Alan D. Quilley CRSP€¦ · •Solve Problems •Update ... •Have you ever seen anyone slip on something left on the floor, walkway or stairs? Please tell me about it. ... Please

Alan D. Quilley CRSP

Full Disclosure

• I’m DIFFERENT on Purpose!

• Doing Safety WITH People is Better Than Doing It TO Them!

• Safe Production of Goods & Services is #1

Full Disclosure

• Goals of Perfection Are Impossible & Illogical– Imperfect + Imperfect + Imperfect ≠ Perfect!

• The Best We Can Do Is Strive for Safety EXCELLENCE!

• Evidence Based to the MAX!

“Al – Why Do You Believe That?” –Dan Petersen

Over 6000

“Please Raise Your Hand Proudly

If Your LAST

Safety Meeting Was

AWESOME!!!!”

Chances Are…

Your safety meetings are described by the participants as:• Boring

• A waste of our time

• Not engaging enough

• Inefficient & ineffective

• The worst I’ve ever attended

They Don’t Have To Be That Way!

• Stop the complaining

• Start making your safety meetings outstanding!

• Find out what is working and what isn’t at your meetings

• If you don’t do it, who will?

Learning Objectives

At the end of the session the participants will be able to:1) Describe and implement the 5 steps in the “GREAT Safety Meeting” process.2) Customize the ““GREAT Safety Meeting” process for their workplaces

If you decide to do this…you could start tomorrow!

The Great Safety Meetings Process

1. Start with the end in mind

2. Develop the meeting process

3. Implement the process

4. Measure your progress and outcomes

5. Celebrate and/or refine

Start with the end in mind

A Great Safety Meeting Would…?

Interactive List

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Interactive List

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Clarity Is VERY Important – Define Terms

A Great Safety Meeting Would…?

• Meet Legislated Requirements

• Company Policy

• Start on Time

• Have a clear purpose

• Engage EVERYONE

• End on Time

• Decisions Recorded

• Learn Something

• Solve Problems

• Update Information

• ROI

• Efficient

• Effective

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Clarity Is VERY Important – Define Terms

A Great Safety Meeting Would…?

• Meet Legislated Requirements

• Company Policy

• Start on Time

• Have a clear purpose

• Engage EVERYONE

• End on Time

• Decisions Recorded

• Learn Something

• Solve Problems

• Update Information

• ROI

• Efficient

• Effective

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Clarity Is VERY Important – Define Terms

Develop the meeting process

Process, Process, Process

FishboneDiagram

Plan For Success

Leave Nothing To Chance

• Who?

• What?

• When?

• Where?

• Why?

• How?

• Agenda

• Minutes

• Communication

• Tracking of Issues

• Decisions

• Recommendation

• Follow-Up

Use The MeetingTo Do Some WORK!

• Work Process Improvement– Integrating OH&S

• Hazard Assessments

• Critical Incident Technique

• Perception Surveys

• Incident Imaging

• Exploring Ideas

• Evaluating Recommendations

Being Part of Getting Things

Done Is

EXCITING & Motivating

Some Tools

Critical Incident Technique

Incident Imaging

Critical Incident Technique Process

• Planned Interviews with Large Numbers of Employees

• Privacy & No-Fault Assurance

Critical Incident Technique C.I.T.

• Randomly Select Sample Group

• Pre-Interview Meeting

• Interview

– Selected Open ended questions

– Leave lots of room for “other” subjects

• Interviewer is best to be unknown to the interviewees

C.I.T. Sample Questions

• Have you ever seen anyone use a power tools without the proper guarding or Personal Protective Equipment? Please tell me about it.

• Have you ever seen anyone slip on something left on the floor, walkway or stairs? Please tell me about it.

C.I.T. Sample Questions

• Have you ever seen anyone place themselves in a hazardous position? Please tell me about it.

• Please tell me about any “close calls” or accidents that you have been involved in or witnessed in the past 5 years. Please don’t reveal any names of the participants.

• Are there other incidents/situations that you would like to talk about?

Incident Imaging

• Simple but effective tool

• Advantage - You don’t have to “wait” for something to happen to perform an analysis of risk factors.

• Provides better information than “near miss reporting” if done with staff.

• Steps - Visualize, Analyze, Organize

Incident ImagingPLAY SCHOOL PET SHOP

TOY STORECONSTRUCTION

SITE

OFF LEASH

DOG AREA

PLAYGROUND

Incident ImagingWorkshop

In Groups of 3-4, perform an Incident Imaging Exercise for construction

workers entering a 2.5 meter deep trench during active construction of a

water line. Identify as many possible causes for incidents as you can in 10

minutes.

Implement the process

Where We Usually Go Wrong!

Try Your First Version of aGREAT Safety Meeting!

Measure your progress and outcomes

Did It Work? Ask Them!

• Based on YOUR Great Safety Meeting Criteria

• Survey Participants

• Ask For Improvement Ideas

• TRY New Things

Use Your OWN Evidence!

Celebrate and/or refine

Revise YourGREAT Safety Meeting!

Revise YourGREAT Safety Meeting!

Remember• Do it WITH them not TO them

• The Participants are your best resource

• You may not get it right the first time

• Over time your process needs to be reviewed– Participants Change

– Needs Change

– Engagement Level Changes

• Use Conversation Starters

• Laugh a Bit!

Control?

We Don’t Have To

CONTROL our Meetings

We need to put our Meetings

IN CONTROL!

Costs & Return on Investment

Costs– Time, Money, Risk, Change

Expected Return on Investment– Efficient

– Effective

– Inspires

– Excites

– Adds Value

Thank You & Keep In Touch!Email:

http://[email protected]

Website:

http://www.safetyresults.ca

Blog:

http://safetyresults.wordpress.com/

Twitter:

@AlanQuilley

Thinking of Becoming A CRSP?Let Us Help You Prepare!

http://www.safetyresults.ca/crsp_courses.html

Availablewww.safetyresults.cahttp://safetyresults.wordpress.com/

Honourable MentionGlobe & Mail's

Best Business Books of 2006

Alan D. Quilley CRSP

Thank You For Your DedicationIn Helping Make Workplaces

Healthy & Safe