Air-IT Company Presentation

ICT Services for Small to Medium Businesses

We make IT work for you

About Us

Whether you are a start-up or a small to medium sized business we provide a cost effective solution to either fully outsource your IT needs or compliment your internal resources

Our extensive and varied client base covers many market sectors including: not-for-profit, healthcare, pharmaceuticals, transport, recruitment, construction, lightning protection and hosiery.

We are a Microsoft Gold Partner committed to delivering a variety of first class IT services to businesses across the East Midlands

Fully integrating within our client’s organisation we tailor our services to meet their exact needs

T- 0845 004 3029 [email protected] www.air-it.co.uk

About Us

Our aim is very simple: To do what we do best so you can get on with doing what you do best running your business.

We endeavour to deliver a high quality service, be passionate about customer care and continually improve through innovation.

This has earned us an enviable reputation across our client base which has resulted in continued recommendation.

Our fully accredited team of IT professionals are on hand to deliver the latest cutting-edge technological solutions to help improve the efficiency of your business, reduce costs and increase its overall productivity.

A Quality Assured Supplier on the East Midlands Service Provider Register

Mission Statement

“Our goal is to bridge the gap between our clients and their ICT needs. We offer the key to successful ICT solutions and treat our client's network as if it were our own.

We aim to provide clients with stable, secure and reliable ICT solutions.

Excellent communications and total honesty are paramount in helping us achieve this goal.”

T- 0845 004 3029 [email protected] www.air-it.co.uk

Our Promise

To identify the best IT technologies to suit your budget and needs.

To be always available when we are needed.

To provide one point of contact with a named Account Manager.

To listen to your needs & never baffle you with needless jargon.

To understand your business and develop a long lasting relationship.

To conduct our relationship openly, honestly and professionally - behaving in the same

way as your internal staff.

T- 0845 004 3029 [email protected] www.air-it.co.uk

Our Partners

Air-IT has partnered with select hardware, software and service industry leaders to provide our clients with the best possible solutions to their IT challenges.

This enables us to bring significant technical skills to the supply, implementation and support of our clients’ IT requirements.

Our Accreditations

As part of our ongoing customer commitment we are constantly striving to provide the most up-to-date technical knowledge and skill set amongst our staff.

Below are the details of some of the accreditations held by our company and staff:

Client Testimonials

"We really see the benefits of outsourcing our IT Support. Air-IT manage our entire IT infrastructure which takes the stress away from us and allows us to concentrate on developing our core business. We have always found Air-IT to be professional and their unique approach to support and installations invigorating".

John Willis, FDFemcare-Nikomed Ltd

"Air-IT have really impressed us with their focused and friendly manner to meeting our IT requirements. Their structured approach, knowledge and expertise and sense of urgency to problem solving have ensured that we have always had a stable IT platform, and this has been critical to our success".

Nigel Skill, MDSkills Holidays

T- 0845 004 3029 [email protected] www.air-it.co.uk

Client Testimonials

Air-IT has always been proactive in their approach and have pulled out all the stops to resolve issues when they occur, and they have really taken the time to understand the business and our industry".

Mark Kightley, MDDKM Labour Solutions

"The prompt, professional and courteous approach of the Air-IT support team is mirrored by the company's ability to deliver on it's promises".

Wayne Murray MDChurchill Steeplejacks UK Ltd

T- 0845 004 3029 [email protected] www.air-it.co.uk

Our Services

Free ICT Audits

Financing Options

Tailored IT Support Packages

Network and Server Solutions

Network design and Cabling

Hardware/Software Supply

We provide scalable, cost-effective and integrated IT solutions that leave you free toconcentrate on your core business activities. Our services include:

Network/Desktop Security

VoIP

Offsite Backup

Business Broadband

Consultancy

Training

IT Management

In-house Programming

Website Design & Development

Hosting

Domains

IT Relocation

T- 0845 004 3029 [email protected] www.air-it.co.uk

Our Services

Free ICT Audits

We offer prospective partners a free, one-hour on-site audit. We'll look at your systems, highlight your ICT strengths and weaknesses and provide you with a detailed recommendation report - without obligation.

Flexible Financing Options

Need to invest in your businesses IT infrastructure but cost is a barrier? Let us help finance the entire IT solution with a Microsoft financing package tailored to your unique needs. Easy application process, no hidden costs, known and fixed repayments.

