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SUMMER INTERNSHIP PROJECT
ON
EFFECT OF CRM TO OVERALL
EFFICIENCY OF SUZLON
Submitted in partial fulfillment of the requirements
for S.Y MMS
(Insert course abbreviation)
(2013-2014)
SUBMITTED BY
Name: AKASH .R. PATEL
Roll No: MB3357201235
Batch: (2012-2014)
S A V Acharya Institute of Management Studies
Raigad- 400102
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Effect of CRM to Overall
Efficiency Of Suzlon
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S A V Acharya Institute of Management Studies
Shelu
Raigad- 400102
JULY 20-- - DECEMBER 20--/ MAYJUNE 200_
Students Declaration
I hereby declare that this report submitted in partial fulfillment of the requirement of the award
for the S Y MMS to S A V Acharya Institute of Management Studiesis my original work
and not submitted for award of any degree or diploma fellowship or for similar titles or prizes.
I further certify that I have no objection and grant the rights to S A V Acharya Institute of
Management Studies, to publish any chapter/ project if they deem fit in Journals/Magazines
and newspapers etc. without my permission.
Place : Mumbai
Date :
Name : AKASH RAJESH PATEL
Class : S.Y.MMS-SEM-III
Roll No. : (INPUT YOUR CORRECT ROLL NO.)
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Certificate
This is to certify that the dissertation submitted in partial fulfillment for the award of
S.Y MMS of S A V Acharya Institute of Management Studies is a result of the
bonafide research work carried out by Mr. AKASH RAJESH PATEL under my
supervision and guidance, no part of this report has been submitted for award of any
other degree, diploma, fellowship or other similar titles or prizes. The work has also not
been published in any Journals/Magazines.
Date Industry/NGO guide : _______________
Company : _______________
Place: Designation : _______________
Project guide : Prof.__________
Core Faculty
S A V A I M S
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Acknowledgement
I owe great many thanks to great many people who helped and supported me to
do the project. It was very good experience for me to work with Suzlon Energy PVT
LTD.It has been a great challenge but plenty of learning and opportunities to gain huge
knowledge.
I want to thanks Mr Nitin PatelSenior Manager for guiding me and giving
me a prominent opportunity to do the summer project at corporate level in Suzlon
Energy. I would like to thank my internal guide Prof. Sunita Gowdaunder his valuable
guidance I can complete my documentation of project.
I would also thank to my S.A.V Acharya Institute Of Management Studies
and my faculty members without whom this project would have been distant reality. I
also extend thank to my heartfelt thanks to my family and well wishers.
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Table of Contents
CHAPTERS CONTENTS PAGE NO
Chapter1 1.1 Executive Summary 9
Chapter2 2.1 Introduction to project 10
2.2 Introduction to the Industry 12
About Wind Energy 13
Trends in Renewable Energy 14
Wind Energy Program in India 16
Ten Major Wind Power Companies In The
World
18
2.3 Introduction to the Company 22
Organization Structure 24
Alliances & Acquisitions 26
Repower 26
Hansen Transmissions 27
Global Presence 27
Technology 27
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2.4 Objectives 30
2.5 Methodology 31
2.6 Limitations of the Report 35
Chapte3 3.1 Analysis & Findings 36
Insurance of Windmill 38
Marketing Strategy 45
Resource Mobilization Department 56
Chapter4 4.1 Conclusions 60
4.2 Recommendations 62
ANNEXURES A-1Wind Power Installed Capacity in India 17
A-2State-Wise Cumulative Wind Generation
Data in (MU)17
A-3Company Profile 23
A-4Policy For Maharashtra State 48
A-5Installed Capacity In Maharashtra State 49
A-6Policy For Gujrat State 50
A-7Installed Capacity In Gujrat State 51
B-1 Questionnaire 64
Bibliography 66
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Chapter 1
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1.1Executive Summary
Suzlon Energy Limited is the leader in Wind Energy in India from past 14 years. Also
Suzlon Energy is the only company in the Wind Energy sector to provide end-to-end solutions.
End-to-end solution includes providing all the activities from concept to evacuation. One of the
activities included in this is raising of Funds for the Project from Banks and other Financial
Institutions. Hence because of end-to-end solutions customers enjoy the benefit of Wind Energy
without any investment of man or money. For this purpose of raising funds Suzlon has
developed a dedicated department named as Resource Mobilization Department.
Previously banks were hesitant in funding wind power projects because of its low plant load
factor. It used to fund on the basis of profitability of existing activities. But the trend has
changed recently and now funding is done on basis of both existing as well as the new project
profitability. Hence a detail about project financials and expected profits has to be accounted
and given to banks or institutions. This report is called as Detailed Project Report. It includes all
the financial documents of new project activities as well as existing activities. Once the Detailed
Project Report is submitted it is evaluated by banks by putting evaluated by banks through
putting information thus obtained into Project Proposal Format.
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Chapter2
2.1 Introduction to Project
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CRM is the abbreviation for customer relationship management. It entails all aspects
of interaction that a company has with its customer, whether it is sales or service-
related. CRM is often thought of as a business strategy that enables businesses to:
Understand the customer Retain customers through better customer experience Attract new customer Win new clients and contracts Increase profitably Decrease customer management costs
How CRM is Used Today
While the phrase customer relationship managementis most commonly used to
describe a business-customer relationship, CRM systems are used in the same way to
manage business contacts, clients, contract wins and sales leads.
Customer relationship management solutions provide you with the customer business
data to help you provide services or products that your customers want, provide better
customer service, cross-sell and up sell more effectively, close deals, retain currentcustomers and understand who the customer is.
Technology and the Web has changed the way companies approach CRM strategies
because advances in technology have also changed consumer buying behavior and
offers new ways for companies to communicate with customers and collect data about
them. With each new advance in technology -- especially the proliferation of self-
service channels like the Web and Smartphones-- customer relationships is being
managed electronically.
Many aspects of CRM relies heavily on technology; however the strategies and
processes of a good CRM system will collect, manage and link information about the
customer with the goal of letting you market and sell services effect.
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2.2 Introduction to Industry
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ABOUND WIND ENERGY
Overview of Renewable Energy
All of us use fuel for innumerable reasons every single day of our lives. But as we
know, a lot of the sources for todays fuels such as gas, petrol, coal can not be
replenished or renewed.
Fossil fuels are nonrenewable, that is, they draw on finite resources that will eventually
dwindle, becoming too expensive or too environmentally damaging to retrieve. In
contrast, renewable energy resourcessuch as wind energyare constantly
replenished and sustainable.
