AL MIZHAR HEALTH CENTRE

AL MIZHAR HEALTH CENTRE

SERVICE CATALOGUE

FOR WHOM? INFORMATIONRECEIVED BY

PAYMENT METHOD

MEN

WOMEN

PEOPLE OF DETERMINATION

CHILDREN

SENIOR CITIZENS

TYPING CENTRE

CASH

CREDIT CARDWEBSITE

CALL CENTRE

SERVICE CENTRE

KEY ICONS

GENERAL ICONS

EMAIL

TELEPHONE

LOCATION

FAX

TIMING

TIMINGS

DHA APP. DHB APP.

Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324.

First Issue 20-2-2020

AL MIZHARHEALTH CENTRE

Contacts

Al Mizhar 1 - behind Mizhar Mall Street S 42, Dubai, UAEMakani: 43939 93021

800342

To call from outside UAE+971 4 219 8888

Sun - Thu7:30am - 8:30pm

2

CUSTOMER JOURNEYOUT-PATIENT

3

Reaching the centre

Finding suitable parking

Accessing PHC services

1

Gathering informationThe patient can access DHA website or call 800DHA or use DHA App. to get the needed information about the services provided, working hours and physicians’ names available.

8

Nurse procedures

Procedures or medication administration as ordered/prescribed by the physician.

Treatment room

2

Appointment

The patient can book an appointment, if needed, by using DHA website or by calling 800DHA.

Appointment bookingWhen the patient arrives at the PHC, a dedicated parking is available and accessible.

Payment

7

The patient proceedsto pay the neededservice fees (if required/insurance clearance).

counter in registration

9

Laboratory

The patient checks into the lab to provide samples requested by the physician (if required).

Giving samples

3

6

Physician assessment

The patient checks into the consultation room to see the physician.

Consultation and medicine prescription

4

Registration

The patient provides one of the following documents:− Valid Emirates ID− Health card number − Insurance card− Valid passport (for visitors)− UAE driving licence− GCC card

Counter in the registration area The nurse checks the

patient’s vital signs (blood pressure, temperature, weight, height, etc.).

Vital signs check-up

Nurse assessment

5

10

Radiology

The patient checks into the radiology room for imaging diagnosis (if required).

Taking diagnosing via images

Pharmacy

12

The patient collects the medications by visiting the pharmacy (if required).

Receiving medication Counter in the registration area

Follow-up appointment or referral

13

A follow-up appointment and referral letter will be prepared for the patient (if required).

These steps are done when/if required

Payment

11

The patient proceedsto pay the neededservice fees (if required/insurance clearance).

counter in registration

4

CUSTOMER JOURNEYCHILD HEALTH

7


8

Nurse procedures

Procedures or vaccine administration are performed as ordered by the physician.

Treatment room



3

Reaching the centre



1 2

Appointment

9

Laboratory


Giving samples

Gathering informationWhen the patient arrives at the PHC, a dedicated parking is available and accessible.

The patient can access DHA website or call 800DHA or use DHA App. to get the needed information about the services provided, working hours and physicians’ names available.


Appointment booking

5

Vital signs check-upThe nurse assesses the vital signs as well as the growth and development of the child.

4

Registration

Counter in the registration area

Nurse Assessment

6

The counter staff welcomes the patient and provides the needed help for registration. All the following documents are required:− Valid original Emirates ID − Health card number− Insurance card− Vaccination record

Payment

5

The patient proceeds to pay the needed service fees (if required/insurance clearance).

At the same counter in the registration area

10

Radiology



Pharmacy

11




12



6

CUSTOMER JOURNEYDENTAL

3

Reaching the centre



1

Gathering information

2

Appointment

When the patient arrives at the PHC, a dedicated parking is available and accessible.

The patient can access DHA website or call 800DHA or use DHA App. to get the needed information about the services provided, working hours and physicians’ names available.


Appointment booking

8

Radiology

7

Laboratory


Giving samples




7

5

Dental Assessment and Treatment

Patient checks into the dental clinic for consultation/dental treatment or returns for treatment after step 6/7/8.


