I would like to thank you for giving me the opportunity to introduce my qualifications and experience wishing it would meet your expectations. My objective is to work in a challenging position in a progressive organization, which utilizes and develops my skills to the fullest. Thanks Ahmed Fathy Soliman
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I would like to thank you for giving me the opportunity to
introduce my qualifications and experience wishing it would
meet your expectations.
My objective is to work in a challenging position in a
progressive organization, which utilizes and develops
Job description for my current position:- As Assistant Front Office Manager,
Assist in supervising the Front Office Team to ensure that Team Members are prepared and well-
informed to deliver Guests an exceptional experience from check-in and through check-out and
oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous
improvement
Ensure regular and VIP Guests are recognized and that the Front Office department operates
with a sales attitude and promotes the hotel brand's loyalty scheme
Maximize room occupancy at best rates and use up-selling techniques to promote hotel
services and facilities
Monitor the appearance, standards, and performance of the Front Office Team Members with
an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and
policies, as well as knowledge of the local area, and are continuously trained to learn and
understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and
produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company
policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front
Office team
Act in accordance with policies and procedures when working with front of house equipment
and property management systems
Languages
Arabic : Mother tongue. English : Very good. Russia : Hotel Language. Czech : Hotel Language.
Theoretical Training:
1. Reservation training (3 months). 2. Handilng guest complains. 3. Orientation Program training. 4. Telephone manners skills training. 5. Custmer comes first training & (guest satisfaction). 6. Conrad Service Culture Standard. 7- Up selling for the hotel facilities. 8- Front Office skills development. ((American Hotel & Lodging Educational Institute)).
Interpersonal Skills
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Self-motivated. Excellent leadership, interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Good personal talent in dealing with people.
Other Skills
Computer Skills: Operating system :Widows 98,2000. Office Tools :Windows 98 – 2000 – Millennium – Xp . Excellent knowledge of Fidelio Hotels system version( 6.20 ) - Fidelio Suite 8 . Good command of Microsoft program “Word- Excel- PowerPoint). Good Command of Internet Explorer.
Certificate of recognition From Conrad Hotels & Resorts (Winner of Conrad Service Champion).
Employee of the Month From Coral Sea Resorts (Certificate of appreciation award)
Employee of the Month From Sun Rise Crystal Bay (Certificate of appreciation award)
Supervisor of the Year From Sun Rise Garden (Certificate of appreciation award)
(Manager of the Year 2013) From Sun Rise Garden (Certificate of appreciation award)
Finally I want to thank you for time you have given my C.V and I hope my