Alaska Airlines – Flight A0endant Produc6vity Tool Shivangi Agarwal, Swa. Chaturvedi, Jackie Holmes Sponsors ‐ Cindy Mitchell, Sunae Park Interac6ve and consolidated view of scheduling and produc3vity metrics Forecas3ng capability to predict future produc3vity and schedule changes Improved organiza3onal efficiency Reduced opera3onal delays Impact Solu6on Alaska Airlines is a major commercial airline employing approximately 3,000 flight aEendants. The following factors impact effec3ve management of airline costs and opera3ons, affec3ng revenue and market share: Isolated flight aEendant scheduling data and produc3vity metrics Lack of 3mely access to daily opera3onal metrics Problem Background Research Sponsor Interviews Business Requirements Usability Tes6ng Design Paper Prototype Sketch Wireframe Process Image Credit thejobmouse. hEp://thejobmouse.com/wp‐content/uploads/2011/03/Research‐277x270.png ; Image Credit Pepperdine. hEp://gbr.pepperdine.edu/wp‐content/uploads/2012/02/InterviewIconPic.jpg Image Credit lempnet. hEp://lempnet.itcilo.org/images/icon‐interview/image_preview ; Image Credit dribble hEp://dribbble.s3.amazonaws.com/users/34270/screenshots/530389/icon.png Test and Feedback User Interviews