T- 0845 004 3029 [email protected] www.air-it.co.uk

IT Support

We have developed a range of packages that have been designed to provide you with the best level of support to match your budget and business needs.

We provide three levels of standard support: Remote, Onsite and Fully Managed solutions.

We also offer bespoke ad-hoc packages and Rescue-IT an emergency response service, so whatever your needs we are sure to have the correct support model for your business.

We offer a cost effective solution to either fully outsource your businesses IT needs or compliment your existing internal resources.

Your business can enjoy all the benefits of in-house IT specialists - without the associated cost!

Our tailor made support packages give you complete peace of mind and take the stress and expense out of managing your technological needs.

T- 0845 004 3029 [email protected] www.air-it.co.uk

IT Support

Unlimited helpdesk calls (inc. out of hours) Fully secure virtual engineer portal Guaranteed response times Dedicated Account Manager Monthly onsite backup integrity checks Monthly network reports Network documentation

Our support packages are scalable and flexible to suit your changing needs. All include:

Unlimited remote support 24/7 Server Monitoring Quarterly Desktop health checks Desktop/server updates Out of hours server maintenance Security & firewall management Server & exchange management/administration

For a fixed monthly fee, we effectively become your in-house ICT department - no hidden costs.

By proactively monitoring your network and systems and quickly fixing problems before they arise, we minimise downtime, improve staff efficiency and increase business productivity.

All Account Technicians are Microsoft Certified Professionals

T- 0845 004 3029 [email protected] www.air-it.co.uk

VoIP Business Telephone Systems

Minimal capital outlay, unlike a traditional phone system.

Calls cost a fraction of the price of a traditional phone call.

It is easily customised as your business needs change.

All you need is a broadband connection and a VoIP-enabled

phone.

Only one network is needed to manage both voice and data.

Ideal for linking branch offices, staff working from home and staff

'on the road' .

Improved employee productivity by efficiently managing the flow of

incoming calls.

Greater operational efficiency.

It's a secure, high quality and resilient service.

It provides enhanced flexibility for your employees - they can work from

any location worldwide via a broadband connection.

Employees have more ways to stay connected and customers can reach

them more easily.

Air-IT can provide an IP telephony solution designed to meet the specific needs of your business.

Our VoIP portfolio comprises of 2 feature-rich solutions, 4WAYSIP Hosted and 4WAYSIP Onsite that both meet varying business requirements, benefits include:

4WAYSIP HOSTED4WAYSIP Hosted VoIP provides key business functionality to multiple users.

It boasts a number of key features including:

Your choice of geographic (01/02) or non-geographic (03/0845) telephone

number

Access to our secure online user portal for easy day-to-day management

of your service

24/7 UK based technical support and system management

A wide range of features including voicemail, SMS texting, caller display, last

number redial and conference calling.

Voicemail retrievable by phone, email or via the online user portal

Call groups that enable you to ensure your callers are handled effectively by

the correct department

A variety of call management features including: call routing, call

groups, call forwarding, call queuing, caller screening

Black and white lists to block or allow calls from specific numbers

Real-time call data to keep track of where calls are made to and

received from

Call recording by extension, call group or call queue for complete

information security

Auto attendant and time based call routing to effectively manage the

flow of incoming calls

4WAYSIP Telephony OnsiteDesigned for customers requiring a dedicated and fully managed onsite solution.

4WAYSIP Telephony is a bespoke telephone solution that can be completely customised for your businesses specific needs.

We will provide, configure and install all required hardware and you can choose to host the server at your premises or in one of our secure, state of the art data centres.

In additional to the features of Enrich VoIP Elite can also provide:

Database integration

3rd party software integration e.g. CRM

Click-to-dial with on-screen phone directories

Custom user consoles (e.g. receptionist)

ISDN, PSTN and GSM back up for business continuity

Detailed Call Centre Reporting

Conference Call Features

Technical ServicesTechnical Support for your Blackberry is crucial for your business.

The correct installation of your Blackberry Enterprise Server (BES) is extremely important. It needs to be installed in the right environment, deployed securely and your BES policies need to be defined.

We provide a quick and efficient service for BES software installation, configuration and deployment. Our support and setup services include:

Install Blackberry enterprise server

Install Blackberry express/professional server

BES Policies implementation

Blackberry Device lockdown

Blackberry troubleshooting

T- 0845 004 3029 [email protected] www.air-it.co.uk