4

Registration

The counter staff welcomes the patient and provides the needed help for registration. All the following documents are required:− Valid original Emirates ID − Health card number− Insurance card

Counter in the registration area

Pharmacy

9




10


Payment

6

The patient proceeds to pay the needed service fees (if required/insurance clearance).

At the same counter in the registration area

8

2

Requesting the service

Requesting for home care service

Accessibility of the PHC services

1

Gathering informationThe customer can access DHA website or call 800DHA to acquire needed information about the services provided, working hours and physicians’ names available.

The patient’s relative can visit the registration counter or call 800DHA or website to proceed with the application. All the following documents are required:- Applicant’s valid Emirates ID- Health card- Insurance card

Follow-up appointment

5

A follow-up appointment will be scheduled (if the application is approved).

Application approval

6

If required, the patient will be referred to a specialty physician or specialty facility.

Referral approval

CUSTOMER JOURNEYHOME CARE

Patient Discharge and

Follow-up Arrangements

9

Assessment visit

3

Assessment booking

The patient’s relative will be contacted to confirm the visit scheduled.

Home care visit booking

4

A physician or nurse will visit the applicant for assessment.

Care provision

10

CUSTOMER JOURNEYEMERGENCY

Accessibility of the PHC services

1

Gathering informationThe patient access the website or personal attendance or call 800DHA to acquire needed information about the services provided, working hours anddr. names available.

2

Reaching the center either by ambulance or individually

Finding suitable parkingThe patient arrives to the center where suitable parking should be available and accessible.

7

Radiology

6

Lab

The patients check-in to the lab to provide samples requested by the physicians.

Giving samples

The patients check-in the radiology lab for imaging diagnosis.


11

5

Physician Assessment

The patient check-in into consultation room for seeing the physician.


3

Registration/Payment

The counter staff welcomes the patient and provide the needed help for registration. this requires providing emirates ID and health card number and insurance card.

Counter in the Registration area The nurse assesses the

vital sign.

vital signs check up

Nurse assessment

4

8




9

After submitting the referral letter from PHCSS, the operator of the hospital book appointment and communicate it with the patient.

Counter in the Registration area or physician

Patient Discharge & follow up arrangements Pharmacy

9

The patients collect their medications by visiting the pharmacy.

Receiving medication

12

CUSTOMER JOURNEYADMIN

Accessibility of PHC service clinic information

1

Gathering informationThe patient access the website or application or call 800DHA to acquire needed information about the services provided.

Reaching the centre

2

Finding suitable parkingThe patient arrives to the center where suitable parking should be available and accessible

3

Requesting the service

Counter in the Registration areaThe counter staff welcomes the patient and provide the needed help

13

14

INDEX OF SERVICESADMINISTRATION SERVICES

Health CardCreate/Renew Health Card

Medical ReportIssue New/Duplicate Medical Report

Medical File Transfer ServicesMedical File Transfer

MEDICAL SERVICES

Dental ServicesComprehensive Orthodontic TreatmentConservative Periodontal TreatmentDental Child HealthDental Crowns for Children Dental Implant Dental Implant RemovalDental RestorationDental Trauma ManagementFixed Prosthodontic AppliancesImplant ProsthesisInterceptive Orthodontic TreatmentOral Inflammatory/Infection Management Oral Lesions ManagementOrthognathic Treatment Pocket Reduction ProceduresPre-Prosthetic SurgeryPreventive Dental ServicesPulpotomy of Deciduous Tooth (Paediatric Dentistry)Removable Prosthodontic AppliancesRoot Canal TherapySurgical Periodontal TreatmentSurgical Root Canal TreatmentTeeth Scaling and PolishingTeeth WhiteningTemporomandibular Joint ManagementTooth Extractions