Types of Renewable Energy:
Solar energy - can be used directly for heating and lighting Wind energy - captured in turbines to generate electricity Water energyhydropower Other types include biomass, tidal, hydrogen, geothermal, ocean energy etc
Wind Power Growth Drivers
Amongst all renewable energy sources, Wind Energy is most viable due to its
technological advances making it economically feasible and ideal for large scale power
production.
The staggering growth of the global wind energy markets are being driven by a number
of factors, including the wider context of energy supply and demand, the rising profile
of environmental issues, especially climate change, and the impressive improvements of
the technology itself.
Environmental Concerns
Science is clear that if we are to avoid the worst ravages of climate change, global
emissions need to start declining before 2020.The power sector is not the only culpritwhen it comes to climate change, but it is the largest source of emissions, accounting
for about 40% of CO2 and 25% of overall emissions. Wind energy is the only power
generation technology that will be able to make a substantial difference in CO2
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emissions in the crucial timeframe up to 2020. It is quick to install, and on track to
saving 10 billion tons of CO2 by 2020.
Security of Supply
Global demand for energy is increasing at a breathtaking pace, which will require
significant investment in new power generation capacity and grid infrastructure. Just as
energy demand continues to soar, supplies of fossil fuels are dwindling and prices are at
their most volatile position. Wind energy, however, is a massive indigenous power
source that is available virtually everywhere in the world. There are no fuel costs, no
geo-political risk and no supply import dependency.
Economic considerations
Wind energy makes sound economic sense. In contrast to other generation sources, theprice for the fuel needed over the total lifetime of a wind turbine is well known: it is
zero. This takes away a substantial part of the investors risk. At many sites, wind
power is already competitive with new-built conventional technologies and in some
cases it is much cheaper. When taking into account the price of carbon, wind power is
even more attractive. Job creation and regional economic development are also key
factors in economic considerations surrounding wind power.
TRENDS IN RENEWABLE ENERGY
The renewable energy demand is bound to boom when cost efficiency attains parity
with other competing energy sources. The following trends are a few examples by
which the renewable market is being aided to attain critical mass and compete against
fossil fuels:
Other than market forces, the renewable industry often needs government sponsorshipto help generate enough momentum in the market. Many countries and states have
implemented incentives like government tax subsidies, partial co-payment schemes
and various rebates over purchase of renewable to encourage consumers to shift to
renewable energy sources.
Governments have been granting funds for research in renewable technology to makeproduction cheaper and generation more efficient.
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Development of loan programs that stimulate renewable-favoring market forces withattractive return rates, buffer initial deployment costs and to entice consumers to
consider and purchase renewable technology. A famous example is the solar loan
program sponsored by UNEP helping 100,000 people finance solar power systems inIndia.
Success in India's solar program has led to similar projects in other parts of thedeveloping world such as Tunisia, Morocco, Indonesia and Mexico.
Oil and world petroleum crises and inflation are helping promote renewable. Most importantly, renewable is gaining credence among private investors as having the
potential to grow into the next big industry. Many companies and venture capitalists are
investing in photovoltaic development and manufacturing. This trend is particularly
visible in Silicon valley, California, Europe, Japan.Forecast: Wind Energy
Wind energy is the leading source of renewable electricity. It is fast becoming an
international business sector, spreading beyond its original markets in a few European
countries, India and the United States. The major manufacturers and project developers
now operate across all five continents.
Whilst the underlying motivation, is wind power being one of the leading carbon-free
generation technologies, there are also other economic bonuses. Even without its clean
credentials, wind power unaffected by fuel price rises presents an important
opportunity to diversify from potentially volatile sources.
The Global Wind Power Industry
Employs around 200,000 people Has an annual turnover of more than US$ 23 Billion Has been growing at an annual rate of more than 28% for the last 10 years Meet the electricity needs of more than 25 million households Is concentrated in Europe, which accounts for 65% of total capacity and most of the
major turbine
Over 100,000 wind turbines installed in 70 countries Over 74,000 MW of installed capacity
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WIND ENERGY PROGRAM IN INDIA
The Wind power program in India was initiated towards the end of the Sixth Plan, in
1983-84. A market-oriented strategy was adopted from inception, which has led to the
successful commercial development of the technology. The broad based National
program includes wind resource assessment activities; research and development
support; implementation of demonstration projects to create awareness and opening up
of new sites; involvement of utilities and industry; development of infrastructure
capability and capacity for manufacture, installation, operation and maintenance of
wind electric generators; and policy support. The program aims at catalyzing
commercialization of wind power generation in the country. The Wind Resources
Assessment Program is being implemented through the State Nodal Agencies, Field
Research Unit of Indian Institute of Tropical Meteorology (IITM-FRU) and Center for
Wind Energy Technology (C-WET).Wind in India are influenced by the strong south-
west summer monsoon, which starts in May-June, when cool, humid air moves towards
the land and the weaker north-east winter monsoon, which starts in October, when cool,
dry sir moves towards the ocean. During the period march to August, the winds are
uniformly strong over the whole Indian Peninsula, except the eastern peninsular coast.
Wind speeds during the period November to march are relatively weak, though higher
winds are available during a part of the period on the TamilNadu coastline. A notable
feature of the Indian program has been the interest among private investors/developers
in setting up of commercial wind power projects. The gross potential is 48,561 MW
(source C-wet) and a total of about 11,807.00 MW of commercial projects have been
established until March 31, 2010.
