Airport IT Strategy

Sarmad M.N. IbrahimSarmad M.N. IbrahimIT Strategy ManagerIT Strategy ManagerDubai AirportsDubai AirportsDubai, United Arab EmiratesDubai, United Arab Emirates

IT Strategy

Enterprise ArchitectureVision

“ Dubai Airports Will use E.A. Enterprise Architecture as a central capability to align strategy

and execution, implement operational excellence, and drive purpose-oriented innovation”

The Composite View

In order to pro-actively adapt to change in the short term while In order to pro-actively adapt to change in the short term while building a cohesive & integrated IT Architecture in the long term, you building a cohesive & integrated IT Architecture in the long term, you need to see the BIG PICTURE of the WHOLE while having the need to see the BIG PICTURE of the WHOLE while having the capability to ZOOM into the DETAILS of the PARTcapability to ZOOM into the DETAILS of the PART

Vision StrategicObjectives

Initiatives

Process Groups

Process Maps

Challenges& Opportunities

Policies

Technology

Departments

Roles Responsibilities

NetworkData

Applications

Hardware

Drives

Mission

Translates into Executedthrough

To overcomeOr take advantage of

Executed by

Responsible for

Composed of

Executed by Based on

Belong to

Use

Run onUse

Linked to

Abide by

Uses

Plan

Execute

Manage

Enable

Per

spec

tives

Uses

Enterprise Information Components

A Business Strategy is implemented…

By offering business Services…

Which are delivered through business processes…

Organized into a set of activities…

That process information…

Automated by an application functionality…

Composed from application services…

Running on a given platform

ApplicationFunctionality 1

ApplicationFunctionality 2

ApplicationFunctionality 3

Business Strategy

COTS Application

Fu

nc

tio

n 1

Fu

nc

tio

n 2

Fu

nc

tio

n 3

Legacy Application

Fu

nc

tio

n 1

Fu

nc

tio

n 2

Fu

nc

tio

n 3

New Component

Fu

nc

tio

n 1

Fu

nc

tio

n 2

Fu

nc

tio

n 3

Technology Infrastructure

Business Service

Business Process 1

Business Process 2

Business Process 3

Information Set 1

InformationSet 2

InformationSet 3

BusinessActivity 1

BusinessActivity 2

BusinessActivity 3

Efficiency & Productivity

Rules & Controls Compliance

Functionality & Integration

Alignment & Performance

IT Strategy Definition :

• IT Strategy is an emerging practice devoted to improving the performance of the enterprises by enabling them to see themselves in terms of the holistic and integrated view.

• ITMP is a strategy and business-driven activity that supports management planning and decision making by providing coordinated views of an entire enterprise.

• IT Strategy is about maximizing the benefit through the strategic use business, technology and human resources.

• By developing current and future versions of its integrated views, organizations can better manage change and the transition to the target operating environment.

• IT Strategy/Governance is the explicit description and documentation of the current and desired relationships among business processes, information, Applications & technology.

• IT Strategy/Governance is the blueprint of an organization to analyze and plan changes.

• IT Strategy/Governance is a strategic asset repository which defines the current and target architecture environments.

• IT Strategy/Governance helps in identifying the relationship between strategic initiatives and their supporting technology components.

• IT Strategy/Governance reflects the structure of (Enterprise) components, relationships, and principles and guidelines governing their evolution over time.

• IT Strategy/Governance helps identifying overlapping requirements and thus assist in eliminating redundant functionality.

IT Strategy/Governance Definition

Impact Analysis Capabilities

• Enterprise Strategic Information

• Enterprise Process Information

• Enterprise Data / Application Information

• Enterprise Technology Information

• The relationships between all the above information types across all organization units.

IT Strategy Holds:

Enterprise Connected View

Enterprise Architecture Uses

Strategy & Enterprise Architecture

Performance Management Positioning

Strategic Plan

Operational Plan

Performance Management

Current State Future State

IT Strategy/Governance- Performance Scope Of Work – example from Dubai Airports

Strategic Plan Operational Plan

Strategy KPIs Operational KPIsDGEP KPIs

Performance Management Framework

PM LifecyclePM Process

ModelsPM Roles &

Responsibilities

Strategy KPIs Reports Operational KPIs Reports

Str

ate

gy

& P

erf

orm

an

ce

Ma

na

ge

me

nt

Gu

ide

bo

ok

Dubai Government Strategy

Performance Management Intranet

Strategy & Planning Intranet

Plan

ExecuteCommunicate

Automation of KPI Collection

Performance Management Framework

Direct

Execute

Performance Management Lifecycle

Direct: Define the strategic direction of the organization and its related performance measures and measurement system

Execute: analyze performance based on the results of the collected measurements and take necessary corrective actions.