Diabetes ServicesDiabetes Services

Early Intervention ServicesPhysiotherapy Clinic

Family Medicine ServicesFamily Medicine

Health Education Services Health Education

15

Home Healthcare ServicesHome Healthcare

Immunocompromised ServicesImmunocompromised Services

Medical Packages ServicesPremarital Counselling Package

Memory ClinicMemory Service

Nutrition and Clinical Dietetics ServicesDietitian Clinic

Obstetrics and Gynaecology Services Gynaecology

Ophthalmology ServicesOphthalmology

Otolaryngology (ENT) ServicesOtolaryngology (ENT) Clinic

Periodic Health Check-upPeriodic Health Check-up

SUPPORTIVE MEDICAL SERVICES

Laboratory ServicesLaboratory

Nursing Care and Treatment Room ServicesNursing Care and Treatment Room

Pharmacy ServicesPharmacy

Radiology ServicesRadiology

FACILITY FAQ

Facility FAQ

INTERCONNECTED SERVICES

Interconnected Services

ADMINISTRATIONSERVICES

18 Walk-in


Delivery Time10 minutes

For Whom?

UAE NationalsResidentsExpatsVisitors

Health Card

Create/Renew Health Card

Service LimitationsExemption of certain cases from the Commission’s decision.

A health card with an individual medical record number is being created for all patients in order to facilitate all transactions and registrations during all services in DHA’s facilities and maintaining patient’s records and medical history.

Renewal Process • Upon expiration of the health card, an SMS

is sent to the customer

Service ChargesNew Health Card

120AEDUAE National

adults

70AEDUAE National

children (10 - 17yrs)

25AEDUAE National

children (0 - 9yrs)

320AEDResident

adults/wife of UAE Nationals

220AEDResident children

(10 - 17yrs)

120AEDResident children

(0 - 9yrs)

320AEDGCC adults

220AEDGCC children (10 - 17yrs)

120AEDGCC children

(0 - 9yrs)

320AEDChildren of local mothers adults

220AEDChildren of local

mothers (10 - 17yrs)

120AEDChildren of local

mothers (0 - 9yrs)

Duplicate Health Card

70AED

19

Health Card

UAE Nationals

• Valid original passport + copy• Valid original Emirates ID + copy• Family book + copy• Recent photograph of the applicant• Electricity bill or proof of residence + copy

Wives of UAE Nationals

• Valid original passport of wife and husband + copy • Valid original Emirates ID of wife and husband + copy• Marriage certificate (with attestations required only for

marriage certificate issued outside the country + copy) • Family book + copy• Recent photograph of the applicant• Electricity bill or proof of residence + copy

Children of local mother

• Valid original passport of mother + copy• Valid original Emirates ID of mother + copy• Family book for mother issued from Dubai + copy• Recent photograph of the applicant• Original birth certificate for the child + copy and valid original

passport of the child + copy• For newborn, original birth certificate + copy

• Valid original passport (with valid UAE residence visa) + copy• Valid original Emirates ID + copy• Recent photograph of the applicant• Electricity bill or proof of residence in Dubai + copy

Residents

• Valid original passport + copy, or valid original Emirates ID + copy

• Proof of housing - work - study - investment in the Emirate of Dubai + copy

• Recent photograph of the applicant• Electricity bill or proof of residence in Dubai + copy

Residents of Gulf countries in Dubai

• Valid UAE passport + copy• Valid original Emirates ID + copy• Valid Marsoom + copy• Electricity bill or proof of residence + copy• Recent photograph of the applicant

UAE Nationals with passports only

20 Walk-in


Documents Required (one of the following)• Original valid Emirates ID• Original health card• Health insurance card • Copy of a valid residence• Original passport

(for visitors only)

Delivery Time10 working days

Medical Report

For Whom?

UAE NationalsResidentsExpatsGCC Citizens

Payment Methods

Service Limitations• The medical report can only be issued

if the last physician’s visit does not exceed 6 months

• Report can only be issued to the customer or to a first-degree relative

• A medical report form must be filled-out if the request is not from the customer

• For any other cases, the customer is directed to the Legal Affairs Department

Issue New/Duplicate Medical ReportIt is a procedural service provided to customers based on their request.

A medical report includes:

• The patient diagnosis and treatment• The results of laboratory and radiology

investigations • The course of the treatment

Payment Methods

Service Charges270AED

new report

120AEDcopy of a report

Exemption for senior citizens (above 60 years old) and people of determination

2121Walk-in


Documents Required• Original valid Emirates ID• Original health card• Proof of housing location


For Whom?