The break-up of projects implemented in prominent wind potential states (as on March
31, 2009) is as given below
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State-wise Wind Power Installed Capacity In India
State Gross Potential(MW) Total Capacity (MW) till31.03.09
Andhra Pradesh 8968 122.5
Gujarat 10,645 1566.5
Karnataka 11,531 1327.4
Kerala 1171 27.0
Madhya Pradesh 1019 212.8
Maharashtra 4584 1938.9
Orissa 255 -
Rajasthan 4858 738.4
West Bengal 1.1
Tamil Nadu 5530 4304.5
Others 3.2
Total (All India) 48,561 10242.3
A-1: Wind Power Installed Capacity in India
Wind power potential has been assessed assuming 1% of land availability for wind
farms requiring at 12 ha/MW in sites having wind power density in excess of 200
W/sq.m. at 50 m hub-height
S. No. Name of the State Upto 2005 2005-06 2006-07 2007-08 2008-09 Cumulative
1 Andhra Pradesh 0.721 0.079 0.111 0.101 0.324 1.336
2 Gujarat 1.332 0.286 0.455 0.851 1.489 4.4133 Karnataka 1.409 0.935 1.397 1.840 0.080 5.661
4 Kerala 0.000 0.000 0.000 0.000 0.000 0.047
5 Madhya Pradesh 0.300 0.030 0.070 0.069 0.000 0.469
6 Maharashtra 2.650 0.790 1.714 1.804 0.562 7.520
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7 Rajasthan 0.494 0.427 0.532 0.682 0.688 2.823
8 Tamil Nadu 11.970 3.444 5.268 6.066 5.662 32.410
Total 18.876 5.991 9.547 11.413 8.805 54.679
A-2: State-Wise Cumulative Wind Generation Data in (BU)
TEN MAJORWIND POWER COMPANIES IN THE WORLD
Sorted by megawatts installed worldwide
This article provides you with a detailed list and overview of the 10 largestwind power
companies in the world. The top ten listing is sorted by the companies total amount of
megawatts installed throughout the year 2007. MyWindPowerSystem.com is currently
awaiting updated figures for the fiscal year 2008 and will post and update this article the
moment the data has been received and verified.
Here are the top 10 majorwind power companies in the world:
1.Vestas (Denmark) 4,500 MW
2.GE Energy (United States) 3,300 MW
3.Gamesa (Spain) 3,050 MW
4.Enercon (Germany) 2,700 MW
5.Suzlon (India) 2,000 MW
6.Siemens (Denmark / Germany) 1,400 MW
7.Acciona (Spain) 870 MW
8.Goldwind (China - PRC) 830 MW
9.Nordex (Germany) 670 MW
10.Sinovel (China - PRC) 670 MW
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Vestas, or Vestas Wind Systems, is the leading and the largest wind turbinemanufacturer in the world. Vestas has a total market share of 28%. The company
operates plants in Denmark, Germany, India, Italy, Britain, Spain, Sweden, Norway,
Australia, China, and Windsor, Colorado and employs more than 20,000 people
globally.
The General Electric Company, or GE is a multinational American technology and
services conglomerate incorporated in the State of New York. In terms of market
capitalization as of September 2008, The General Electric Company is the worlds tenth
largest company.
Gamesa Corporacin Tecnolgica is a manufacturing company mainly concerned with
the fabrication ofwind turbines and the construction of wind farms. Its headquarters are
in Vitoria-Gasteiz, Spain. It develops, manages and sells wind farms, for which it also
supplies the turbines. It is the market leader in Spain and is the second largest company
in the sector worldwide with a market share of 15.5 % in 2008.
Enercon GmbH is based in Aurich, Northern Germany and is the fourth-largest wind
turbine manufacturer in the world and has been the market leader in Germany for
several years. One of Enercons key innovations is the gearless wind turbine in
combination with an annular generator.
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Suzlon Energy is a wind power company from India. In terms of market share, the
company is the largest wind turbine manufacturer in Asia (and the fifth largest
worldwide. In terms of net worth, it is the worlds most valuable wind power company.
With headquarters in Pune, it has several manufacturing sites in India including
Pondicherry, Daman, Bhuj and Gandhidham as well as in mainland China, Germany
and Belgium.
Siemens AG is Europes largest engineering conglomerate. Siemens international
headquarters are located in Berlin and Munich, Germany. The company is a
conglomerate of three main business sectors: Industry, Energy and Healthcare with a
total of 15 Divisions.
Worldwide, Siemens and its subsidiaries employ approximately 480,000 people in
nearly 190 countries and reported global revenue of $110.82 billion as of 2008.
Acciona SA is a Spanish conglomerate group dedicated to civil engineering,
construction and infrastructures. The company was founded in 1997 through the merger
of Entrecanales y Tavora and Cubiertas y MZOV. The companys headquarters is in
Alcobendas, Community of Madrid, Spain. The companys U.S. operations are
headquartered in Chicago.
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Xinjiang Goldwind Science & Technology Company is a Chinese wind turbine
manufacturer based in Urumqi, Xinjiang. The company is the largest turbine
manufacturer in China and one of the ten largest in the world. Goldwin acquired a 70%
stake in Vensys Energy AG for 41.24 millionon February 1, 2008.
Nordex was founded in 1985 in Give, Denmark and in 2000 they moved their
headquarters to Germany and became Nordex A.G. and launched their IPO in 2001.
Today, their primary production facilities are in Rostock, Germany and also have
manufacturing joint ventures in China. The company has a total global work force of
over 1500 people. In 2006, Nordex was ranked in 7th place for worldwide wind turbine
sales, holding a 3.2% global share of the global wind turbine market.
Sinovel Wind Co., Ltd is a high-tech company engaged in developing, engineering,
manufacturing and marketing of the wind turbine generator system. Sinovel Wind is the
first company which introduced the technology of 1.5MW wind turbine generator
system into China.
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2.3 Introduction to company
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Conceived in 1995 with just 20 people, Suzlon is now a leading wind power companywith:
Over 14,000 people in 21 countries Operations across the Americas, Asia, Australia and Europe Fully integrated supply chain with manufacturing facilities in three continents Sophisticated R&D capabilities in Belgium, Denmark, Germany, India and The
Netherlands
Market leader in Asia, Suzlon Market Share (Combined with REpower) rose to 9.8%thereby making Suzlon 3rd* largest wind turbine manufacturing company in the world
Founded 1995
Headquarters Pune, India
Presence 21 countries: Australia, Belgium, Brazil, Canada, China, Denmark,Germany, Greece, India, Italy, New Zealand, Nicaragua, Portugal,
Romania, Spain, Sri Lanka, The Netherlands, Turkey, Ukraine, UK,
USA
Manufacturing India: Maharashtra, Pondicherry, Gujarat, Daman,Padubidri
China:Tianjin
North America: Pipestone, Minnesota
R&D Belgium, Denmark, Germany, India, The Netherlands
Market Share 9.8% of the world wind energy market, 3rd largest wind power supplier*
Employees 14000+ [23 nationalities]
Listing BSE and NSE (India), part of S&P CNX Nifty Index
A-3: Company Profile
Vision
To be a technology leader in the wind industry To be among the top three wind energy companies in the world To be the most respected brand To be the best team and place to work at To be the fastest growing and most profitable business
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Philosophy
To be a company that serves society with sustainable wind-power on a commercialscale with a focus on continuously increasing efficiency and reliability of our wind
turbines. To always be committed to a life-long relationship with customers and work towards
total customer satisfaction.
