Alameda County - Welcome to Jobaps | Jobaps Prog Man… ·  · 2015-01-28includes a shared services Call Center. ... Alameda County was established in 1853 and is ... full-time professional

Alameda County

Child Support Program Manager

Invites you to apply for

The Alameda County Department of Child Support

Services (ACDCSS) is conveniently located within

the Hacienda Business Park in Pleasanton. The

office has free onsite employee parking and is

accessible by BART and public transportation.

The department has approximately 235 budgeted

positions in a variety of professional, administrative,

paraprofessional, technical, and clerical classifica-

tions. The total agency annual budget for current

fiscal year (2014-2015) is approximately 28 million

dollars.

The department’s Mission is to establish paternity,

medical and child support orders and to collect

child and spousal support payments in an efficient

and cost effective manner while maintaining the

respect and dignity of the public we serve.

The department is currently structured in several

functional silos including: Administration,

Performance, Training and Information

Technology, Pre-Order, Post-Order, Court Support,

Legal, Client Services, and Office Support which

includes a shared services Call Center.

THE DEPARTMENT OF CHILD SUPPORT SERVICES

Alameda County provides health care, social services,

public protection, and general government programs

for a population that is culturally and ethnically diverse.

Alameda County employs 9060 full-time employees

working in 21 different agencies and departments.

Alameda County is governed by a five-member elected

Board of Supervisors and operates on an annual

budget of $2.6 billion.

Alameda County was established in 1853 and is

located on the east side of the San Francisco Bay

Area. Alameda is the seventh most populous coun-

ty in California, and has 14 incorporated cities

including Alameda, Albany, Berkeley, Dublin,

Emeryville, Fremont, Hayward, Livermore, Newark,

Oakland, Piedmont, Pleasanton, San Leandro, and

Union City, as well as 6 unincorporated

communities and rural areas throughout the 813

square miles of the County. The total population is

estimated to be 1.5 million as of 2010. Oakland is

the seat of County government and the largest city

within the County.

ALAMEDA COUNTY

The Mission of Alameda County is to enrich the

lives of Alameda County residents through

visionary policies and accessible, responsive,

and effective services.

with other divisions, outside agencies and commu-

nity groups. The position is distinguished from the

next higher position of Deputy Director in that the

latter class has overall administrative responsibility

for establishing departmental program policy and

setting goals and objectives.

The Child Support Program Manager has full sec-

ond line supervisory and management responsibil-

ity in the Alameda County Department of Child

Support Services. Incumbents of this class have

the responsibility for recommending and develop-

ing goals, objectives, policies, procedures and pri-

orities related to the program in assigned function-

al areas and are responsible for implementing

these objectives through lower level supervisors.

The Program Manager resolves difficult administra-

tive problems and coordinates assigned activities

Child Support Program Manager

THE POSITION OF CHILD SUPPORT PROGRAM MANAGER

Sets performance goals;

Focuses on guiding others to accomplish work

objectives;

Effectively manages time, resources, and utilizes

new approaches, new methods, and new

technologies to improve service delivery and

ensure work is completed efficiently and cost

effectively;

Adapts quickly to change and demonstrates

resilience;

Delivers clear, effective communication and

takes responsibility for understanding others.

The ideal Program Manager at ACDCSS is a leader

who:

Drives towards success;

Exhibits professionalism;

Takes action, makes decisions, and shapes team

or group priorities to reflect the organization’s

vision and values;

Develops effective working relationships with

diverse groups;

Takes action to continually improve;

Takes a structured approach to managing self

and others;

IDEAL CANDIDATE

Program Manager Reporting Structure

MINIMUM QUALIFICATIONS

full-time professional administrative experience.)

License: All candidates must possess a valid California State

Motor Vehicle Driver’s License.

Special Requirement: A thorough background investigation,

including fingerprinting will be conducted of all candidates

who have accepted a conditional offer of employment to en-

sure they are suitable for Child Support related work. A felony

conviction will be disqualifying.

Either I:

The equivalent of two years full-time experience as

a Child Support Supervisor II, Call Center Manager

or in an equivalent or higher level class in the Ala-

meda County classified services.

The equivalent of one year of full-time experience

as a Child Support Supervisor in the Alameda

County classified services. (Non-classified service

includes Hospital Authority and the Consolidated

Courts).

Or The equivalent of four years full-time profession-

al administrative experience which includes at least

one year of first line supervisory experience (A

Bachelor’s degree with a major in business or pub-

lic administration, public relations, communica-

tions, social services field, or closely related field

may be substituted for two years of the required

We reserve the right to make changes to the

announced selection process. A properly completed Application and Supple-

mental Questionnaire are required and must be

submitted on-line.

Applications and required Supplemental Question-

naires must be filed on-line by 5PM on February 24,

2015

Candidates may apply online at the Alameda

County job site: www.acgov.org/hrs

The following is a tentative selection plan and

subject to change:

1. Screening of applications for Minimum

Qualifications: March 9, 2015.

2. Review of Supplemental Questionnaires for

“best qualified candidates”: March 26, 2015

3. Panel Interview (may include a situational

exercise): April 8 & 9, 2015

THE COMPENSATION AND BENEFITS

For additional information regarding this

position, contact:

Annette Sandoval, Human Resources Analyst

[email protected]

510-272-6434

THE APPLICATION PROCESS

Vision Care Plan

Vacation and Sick Leave

Management Leave up to seven days annually

Eleven paid Holidays

Four floating holidays

Health Flexible Spending Account

Dependent Care Assistance Program

Disability and Income Replacement

Deferred Compensation Plan

Pre-Tax Commuter Benefits

Vacation Purchase Program

Employee Assistance Program (EAP)

Long Term Care Program

For more benefits information, please contact our

Employee Benefits Center or visit our website at

http://www.acgov.org/hrs/divisions/ebc/

The base annual salary range for the Child Support

Program Manager is from $93,995.20 to

$114,400.00 annually. The County also offers an

attractive management benefits program with the

following elements:

Retirement Plan covered by the 1937 Act

Management Benefits Cafeteria Plan

Health and Dental Insurance

Life and Accident Insurance