Medical File Transfer Services

Service Charges

FREE

Transferring medical files between DHA health centres.

Medical File Transfer

Service Charges

FREE

MEDICALSERVICES

24

Dental Services

Comprehensive Orthodontic TreatmentThis service provides fixed or removable appliances for treating malocclusion or crowding to create or eliminate spacing for permanent dentition to achieve functionality and aesthetics.

Test Results • Test results can be viewed through DHA App.

or by visiting the centre • Will be communicated in case of critical result

Appointment

Sun - Thu 7:30am - 8:30pm


Documents Required• Emirates ID • Health card number• Insurance card

Registration Fees

188AEDPayment Methods

For Whom?


25

Dental Services

Conservative Periodontal TreatmentThis service offers the cleaning of the teeth (non surgical) below the gum line which cannot be achieved at home to eliminate pockets and re-attach the teeth to the gum.



Walk-in and Appointment




Registration Fees


For Whom?


26

Dental Child HealthAwareness sessions for parents and children (6 months - 5 years) are offered including nutrition advice and dental examination.



Appointment

Sun7:30am - 2:30pm



Dental Services

Service Charges

FREE

For Whom?


Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist

27

Dental Crowns for Children




Sun - Thu 7:30am-8:30pm



Dental Services

Registration Fees


For Whom?


This service provides the restoration of the teeth using dental crowns in different materials (i.e. prefabricated crowns in stainless steel) required to maintain functionality and longevity of the teeth.


28

Dental Implant This service provides dental implant that is a titanium post (like a tooth root) which is surgically positioned into the jaw bone beneath the gum line. This allows the prosthodontics to mount replacement teeth or a bridge into that area.

Appointment

Sun and Tue7:30am - 8:30pm

Mon, Wed and Thu 7:30am - 2:30pm





Dental Services

Registration Fees


For Whom?


29

Dental Implant RemovalThis service provides the removal of dental implant(s) as necessary in case of surgical complications.



Appointment

Sun and Tue 7:30am - 8:30pm

Mon, Wed and Thu7:30am - 2:30pm



Dental Services

Registration Fees


For Whom?



30

Dental RestorationThis service provides dental restoration or dental filling. This is a treatment to restore the function, integrity and morphology of a missing tooth structure and its aesthetic.







Dental Services

Registration Fees


For Whom?


31

Dental Trauma ManagementThis service provides the management of endodontic trauma which includes the treatment of the teeth that have been displaced/fractured due to an accident or a sport injury.







Dental Services

Registration Fees


For Whom?



32

Fixed Prosthodontic AppliancesThis service offers crowns, bridges and veneers as fixed prosthesis available in different materials to restore a badly destructed or missing tooth for functionality and aesthetics.







Dental Services

Registration Fees


For Whom?



33

This service offers the placement of removable or fixed prosthodontic appliances accompanied with an implant structure.

Implant Prosthesis



Appointment




Dental Services

Registration Fees


For Whom?



34

Interceptive Orthodontic TreatmentThis service provides the treatment of malocclusion or malpositioned teeth with the use of appliances. It is preferable to start this type of treatment at an early age.







Dental Services

Registration Fees


For Whom?


35

Oral Inflammatory/Infection Management This service provides the management and treatment of microbial dental infections, varying from simple to life threatening infections. The goals of this therapy are to treat the oral infection and prevent further complications.



Appointment




Dental Services

Registration Fees


For Whom?



36

Oral Lesions ManagementThis service provides the management and treatment of oral lesions that can range from mild trauma to malignant, due to immunological, hereditary or systemic disorders.

The management includes medication, supplement, surgery or in certain cases, referral to a specialist physician.



Appointment




Dental Services

Registration Fees


For Whom?



37

Orthognathic Treatment This service provides orthognathic treatment by fixed orthodontic appliances accompanied with surgical intervention to treat a wide range of major dental and skeletal irregularities.



Appointment

Sun -Thu 7:30am - 8:30pm



Dental Services

Registration Fees


For Whom?

