Beth Greene & Beth Hercher QI Advisors atom Alliance Nursing Home Team Sept. 9, 2015 AHQA 2015: Extending our Reach: Innovation, Efficacy and Collaboration Developing Virtual LANs to Achieve Measurable Results for the Nursing Home Collaborative
Beth Greene & Beth Hercher
QI Advisors atom Alliance Nursing Home Team
Sept. 9, 2015
AHQA 2015: Extending our Reach:
Innovation, Efficacy and CollaborationDeveloping Virtual LANs to Achieve Measurable Results
for the Nursing Home Collaborative
Our Nursing Home Team
3
How We Deployed Effective Multi-state
Intervention Strategies to Achieve
Successful Virtual LANS
1. Designated a Team Leader
2. Developed Effective Teamwork/Situational Awareness
3. Selected and Shared Evidence-Based Methods and
Resources
4. Used Effective Systems for Resource Management
5. Collectively and Collaboratively Overcame Barriers
4
1. Designated a Team Leader
Assigned a leader to
lead and organize a core team
establish clear goals
facilitate open communication and teamwork among
team members
5
Effective Team Leaders
Organize workgroups
Articulate contract goals
Make decisions through collective input of the workgroup
Empower members to speak up and challenge, when appropriate
Actively promote and facilitate good teamwork
Facilitate briefs, huddles, debriefs and conflict resolution
6
2. Developed Effective
Teamwork/Situational Awareness
Situational – Any team member who has the skills to
manage the situation at hand.
7
Assessed Team Members
Credible multidisciplinary skill sets
Certifications (CPHQ, MSW, LPTA, MDS, RNs)
Leadership and management
Sales and marketing
Passion for long-term care
67 combined years of experience in long-term care
8
3. Selected and Shared Evidenced-Based
Methods and Resources
9
LSSCC: IHI Model for Improvement
10
Leading and Sustaining Systemic Change
Collaborative Purpose
Charter, lead and develop self-directed, high functioning
teams to drive and sustain systemic improvements using
Quality Assurance and Performance Improvement
(QAPI) methodology
Leading and Sustaining Systemic
Change Collaborative (LSSCC) Purpose
11
Example of Alignment with Evidenced
Based Resources and QAPI
Kotter’s Steps 1 & 2
of change (high level concepts)
QAPI Steps 1-3 (nursing home specific)
Step 1
Establish a sense of urgency
Step 1
Leadership accountability and
responsibility
Step 2
Create a guiding coalition
Step 2
Develop a deliberate approach to
teamwork
Step 3
Take your QAPI Pulse
12
Peer Coaches
Visit this link to access the map:
http://bit.ly/1Uq7iGO
4. Used Effective Systems for Resource
Management (Internal)
14
4. Used Effective Systems for Resource
Management (External)
15
5. Collectively and Collaboratively
Overcame Barriers
Process BarriersX
xx
Team Barriers
Technology Barriers
16
17
Measurement
18
Thank You
This material was prepared by atom Alliance, the Quality Innovation Network-Quality Improvement
Organization (QIN-QIO), coordinated by Qsource for Tennessee, Kentucky, Indiana, Mississippi and
Alabama under a contract with the Centers for Medicare & Medicaid Services (CMS), a federal agency of
the U.S. Department of Health and Human Services. Content does not necessarily reflect CMS policy.
15.ASC2.08.047
Beth Greene
Quality Improvement Advisor
Beth Hercher
Quality Improvement Advisor