Alaa Al-Saedy

Alaa Abdul Mon'em Al- Sa'edy

Adress: Giza, Al Harm St. Al Ariesh St.Mobile: +2 01010073311 +2 01280555838

Date of Birth: 18 Aug 1989E-mail: [email protected]

PROFILE Graduated from Faculty of Commerce, Worked now for +3 years in companies with expertise in financial and Communication Industry, I am a highly motivated person who is Reliable, Responsible and Hardworking, Possessing excellent communication and interpersonal skills and the proven ability to achieve targets and results, Flexible within the work environment and able to adapt quickly and positively to challenging situations.

EDUCATION Faculty of Commerce “Accounting Department” Tanta University 'Graduated 2012'

OBJECTIVES Seeking a challenging position to use my educational background, Experience and desire to

improve my qualifications to build up a prestigious position, self-development & to contribute accrued skills

in achieving mutual objectives by professional work experience in a well-established multinational company.

SKILLS

Computer Skills:

- Microsoft Office: Proficiency in using MS Office.- ICDL.- Business Support Applications: Adobe Premiere.

Language Skills:

- Arabic: Mother tong.- English: Very Good command of both written and spoken.

Attended Courses, Certifications, SELF-Studies

- Etijah - Youth and Development in 2012- [SSSE] Scientific Society of Structural Engineering's in 2012- Arab Foundation for Digital Media - Workshop Press Photograph.

WORK EXPERIENCE

Freelance

Social Media Content Creator & Moderator (from 2013 until now)

Responsibilities : - Development of brand awareness and online reputation- Content management

Administrate the creation and publishing of relevant, original, high-quality content. Identify and improve organizational development aspects that would improve

content (i.e: employee training, recognition and rewards for participation in the company’s marketing and online review building).

Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Create editorial calendars and publishing schedules Implement a content editorial calendar to manage content and plan specific, timely

marketing campaigns.- Promote content through social advertising.- SEO (search engine optimization) and generation of inbound traffic)

Orange Egypt

Technical Support Specialist (Current)

Responsibilities- Deliver service and support to end-users using and operating automated calls

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

- Research required information using available resources;

- Identify and escalate priority issues per Client specifications;

- Redirect problems to appropriate resource;

- Accurately process and record call transactions using a computer and designated tracking software;

- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

- Organize ideas and communicate oral messages appropriate to listeners and situations;

- Follow up and make scheduled call backs to customers where necessary;

Orange Franchise

Salesman (from November 2014)

ResponsibilitiesResponsible for selling products, merchandise, and services in a retail setting, such as Electronic Appliances & Mobile, IT services .

- Advises customers by providing information on products.

- Helps customer make selections by building customer confidence;

- Offering suggestions and opinions.

- Sell specific products and services to consumers.

- Demonstrate products and show consumers how to maximize their features.

- Discuss warranties and replacement parts.

- Check inventory to ensure product is in stock.

- Reporting daily financial sheet

TE-Data

Info & Sales Representative (from 2012 until 2013) Responsibilities:

- Obtains client information by answering telephone calls; interviewing clients; verifying information.

- Determines eligibility by comparing client information to requirements.

- Establishes policies by entering client information; confirming pricing.

- Informs clients by explaining procedures; answering questions; providing information.

- Maintains communication equipment by reporting problems.

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

- Accomplishes sales and organization mission by completing related results as needed.

Abo Ghodaia Accountant Office

Account Department (from 2011 until 2012)

Responsibilities:- Responsibilities include: working under limited supervision following standardized

practices and/or methods; leading, guiding- Coordinating others; and monitoring budget expenditures. Utilization of resources

from other work nits is often required to perform the job's functions. There is some opportunity to impact the organization’s services.

REFERENCES: Available upon Request.