UAE NationalsResidents

Visitors


38

Pocket Reduction ProceduresThis service offers to clean the teeth below the gum line which cannot be cleaned at home in order to eliminate pockets, and re-attach the gum to the teeth.







Dental Services

Registration Fees


For Whom?


39

Pre-Prosthetic SurgeryThis service provides surgical procedures that can modify the oral anatomy to facilitate the retention of the prosthesis. It will help the mouth to receive the dental prosthesis.



Appointment

Sun, Tue 7:30am - 8:30pm




Dental Services

Registration Fees


For Whom?



40

Preventive Dental ServicesThis service provides the application of topical fluoride as well as pit and fissure sealant to strengthen the teeth, reduce and prevent any potential decay.







Dental Services

Registration Fees


For Whom?


41

Pulpotomy of Deciduous Tooth (Paediatric Dentistry)

This service provides the removal of the coronal pulp portion of a deciduous tooth in children.







Dental Services

Registration Fees


For Whom?



42

Removable Prosthodontic AppliancesThis service provides removable, complete or partial denture in acrylic or metal for edentulous patients (with complete or partial loss of teeth).







Dental Services

Registration Fees


For Whom?



43

Root Canal TherapyThe service provides the root canal treatment/re-treatment, which include the removal of affected tissue and previous root canal filling. The procedure comprises cleaning and filling of the root canal.







Dental Services

Registration Fees


For Whom?



44

Surgical Periodontal TreatmentThis service provides various surgical periodontal treatments. They vary from pocket reduction, reshaping the gum, soft tissue graft to cover the roots, regenerative procedure for bone loss, crown lengthening as well as pre-prosthetic procedure or plastic surgery to improve the smile.



Appointment

Sun and Tue 7:30am - 8:30pm




Dental Services

Registration Fees


For Whom?

UAE NationalsResidents

Visitors

45

Surgical Root Canal TreatmentThis service provides the set of procedures that can be performed to visualise the root and possibly save the tooth and supporting structures.



Appointment

Sun, Tue, Wed and Thu7:30am - 8:30pm

Mon (first Monday of the month)2:30pm - 8:30pm

Mon (2nd, 3rd, and 4th Monday of the month)7:30am - 2:30pm



Dental Services

Registration Fees


For Whom?



46

Teeth Scaling and PolishingThis service consists of cleaning the teeth from deposits which cannot be removed by simple brushing. Polishing will help to smooth the teeth and remove external stains.







Dental Services

Registration Fees


For Whom?


47

Teeth WhiteningThis service proposes a process that lightens the colour of the teeth and helps to remove external teeth staining, thereby resulting in teeth lighter in shade.



Appointment

Mon2:30pm - 8:30pm



Dental Services

Registration Fees


For Whom?


48

Temporomandibular Joint ManagementThis service provides the treatment of temporomandibular joint dysfunction (TMJD) which includes a wide range of disorders from muscle problems that affect the jaw movement to facial pain and problems within the joint itself.

The health management ranges from conservative treatment, physical therapy, medication, splint and injection.







Dental Services

Registration Fees


For Whom?



49

Tooth ExtractionsThis service proposes the simple/complex surgical procedures to remove a tooth due to damage/decay, impaction, trauma or crowding under local anaesthesia.







Dental Services

Registration Fees


For Whom?


50

Diabetes ServicesThis service offers the treatment and follow-up of patients with diabetes to control the disease and prevent or delay the complications.

Appointment

Mon - Tue - Wed 7:30am - 2:30pm

Delivery TimeNew appointment40 minutes

Follow-up30 minutes



Diabetes Services

Consultation Fees

187.50AEDServices are charged as per the DHA

approved price list

Payment Methods

For Whom?


Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician

51

Physiotherapy Clinic This service assessment and therapeutic intervention promotes the development of movement (motor) skills, available to children up to 6 years old with developmental delays and disabilities and their families.

Test Results Once the child assessment is done, the results will be discussed with the family and individualised care plan is developed.

Sun-Thu7:30am - 2:30pm


Preparation Steps Referral - receive appointment from the Early Intervention Centre Registration

Service Charges

162AEDper session

Payment Methods

Early Intervention Services

For Whom?

