Airbus Customer Services Airline Economics Analysisre_Howtouse(Sept0… · Recommendations Library For Components Customer Services Recommendations Library For Components How To Use

Recommendations Library For Components Customer Services

Recommendations Library For ComponentsHow To Use

ECKARDT, TimoAirbus Customer ServicesAirline Economics Analysis

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Recommendations Library For Components Page 2© A

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Content

• Service Access• Service Description• Glossary

AbbreviationsDefinitionsFormulasKey Performance Indicators


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Service Access


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AirbusWorld (N)

Access to feedback platform


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Maintenance & Engineering (N-1)



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Optimize My Fleet (N-2)



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Service Description


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Overview (N-3)

List with available recommendations per selected A/C programme, including• ATA chapter • Affected P/N• In-service issue title• Satisfaction rate (if available)• Economic interest

Tabs for A/C programmes covered

Search option based on keywords

Export function into MS Excel format (csv) with potential necessity allocate the column limiter manually

Option to sort recommendations for different criteria


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Recommendation (N-4a)

Information on recommendation, also covering the background and the benefit

Keywords for search option

Option for personal rating (once per user)

Contact and references, including link to Airn@v

Recommen- dation tab

Recommendation impact (same categories as in FAIR)


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Economic Interest (N-4b)

Important effects of recommendation

Customisation of economic interest to personal experience on OI and MTBUR

Assumptions and investment data

Economic interest tab

Economic interest:Green: below 1 yearYellow: between 1 and 3 yearsOrange: between 3 and 5 years


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Performance Details (N-4c)

Performance details tab

Overview on identified root causes

Overview on performance trends and guarantees

Overview on KPIs


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Glossary


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Abbreviations

A/C (Aircraft)AMM (Aircraft Maintenance Manual)ATA (Air Transport Association)CCOM (Cabin Crew Operating Manual)CSV (Comma Separated Values)DMC (Direct Maintenance Cost)_G (Guarantee)FAIR (Forum for Airline Interactive Resolution)FCOM (Flight Crew Operating Manual)FH (Flight Hour)IP (Initial Provisioning)I.S. (In-Service)LR (Long-Range)LRU (Line Replaceable Unit)KPI (Key Performance Indicator)MH (Man Hour)MSN (Manufacturer Serial Number)MPD (Maintenance Planning Document)MTBUR (Mean Time Between Unscheduled

Removals)

NFF (No Fault Found)NUR (Number Of Unscheduled Removals)OI (Operational Interruption)OIT (Operator Information Telex)PN (Part Number)SA (Single-Aisle)SB (Service Bulletin)SIL (Service Information Letter)SN (Serial Number)TFU (Technical Follow-Up)TSM (Trouble-Shooting Manual)TSV (Time Since Shop Visit)VSB (Vendor Service Bulletin)VSIL (Vendor Service Information Letter)WB (wide-body)


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Definitions

LRU (Line Replaceable Unit): A unit which can be readily changed on an A/C during line maintenance.Repairable Item: An item comprising or including replaceable parts, commonly economically viable to

repair, and subject to being rehabilitated to a fully serviceable condition over a period less than the life of the flight equipment to which it is related.

Rotable Item: An item that can be economically restored to serviceable condition and, in the normal course of operations, can be repeatedly rehabilitated to a fully serviceable condition over a period approximating the life of the flight equipment to which it is related.

NUR (Number Of Unscheduled Removals): A performance figure outlining the number of items removed in the sample on a non-planned basis. According to the GCP, the unscheduled removal needs to be justified by precisely following the trouble-shooting manual and document its application.

MTBUR (Mean Time Between Unscheduled Removals): A performance figure calculated by dividing the total unit flight hours accrued in a period by the number of unscheduled unit removals that occurred during the same period. This figure can only be calculated at PN family level.

TSV (Time Since Shop Visit): A performance figure measured by counting the time since the last item visit in shop. This figure can be interpreted as MTBUR at component (“dash number”) level, therefore can be used to track the effectiveness of an embodied modification.

NFF (No Fault Found): A term used to describe the premature removal of a Line Replaceable Unit (LRU) that meets its airworthiness requirements for return to service.

DMC per unit FH (Direct Maintenance Cost per unit Flight Hours): The Direct Maintenance Cost (DMC) is the sum of material cost and labour cost for the test, maintenance, repair, overhaul and/or replacement in case of scrapping of each component over a given period divided by the total unit flight hours during the same period. DMC as defined here only includes the labour and material cost for off-wing (in-shop) activities. It does not include labour and material cost for access, removal, etc.

Pay-back period: Number of years required to amortize the investment to embody the recommendation.


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Formulas

∑∑

∑

−=−

++++=+=−

+=

⋅=

=

⋅+⋅−=

=

⋅=

CostRecurring_CostRecurring_Non

dBack_PerioPay

CostOtherCostFuelCostSparesCostOIDMCCostRecurring_ostMaterial_CtLabour_CosCostRecurring_Non

InvestmentOtherKit_PriceostMaterial_CEfficiencyLabour

MHRateLabourCostLabour

MTBURceShop_InvoiitDMC_Per_Un

Test_CostNFFtRepair_CosNFF)(1ceShop_Invoirs#All_Repai

#NFF_TestsNFF

NURQPAFH

MTBUR

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Key Performance Indicators


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Airbus Customer Services Airline Economics Analysisre_Howtouse(Sept0… · Recommendations Library For Components Customer Services Recommendations Library For Components How To Use

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