To lay importance on bettering our quality, safety and environmental standards. To build partnerships with all stakeholders; employees, customers, vendors, service
providers, local communities and governments.
To conduct business only with the highest standards of ethics. To contribute to the reduction of use of fossil fuels by reducing our carbon footprint in
all our operations.Strategy
Suzlon as a group aims to provide a strong renewable energy platform thereby promising to
power a greener tomorrow, today. Together with its subsidiary re power, Suzlon has grown to
be the 3rd largest wind turbine supplier in the world ensuring it builds a strong and futuristic
path for the wind energy sector. From initiating a wind power project, till completion and even
beyond, Suzlon ensures that nothing stands in the way of it serving its purpose.
This is with the support of its key differentiators, it is the very philosophy of questioning
ourselves at every step that has helped us sustain our vision.
ORGANISATION STRUCTURE
Suzlon is a leading wind power products and services company with a global footprint. The
primary principle shaping the organizations structure across global operations is to infuse
momentum and flexibility in decision-making and execution, with empowered managers.
Board of Directors
The Board of Directors, as repositories of corporate powers, act as a guardian to the Company,
as also the protectors of shareholders interests. The Board of the Company represents the finest
blend of knowledge and experience.
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Functional Structure
Corporate Services :
Based in Pune, India, the Corporate Office seeks to maintain and enhance Suzlons pre-eminent
position in the wind energy industry in accordance with our Corporate Values of integrity,accountability, equity, transparency and environmental responsibility. To ensure that all group
companies conduct their business profitably for stakeholders while adhering to the Brand and
the cultural core of the company, our Corporate Services head quartered in Pune:
Sets strategic direction and allocates capital Manages issues of control and governance Outlines best practices to be followed across functions in all offices Monitors performance of various regions and units
Provides vital shared services - Finance, Legal, Corporate Communications, S&P,Infrastructure, Human Resources, Information Technology
Manufacturing
Suzlon has 13 manufacturing facilities, spread across 3 countries: China, India and USA. These
units make a wide range of rotor blades, nacelles, nacelle covers, control panels and hubs,
tubular towers and generators, covering all key components of wind turbines.
Group Company Hansen Transmissions International N.V. makes Gearboxes for captive
consumption as well as third-party sales. Additionally, the Company is establishing Forgingfacilities of 70,000 MT and Foundry facilities of 120,000 MT. These are scheduled to
commence production in Q3 FY09
Business Units
Globally, the Suzlon Business is divided into 5 regions:
Australia China Europe, Middle East & Africa (EMEA) & Central & South America (CASA) India North America
Each of these is headed by a CEO, and handles all business aspects for that region, including
Sales, Marketing, Wind farm Development, CRM, O&M. All report into the Corporate
Headquarters.
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Research & Development
Technology is the key enabler to allow a company to compete successfully in the long run and
be the market leader. Suzlons sophisticated R&D capabilities in the wind energy space have
led to the development of a comprehensive product portfolio, ranging from 600 kW to 2.1 MWwind turbines.
The 500-strong Technology Group, led from its R&D Headquarters in Hamburg, derives its
technological success from a close collaboration between the development teams in Germany,
Netherlands, Denmark and India.
Composite wind turbine technology in Germany and Denmark Aerodynamic development in the Netherlands, Denmark and India Engineering in India
Gearbox technology in Belgium
ALLIANCES & ACQUISITIONS
Suzlons business has grown dramatically with strategic alliances and acquisitions. Potential
acquisition targets and alliance partners are evaluated on a case-by-case basis, with the objective
of developing business, and expanding capabilities and geographical reach.
Suzlon pursues only those alliances and acquisitions :
that complement its key strengths are synergistic with its operations have manageable integration risks
REPOWER
Suzlon acquired a stake in REpower in May 2007. REpower is a recognized technology leader
with a strong presence in Europe. It controls approximately 10% of the German market share. It
has a capacity of 1,250 MW with a planned expansion of an additional 450 MW. REpower
manufactures medium to high capacity WTG (1.5 to 5 MW) and has an employee strength of
1,150
Acquisition Rationale
Complementary geographical presence Complementary product portfolio Complementary supply chain strategies REpowers off-shore leadership
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HANSEN TRANSMISSIONS
In May 2006, Suzlon completed the acquisition of Hansen Transmissions International NV,
Belgium, the worlds second largest gearbox manufacturer for wind turbine generators.
Acquisition Rationale:
Wind Energy is a high growth industry restricted only by its supply chain
Hansen Transmissions is a technology leader in making gearboxes for wind turbines Hansen brings a market advantage, being a supplier to leading wind turbine
manufacturers
Attractive valuations The right fit in terms of management styles and vision
GLOBAL PRESENCE
Suzlon has seen consistent and undisputed growth and is now the world's third largest wind
power group. India, home to the group's corporate offices, employs more than 14,000 people.
Our global team, spread across five continents, focuses on adoption of the worlds best practices
to fuel continuous growth and propel expansion in high potential markets. At Suzlon, we
combine global experience with local expertise to maximize technology for the economic value
and benefit of our clients.
Suzlon heads its international sales, marketing and service out of each operation-active country
with an emphasis on local expertise to drive high growth in each market. Suzlon subsidiaries in
Australia, China, Europe and USA benefit from extensive global competencies in specific wind
engineering disciplines that the group harnesses.
TECHNOLOGY
Suzlons multi-dimensional approach to value engineering and cost reduction provides better
margins and a competitive advantage to its customers.
To create market-defining products
To enable entry into new markets with new applications To implement robust back-end processes To leverage our workforce competency
Product Technology
The Wind Electricity Generators (WEGs) are broadly divided into three parts:
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Tower - supports the Nacelle and Rotor Nacelle - contains the key components of the wind turbine Rotor - converts kinetic energy into electrical energy
Figure 3.1: Wind Electricity Generator
Blade Technology
The Suzlon Blade Technology Group:
Delivers blade and production definitions, knowledge and support to make customersthe preferred supplier for the end-users
Focuses on technology leadership to deliver high performance and cost efficient bladesfor wind turbines
Asynchronous Generator
Suzlon uses asynchronous generators (induction machines) in all models of wind turbines.
