AI 1415 q3 report presentation fundamental changes

TMP&TLP evolution

OUTCOMES: TXP Evolution

AIESEC International Q3 2014 Report

Q3 MILESTONES CHECK

IC Launch of TM Direction TXP Summit

Tracking & Coaching of Focus Entities TM goals

(60%)

TM elements, TM KPI goal setting & strategies, TM clarity on B.O./F.O.

towards @2015

Global TXP Brand & Packaging, Promotion & Implementation

Guidelines, Refreshed Selection Processes, Tools in GIS

Goals set but with no follow-up, focus entity coaching 50% done

MAIN KPIs MONITORING KPI Name Planned Achieved %

Productivity 0.50 0.89 178%

TMP NPS 55 58 105%

TMP RR 13% 9% 70%

TLP NPS 65 68 105%

TLP RR 20% 11% 55%

Team Minimums 0% 0% 100%

TM alignment for Ops Implementation

Materials for Conferences and Visits, KPI Goal Setting, Entity

Coaching, GST

New Customer Flows & EXPA

Massive project

AIESEC International Q3 2014 Report

PROJECT BOTTOMLINE 1.Finish the building & execute the implementation of a new information system which enables us to be fast & efficient to achieve 2015 2. Implement a new customer flow which makes us able to automatize our processes where human interaction can be lowered.

PEOPLE INVOLVED Gabi. Main responsible for CFs implementation, network & RDC communication, etc Mike. Main responsible for system development. Emre GIP features, migration support, matchability. Younes. GCDP features, matchability, sign up. Anasof. TMP-TLP features. Mila. Network communications, planning app. Gianca. Marketing perspective. Previously: Lu (Pioneers responsible) Aleksa, Shayo

OUTCOMES

AIESEC International Q3 2014 Report

Q3 PROJECT MILESTONES CHECK Have the new system ready

and able to run our basic operations

Awerness is built in the network regarding the change

in our customer flow & financial model

The new system is regulary improved due to continous

feedback

The network is educated on & started implementing the new

customer flows

75% of the system ready

Weekly newsletters sent (open rate: 87,9% & 46,4%)  

Webinars (630 subscribers)  MC checklist: 112 entities filled 80% or

more‚

All mayor issues resolved in less than 24 hours

Challenges in communication after IC  

62 entities didn’t fill anything in the MC checklist

Unt

il IC

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MAIN KPI: Members with login

•  Number of user on myaiesec.net: 29 659 •  Number of users on GIS: 14 773 (49,8%) – 2nd of October •  [Number of members 28th of October: 35 812]

System logic

Next steps

AIESEC International Q3 2014 Report

Full migration OP & analytics ready

Short term matchability

Weekly communication (NLs, webinars)

Contract signed

Standards & satisfaction

OUTCOMES

AIESEC International Q3 2014 Report

Q3 MILESTONES CHECK Standards & Satisfaction

TN Form changes for expectations setting

Evolution of ICB Role for prevention and

faster reaction

Entity Audit Process NPS Survey Adjustment

MAIN KPIs MONITORING

Implementation of ECBs

Monthly NPS Goal

Zendesk for more proffessional FireFighting

S&S GST for global education

KPI Name GOAL ACHIEVED

% Standards Fullfillment 100% TBD

Net Promoter Score 48 44

% Promoters 65% 61%

% Detractors 15% 17%

% Response Rate 40% 39%

Nps goal planned

AIESEC International Q3 2014 Report

Nps goal achieved

AIESEC International Q3 2014 Report

34 39 46

NPS Q1 GIP: 46

44 45 51

NPS Q1 Gcdp: 38