AgileCamp Silicon Valley 2015: Unlock Excellence with Agile Metrics

Unlock Excellence with Agile Metrics

Data-Driven Continuous Improvement

September 2015 – Agile Camp Silicon Valley

@kathryn_e_kuhn @goagilecamp

www.linkedin.com/in/kathrynekuhn

2 © 2015 CA. ALL RIGHTS RESERVED.

Kathryn Kuhn Based on the San Francisco Bay Area Been doing this Agile thing since 1998 The usual Agile certifications meant to impress you GO STEELERS!


In God we trust

All others bring data

W. Edwards Deming


• We are a data-driven company • This is data • Therefore • We should be driven by it


Oh my!

Question: What Metrics are Coveted/Abused/Over-used in Your Organization?


Common Metrics Traps What will impede our outcomes?


Common Metrics Traps

Manipulation Unbalanced metrics Costly KPIs Availability bias Mechanical decision-making False negatives

- 8 -


Beware the One-Metric to Solve Them All


Photo courtesy of Flickr : CreaQve Commons


Photo courtesy of Flickr : CreaQve Commons


How Do I Unravel This All What metrics help us achieve our desired outcomes?


First: You Need To Organize Based on Outcomes

• How Deep/Wide is our Agile? Adop%on Outcomes

• Are We Delivering Value Faster? Opera%ons Outcomes

• Are We MeeQng ExpectaQons? Business Outcomes


Second– You Need Context (2 dimensions) Q1: How Mature are the Agile Prac-ces of Your Group (Team/Program/Department/Business Unit)?

Just GeZng Started

We’re Doing It and …..

We’re Doing Our Best and We Can Improve


Q2: Which Layer of the Business System are we focused on?

Second– You Need Context (2 dimensions)

Activity

Q. What Metrics are you Using to Track Agile Adoption?


Now Let’s Zero in on Operational Metrics Steering not Aiming


not aiming …

… but steering




Some of My Favorites: Do It Fast Responsiveness: Feature Cycle Time

Velocity (Planned and Actual) / Work Capacity e.g., In Planning we average 6 stories planned per human

per sprint. We finish about 2 stories per human per sprint

Productivity: Focus Factor * hFp://www.scruminc.com/wp-‐content/uploads/2014/05/Hyper-‐Produc%ve-‐Me%rcs.pdf


Some of My Favorites: Do It On Time: Sprint Predictability Ranges

Keep Doing It: Employee NPS Score


Metrics Mantra #1: Teams Execute

Will we complete our work in a sprint (stories, tasks, defects, etc.)?


Teams Execute

-‐ 24 -‐


Teams: Consistency over Throughput


Metrics Mantra #2: Programs Deliver Value

Will we meet our plan objectives (features, milestones, quality, etc.)?


Programs Deliver Value


Tracking Release/”PI” Progress


Release / “PI” Tracking Dashboard


Metrics Mantra #4: Occasionally Glance Backward


Consider Past Performance


2 Minutes on My Toothbrush

hcp://culQvaQngthought.com/author/aziz-‐ansari/

“The notion of being paralyzed and

inconvenienced by the technology that was built to make our lives easier is

fascinating to me.”


Thank you [email protected] @kathryn_e_kuhn www.linkedin.com/in/kathrynekuhn

AgileCamp Silicon Valley 2015: Unlock Excellence with Agile Metrics

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