Challenges

Growth

New

Business

Models

New

Technologies

New

Uses

• From dial tone to

anytime, anywhere

conversations

• From fixed to mobile

• From office hours to

always on

• From proprietary to

industry standards

(IP/SIP)

• From desktop to cloud

• From company provided

to BYOD

• From wired to wireless

• From manual to

automation

• From CAPEX/OPEX to

as-a-service models

• From technology deployment

to business outcomes

• From generic to tailored offers

7

Our Vision to Address These Challenges

Innovation

For Business

Growth Tangible

Business

Outcomes

Personalized

Connected

Experience

Open

Collaboration

For Shared

Success

8

Our Mission

With our partners,

we co-create the

personalized

connected experience

that delivers tangible

outcomes for our

customers and their

end-users.

9

Achieve Tangible Business Outcomes With:

Collaborative

Conversations

Application

Fluent Network

Cloud

Transitions

Partner

Ecosystem

Products &

Services

10

Make Conversations Collaborative

Collaborative Conversations Wide range of solutions

• Open platforms that deliver

an exceptional user

experience supported by

innovative applications and

state-of-the-art devices

Partner

Ecosystem

Application

Fluent

Network

Cloud

Transitions

Products &

Services

11

Using Next Generation Communications Platforms

Adapt to new ways of working Embrace new work styles and improve productivity

Provide a user experience that is simple to deploy, easy to use and

seamless across devices with a work style designed to improve

employees’ productivity and keep pace with business changes

Chose your consumption model Enable the cloud transformation

Adapt to new consumption models with the ability to consume solutions

as-a-product, or as-a-service using full cloud, hybrid, or overlay models

Manage evolution of technology Assure smooth IT transformation with flexible platforms

Transition smoothly with flexible, modular and sustainable software

platforms based on IS/SIP that can be fully virtualized to support new

work styles and new business models

12

At every stage of the evolutionary chain

Ensuring the Right Experience to Provide Value

Conversations Collaboration

• Unified communications

• Voice mail

• Instant messaging

• Mobility

• Customer service

• Cloud applications

• Security

• Conferencing

• Collaboration

• Video communications

• Managed and hosted

services

• Workforce management

and integration

• Social media integration

• Multi-user

• Multi-device

• Multi-media

conversations

• PBX

• Voice communication

servers

Communications Connectivity

13

• Web services

• APIs

• SIP interoperability

• Developer portal

• Applications eco-system

• Customer self-service

Collaborative Conversations

Our Offer: OpenTouch Suite Overlay

• Unified communications and mobility

• Messaging center

• Visual communications

• Collaboration

• Web conferencing

• Broadcasting

• Inbound/outbound customer service

Communication

Devices

Third-Party

Applications

Support

Education

Professional and

Managed

Services

• Soft clients (smart phones, tablet, PC)

• Premium DeskPhones

• Docking stations

• Smart desk phone

• DECT

• VoWLAN

• Conferencing modules

• Whiteboards

• OpenTouch™

• OmniPCX™ Enterprise

• OmniPCX Office (SMB)

• OpenTouch Customer Service

• Unified Management

IP/SIP

Communication

Platforms and

Infrastructure

Communication

Applications

and Customer

Service

14

Collaborative Conversations

Wide range of solutions

• An open platform that

delivers an exceptional

user experience supported

by innovative applications

and state-of-the-art

devices

Make Networks Application Fluent

Application Fluent Network Maximize network efficiency

• Streamlined operations

• Fine-grained management

and control of

users/application

• Simplified architecture to

cope with new multimedia

applications

• Converged campus

networks

• Data center networks

• Cloud services networks

Partner

Ecosystem

Collaborative

Conversations

Cloud

Transitions

Products &

Services

15

Streamlined operations Bringing agility to the network and simplifying the life of IT

Enable rapid deployment, management and operations of the network

through built-in intelligence and unified management capabilities with

standards-based interfaces to SDN workflow tools.