UAE NationalsResidentsExpats

Service LimitationsChildren up to 6 years old

52

Family Medicine Services

A comprehensive preventive, curative and rehabilitative care is proposed to customers and families which includes physician consultation and nursing care.

Family Medicine

Consultation Fees

112.50AED

Services are charged as per the DHA approved price list




Payment Methods

For Whom?




53

Health Education Services

Health EducationThese services offer health information to the patients or the family members in order to increase their health awareness.


Mon - Tus - Wed 7:30am-2:30pm


Consultation Fees


approved price list

Payment Methods

For Whom?



54

Home Healthcare The preventive, curative and rehabilitative services are provided to eligible patients at home in order to follow-up their health condition and to receive the necessary care.





Home Healthcare Services

Consultation fees

371.25AEDphysician

112.50AEDnurse

Payment Methods

For Whom?

UAE NationalsGCC Residents

Additional DocumentsIn addition to the required documents (see Customer Journeys), a home request form must be completed

NotesWidows in mourning are entitled to receive these services

55

Immunocompromised Services

ImmunocompromisedServicesThese services provide vaccination for immune compromised patients such as bone marrow treatment, cancer treatment and organ transplant or other immune-disorder.



Appointment

First Wed of every month 7:30am - 2:30pm


Consultation Fees


approved price list

Payment Methods

For Whom?



56

Medical Packages Services

Premarital Counselling Package






This package offers a screening to couples to receive a “pre-marriage medical fitness certificate” in order to proceed with their marriage in the UAE.

Consultation Fees

112.50AEDfor physician visit

270AEDfor lab

112.50AEDfor certificate + consultation/referral letter if needed

Prices will vary depending on the insurance overagePayment Methods

For Whom?


57

Memory Clinic

Memory Service



Providing services to customers who are 50 years and above with memory impairment and/or behavioral changes.

Appointment

Alternate Sun 7:30am - 2:30pm


Consultation Fees


approved price list

Payment Methods

For Whom?



58

Nutrition and Clinical Dietetics Services

Dietitian ClinicThis clinic provides a dietary assessment and advice for patients with specific medical conditions or requiring special dietary regime.

Appointment

Mon, Tue and Wed 7:30am - 2:30pm

Delivery TimeNew apoointment 40 minutes

Follow-up 20 minutes

Consultation Fees

112.50AEDPayment Methods

For Whom?

UAE NationalsResidentsExpats


59

Obstetrics and Gynaecology Services

Comprehensive Healthcare and follow-up are provided for women with gynaecological disorder or disease.

Gynaecology



Appointment

Mon - Tue - Wed7:30 pm - 2:30pm


For Whom?


Consultation Fees


approved price list

Payment Methods


60

Consultation Fees


approved price list

Payment Methods

Ophthalmology Services

Ophthalmology

These services provide curative and preventive care to patients with eye disorders, and examination of the eyes and visual sight.



Appointment

Mon - Wed7:30am - 2:30pm

Alternate Thu 7:30am - 2:30pm


For Whom?



61

Otolaryngology (ENT) Services

This clinic provides patients with comprehensive care for ear, nose and throat (ENT) conditions.

Otolaryngology (ENT) Clinic

Appointment

Alternate SunTue and Thu7:30am - 2:30pm


Test Results • Test results can be viewed through DHA

App. or by visiting the centre • Will be communicated in case of critical

result

For Whom?


Consultation Fees


approved price list

Payment Methods


62

Consultation Fees


approved price list

Payment Methods

Periodic Health Check-up






Periodic Health Check-up

These services provide comprehensive health check-ups for customers from 18 years old and above, also included during family consultation visit.

For Whom?


NotesFor the required documents, please refer to the Out-Patient Customer Journey.

SUPPORTIVE MEDICALSERVICES

66

Laboratory Services

Investigations are performed for the purpose of diagnosis, prevention, treatment of disease based on request from health professionals.

Laboratory

Preparation Steps Depends on the requested tests

Walk-in


Delivery TimeDepends on each case



Service Charges

Will depend on the tests required

Payment Methods

For Whom?