Induction machines :
Are most compact Operate as induction motors or generators Draw electrical power Deliver mechanical power
Brake System
Aerodynamic Braking is:
Used to stop the Wind Turbine Generator Locked with hydraulic brakes, ensuring personnel safety
The Brake Pad has the following properties:
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Utilization for dynamic braking in dry environment Stable friction coefficient High-wear resistance Low-wear melting material
Grid Management
Suzlon generators are grid-friendly in their operations, with the generation voltage at 690V.
They can also be stepped up to the local grid voltage. The inrush currents remain at safe limits
and the wind turbines are provided with protection schemes.
The generators feature:
Vacuum / air circuit breakers
Lightening arrestors Earth fault protections Under / over voltage protections Under / over frequency protections Over load protections
Tower Technology
There are two types of Suzlon towers: Free standing lattice towers Circular tower
The towers:
Are constructed of structural/ alloy steel and surface Are protected to withstand extreme operating conditions according to EN
standards
House the WTG at heights decided for power generation Remain sustainable under extreme wind load conditions Provide stability for the WTG at operating loads Provide ease during turbine maintenance and operation Feature standard internals/ accessories and a safe access system Are optimized to provide the best cost/ kWh and modular design
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2.4 OBJECTIVE OF CRM
Objective of the project is to study overall working of Customer Relationship Management in suzlon energy ltd. Focuses on relation maintain with customer and improve the confidence level of customer
Study the insurance claim settlement of windmill. Have a glance on various services provided
by suzlon like assist the customer in funding to purchase the windmill.
Maintaining Customer relation with suzlon after post commissioning of wind mill.
The ability of the CRM solution to contribute to this has to be considered. If the objective isincreasing overall profit or simply contributing to customer retention than this should be
achieved by the CRM choice.
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2.5 METHODOLOGY
SUZLON BEFORE CUSTOMER RELATIONSHIP MANAGEMENT
To implement the windmill various departments work in suzlon like Marketing, Resource
Mobilization department, financial department, research department. If customer wants to
purchase the windmill, he need to concern with every internal department of suzlon for example
purchasing the land to stand the windmill Non agriculture certificate required for that customer
need to talk with Resource Mobilization department. Various land related issue and assist the
customer in funding is handle by Resource Mobilization department.
Contact with every department will be tedious job for customer. In this case Customer
Relationship Department comes in picture.
Suzlon
Marketing
De artment
Resource
Mobilization
Financial
Department
Research
De artment
Customer
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SUZLON AFTER IMPLEMENTING CUSTOMER
RELATIONSHIP MANAGEMENT
Customer Relationship Management in suzlon is the integration of marketing, Service and
support strategy, process, people and technology to maximize customer Acquisition, value,
relationship, retention and loyalty.
Role of CRM is to care for the customers on a continued basis, to achieve excellence in
customer Engagement, leading to complete Customer satisfaction.
The CRM is a single point contact for the customer after commissioning of windmill.
CRM is also the single point contact for the company after commissioning of windmill
Suzlon
Marketing
De artment
Resource
Mobilization
Financial
Department
Research
De artment
Customer
Customer
Relationship
Management
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CRM ROLES & RESPONSIBILITIES
Relationship Management Service Facilitation Generation Guarantee & Blade Claim Settlement Statutory and Regulatory Support CDM Facilitation Other Activities
1. Relationship Managementi. Daily interaction with customer
ii. Regular Customer Visits (Once a Month / Quarter)
iii. Resolution of Customer Issues within stipulated timeframe
iv. E B Billing facilitation
- Invoice and credit reports available on customer portal
- Payment through RTGS in Maharashtra
v. Arrangements of Customer Meets
vi. Customer Site and Factory visit
vii. Driving repeat business
2. Service Facilitationi. Payment collection towards O & M charges
ii. O & M Agreement execution
iii. Tracking of
Preventive Maintenance Schedule
Preventive Maintenance Execution Report
iv. Keeping track of major breakdown & repetitive errors
v. Keeping track of restoration activities
vi. Technical issues resolution with the help of O&M
3. Generation Guarantee & Blade Claim Settlement
i. Proactive claim initiation
ii. Finalization of Claim Amount to create win-win situation
iii. Payment Process
iv. Collection of no due certificate from customer
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4. Statutory and Regulatory Support
Support / Facilitation for
i. Gujarat substation O&M charges
ii. LandNA / Grampanchyat Taxesiii. PWDProduction report and Electrical Inspector Payments
iv. Evacuation Charges Refund
v. PPA with MSEDCL/BEST/Traders for Group II Projects
5. CDM Facilitation
i. Stake Holders Meeting
ii. Processing of all internal documentation
iii. Arrangement of calibration report
iv. Support to CDM validators6. Other Activities
i. Customer Profiling and Segmentation
ii. Customer Satisfaction Survey
iii. Complaint Management
iv. Insurance
- Documentation
- Facilitatio
- Payment Collection
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2.6 LIMATATION OF CRM
1) Implementing CRM in Holistic way is no sinecure2) Making the large CRM investments profitable is difficult3) Achieving sustainable competitive advantage is more difficult
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Chapter3
Analysis & Findings
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Insurance of Windmill
Insurance, in law and economics, is a form of risk management primarily used to hedge
against the risk of a contingent, uncertain loss. Insurance is defined as the equitable
transfer of the risk of a loss, from one entity to another, in exchange for payment.
An insurer is a company selling the insurance; an insured or policyholder is the person
or entity buying the insurance policy. The insurancerate is a factor used to determine
the amount to be charged for a certain amount of insurance coverage, called the
premium. Risk management, the practice of appraising and controlling risk, has evolved
as a discrete field of study and practice.
The transaction involves the insured assuming a guaranteed and known relatively small
loss in the form of payment to the insurer in exchange for the insurer's promise to
compensate (indemnify) the insured in the case of a large, possibly devastating loss.
The insured receives a contract called the insurance policy which details the conditions
and circumstances under which the insured will be compensated.
KAM is responsible to track WTG / Project for cover under appropriate and adequate
insurance Policy towards Fire, Earth Quake and other natural Allied Perils along with
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necessary burglary and any other parameters as advised by Suzlon from time to time.
The Scope of KAM commences from date of Taking over of project from Marketing.