Automatic control Dynamic tuning and high quality user experience

Deliver comprehensive visibility into users, devices and

applications to deliver fine grained QoS and policy enforcement

that automatically adjusts to adds/moves/changes

Resilient architecture Scalable, secure and highly available

Provide an innovative low latency, network architecture with an

extensive portfolio of industry-leading, right-sized platforms

With a Unique Strategy

Application Fluent Network

16

Ensuring a High Quality User Experience

Technologies fueling the Application Fluent Network strategy

Unified Access

Intelligent Fabric

Network Analytics

An Application Fluent Network is

capable of automatically adjusting

resources at the application level,

with a resilient architecture and

automated control, to ultimately

deliver a high quality user experience.

Maximize

Network

Efficiency

Maximize

Network

Efficiency

17

• BYOD services

• Host Integrity Check

• Network Access Control

• Guest access

• Network Analytics

• User/device/application policy

enforcement

Application Fluent Network

Our offer: Network portfolio

• OmniVista 2500 LAN/WLAN Unified

management

• OmniVista 2500 Virtual Machine

Manager

• 5620 Services Aware Manager

Unified

Access

Network

Security

Support

Education

Professional

and Managed

Services

• OmniSwitch 9000E, 6860, 6855, 6450,

6250 edge/access switches

• OmniAccess WLAN

• WLAN Controllers

• Access Points (AP, IAP, RAP)

• OmniAccess Enterprise Services Routers

• Managed access services

• SDN programmability

• OmniSwitch 10K, 9000E, 6900, 6860

core & data center switches

• Pod and Mesh Data Center fabric

• Network automation for virtual

machine mobility

• Network virtualization (VXLAN)

• SDN Programmability

Data Center

and Core

Network

Management

18

Collaborative Conversations

Wide range of solutions

• An open platform that

delivers an exceptional

user experience supported

by innovative applications

and state-of-the-art

devices

And Transform Business Models to Intelligently Manage

Cloud transitions

Application Fluent Network

Maximize network efficiency

• Streamlined operations

• Fine-grained management

and control of

users/application

• Simplified architecture to

cope with new multimedia

applications

• Converged campus

networks

• Data center networks

• Cloud services networks

Partner

Ecosystem

Collaborative

Conversations

Application

Fluent

Network

Cloud Transitions Flexible deployment models

• A-la-carte consumption schemes for:

• IT budget constraints

• Growing demand for as-a-service

communications and network resources

• Hybrid solutions from premises to the cloud

Products &

Services

19

Cloud Portfolio

Our offer Next-Gen Communications Platform

SIP at the core communications architecture delivers native multi-

media, multi-device and multi-party conversations, integrated into

carriers[-like] architectures for private or exclusive semi-private cloud

Flexible Deployment Models Hosted or on premises platforms and services to enable managed

services and OPEX-oriented models, favoring services over products and

strengthening both customer loyalty and the relationship with them

Application Fluent Data Center Network Fully scalable pod/mesh network, optimized storage traffic and

connectivity, data center performance and virtualization

“fluency” with full SDN programmability

Cloud Service Business Model Metro Ethernet access, enablement of the network services

business model for SPs and BPs, providing unified, secure and

guaranteed wired/wireless network services

20

The Cloud Evolution

Flexible deployment

Infrastructure

Apps and Services

Flexible Models

Enabling the delivery of

communications infrastructure,

applications and services through an

as-a-service model that organizations

can consume on demand, with the

appropriate elasticity that their

businesses require.

Flexible

Deployment

Cloud transitions + flexible deployment = Transform business models

21

Cloud-based Communications Portfolio

Our solution: OpenTouch Suite for Cloud

OpenTouch Personal

Cloud Solution

• A collection of discrete communication

applications that are offered to end

users in an overlay, infrastructure

agnostic, as-a-service model

Office

Cloud

Solutions

Personal

Cloud

Solutions

Enterprise

Cloud

Solutions

Management

and Business

Tools

Support

Education

Professional

and Managed

Services

OpenTouch Enterprise

Cloud Solution

• A solution that enables cloud service

providers, systems integrators and BPs

to deliver a UCaaS offer that provides

a secure and private communication

and conversation experience to mid

and large enterprises

Management and

Business Tools

• Management and business tools enabling

the as-a-service model, such as integrated

management and provisioning tools,

including mobile management, application

and service catalog, user security/policy

management

OpenTouch Office

Cloud Solution

• An OXO based solution that enables

BPs and VADs to deliver a UCaaS offer

that provides a secure and private

communication experience to SMB

enterprises (up to 50 users)

22

A Range of Services

Key expertise for success

Investment protection, cost control

• 24/7, worldwide support coverage

• Software support and evolution

• Hardware support and replacement

• Multi-year

Vendor accompaniment

• Managed services

• Network operation

• CAPEX to OPEX

• Performance and change

management

• Hosting

• Field services

Ensure knowledge transfer, accelerated

adoption success

• Training courses for all products

• Adapted to job function and profiles

• Multi-media, class, web-based, remote,

etc.

