Lean Agile Scrum Conference Zürich, 2. September 2015 AGREE OR DISAGREE BUT COMMIT WHY DECISION MAKING COUNTS © pragma(c solu(ons & alexander proudfoot
Lean Agile Scrum Conference Zürich, 2. September 2015
AGREE OR DISAGREE BUT COMMIT
WHY DECISION MAKING COUNTS
© pragma(c solu(ons & alexander proudfoot
Mischa Ramseyer @ramsyman
Pamela Hackett @wrestlingchaos
Who are we?
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WHY DECISION MAKING COUNTS
AF 447 RIO -‐ PARIS © pragma(c solu(ons & alexander proudfoot
© pragma(c solu(ons & alexander proudfoot
WHAT WENT WRONG?
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WHY? REALLY….. WHERE DID THEY FAIL?
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We need an agreed framework
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WE NEED A DECISION
We need a decision support system
We need mutual trust We need rules of engagement
We need facts
We need a process
We need an agreed framework
We need guiding principals
How do you make rapid decisions in action?
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RAPID DECISION MAKING PROCESS
GUIDING PRINCIPLES
RULES OF ENGAGEMENT
FACTS – A Decision Support System
A DECISION
AGREE OR DISAGREE BUT
COMMIT
ACTION
TRUST
The DECISION MAKING Framework
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GUIDING PRINCIPLES Consensus is not decision making “We must take the right decision not the one all of us can live with”
Agree or disagree but commit “I commit to the decision, even if it wasn’t what I believed”
100% Accountability / Zero Blame “I’ll do my bit, even if you don’t do yours”
Confront below the belt behavior „It‘s OK to raise an issue“
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TEAMWORK SPEAK WITH ONE VOICE.
RULES OF ENGAGEMENT Drive your behavior
TRANSPARENCY Explain your ac(ons. Secrets cause mistrust.
RESPECT Treat everyone with respect and courtesy.
INTEGRITY Act with integrity.
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Rapid Decision Making Process PRE-‐DECISION IN-‐THE-‐ACTION UPON DECISION
PREPARE Decide who decides Decide what to decide Decide what you need
COMMIT Agree on decision taken Hold yourself accountable
Present / discuss the facts Use your voice Sort important facts Take „BEST“ decision
DEBATE DECIDE
DEBATE
DECIDE
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F A C T S FIND Sources Systems People Types
ASSEMBLE Analy(cs KPI‘s / Cockpits Dis(ll
CLEAN & condense Insights Understanding
TABLE Present the facts for discussion
SUBMIT Enter the facts that count
INSTALL A DECISION SUPPORT SYSTEM
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DECISION
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a conclusion or resolution reached after consideration
... the leaders decided to check the weather?
... the captain decided to put Robert in charge before leaving?
... Bonin decided to make public his climb?
... the leaders used the decision support system effectively?
... the captain decided to actively take the lead upon his return?
... they had an agreed decision making framework in place?
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Lean Agile Scrum Conference Zürich, 2. September 2015
THANK YOU
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