Airport World, Issue 2, 2013

In the spotlight: Airport Cities

Airports: Helsinki & Toluca

Special report: ASQ Winners

Plus: Airport design, retail & IT innovation

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Airport Cities: Business magnets

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OPINION

Although the term ‘airport city’ is relatively new, I have personally considered airports to be mini-cities in their own right ever since I began

working at one 30 years ago.This could be due to the fact that in my first

weeks as a trainee journalist at Heathrow I attended a meeting with 4,000 cabin crew; got introduced to the airport’s chaplain (the Rev Harry Burlton); got drunk at the Control Tower Bar; met Kim Basinger and visited the morgue; well, at least the dedicated place set aside to store bodies in the event of a disaster!

Later liaisons with Heathrow’s emergency services (I once went out on a training exercise with a team of fire fighters that involved racing around the old Perry Oaks Sludge Works in a dinghy just in case an aircraft crashed landed into it) and countless visits to airline offices, hotels, pubs, sports grounds and, of course, the dedicated press room, only served to reinforce my conviction that Heathrow is indeed a city.

Crikey, it even had its own bylaws, newspaper, Skyport (at which I spent four happy years) and its own annual beauty pageants – Mr and Miss Heathrow Airport!

For these reasons, I had no trouble accepting the airport city concept when it was first mooted or the idea of the ‘aerotropolis’ – new urban areas developed around airports. Airports are, after all, huge economic generators for cities, regions and, sometimes, entire nations, so it makes perfect sense to me that businesses/commerce would gravitate towards them.

The word ‘aerotropolis’ was actually coined by Dr John Kasarda, director of the Center for Air Commerce at the University of Carolina’s Kenan Institute of Private Enterprise, so it is only fitting that he writes the introduction to the themed ‘airport cities’ section of this issue.

The section also includes features about Malaysia’s airport city plans and global investment strategy; retail development; the creation of a ‘space coast’ in Florida; and ambitious projects at Belo Horizonte and Warsaw Chopin.

The other big ACI event in April is the Asia-Pacific Regional Conference & Exhibition in Phuket, Thailand, where delegates will discuss the challenges and opportunities facing the region’s gateways and the key role airports play in driving economic development.

I am certainly looking forward to it and leaving Europe’s wintery weather behind for a few days!

In light of the event, this issue also contains ACI’s latest medium-term forecast for the Asia-Pacific region, a special report on Asia-Pacific’s LCCs, and a Project Watch feature on Hong Kong International Airport.

And if that’s not enough, we also report on ACI’s 2012 Airport Service Quality (ASQ) Awards – dominated again by Asia-Pacific airports – and learn more about the innovative use of light and sound in airport terminals; Heathrow’s social media strategy; and the latest global IT trends.

Next up after Ekurhuleni and Phuket is the small matter of the ACI Europe/World Annual Conference & Exhibition in Istanbul. Doesn’t time fly when you’re having fun?

Airport World editor, Joe Bates, looks forward to the upcoming Airport Cities World Conference in Ekurhuleni and the ACI Asia-Pacific Regional Conference & Exhibition in Phuket.

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CONTENTS

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3 Opinion

8 News

11 Money talksJoe Bates looks back at some of the highlights of the recent ACI Airport Economics and Finance Conference in Singapore.

12 ACI news

15 View from the topACI World director general, Angela Gittens, looks forward to the joint ACI Europe/World Annual Congress & Exhibition in Istanbul.

16 Mexican waveToluca International Airport has experienced its share of highs and lows in recent years, but resurgent passenger traffic and expansion plans point to a new sense of optimism, reports Oliver Clark.

20 Quality hunterSteven Thompson discovers that communicating with customers is key for Helsinki Airport as it aims to enhance its facilities and increase its appeal.

24 Airport cities: The evolutionAirport cities guru, Dr John Kasarda, reports on the growing worldwide phenomenon, the rise of the aerotropolis and their increasing economic importance.

28 Investing in airportsTan Sri Bashir Ahmad Abdul Majid, managing director of Malaysia Airports, talks to Joe Bates about Kuala Lumpur’s airport city plans and his company’s 16 years as a global airport investor.

32 Space odysseyAlex Hannaford finds out more about Melbourne International Airport’s aerospace ambitions as Florida’s self-proclaimed ‘Space Coast’ bids to reinvent itself after the end of NASA’s space shuttle programme.

36 Outlet retail Creating Outlet Shopping Centres is potentially one of the most commercially successful ways of leveraging the airport location, writes Chris LeTourneur.

40 In pole positionLidia Maczynska reports on Warsaw Chopin’s ambitious plans to develop Poland’s first airport city.

AIRPORT WORLD/APRIL-MAY 2013

Issue 2Volume 18

On the cover

tbc

In this issue

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Director GeneralAngela Gittens

Chair Yiannis Paraschis (Athens, Greece)

Vice Chair Fredrick J Piccolo (Sarasota, USA)

Immediate Past ChairMax Moore-Wilton (Sydney, Australia)

TreasurerLouis E Miller (Atlanta, USA)

ACI WORLD GOVERNING BOARD

DIRECTORS

Africa (3)Dalil Guendouz (Casablanca, Morocco)Pascal Komla (Lomé, Togo) Robinson Misitala (Livingstone, Zambia)

Asia-Pacific (8)Tan Sri Bashir Ahmad (Kuala Lumpur, Malaysia)VP Agrawal (Delhi, India) Ghanem Al-Hajri (Sharjah, UAE)HH Prince Turki Faisal Al Saud (Jeddah, Saudi Arabia)Dennis Chant (Gold Coast, Australia)Zhiyi Dong (Beijing, China)CW Lee (Incheon, South Korea)Kosaburo Morinaka (Tokyo, Japan)

Europe (7)Declan Collier (Dublin, Ireland)Michael Kerkloh (Munich, Germany)Yiannis Paraschis (Athens, Greece)Tonci Peovic (Zagreb, Croatia)Ad Rutten (Amsterdam, Holland)Stefan Schulte (Frankfurt, Germany) José-Manuel Vargas (Madrid, Spain)