FLOW CHART OF CLAIM SETTLEMENT OF WINDMILL
Flow Chart of Claim Settlement Of Windmill
Customer
Insured the wind mill
Incident Occurs
Insurance company
survey the location and
study the incident
Insurance company
sanction the claim
Customer gives the
authority letter to Suzlon
Company
Suzlon Energy follow up the
insurance company
As per the agreement Suzlon
claim the money
Suzlon repair the wind mill
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Procedure of Claim Settlement of Windmill
Receipt of Insurance policy
KAM receives a copy of first insurance policy along with other documents during
Taking Over of project from Marketing
In case the Customer has not taken insurance policy or Marketing does not possess copy of
same at the time of handling over, Marketing will include in it in Punch List and provide a copy
as and when receive by the customer.
After receipt of insurance policy, KAM to verify details and maintain the same as per Report
In the event a Customer is not willing to share copy of Insurance Policy, Marketing will at least
provide basic details of the policy without the Premium to KAM.
Renewal of Insurance Policy
KAM to monitor validity of insurance policy and to send reminder notice to customer one
month prior to expiry of insurance period. KAM will capture this detail in the above mention
report it self. KAM may send mail to client reminding for renewal.
on receipt of renewals every year, KAM to update the data in his report for Financial Year.
Insurance related Claim
In case of any occurrence of incident that requires the client to raise a claim on their insurance
provider, the KAM receives information within 8 hrs of such events, and notifies same to client
within 24 hrs of occurrence of the event happening at site and logs the same on the Customer
Complaints Software. This will ensure communication to Marketing and Site.
Special care should be taken for cases of Force Majeure. Adequate and full proof
communication to customer should to be ensured and weighed / guided by the CRM Head.
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KAM will coordinate with Site and Finance & Accounts (O&M) to provide the cost of repair1 /
replacement and pro forma invoice to the client.
KAM will ensure that client releases the amount received from insurance provider to balance
amount if required towards the repair cost On receipt of entire amount from customer KAM
cost On receipt of entire amount from customer KAM communicates to site for commencement
of repair work
Repair work to commence only after receipt of full payment from client for the cost involved,
any deviation from this will require approval from CRM Head and SBU Head.
KAM will be single point contact person between the Company and the Customer for
providing all necessary documents for the purpose of Insurance claim
KAM to maintain records of all such claims appropriately and report the same to CRM Head
KAM along with CRM Head to monitor progress of insurance claims on monthly basis
KAM is accountable for any claim not receiving proper attention / documents from thecompany and may arrange for joint meeting of the internal Insurance Advisor with the
Customers Insurance Advisor for completing the formalities.
KAM to also ensure transfer to Insurance Amount as received by the Client to the Company. A
letter to this effect may be taken from the Customer in favor of Suzlon, for passing on the
insurance amount as may be received from the Insurance Company.
Insurance Policy Type
Five type of Insurance policy is taken for wind power machine
Burglary insurance policy: This policy is claim when machine is stolen or part of wind power
machine is stolen. This incident occur commonly
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Machinery break down policy: This policy is claim when any fault occurs in the wind power
machine. This incident occurs rarely.
The Machine Breakdown Policy in general covers unforeseen and sudden physical damages byany cause (subject to excepted risks) to the insured components of Wind Electric Generators :
While it is at work at rest While being dismantled for cleaning or overhauling During cleaning or overhauling operations. When being shifted within the premises During subsequent erection
Some insurance companies provide MBD policy including loss of estimated generation (during
the break period). This is known as consequential loss compensation policy. Typically a fixed
amount is determined based on monthly generation and is insured. Assuming the maximum
period a WEG may be the out of the operation due to break down say for 2 month so peak
generation of 2 months * EB rate is the fixed amount to be insured.
Public Liability: Injury to the public because of wind power machine like fall down of
machine.
Standard fire: Burning of machine. Machine contains the Oil so there may be chances of
burning or spot. This incident occurs commonly.
After erection and commissioning of Wind Electric Generators, the owner of wind farm usually
takes Standard Fire and Special perils policy, which generally covers the following risk:
Fire Lightning Explosion / implosion Aircraft damage Riot strike, Malicious & Terrorism Strom, Cyclone, Typhoon, Tempest, Hurricane, Tornado, Flood & Inundation Impact
Damage
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Subsidence & landslide include Rockslide Bursting and/ or overflowing of water tanks, apparatus and pipes Missile testing operations Leakage from automatic sprinkler installations Bush fire
Figure : Damage Of Windmill
The follo
wing items are generally insured :
Tower Nacelle Blades Electrical Panels Foundation Power and control cables Communication Cable Transformer etc.
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If the owner desires to have the cover for damages due to earthquake (fire & shock) the
insurance companies charge a nominal additional premium.
3.4.5 Terrorism: This policy is claim when terrorist attack on wind power machine. This
incident occurs rarely
3.5 Insurance Company
Insurance policy taken from following companies
The New India Assurance Co. LTD.
Future Generali India Insurance Company LTD
National Insurance Company Limited
AUTHORITY LETTER
A legal document in which a person gives another the power to act for him or her. The authority
may be general or it may be restricted to activities such as the handling of security transactions.
In Suzlon Authority letter is required for follow up with the Insurance Company on behalf of
customer. If any incident is occurs with wind mill maintenance is done by the suzlon company
but insurance claim money is taken by the suzlon company. This is done as per the agreement
with client.
TAX DEDUCTED AT SOURCE
Assessee pays tax in the assessment year on income earned in previous year. Due to this rule the
tax collection is delayed till the completion of the previous year. Even sometimes people
conceal their income and the tax is not paid at all. In order to overcome these problems,
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government started to deduct some amount of tax from the amount which is receivable by the
assessee. The amount of tax so deducted is called as "Tax Deducted At Source" or TDS in India.
Advance Tax
In some cases, the assessee is required to make a payment of advance tax. Such taxes paid inadvance are called prepaid taxes. Tax deduction is mainly done to reduce ones taxable income.
In a way tax deductions can reduce the taxable income and thus provide tax relief.
Tax deducted in this manner needs to be deposited in the Government treasury and assigned to
the Central Government, within a stipulated time period. Indian Government is adhering to the
policy of TDS to broaden its tax bracket in the country. Income gained through several sources
falls under the tax deduction at source or TDS scheme. Some of such income that is subjected to
Tax Deduction at Source is as follows:
Salary. Interest. Rental fee. Interest on Securities. Insurance commission. Dividends from shares and UTI/Mutual Funds. Commission and brokerage. Prize money won from lotteries, horse races, etc. Payments to non-resident sportsmen or sports associations. Commission on sale of lottery tickets. Fees for professional and technical services and the like. Compensation for compulsory acquisition. Income from units of an offshore fund. Income from foreign currency bonds or shares of Indian Companies (unless specified as
tax-free)
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Marketing Strategy
THE ECONOMIC BENEFITS
Lower effective investment due to admissibility of 80% depreciation resulting intoimmediate tax shelter.