• Our premises or on customer site

• Standard/customizable offer

Vendor assurance, risk mitigation

• Integration services

• Mentoring, consulting services

• Project management

• Resident engineer

Extra value through customizations

• Application services

• Customized applications

Support

Services

Managed

Services

Education

Services

Products

and

Solutions

Professional

Services

Business Partners

Global Project Management

23

Business focus

• On products connected to supplier

• Supplier provides connected technology,

build customer knowledge, measures

consumption and monitors key indicators

• To create the desired client end-user

experiences with:

• Adoption Services

• Information Services

• Operation Services

• To optimize use and outcomes and transform

the technology into business value

Technology focus

• From products not connected to supplier

• Supplier provides technology and

partner/supplier sells services to keep it

running

• Managed Services

• Support and Maintenance Services

• Education Services

• Implementation Services

• Technical Design Services

Leading to Tangible Business Outcomes in a Changing Market

From supplier to collaboration partner

Outcome Labs co-creates business value with partners and customers at the center

Service Business Model

Post-bill consumption and outcomes

Outcome Labs is our

internal lean

startup incubating

digital and business

capabilities

necessary to

transition from

selling products to

delivering outcomes

Outcome

Labs

Product Business Model

Supplier pre-sell capacity

24

Education Healthcare Hospitality

Transport Energy Public Safety & Defense

Finance Manufacturing Government

With a Tailored Approach to Industries

From small to multi-national in every industry

Partner Ecosystem

25

And an Unmatched Partner Ecosystem

Global Partners, System Integrators and Service Providers Technology Partners

Ionix

Global Project Management

26

With Worldwide Partners for Global Success

2900+ resellers

830,000+ customers

>100 countries

27

Thought Leadership and Market Recognition

AWARD WINNER

2014

Global Unified

Communications

Product

Differentiation

Excellence Award

2013

European Visual

Collaboration

Customer Value

Leadership Award

2012

Global SMB Enterprise

Communications

Platforms

Market Share

Leadership Award

MARKET RANKING

2014

“Strong” for OmniPCX

Enterprise and

Opentouch

“Very strong” for

Enterprise Networking

and Data Center,

OmniSwitch portfolio

and Data Center Mesh

and UC and Contact

Center

MARKET RANKING

2014

Global “Visionary” in

Wired and Wireless

LAN Access MQs

“Challenger” in the

UC and Contact

Center Infrastructure

MQs

2013

“Positive” ranking in

the EMEA UC for SMB

MarketScope

Global “Leader” in

Corporate Telephony

Magic Quadrant (MQ)

MARKET RANKING

2013

“Major player” WW

UC&C MarketScape

2012

“Major player” in

WW Mobile UC&C

MarketScape

AWARD WINNER

2012

PilotHouse award for

UC Market

Challengers – highest

overall ratings among

all vendors in end-

user survey

2012

NYC Accessibility

Award:

Telecommunication

Products serving

People with

Disabilities

MARKET RANKING

2014

“Strong Performer”

Forrester Wave™:

On-Premises UC&C

2013

“Strong Performer”

Forrester Wave: in

Data Center

Networking Hardware

2014

Certified Support Staff

Excellence Center for

Networks

For Intelligent

Fabric Technology

AWARD WINNER

2014

Communications

Solutions of the

Year – Alcatel-

Lucent Premium

Deskphones

Communications

Solutions Product of

the Year – Alcatel-

Lucent OpenTouch

Conversation

2015

28

Working With Our Partners, Helping Our Customers

Innovations that transform the experience when people communicate

Students at

University of

Johannesburg

Partners at

ICON Voice

Networks

Small Business &

Deutsche Telekom

Healthcare

Professionals at

Advocate

Healthcare

Guests at

Accor Asia Pacific

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