Latin America & Caribbean (3)Philippe Baril (Quito, Ecuador)Fernando Bosque (Guadalajara, Mexico) Héctor Navarrete Muñoz (Merida, Mexico)

North America (7)Thella Bowens (San Diego, USA)David Edwards (Greenville, USA)Frank Miller (San Antonio, USA)Reg K Milley (Edmonton, Canada)Fredrick J Piccolo (Sarasota, USA) Mark Reis (Seattle, USA)Maureen Riley (Salt Lake City, USA)

Regional Advisers to the World Governing Board (7)Larry Cox (Memphis, USA) Stephen Gichuki (Nairobi, Kenya)Seow Hiang Lee (Singapore) Bongani Maseko (Johannesburg, South Africa)Barry Rempel (Winnipeg, Canada)Earl Richards (Jamaica) Miguel Southwell (Miami, USA)

Observer World Business Partner Board ChairpersonRandy Pope (Burns & McDonnell)

Correct as of April 5, 2013

CONTENTS

7AIRPORT WORLD/APRIL-MAY 2013

42 A tale of two airportsDr John Kasarda reports on the impressive recovery of Belo Horizonte’s Tancredo Neves Airport, and how it went from a traffic nadir to a thriving international gateway.

46 Light and sound showTina Milton discovers more about the increasingly sophisticated ambience- enhancing techniques being adopted by airports and the potential commercial and operational benefits.

50 Top of the classAsia-Pacific airports win the top five global awards in ACI’s annual customer satisfaction survey, writes Joe Bates.

53 Concessions newsAirport World reviews some of the latest retail and F&B projects and developments across the globe.

54 Smart thinkingAirport World reviews SITA’s Flying Into The Future report on IT innovation in the air transport industry.

56 Being socialMarc Ellams, head of passenger communications at Heathrow, talks to Steven Thompson about the gateway’s approach to social media.

60 Where next for Asia’s low-cost airlines? Low-cost carriers have only scratched the surface of their potential within Asia, argues Gordon Bevan of ASM.

64 Thinking 3DNigel Rees discusses the merits of utilising Building Information Management (BIM) and 3D crowd simulation software to design new terminals and ensure airports make maximum use of existing facilities.

67 Project watchHong Kong International Airport.

69 Environment news

70 ACI’s World Business Partners

73 ACI traffic trends

74 The last wordJoe Bates gets up close and personal with sports psychologist and leadership expert, Dr Gregory Dale.

Winds of changeNorth America will lose two key aviation figures this June – ACI-North America president, Gregory Principato (pictured above) and Las Vegas-McCarran’s airport director, Randall Walker.

Principato, who succeeded David Plavin in the ACI-NA hotseat in July 2005, said that he believed the time was right to “seek new challenges and opportunities”.

He added: “I am incredibly proud of the ACI-NA team and what we have accomplished in redefining ACI-NA and its position as the ‘voice of airports’ on legislative and regulatory issues in the United States and Canada, but after eight years, I reached the conclusion that the time is right to seek new challenges and opportunities.”

Walker, who retires after 16 years in the Las Vegas hotseat, said: “Our vision is to ‘Be a Global Leader,’ and we have certainly accomplished this in several areas. I know the team will continue to work toward that vision for all areas of the operation going forward.”

He will be succeeded by long serving deputy, Rosemary Vassiliadis, who will become the first female to head the Clark County Department of Aviation.

8

NEWS


News in briefDublin Airport Authority has been recognised for its innovative use of social media by picking up the Communications Award at the 2013 Irish Logistics and Transport Awards. The judges were impressed by Dublin Airport’s significant position on Twitter, the high engagement levels that the airport generates on its Facebook page, and the airport’s use of new social media channels such as Pinterest, SoundCloud and Instagram.

Vienna Airport chiefs believe the Austrian gateway is “on the right course” after recovering

from a poor 2011 to report large profit increases for 2012. Revenue rose by 4.4% to €607.4 million; EBITDA by 17.1% to €221.4 million, EBIT increased 60.8% to €108.0 million. Günther Ofner, CFO of operator Flughafen Wien AG, said: “Our company is on the right course. In 2012 we significantly increased productivity and also generated profitable growth.

Abu Dhabi Airports Company (ADAC) has received a trio of ISO certificates for the provision of quality services at the Emirate’s gateways.

Its Airports Operations Division, which provides services at Abu Dhabi, Al Ain and Al Bateen Executive airports, has received the ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 (Occupational Health and Safety Management System) certifications for its activities. ADAC claims that the third-party certification is international recognition of its standards and work to embrace a culture of quality and excellence.

Pittsburgh to drill for oilAllegheny County Airport Authority has approved a $500 million deal with Consol Energy for the rights to drill for natural gas and oil on the Pittsburgh International Airport site.

Under the deal, Consol is expected to drill at least 50 wells across 9,000 acres of land that could generate more than $1 billion in economic benefit for the region over the next 20 years.

The airport authority claims that it will use the windfall to make Pittsburgh more competitive by reducing airline costs and enhancing its infrastructure.

“It isn’t often that the County is able to announce a billion dollar investment,” quipped Allegheny County executive, Rich Fitzgerald.

Officials think the first wells will be drilled in late 2014 or early 2015, after lengthy reviews from both the state Department of Environmental Protection and the Federal Aviation Administration.

Stansted to sparkle!The new owners of London Stansted claim that they plan to put the ‘sparkle’ back into the airport.

New managing director, Andrew Harrison, appointed in March following Manchester Airports Group’s (MAG) €1.75 billion purchase of the London gateway from Heathrow Airport Holdings, said MAG’s challenge was to allow Stansted to fulfill its “great potential”.

Harrison told Airport World: “It has great raw material, a Lord Foster-designed terminal, the best terminal facilities in the UK, and it is the fastest and most efficient terminal in the UK.