To develop the windmill project 30% money is come from tax saving and 70% is comefrom loan.
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Figure : Tax planning with wind power
High Return on Investment as reflected in the Pre Tax IRR for the project. Low Pre Tax Pay Back Period as compared to the economic life of the project. Wheeling to SEB is easy, so no marketing problems. Profitable investment in hi-growth energy sector Capital safety & steady cash flow predictable over 20 years & more Multiple revenue streams & faster payback Effective tax planning with accelerated depreciation Lower cost of power generation due to zero input cost coupled with low operational
cost.
Benefit of assured & cost effective operations & maintenance.
CARBON TRADING
Opportunity to earn additional revenue through carbon trading Reduction in carbon footprint to acquire a green / carbon neutral image for the company
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ENERGY WHEELING FOR CAPTIVE USE
Mandatory to have HT meter For captive use, wind power project should be set-up in the same state of that of
manufacturing unit of company
Power generated from wind project is offset (unit-to-unit adjustment) proportionate topower consumed
Results in up to 30% savings in power cost over long term Fiscal incentives (eg. Accelerated Depreciation & IT Benefits under Sec 80 IA)
SALE OF POWER TO UTILITY UNDER LONG TERM PPA
Any business or even individual can set-up a wind power project in any of windy statesin India
Power generated from the project is sold to local utility (EB) under long term PPA withpre-determined buy-back tariff
Power generated from the project is sold to third party or captive use In the state of Tamil Nadu, Rajastan PPA is executed before commissioning the
windmill
In the state of Gujarat, Maharashtra PPA is executed after commissioning the windmill
THE END TO END SOLUTIONS
Single source solutions from land & infrastructure to supply of WTG, projectcommissioning & life cycle operation & maintenance Active assistance for Liaison
activities, regulatory approvals, loan processing
Customer time & manpower resources are not blocked
CLEAN DEVELOPMENT MECHANISM
The Clean Development Mechanism (CDM) is an unique instrument established underthe Kyoto Protocol which is based on understanding and co-operation among the
nations to achieve sustainable development also aiming at protecting the world eco-
system. Since the onset of industrial revolution in the eighteenth century, the
atmosphere is being constantly loaded with several Green House Gases (GHGs). The
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emissions have gone up considerable during the last decade resulting in progressive
global warming.
The CDM enables developed countries / companies to invest in developing countries
towards GHG reduction commitment and earn Certified Emission Reduction (CER).
CERs can be credited by developed countries towards their emission targets.
POLICY FOR MAHARASHTRA STATE
Description Details
Power Purchase rate of SEBRs.3.50 with an increase of 15 Paise/p.a./unit
up to 13 years from COD
Duration of PPA by SEB 13 years
Third Party sale of Power Allowed
Wheeling & Transmission
ChargesApproximately 25%
Banking of Power Generated Allowed
Approval of Regulatory
CommissionYes
A-4: Policy For Maharashtra State
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Figure : Pie Chart Of Installed Capacity In Maharashtra State
Sr. No Site Installed Capacity
1 Dhule 676.85 MW
2 Gudhe Panchgani 54.9 MW
3 Motha 2 MW
4 Sangli 269.1 MW
5 Satara 203.35 MW
6 Sinnar 39 MW
7 Supa 59.5 MW
Total 1304.7 MW
A-5:Installed Capacity In Maharashtra State
Maharashtra
Sangli
21%
Satara
16%
Sinnar
3%
Supa
5%
Motha
0%
Gudhe
Panchgani
4%
Dhule
51%
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Figure: Windmill Location in Gujarat
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2) Third Part :Customer directly sells the energy to thirty party consumer. But their may be chance of loss
money due to fraught, special attention should be given to handle the consumers. In this
option customer will get more profit because Rate of per unit is 7 Rs or 8 Rs.
3) Electricity Board :Customer sells the energy to government. This option is secure option. But profit is less as
compare to the Third Party Option.
In Self Consumption and Third Party Option Suzlon will not come in picture.
While giving the electricity to government like MSEB is Maharashtra State Electricity Board
Suzlon give service to customer.Suzlon Company collects the reading of units generated every month and generate the
invoice by using the software. The invoice is send to the customer. As per the invoice customer
collect the money from government.
For above service suzlon will need to track unit rate of every state. According to that invoice is
generated
Benefits of this service
1)
Secure MoneyTheir may not any chance of loss of money due to fraught
2) On Time MoneyGovernments always have enough money to pay
In the year 2003 electrical board is spited in to three companies under the Electricity
Act promulgated by government of India.
The companies are
1) Generation Company
2) Transmission Company
3) Distribution Company
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The thing that produces the electricity is called generator like coal, nuclear, Hydro power.
All the generators are come under the generation company.
Figure: Structure of Electricity Board
Generator can sell the energy to Distribution Companies, Third Party, or captive use. Once the
electricity generated it will enter in grid
Grid
When energy is generated it is steps up to 110 KV / 132 KV /220 KV / 400 KV for
transmission then Transmission company transmits to nearest sale station.
Distribution Company steps down the voltage to 11 KV / 22 KV / 33 KV/ 440 KV. Itdistributes to various uses of their distribution area. While transmitting energy losses will
occurs.Every generator uses the grid to reach final consumer. So it has to follow path like
Transmission Company, Distribution Company for self use or third party sale. the trading
margin in the intra-State trading of electricity, if consi
Electricity Board
Generation Transmission Distribution
Conventional
Energy
Non
Conventional
Ener
Renewable
Energy
Coal, Natural Gas,
Naphta
Nuclear energy,
Hydro energy
Wind, Biomass,
Municipal west
Self / Captive use
Sale To Third
Party
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Resource Mobilization Department
Resource Mobilization department assist the customer in funding. To develop the
windmill project 30% money comes from customer and 70% comes from loan of bank.
The loan generally repayable within a period of seven years with moratorium of one
year. During the moratorium period customer pay only interest on loan amount.
ACTIVITIES IN RESOURCE MOBILIZATION
1) Enquiry: On receiving reference from Marketing Dept in respect of a client aboutpossibility of arrangement of loan from banks / institutions opinion is provided on
the basis of financial data such as B/S etc provided or on the basis of personal
discussion had with the client along with the Marketing Team member.
