HOW AND WHY IT WORKS Agile QA at Etsy 1
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HOW AND WHY IT WORKS
Agile QA at Etsy
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Agenda
Main Section One
Main Section Two
Main Section Three
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• About Etsy’s QA Team• What We Do• How We Work• Why It Works• What Makes This
Possible• Wrap Up
DISCLAIMER
There is no one way to achieve great software quality. The goal of this
presentation is to share our QA practices with you. Enjoy.
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ABOUT THE TEAM• Centralized QA Function
• Promote Continuous Learning• Prevent Burnout• Refine Integration Testing Skills• Share Expertise & Practices
• Project Based Allocation• Team of QA Leads (not Analysts)
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ABOUT THE TEAM• Roles
• PQ Analyst• QA Manager• Program Manager• Software Engineer in Test
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WHAT WE DON’T DORegression/Specialized TestingDev/VM/Stage TestingTrack Standard MetricsMaintain Formal Test Case Suites
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WHAT WE DON’T DORely on External QA ResourcesTeam Dedicated ResourcesTreat QA as a Gatekeeper
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WHAT WE TESTNew Features and Products
Integration TestingExploratory TestingCross Platform Testing
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WHAT WE TESTMobile Release VerificationsUser Impacting Changes
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WHAT ELSE DO WE DO?AdvocacyEngagement/DogfoodingTraining & DevelopmentCareer Progression
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HOW WE WORK
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Production Testing
Production Testing
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Minimize Deployment IssuesEffective Integration TestingVisibility Restriction
REMOVE FEAR & BLAME
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REMOVE FEAR & BLAME
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Concentration & Focus ImprovesReduce Repetition of ErrorComprehension IncreasesPromote Just Culture
COLLABORATION IS KEY
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COLLABORATION IS KEY
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Everyone is Seeking a Successful Outcome
Communication Flows FreelyEveryone is Doing Their Best
FEEDBACK OVER METRICS
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FEEDBACK OVER METRICS
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Adjust Actions to Desired Outcomes
Practice Objective FeedbackStrengthen Communication Skills
PERSONALIZED CAREER PATHS
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PERSONALIZED CAREER PATHS
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Growth in the Areas of StrengthDefining New Roles on the TeamTransition to a Different TeamTransition between IC and Management
LET GO AND TRUST
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LET GO AND TRUST
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Reduce Micromanagement (Back Off)
Be Available and ApproachableIncrease AccountabilityPromote Work/Life Balance
EMPOWER TEAM MEMBERS
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EMPOWER TEAM MEMBERS
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Instill a Sense of OwnershipBreed Motivation & CuriosityIncrease Employee Retention Rates
DO MORE WITH LESS
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DO MORE WITH LESS
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Group Test SessionsFacilitated TirekicksAdmin Rotation Sessions
HAVE FUN
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HAVE FUN
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Celebrate AchievementsReward GrowthAcknowledge Hard WorkTake Time to Reflect
WHY IT WORKS
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Driven by values Fueled by a common purpose
Connected to community
Photo by Emily Andrews
WHY IT WORKS
WHY IT WORKSWe Invest in Role ComprehensionWe’re Stronger TogetherWe Value Work/Life BalanceWe Remove CompetitionWe Repeat What WorksWe Champion Learning/Growth
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WHAT MAKES THIS POSSIBLE?
WHAT MAKES THIS POSSIBLEContinuous Integration/DeploymentUser ResearchPrototypingExperimentationSupport PracticeCollaborative Culture
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Wrap Up
We DiscussedAdvantages of Centralized QA teamsThe Value of Feedback LoopsDo More With LessThe Power of CollaborationCareer DevelopmentRepeating Successful Strategies
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THANK YOU!!
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