“The main thing we’ll be looking to do is add a bit of sparkle to the experience. It has great design but the experience is a bit transactional. What comes across is that everyone who works here is really proud to work in this airport, so now we have an opportunity to unleash that enthusiasm.”

Big plans for Philippine gatewaysThe Philippine government has extended the bidding deadlines for Mactan-Cebu International Airport’s new terminal to April 5 after claiming to be “overwhelmed” by more than 1,000 queries for it and two other private public partnership projects.

The deadline for investors submitting pre-qualification documents in Mactan-Cebu’s $240 million terminal project had initially been set at March 22 as the government looked to push through the deal this year.

“Ensuring that the government receives the most advantageous deals with long-term stability is our priority,” the Department of Transportation and Communications (DOTC) said in a statement.

In addition to a new 3.5mppa capacity international terminal at Mactan-Cebu, the government wants the successful bidder to invest a further $185 million on expanding the domestic terminal to 41,000sqm.

Vinci Airports is widely tipped to be one of the potential bidders for Mactan-Cebu in the PPP project, which is being facilitated by the government-owned Public-Private Partnership Center.

Executive director of the Public-Private Partnership Center, Cosette Canilao, told Airport World: “We need to update existing terminals and build news ones and new airports to meet future demand, and believe that PPP projects are the best way to develop them.”


NEWS

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Canberra Airport is confident that its newly opened western concourse will boost its capacity by 10mppa and attract international flights to Australia’s capital city gateway. The facility, which is linked to the terminal’s southern concourse by a three-storey glass atrium, adds five airbridges and 12 check-in desks.

Former Air Berlin head, Hartmut Mehdorn, is the new chief of Berlin-Brandenburg Airport. Transport Minister, Peter Ramsauer, said Mehdorn’s appointment was “an important step” in putting the much-delayed airport on the path to success.

The new airport will replace the city’s two existing airports, Tegel and Schönefeld.

Heathrow Airport has warned the UK’s Airports Commission that airports such as Dubai and Istanbul are already making major investments that will exploit the UK’s hub capacity constraints. In its submission to the Airports Commission, the airport states: “The current political and planning landscape means that it will likely be 2024 before significant additional hub capacity could be operational in the UK, with Heathrow being the location where this can be delivered the quickest. By then the UK’s hub will

have been capacity constrained for two decades and a significant proportion of the unserved hub demand will have been lost, either for good, or for the very long-term until it can be recaptured.”

With the clock running down to the 2015 end of the current concession, Chile has issued a prequalification call to international investors interested in participating in operating and developing Santiago’s Arturo Merino Benitez International Airport. The successful consortium will be expected to construct a new international terminal and upgrade the domestic terminal in return for a 15-year concession.

For daily news updates, visit www.airport-world.com

All change at AbertisAbertis Airports, which earlier this year saw the Bolivian government nationalise its 90% owned airport concessions company SABSA, has sold Cardiff Airport to the Welsh government for €61.2 million.

The sale follows protracted negotiations with airport operator TBI – an Abertis subsidiary – and is viewed by some as the first move in the disposal of its airport assets.

Abertis is believed to want to sell its entire airport division to one buyer, but with interests in the UK (Belfast, Luton), Europe (Stockholm Skavsta) and the US (Orlando Sanford), a single transaction seems unlikely.

Meanwhile, Abertis insists that it will back the Bolivian government’s decision to privatise SABSA – and effectively the operation of La Paz, Santa Cruz and Cochabamba airports – as long as it is duly compensated.

“The company is prepared to negotiate appropriate compensation, but rejects the accusations that it has failed to fulfill investment commitments in Bolivia, where SABSA has invested $12.6 million in CAPEX at all three airports since 2005,” said a statement.

Battle on for Galeão Concerns that the winning bidders paid way over the top for their concessions in the first wave of airport privatisations in Brazil does not appear to have put off the Schiphol Group or Aéroports de Paris, which are set to form a consortium to bid for Rio de Janeiro–Galeão International Airport.

Their potential partners in the bid for the 30-year concession up for grabs are Brazilian companies Carioca Engenharia and Gp Investimentos. Brazilian airport operator, Infraero, would maintain a 49% stake.

New ADP chairman, Augustin de Romanet has publicly expressed an interest in acquiring a shareholding in Galeão, while Schiphol Group president and CEO, Jos Nijhuis, recently revealed his company’s interest during a Dutch TV interview.

Brazil wants to sell 51% stakes in Galeão and Belo Horizonte’s Confins Airport to operators who can upgrade them in time for the 2014 football World Cup football tournament and the 2016 Olympic Games.

However, the $3.1 billion asking price and high figures received for São Paul–Guarulhos ($9.4 billion) Campinas–Viracopos ($2.2 billion) and Brasilia ($2.6 billon) on top of the huge investments required was expected to deter bidders.

LaGuardia interest hots upA TAV Airports/Aéroports de Paris (ADP) joint venture is thought to be among five bidders to have issued preliminary submissions for the $3.6 billion project to replace the central terminal building at New York–LaGuardia.

TAV Airports has made no secret of its interest in bidding to build and operate the new terminal, although LaGuardia operator, the Port of New York and New Jersey (PANYNJ) remains tight lipped about interested parties.

“The Port Authority is reviewing five qualification submissions from companies for the LaGuardia Airport Central Terminal Building project, but has not yet finalised the process. We will make further information available at the appropriate time,” spokesman, Ron Marsico, told Airport World.

When ADP acquired a 38% stake in TAV Airports early last year, TAV’s chief strategy officer, Waleed Youssef, declared: “Our new strategic partner can add geographic depth to our operation as, up until now, our focus has primarily been on emerging markets in the Middle East, North Africa and former CIS states.”

