[AIIM16] Digital Transformation and Process Automation

Digital Transformations and Process Automation at

San Diego County

Rolf Bishop, CIO, San Diego County

The Vision • Access to products and services • Anytime • Anywhere • Anyhow

The Problem • Paper forms • Manual processes • Accessibility and submission • Turnaround time

The Solution Vision • ARCC Portal – My ARCC external • My ARCC internal

– My Apps – My Reports – My Whatever

The Solution Strategy • Build an infrastructure foundation – SharePoint • Integrate an image repository – Application Xtender • Integrate a data repository – MS SSRS • Identify candidate forms to digitize • Identify manual processes to automate • Provide an integration point

The Solutions • Forms: CoA-Res, CoA/O-Bus, HOX, FBN,

Parent/Child, Appeals Application • Processes: Marine Canvass, Aircraft Canvass,

Business Canvass – integration to IPTS • Business efficiencies/BI apps

Change of Address • Challenges

– Business process – Online form / Digital sigs integration – Backend process automation

Adoption • Strong Executive and stakeholders support • No advertising – provided both options initially • First month – 20% • Second month – 35% • Third month - 48% • Fourth month – 61% • Settled at 73%

Demo • Change of Address

Q&A • Strategy/Implementation – Rolf • Digital Signatures – Paige Adams

Rolf Bishop Chief Information Officer Assessor/Recorder/County Clerk Office of Ernest J. Dronenburg, Jr. County of San Diego 1600 Pacific Hwy, Suite 110 San Diego, CA 92101 [email protected] (619) 685-2406 ( Office) (858) 382-5249 ( Mobile)