2) Marketing Dept carries out customer enquiry stage to finalization and acceptance ofPO.
3) Bank Proposal :Once PO is finalized, the PO copy is taken for processing the loan request ofcustomer
The PO is classified as follows on the basis of input given by marketing dept.
a) Self-funding b) Loan assistance c) Loan arrangement (about 90%)
In the case a
No further action is taken unless specific request comes from the client or the marketing team
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In the case of b
The details / inputs required by the customer for preparing the presentation data is provided
.The necessary assistance support is provided as and when required by them including
meetings with their banker..
In the case of c
A Check list indicating the details required by RMD for preparing Detailed Project
Report is sent to customer and subsequent follow up is made by phone and or meeting the
personnel at different levels. On receiving the information a Detailed Project Report
incorporating amongst others Financials of existing activities, Wind Mill activity and Combined
activities for the loan period normally for 8 years is prepared.
The project profile containing customer request /application in the prescribed format, Detailed
Project Report with full financial information is made and presented to the identified bank in
consultation with the customer.
4) A) Follow up
After reasonable time the follow up is made with the bank about the progress on the proposal
and any additional information required is furnished and meeting with customer is also arrangedwhenever required.
Banks / Financial Institutions generally enquire further information about the project during the
process of loan application such as:
1) Location details
2) Land details such as survey no. area, nature of land, land registration
3) Copies of Nodal Agency clearances such as Infrastructure clearance, Commissioning
Clearance, Details of connectivity to grid etc
4) Status of material supply at site
5) present status of completed work/ erection
6) Execution of PPA
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7) Receipt for the payments by the customer
8) Original of invoices and delivery challans for supply made at site
9) Copy insurance polices for transit and erection (particularly in milestone/progressive
payments)10) Probable date of commissioning
11) Modalities for of creation of charge on assets.
The details required by them are furnished coordinating with various internal customers.
B. Presentation is organized to Committees of the Banks, Training Colleges of the Banks on
various aspects of the Wind Power Projects.
5) SanctionAs soon as sanction is made and arrangement letter is issued the customer is persuaded to
submit the acceptance to the bank immediately and steps are initiated to complete the
documentation by the customer.
a) Land documentThe title report of land is obtained from bank-approved lawyer on the basis of original
Land documents from site office. Constant follow up and liasioning is made for obtaining thesame from site office.
The documents called for title report preparation by lawyers are:
Original sale deed Lease Deed, as the case may be, executed by customer and Suzlon Group
companies, Original index II, Mutation entries for 30 years upto date, 7/12 extract showing
the name of the client, 30 years search report in sub-registrar office, Zone certificate, Noc if
any, l P/A if any N.A certificate, and any other related and revelent documents
Land documents required are the same in respect of all lands in different states, however, they
may be known by different names in the local languages.
b) Invoices and receipts
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Original invoices for supply of material and receipt for various payments made so for are
submitted to the bank.
c) PPA
copy of PPA and copy of commissioning certificate are submitted
d) Collateral security
collatereral security if any stipulated is complied by customer
e) Other related documents are executed by customer
6) Site visitPre sanction and post sanction visit to site is arranged as per their requirement
7) Disbursement of the loanThe disbursement are obtained on closure of compliance of sanction terms by customers and a
Accounts dept is intimated about the payments
Stamped receipt for payments organized from Accounts Dept and sent to the Banks
8). On the basis of monthly targets given by the Management , Collection Details and MIS is
provided periodically.
9).Weekly MIS on C2C issues is prepared and provided to the Top Management Team presided
by Shri R. A. Parmar and discussed over CONCALLS and issues closed.
10). Weekly MIS on Order Fulfillment and Milestone payment is prepared and discussed with
Supply Chain management Team over CONCALL presided by Shri Dinesh Karna.
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Chapter 4
Conclusion
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CONCLUSION
Customer satisfaction is directly proportionate to the success of company. All new
initiatives taken by Customer Relation Management, Operation and Maintenance and Electricalbilling related and other initiative which directly give benefit to customer.
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RECOMMENDATION
1) Customer can put query online2)
Confidential customer survey will be carried out on an annual basis
3) Customer can view windmill machine directly4) Exact generation of energy can be cross checked5) Quick action or response by KAM on customer query6) Keep monthly meeting with customer7) Give weekly report of machine to customer
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Questionnaire
Please furnish the following information at the earliest in DUPLICATE to enable us to prepare
the proposal papers and submit to the Bank.
Name of the company (whether SSI?)
Sr.No Requirement Status
1 Application
2 Certified copy of Memorandum &
Art.. of Association / partnership
deed
2(a) Share holding pattern
(b) Brief History of the co.
3 Audited Balance Sheet for the last
3 years
4. Provisional B.Sheet as of latest
quarter ended
5 CMA data for the period of Term
Loan (for existing activity)
6 Brief Note on existing
manufacturing facilities with
details of infrastructure facilities
available, manpower available etc.
7 Brief Note on manufacturing
process (existing activity)
8 Brief background of promoters
/Directors (name, age,
qualifications, experience etc)
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9 Professionals supporting the
company with details of name,
designation, age, qualification,
experience et.10 Existing bankers and facilities
availed, with latest outstanding
position with copy of latest
sanction communication/s
11 Please obtain NOC from existing
bankers for availing the Term Loan
for Wind Energy Project and for
creating charge in favour of thenew bank
(If loan is to be arranged from a
new bank)
12 Name of the associate concerns,
activity, bankers, facilities availed
13 Copies of Income Tax Returns filed
by the company and the promoter
directors14 Copy of latest available Income
Tax Assessment Order
15 Status of payment of statutory dues
such as Sales Tax, Income etc as
per format duly certified by C.A.
16 Names of Directors / persons
extending Personal Guarantee.
17 Net worth statement / personal
balance sheet of the guarantors
certified by C.A.
A-8 : Questioner
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Bibliography
http://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-
world/
http://www.suzlon.com/index.aspx
http://www.mercindia.org.in/
http://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-world/http://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-world/http://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-world/http://www.suzlon.com/index.aspxhttp://www.suzlon.com/index.aspxhttp://www.mercindia.org.in/http://www.mercindia.org.in/http://www.mercindia.org.in/http://www.suzlon.com/index.aspxhttp://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-world/http://www.mywindpowersystem.com/2009/04/the-10-major-wind-power-companies-in-the-world/8/13/2019 Akash Internship Project
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