On track in PhoenixThe PHX Sky Train at Phoenix Sky Harbor International Airport is set to open to the public on April 8. The electrically-powered Automated People Mover will transport passengers between the METRO Light rail, East Economy Parking and Terminal 4, which serves 80% of Sky Harbor’s passengers. Aviation director, Danny Murphy, said: “We are especially proud that the environmentally-friendly project has achieved a Leadership in Energy and Environmental Design (LEED) Gold certification from the US Green Building Council.” The system will be extended to serve all of Sky Harbor’s terminals by early 2015.

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AIRPORT WORLD/APRIL-MAY 2013 11

EVENTS NEWS: ECONOMICS

After four years in London it was Asia’s turn to shine with Singapore hosting ACI’s annual Economic & Finance Conference.

However, if the surroundings were a little different – the Gala Dinner was held on a Chinese style river boat cruising around the calm waters of Singapore – the key issues of discussion about privatisation, government regulation, investment opportunities and good financial practice were very familiar.

The event also featured two firsts: a Pre-Conference Seminar, and one speaker presenting two opposing presentations! The latter task being performed by The World Bank’s lead air transport specialist, Dr Charles Schlumberger, who during his keynote address about the state of the global economy, literally put on different jackets for the different viewpoints from characters he called ‘Dr Good’ and ‘Dr Bad’.

For the record, 74% of the 92 people to vote in a poll at the end of his presentations about whether the plane was ‘half full or half empty’, unanimously opted for the more positive scenario.

During her welcome address, ACI World director general, Angela Gittens, commented: “According to the World Bank’s January 2013 global economic prospects, although the major risks to the global economy are similar to those of a year ago, the likelihood that they will materialise has diminished, as has the magnitude of estimated impacts, should these events occur.”

She listed the risks as the loss of access to capital markets by vulnerable euro area countries; lack of agreement on US fiscal policy and the debt ceiling, and the potential for commodity price shocks.

Gittens pointed out that Asia-Pacific continues to record strong growth, although the Middle East (+12%) led the way in 2012, followed by Asia (7%), Africa (+7%) and Latin America & Caribbean (6%) compared to just 2% growth in Europe and North America.

“We forecast that, by 2030, the world’s largest aviation markets will be China, the USA, India and Brazil, in that order,” said Gittens, who noted that “access to air transport continues to be absolutely fundamental for social and economic development”.

ACI Asia-Pacific’s regional director, Patti Chau, was equally upbeat and talked about dynamic growth across the region, although ACI Europe’s director general, Olivier Jankovec, was more subdued

in his presentation, revealing that “the new Europe” of Russia and Turkey continues to outperform “the old Europe”.

On the subjects of different economic regulation and the US’s reluctance to embrace airport privatisation, the FAA’s deputy associate administrator, Catherine (Kate) Lang insisted that “the best business model is the one that works as long as it’s not illegal, anti-competitive or discriminatory”.

Arguably, one of the liveliest sessions of the event occurred during the Pre-Conference Seminar when a host of speakers gave their views on the lessons learned from airport privatisations to date and the way forward for the industry.

They included ANA administrator, Luís Ribeiro, who remarked that the €3 billion sale of the Portuguese airport operator to Vinci Airports happened “remarkably quickly”, while Cosette Canilao, executive director of the Public-Private Partnership Center talked about the Philippine government’s new strategy for PPP projects.

She told Airport World: “We are aware that mistakes were made before with the T3 concession at Ninoy Aquino [Milan], which without doubt, damaged the reputation of the Philippines for international investors. However, we have learned from the experience, which is why we have set up the Public-Private Partnership Center to assist in the preparation of projects. This includes negotiating the terms of the concessions with the government and overseeing the bidding process.

“We now have a clear strategy. We know what the government wants and the obligations it expects from the private sector. We are also developing clear exit strategies so that the mistakes of the past cannot be repeated.”

Also on the podium were TAV’s chief strategy officer, Waleed Youssef, who talked about his company’s ventures in Saudi Arabia and Islamic financing, and ACI Europe’s economics manager, Donagh Cagney, who stated that “size is a key factor in determining whether an airport can be profitable”.

Cagney, who revealed that 48% of Europe’s airports lose money, said: “History tells us that, as a general rule, airports handling passengers below certain passenger thresholds are not viable. Current events also suggest that larger airport projects may not be suitable for the private sector alone.”

Clearly, when it comes to airport economics and finance, one size definitely does not fit all.

Joe Bates looks back at some of the highlights of the recent ACI Airport Economics and Finance Conference in Singapore.

Money talks

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From March 18-22, ACI World Governing Board’s vice president, Rick Piccolo, and other senior airport executives converged at the headquarters of the International Civil Aviation (ICAO) in Montréal for the once-a-decade Air Transport Conference.

The five-day conference, which is only the sixth such event since ICAO was formed in 1944, sought to address and resolve economic policy issues in favour of a future that includes an economically viable and sustainable air transport sector.

Attended by over 1,000 delegates from more than 200 states and international organisations, over 100 working papers were presented, including seven from Airports Council International.

The papers presented at the conference sought the development of ICAO policy on aviation economics, liberalisation, fair competition, taxation and charges, and consumer protection.

Speaking on the Freedom to do Business Panel at the pre-Conference Symposium on Sunday March 17, Piccolo stated that the regulatory environment was very different at the time of the last Air Transport Conference in 2003.

Today, regulators needed to allow market forces to work for airports in the same fashion that was made possible for airlines. ACI supported the principles of effective market access, transparency, non-discrimination and fair competition.

He said that the market could be harsh, and airports took risks investing in new infrastructure since there was no guarantee that airlines would utilise this infrastructure in the long-term.

On the Symposium Panel discussing Consumer Protection, Tan Sri Bashir Ahmad Abdul Majid – ACI World Governing Board member, managing director of Malaysia Airports Holding Berhad and chair of ACI-Asia Pacific – observed that passenger expectations were increasingly

demanding and that handling their many needs was challenging, but for the most part service provided to those passengers by airports and airlines was very high.