Static – One Time

Dynamic - Periodical

Organizational Unit

Hong Kong Hospital Authority

Mission

HKHA MissionStatement

**

**

*

**

**

*

Vis ion

HKHA Vision

Goal

*

Improve Patient Care

Goal

*

Reduce Risk

Goal

* Implement PatientEscalation Procedures

Goal

* Timely Reponse toPatient Test Results

Strategy

Corporate InfrastructureDevelopment and Innovation

Strategy

Organisation Transformationand Development

Strategy

Community asPartners in Health

Strategy

SeamlessHealthcare

Strategy

Outcome-focusedHealthcare

Goals

Vision

Strategy

Mission

Organization Organization

Strategic Plan Modeling

Internal Perspective

Learning and Growth

Customer

Financial

ImproveCommunication

Reward LeadGeneration

IncreasePipeline

IncreaseRevenue per

Customer

Add/RetainHigh ValueCustomers

ServiceExcellence

ImproveCommision

Payouts

OptimizeEmployee Skills

BetterForecasting

IntroduceSales Process

Increase SalesEfficiency

IncreaseRevenue by

50% by Year 3

EffectiveGovernanceand Control

Degree StrengthMiddle

Degree StrengthMiddle

Balanced Score Card

Strategic Planning Models

Business Domains

Process Hierarchy Business Process Maps

Business Procedure Procedure Step

Application Mapping

Process & Application Models

Enterprise Business Model & Process Hierarchy

Business Flow

Business Process& Information Lifecycle

+

Bank

Customer

Risk Assessment

+

Loan Processing System

LoanProvidorServices

Loan Company Web Service

Loan Processing

+

Enter Application Details

Automatic and Manual

+

Assess Risk

Automatic and Manual

-+

L o a n

P ro c e s s in g

R is k A s s e s s m e n t

L o a n P ro c e s s in g S y s te m

A u th o ris e d ?

C h e c kR e tu rn e d

In fo rm a tio n

A u th o ris e C a s eF ile

C o m p le te C a s eR e je c tio n S h e e t

R e q u e s tF u rth e r

In fo rm a tio n

U p d a te C a s eR e c o rd o n

S y s te m

C h e c k L e n d in gC rite ria

R e v ie w C a s eF ile

L o a n s A u th o ris e d

A w a it In fo

L o a n s fo r A u th o ris a tio n

In foP ro b a b ility

O kP ro b a b ility

C a s e R e je c te d

P ro b a b ility

N o t D e fin e d

N o t D e fin e d

N o t D e fin e d

N o t D e fin e dN o t D e fin e d

N o t D e fin e dN o t D e fin e d

N o t D e fin e dN o t D e fin e d

Authorise Loan

+

Identify Cheapest Quote

Automatic

+

Reject Application

Cancel ApplicationCompleteApplication

Form

Issue Offer

Decide Action

XOR

Accept?

Await Response

RetrurnApplication for

Processing

Reserve Tranch

Consider Offer

Request Quotes

ApplicationForm

Event_1

Advice Offer Issue

Credit Rejected

App Not Applicable

Risk Profiling Data Provided

Offer

Reject Credit

Reject Not Applicable

Offer Received

SLA of one weekfrom application

Offer Issued

Offer Rejected

Cancel Application

Decide to Borrow Money

Message_Flow_2Quotations

Message_Flow_1

Application

Credit Score Request

Accept App

Reject App

Bad Risk

Authorised

Use Case & Use Case Realization

Infrastructure Technology Models

Policy & Procedure Or Desk Manual

RFP End User ManualOr Test Scripts

IT Operations Manual

Automatically Generated based on pre-defined template structures

One repository. Single point of maintenance

Enterprise Architecture Reporting

Software Architecture Document

Software Architecture Document

High Level Design

High Level Design

External InterfaceSpecs

External InterfaceSpecs

Software Requirements Specs

Software Requirements Specs

Current State System

Current State System

Business Requirements Specs

Business Requirements Specs

• Application• Function

•Use Case

•Process•Activity

• System • Use Case• Actor• Interface• Requts.

• Requirements

• Interface

• Interface

• Interface

• System

• Use C

ase

• System• Subsystem• Use Case• Service

Software Implementation Plan

Software Implementation Plan

•Process

Application Infrastructure Design

Application Infrastructure Design

Capacity Planning

Capacity Planning

• Infrastructure

• Technology

Traditional Deliverables PerspectiveIT Strategy/Governance EA Deliverables Perspective

Thank you