67

Nursing Care and Treatment Room Services

Nursing Care and Treatment RoomThese services offer a patient assessment including monitoring the vital signs, pain assessment, taking a brief medical history, etc.

Also, these services provide nursing care when needed to carry out some procedures such as injections and wound dressing.

In addition, health education is offered to the customers and their families.



Payment Methods

For Whom?


Service Charges

22.50AEDAdditional services are all paid separately

as per the DHA approved price list

Payment Methods

NotesFor the required documents, please refer to the Out-Patient Customer Journey.

68

Pharmacy Services

Pharmacy services offer comprehensive pharmaceutical care by providing required medications and information on the use of appropriate drugs.

Pharmacy

Walk-in



Service Charges

Will depend on the medicine required

Payment Methods

For Whom?


69

Radiology Services

RadiologyThese services use a variety of medical imaging techniques such as X-ray and mammogram.



X-raySun -Thumorning daily 7:30am - 2:00pm

USS Female Sun -Thu7:30am-2:00pmMon2:30pm - 8:30pm

USS MaleSun-Wed2:30-8:30pm

MammogramMon-Thu7:30am - 8:30pm


Service Charges

Will depend on the tests required

Payment Methods

For Whom?


FACILITY FAQ

72

Facility FAQ

What is Primary Healthcare?Primary Healthcare is a patient’s first point of contact with the healthcare system to receive services that promote health, care for common illnesses and manage ongoing health problems.

Primary Healthcare includes all of the basic services that are required to meet your everyday healthcare needs. This might be a check-up with your family physician, a visit to a physiotherapist, or a trip to the pharmacist.

Primary Healthcare centres also provide a range of specialised medical services for all patients such as child health, dermatology, ophthalmology, diabetes, home care.

Do I need to schedule an appointment with a family physician and/or general dentistry?We have a hybrid system, which means you can chose to schedule an appointment or you can go as a walk-in patient, register and wait your turn.

How can I book an appointment with the family physician or general dentist?You can book an appointment using the following channels:• DHA call centre: 800 342• Visiting the Primary Healthcare centre• Using DHA App.

What if I need to see a specialist?If needed your family physician or dental GP (General Practitioner) will refer you to a specialist clinic to schedule an appointment. A referral is needed in order to book an appointment with a specialist.

Can anyone receive services form a Primary Healthcare Centre?Anyone with a valid health card and Emirates ID.

What documents do I need to have to issue a health card?• Valid original passport + copy• Valid original Emirates ID + copy• Family book + copy (UAE Nationals)• Recent photograph of the applicant• Proof of residence (electricity bill and tenancy contract or proof of housing

ownership) + copy

73

Facility FAQ

How can I pay the service fees?You can pay using one of the following three methods of payment:• Cash• Debit/credit card• Smart payment

What are the working hours at Primary Healthcare Centres?Sun - Thu 7:30am - 9:30pm

Sat 8:00am - 1:00pm

Nad Al Hamar Health Centre and Al Barsha Health Centre operate 24/7.

What services are available 24/7?Emergency and family physician. Clinic only (after 9:30pm).

What are the service fees at Primary Healthcare Centres?• Consultation fees for family physician consultation is 112.5AED• For other fees please refer to DHA service catalogue or contact the call centre • Registration fees will vary depending on the insurance cover

How can I submit a complaint or an appreciation?You can submit through multiple channels including:• DHA call centre: 800 342• E-mail: [email protected]

What medical packages do Primary Healthcare Centres provide?Medical Packages Services:• Antenatal Care Package• Premarital Counselling Package• Quit Smoking Package

For details, please refer to the service catalogue

How can I receive pre-marriage medical fitness certificate?Through the premarital screening and counselling service provided in all Primary Healthcare Centres.

74

Facility FAQ

How much are child vaccination fees?Child vaccinations are offered free of charge when providing a valid health card.

How can I receive my test results?• Tests results can be viewed through the DHA App.• Visit the centre

What is travellers’ clinic? How much are the fees?Travellers’ clinic provides pre-travel assessment and counselling on recommended vaccinations depending on the travel destination to ensure a healthy and safe trip and reduce the risk of spreading infectious diseases. The cost is 112.50AED for the consultation only, however the vaccination fees vary.