Problems generally arose when things went wrong, and it was important for industry to work together to develop common procedures, and here ICAO could provide a suitable forum.

He warned that if industry did not act there was a risk that government regulations would be introduced which could be out of step with industry’s capabilities.

Speaking on the symposium’s panel on taxation, Robert Deillon, CEO of Geneva Airport and ACI Europe Board member, noted the need for light touch regulation as the increased competitiveness of airports meant that concepts such as ‘single till’ were outdated, and that competition and contestability meant that detailed regulation could impede infrastructure development and improvements to customer service.

ACI director general, Angela Gittens, said that ACI was consolidating its international representation role as the voice of the world’s airports. Indeed, the level of engagement that ACI was able to muster is testament to the increased stature and importance of airports in shaping the international aviation policy agenda.

In addition to the speakers at the Pre-Conference Symposium, airports were represented by the chair of ACI-North America, David Edwards, executive director of Greenville-Spartanburg International Airport and its president, Greg Principato, and the director of the Asia-Pacific Region, Patti Chau.

During the conference, ACI presented working papers on Market Liberalisation, Slots and Night Curfews, Passenger Protection, Airport Competition and Economics of Airports, and jointly presented papers with CANSO and IATA on taxation and modernising air traffic management.

ACI WORLD NEWS


ACI World reflects on the recent ICAO organised Air Transport Conference in Montréal.

World in motion

Woman of the YearACI director general, Angela Gittens, has been named as Woman of the Year by Air Transport News (ATN).

Gittens, who has spearheaded the organisation since 2008, received the honour at ATN’s annual awards ceremony, held in Montréal on the eve of ICAO’s Sixth Worldwide Air Transport Conference.

ATN states that the awards celebrate the companies and key players who make outstanding contributions to the air transport industry, and whose vision and determination positively impact the industry, and the countless individuals and communities touched by the economic and social spin-offs of aviation.

Gittens enthused: “I am thrilled to receive this inaugural Woman of the Year award from Air Transport News. I share this award with all the other women in aviation who represent this dynamic industry and who work day-in and day-out to ensure its safety and sustainability.

“It is particularly gratifying to share the stage with my colleague, Raymond Benjamin, who has been named Leader of the Year in the ATN Awards, and I assure you that ACI will continue to work alongside ICAO and our other aviation stakeholders to attain the benefits that commercial aviation brings to the world’s communities.”

ACI WORLD NEWS

ACI officesACI World

Angela Gittens, Director GeneralPO Box 302800 Rue du Square VictoriaMontréal, Quebec H4Z 1G8CanadaTel : +1 514 373 1200Fax : +1 514 373 [email protected] www.aci.aero

ACI Fund for Developing Nations’ AirportsAngela Gittens, Managing Directorc/o Geneva,SwitzerlandTel: + 1 514 373 1200Fax: +1 514 373 [email protected]

ACI Asia-PacificPatti Chau, Regional DirectorHong Kong SAR, ChinaTel: +852 2180 9449Fax: +852 2180 [email protected]

ACI AfricaAli Tounsi, Regional SecretaryCasablanca, MoroccoTel: +212 619 775 [email protected]

ACI EuropeOlivier Jankovec, Director GeneralBrussels, BelgiumTel: +32 (2) 552 0978Fax: +32 (2) 502 [email protected]

ACI Latin America & CaribbeanJavier Martinez Botacio, Director GeneralQuito, EcuadorTel: +593 2294 4900Fax: +593 2294 4974 [email protected]

ACI North AmericaGreg Principato, PresidentWashington DC, USATel: +1 202 293 8500Fax: +1 202 331 [email protected]

ACI represents 573 members operating 1,751 airports in 174 countries and territories, which in 2011 handled 5.4 billion passengers, 93.1 million tonnes of cargo and 77 million aircraft movements. ACI is the international association of the world’s airports. It is a non-profit organisation, the prime purpose of which is to advance the interests of airports and promote professional excellence in airport management and operations.

ACI events

September 22-25

ACI North America Annual Conference & ExhibitionSan Jose, USA

2013 2013

June 10-12

ACI World Annual General Assembly

ACI Europe Congress & ExhibitionIstanbul, Turkey

2013

April 22-25

ACI Asia-Pacific Regional Assembly, Conference & ExhibitionPhuket, Thailand

2013

April 24-26 Airport Cities World Conference & Exhibition Ekurhuleni, South Africa

May 13

Aviation & Environment WorkshopMontréal, Canada

2013


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Under the direction of Dr Yiannis Paraschis, chair of ACI-World, and Declan Collier, chair of ACI-Europe, members will gather in Istanbul on June 10-12 for the 2013 ACI Europe/World Annual Congress and Exhibition.

ACI World is delighted to partner with ACI Europe to bring the world’s airport leaders to Istanbul, and I am equally pleased that TAV Airports Holding will be our host.

Home to an estimated 14 million people, Istanbul is Turkey’s economic and historic hub and an intriguing blend of Eastern and Western culture. What you will find is a remarkable city where contemporary living coexists with a fascinating past.

In fact, many of our members are already planning to explore Istanbul, prior to and following the meeting.

At our annual meeting this year, some one thousand aviation colleagues, government officials, business and academic leaders and other top industry professionals will gather to advance solutions on successful business transformation through dynamic leadership.

Highlights of the educational programming include: the airline conversation; business transformation for airports from a passenger experience perspective and how airports can advocate for the interests of the passengers; the investor conversation; and business transformation for airports from a sustainability and Corporate Social Responsibility (CSR) perspective.

I look forward to our stellar speaker line-up that includes Recep Tayyip Erdoğan, Prime Minister of Turkey (invited); ACI World chair, Dr Yiannis Paraschis; Dr Sani Sener, president and CEO of TAV Airports Holding; Tony Tyler, director general, IATA; Rosemarie Andolino, commissioner, Chicago Department of Aviation; Howard Eng, president

and CEO, Greater Toronto Airports Authority (GTAA); Declan Collier, CEO, London City Airport, and president, ACI Europe; and Olivier Jankovec, director general, ACI Europe.

Also speaking will be Gunnar Heinemann’s co-owner, Gebr Heinemann; Tan Sri Bashir Ahmad, managing director, Malaysia Airports Berhad and president, ACI Asia-Pacific; Augustin de Romanet, CEO, Aéroports de Paris; Paul Griffiths, CEO, Dubai Airports; Stewart Wingate, CEO, London Gatwick Airport; Stanley Hui, CEO, Airport Authority Hong Kong; Christa Fornarotto, Associate Administrator for Airports, FAA; and Jim Boult, CEO, Christchurch Airport, to name just a few.

The event will also provide you with many opportunities to network with your peers from around the globe and gain valuable insights on how others are coping and thriving with the challenges we face.

As for the exhibition, it will display the very latest technology, products and services to help maximise efficiency and effectiveness in airport management.

New this year is a Safety Symposium open to all registrants ahead of the General Assembly on Monday 10 June. The General Assembly is particularly important this year as members will elect the chair and vice-chair for the 2014-2015 term of office.

We will also ask members to endorse those policy positions we will take to the ICAO Assembly later this year. And, of course, we will have the inspirational AMPAP graduation where up to 80 proud airport experts will allow us to congratulate them!

I look forward to joining you to partake of an outstanding programme, catch up with industry colleagues, meet new ones and learn the best approaches to the opportunities and challenges of today and tomorrow.

See you in Istanbul. AW

ACI VIEWPOINT


ACI World director general, Angela Gittens, looks forward to the joint ACI Europe/World Annual Congress & Exhibition in Istanbul.

View from the top

Toluca International Airport has experienced its share of highs and lows in recent years, but resurgent passenger traffic and expansion plans point to a new sense of optimism, reports Oliver Clark.

16 AIRPORT WORLD/APRIL-MAY 2013

Mexican wave

When low-cost carriers first burst onto Mexico’s commercial aviation scene in the middle of the last decade, one of the big beneficiaries was Toluca’s Adolfo López Mateos International Airport (TLC).

Located just 40km from Mexico City and boasting good surface links to the capital, Toluca proved an attractive alternative to Mexico City’s congested Benito Juárez International Airport (MEX) for low-cost carriers (LCCs), and in December 2005 Interjet made Toluca its launch base, followed by Volaris in 2006.

Being the home base for two of Mexico’s biggest LCCs catapulted TLC into the big league with traffic jumping from two million in 2006 to 3.3 million in 2007 and four million in 2008, and it seemed that Toluca would quickly become Mexico City’s second airport.

Then disaster struck. The collapse of Mexicana in 2010 opened a gap in the market at MEX; Interjet and Volaris took the opportunity to move the bulk of their operations to the capital gateway, and Aeroméxico, which had launched operations from Toluca in 2009, withdrew less than a year later.

Consequently, TLC’s traffic slid from a peak in 2008 to 1.5 million in 2011 and fell to less then a million in 2012, opening up the possibility that Toluca would go back to being just another one of Mexico’s regional airports.

Toluca’s fortunes appear to have improved dramatically in recent months, however, with carriers including Aeroméxico, VivaAerobus and US carrier Spirit breathing new life into its terminals.

Aeromexico launched services to Guadalajara and Monterrey in February, followed by Acapulco, Spirit Airlines operates international flights to Dallas/Fort Worth and Fort Lauderdale.

Such is the spirit of optimism about the future that Toluca’s management are preparing a new masterplan that could see the building of a new runway and terminal over the next two years to deal with increased passenger demand, which is forecast to hit 5.5 million by 2015.

Speaking to Javier García Bejos, CEO of TLC, it is clear why he is so confident about the gateway’s future.

“Toluca Airport is a very uncommon airport in Mexico because it’s the only one that shares the market with Mexico City International Airport and we have a huge challenge handling that demand because, as you know, Mexico City is completely saturated.

“Over the next 10 years Toluca International will grow faster than any other airport in Mexico,” he predicts.

According to Bejos, Toluca’s role as an alternative to Mexico City has never been more relevant. MEX handle nearly 30 million passengers in the 12 months to February 2013 and is at saturation point, and Bejos believes that a key enticement of Toluca is that the small airport facility offers a much less stressful and friendly passenger experience compared to its bigger neighbour.

“We have a culture of service. What we are doing and saying in the market is ‘Fly easy, fly Toluca’ which is not just aimed at passengers but also airlines.

AIRPORT REPORT: TOLUCA


“Fly easy is an important message as people in central Mexico are facing the saturation of Mexico City Airport on a daily basis. They face delays and often problems with their connections and what we want is a friendly airport that is easy to use, easy to move around and easy to do business at.”

Toluca is also easy for people to leave. The airport is close to the two main motorways linking Toluca with Mexico City and is particularly well located for the business and financial district of Santa Fe to the west of the city centre.

Equipped with a 30,000sqm, L shaped terminal – split into international domestic wings – and the longest runway in Mexico (4,200m), Toluca has the capacity to handle large widebody aircraft and is capable of handling eight million passengers a year, with a growth potential of up to 25 million.

With passenger numbers expected to rebound in the coming years, Toluca is planning expansion and Bejos talks about equipping the gateway with up to 10 passenger jetways with construction to start “this year and end one year later”

Commercial areas, restaurants and VIP lounges will be given a revamp, English signage will be introduced, and a renewal of the airport’s international lounge and arrivals area and an expansion of Toluca’s cargo facilities are all under consideration.

“We want to be the premium cargo destination in central Mexico. What we are seeing is that Mexico City is completely full, while just 30km north, Toluca has the best ground connectivity of any airport in the country, highways are being developing and we are looking at a new cargo terminal for Toluca Airport.”

Expansion will come from primarily private sources. Toluca Airport is operated through a public-private partnership with Spanish construction company OHL, the majority stakeholder (49%) in operating company Administradora Mexiquense del Aeropuerto Internacional de Toluca (AMAIT),

with local state government (26%) and the Federal Government controlling the rest.