What is home healthcare?The preventive, curative and rehabilitative services are provided to eligible patients at home in order to follow-up their health condition and to receive the necessary care.

75

INTERCONNECTED SERVICES

78


Services name Name of related service

• Antenatal care clinic • Family medicine• Gynaecology

• Antenatal care package• Family medicine

• Audiology clinic • Family medicine • Otolaryngology (ENT)

• Child health physician’s assessment• Paediatrics services

• Child health vaccination• Paediatrics services

• Comprehensive orthodontic treatment • General practitioner• Dental cleaning orthodontics• Dental lab

• Conservative periodontal treatment • General practitioner • Periodontist • Oral and dental hygienist

• Dental child health• Oral and dental hygienist

• Dental implant removal • Gum treatment unit • Oral surgery unit

• Dental implant services • General practitioner • Oral surgery • Periodontal surgery

• Dental restorations • General practitioner • Child dentistry• Nerve treatment

79



• Dental trauma management • General practitioner • Paediatrics • Neurology • Oral surgery

• Dermatology• Family medicine

• Diabetes services• Family medicine

• Diabetes services• Family medicine

• Fixed prosthodontic appliances • General practitioner• Dental unit• Dental lab

• General paediatrics• Paediatrics services

• Genitourinary medicine• Family medicine

• Gynaecology • Family medicine• Genitourinary medicine • Ante natal care clinic

• Headache• Family medicine

• Health education• Family medicine

• Home healthcare • Family medicine• Geriatric (elderly) clinic

• Immunocompromised services• Family medicine

80


• Implant prosthesis • General dental practitioner• Orthodontics unit • Oral surgery unit • Gum treatment unit • Dental lab

• Interceptive orthodontic treatment • General practitioner • Paediatric dentistry • Orthodontics

• Laboratory • All the services

• Laser treatment • General practitioner • Gum treatment unit

• Lifestyle • Family medicine• Rehabilitation service

• Memory clinic • Family medicine

• Mental health service • Family medicine • Headache clinic

• Nursing care and treatment room • All the services

• Occupational clinic • Family medicine

• Ophthalmology • Family medicine

• Optometry clinic • Ophthalmology• Family medicine

• Oral inflammatory/infection management • General practitioner • Periodontology • Paediatric dentistry unit • Oral surgery• Nerve treatment specialist of oral • Dental health


81


• Oral lesions management • General practitioner • Periodontology • Oral surgery • Oral and dental hygienists

• Orthognathic treatment • Orthodontic unit • Oral surgery unit • Dental lab

• Orthopaedic clinic • Family medicine

• Osteoporosis • Orthopaedic clinic• Geriatric (elderly) clinic

• Otolaryngology (ENT) • Ophthalmology• Family medicine

• Periodic health check-up • Family medicine

• Pharmacy • All the services

• Pocket reduction procedures • General practitioner• Oral and dental hygienist

• Podiatry • Family medicine

• Pre-prosthetic surgery • Oral surgery • Periodontal surgery

• Preventive dental services • General practitioner• Paediatric dentistry unit • Oral health unit

• Pulpotomy of decideous tooth • General practitioner • Child dentistry


82


• Quit smoking package • Family medicine

• Radiology• All the services

• Removable prosthodontic appliances • General practitioner• Dental unit• Dental lab

• Root canal therapy • General practitioner• Nerve therapy unit

• Surgical periodontal treatment • General practitioner• Periodontist• Oral and dental hygienist

• Surgical root canal treatment • General practitioner • Dental nerve treatment unit

• Teeth scaling and polishing • General practitioner• Dental cleaning

• Teeth whitening • General practitioner• Dental cleaning and polishing services

• Temporomandibular joint managements • General practitioner • Oral surgery • Orthodontics • Prosthodontics • Dental lab

• Tooth crowns for children • General practitioner • Child dentistry

• Tooth extractions • General practitioner • Child dentistry • Oral surgery • Gum treatment