OHL is licensed to manage the airport until 2055 and also manages all commercial and complementary services.

Mexico’s Gatwick AirportBejos believes that Toluca’s mission should not be to rival MEX, a fight it can never win, but to operate a complementary service within a wider airport system, taking excess capacity from its congested neighbour and offering genuine choice. His vision is that the Toluca of the future could be the Gatwick or LaGuardia of Mexico City.


Toluca Airport passenger traffic 2006-20122006: 2,051,8952007: 3,300,2752008: 3,949,6112009: 2,489, 5772010: 2,270,7672011: 1,579,1152012: 972,414

Source: Aeroportos y

Servicios Auxiliares.


“I believe the Toluca vision could be different. At this moment we need to be as aggressive as possible. We need to be more like Gatwick Airport, which continues to compete against Heathrow and positions itself as a reliever gateway for the UK’s saturated hub airport.

“But in the future, I can see Toluca and Mexico City International Airport as LaGuardia is to New York’s JFK. We need to have complementary services.”

A second Mexico City airportWhile Toluca busies itself with plans to become the alternative airport of choice for Mexico City, it seems the government has other plans.

In March, Secretary of the Economy, Ildefonso Guajardo, announced the government was investigating ways to reduce the congestion at MEX. All options were on the table he said, including the option of building a second international airport, a proposal long mooted in the capital.

So if a new airport does go ahead, will this leave Toluca’s dreams in tatters? Not at all says Bejos.

“This is one of the most important decisions to be made in Mexico’s aviation market for the last 20 years and I strongly believe the new government needs to solve this issue. Of course, we need a new airport, but this will not change Toluca’s plans – we aim to work together as complementary airports.

“Geographically speaking we are a very easy airport for business travellers. You also have to remember that the new Mexico City airport will not ready for many years,” explains Bejos.

“Until then, we can attend the market and then we will be part of a big system for the whole of Mexico State.”

Route development While it remains to be seen whether Toluca can attract and retain carriers for the long-term, recent airline arrivals look encouraging.

Interjet is once again cranking up its services; Aeroméxico returned earlier this year, and VivaAerobus operates to Tampico and Villahermosa. But, perhaps the most significant thing, is that Toluca’s resurgent traffic is

now international as well as domestic, and that’s a trend Bejos expects will continue as US carriers seek more market share of Mexico’s capital.

“The market is changing a lot and many LCCs are no longer as low-cost as they once were. These include Allegiant, JetBlue and WestJet, which are growing aggressively south from Canada and the US and want to go to central Mexico. Ideally, they want to serve Mexico City, but if they cannot due to the lack of available slots, they will fly to Toluca if they want to serve this market.

“Because of profitability requirements and [their status as] new players in the Mexico market, bringing in those airlines is a challenge.

“Today, we are aggressively growing our domestic market. In April this year four of the five carriers in Mexico will fly from Toluca; Aeroméxico is starting a sky bridge between Monterrey and Guadalajara; Interjet is encouraging routes from Toluca to leisure destinations, and VivaAerobus are doing a tremendous job connecting small towns and cities in regional Mexico.

“What we foresee in the short run is that our network in the domestic market will expand with greater frequencies, and now the priority is to attract those international airlines,” predicts Bejos.

Other advantages he outlines include: no bilateral restrictions on US carriers wishing to open up new routes; a seven minute aircraft turnaround guarantee; and last but not least, an incentive scheme that effectively slashes airport fees for new routes and offers landing fees that are lower than Mexico City’s Benito Juárez International Airport.

While the debate over the need for a second international airport for Mexico City looks set to rumble on, Toluca’s management clearly feel confident that their facility can thrive on its own merits.

Not only is it likely to be many years before a new airport is built, but Toluca is positioning itself to be a viable alternative to MEX based on ease of use, modern uncongested facilities, transport links, and a strong belief in accommodating the needs of both passengers and airlines.

“Perhaps we will never be a complicated hub with fancy big terminals to connect people with trains, but we will have an easy to use airport,” concludes Bejos. AW


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Quality is an important word at Helsinki Airport. Whether you are talking about the Finnish gateway’s approach to social media, customer service or passenger comfort, you will

keep coming across it.And while the strategy has yet to pay noticeable dividends in terms

of traffic – the airport saw a slight decline in passenger throughput in 2012 – operator Finavia is confident that it will pay off long-term.

When it comes to customer service, the 2011 launch of its Quality Hunters programme is, arguably, Finavia’s best example of thinking outside the box.

Jointly launched with Finnair, the groundbreaking initiative saw a group of passengers report back on some of the most innovative ideas they witnessed on their travels to 40 airports in seven weeks.

Using social media channels, such as Twitter, Facebook and Pinterest, and through blogs and YouTube, Quality Hunters snowballed into a near global phenomenon.

It is estimated that the online community, which comes up with passenger-friendly suggestions for the airport and airline, has a reach of nearly 10 million people.

Such has been the success of the scheme that feedback from followers has persuaded the gateway to open a free 24-hour art gallery and a book-swap station, in addition to shortlisting a host of other ideas for possible consideration in the future.

The ideas wish-list includes the proposed introduction of an airport casino, hostel, Finnish/Asian fusion kitchen, the strategic theming of gates and bringing Finnish nature to the airport.

It is this dedication to the passenger, and this willingness to embrace social media and online communication – coupled with Helsinki’s location as a springboard between Asia and Europe – that leads airport CEO, Kari Savolainen, to believe that the airport is on the right track.

“As you know, flying is not so fancy these days, because airlines are competing on price, so service suffers when the focus is on cutting costs, which means the nice part of flying is more and more the airport,” he says.

“As a result, we have to continue improving our offering. Quality Hunters is one good example of how we do this and it is something we have continued. In today’s highly competitive world, we have to utilise social media and open our services earlier. Before the trip, passengers should have information on what is the best way to spend their time at the airport.

“What are the customers’ needs? How can we improve the customer experience? It is a big issue because there is not a standard or typical airport passenger and there is no one single solution to satisfying people.”

While Helsinki has yet to see traffic soar as a consequence of its efforts, the same cannot be said of its passenger satisfaction levels, as the gateway’s Airport Service Quality (ASQ) score jumped from 3.92 to 4.02 (on a scale of one to five) in 2012.

According to the results, which saw 1,400 travellers polled, the airport has improved its services in almost all of the topics covered in the survey.

In 2012, passengers were happier than ever before with queuing times, Wi-Fi, and the politeness and helpful attitude of the airport’s security staff.

Other strengths noted were the ease of switching planes, the well-functioning border control procedures, the feeling of security, and the ease of moving around at the airport.

“We have worked hard to make the airport an even smoother hub,” admits airport director, Ville Haapasaari. “The results show we have performed very well indeed. However, the airport will never be perfect, which means we will continue to work hard for a smooth and comfortable passenger experience.”

On that note, Helsinki continues to make changes in anticipation of increased passenger numbers. Terminal 2 underwent an expansion and revamp in 2011, and last year the gateway invested €1 million on new


AIRPORT REPORT: HELSINKI

Steven Thompson discovers that communicating with customers is key for Helsinki Airport as it aims to enhance its facilities and increase its appeal.

Quality hunter

bus gates and immigration and security enhancements to ensure that it can continue to offer impressive 35-minute connection times for transfer passengers.

Ground transportation to the airport is also set for a major boost, with the anticipated 2015 opening of a new high-speed train service to downtown Helsinki.

And it is not only the Quality Hunters initiative which proves Helsinki is on the ball when it comes to online communication with its passengers – the airport also won SimpliFlying’s Best Airport on Social Media in 2012.

“We like to think that smooth travelling starts online,” says Markus Haapamäki, head of social media at Finavia. “What we would like to see in our social media channels is an interaction with our passengers to improve their travel experience.

“But we also want to share accurate information with the public, allowing people to become aware of who we are and what is on offer for them when they get to Helsinki and any of our other Finnish airports.

“The best result has got to be if we can invent something new via interaction with our passengers via our social media channels.

“Quality Hunters was born out of our decision along with Finnair to hire eight people to travel the world and come up with suggestions for making air travel more convenient. This has now snowballed into a truly global community.”

Helsinki is certainly out to impress its business travellers, with Savolainen saying the airport wants to do more for its hard-working passengers.

There are already neat little touches around the airport, such as wireless charging points for passengers’ mobile phones, a hairdressers, and art exhibitions for those with a longer wait between flights.

The airport’s free Wi-Fi is a huge success, too, with the number of users increasing by an impressive 3,000% in four years. There are 30 times more users now than there were in January 2009, and the figure has rocketed by 168% in the last 12 months.

There is also Suvanto, a new lounge introduced in May last year. Finavia, with partners such as Clear Channel, launched the concept, giving passengers separate spaces to work and relax.

There are currently three Suvanto lounges in the airport and they each provide ergonomic workstations, as well as power points for various electronic devices.

TrafficIt is fair to say that the gateway’s passenger numbers were not great last year, with a slight decline on 2011 figures. The dip was particularly alarming in the final quarter of the year with a 2.3% fall, meaning the final total dropped just short of the 15 million mark.

However, the airport still maintains it is in a good position – both economically and geographically speaking – to see growth in the coming years.



AW

Savolainen maintains that Helsinki is ideally placed as a stop-off between Europe and Asia, and believes that once the global economy begins to recover its location will ensure it will be one of the first to benefit.

Indeed, the silver lining for the airport in 2012 came in the form of Helsinki’s Asian traffic, which continued its rapid growth to 1.8 million passengers, an enviable 8.3% rise.

This was primarily due to Finnair’s new direct route to the Chinese city of Chongqing. And the number of direct connections to

Asia will further increase this year as Japan Airlines introduces a new service to Tokyo, and Finland’s national flag carrier launches routes to Xi’an and Hanoi in June.

Savolainen admits that Helsinki is confident that these new “quality routes” will be a success and should ensure that the gateway records an upturn in passenger traffic in 2013 and for the next few years.

“We are in a very strong position to bridge between Asia and Europe,” explains Savolainen. “This is, economically, a growing area, and it means that when the global financial situation gets better, we will see growth immediately. In the next five years we anticipate quite good numbers for growth.”

Helsinki does not go out of its way to attract budget airlines – it is certainly not a no-frills airport – but it still has some low-cost traffic. However, Savolainen is a firm believer in long-haul transfer traffic, and thinks this will always be Helsinki’s main traffic driver.

“Our main role here is our hub status between Asia and Europe, which means long-haul network opportunities,” he says. “Sure, some low-cost carriers do serve Helsinki, but the bells and whistles we offer here doesn’t really suit their business model.

“We want to be a good quality, cost-effective airport with the customer and quality service at the centre of what we offer.”

Which airports does he consider to be Helsinki’s greatest rivals? “All airports that are bridges or hubs between Europe and Asia are effectively competing with us,” says Savolainen.

“This means Stockholm, Copenhagen and Frankfurt in Europe, the Gulf countries in the Middle East and, more recently, St Petersburg–Pulkovo in Russia, which is investing heavily.

“Helsinki Airport’s importance to the Finnish economy, however, means that we have to be the winners of this competition.”

He maintains that Helsinki Airport is changing, adapting and growing by evolution, rather than revolution, and admits that this policy is likely to continue for the foreseeable future.

Talking of the future, Savolainen believes that the current gateway could handle up to 20mppa, after which the Finnish government would have to think seriously about “revolutionary investment and infrastructure”.

Whether this means upgrading the existing gateway or building a new one remains open to debate, but whatever the future holds, one thing remains certain, the search for quality will remain at the heart of Finavia’s business strategy.



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