IT SERVICE MANAGEMENT Agile Service Management THE CHALLENGE IT organizations are consistently being asked to do more with less. Today’s IT budgets are equivalent to 2005 levels. 1 Approximately 70% of IT spending is required to “keep the lights on” and only 30% is used to innovate. IT leaders globally realize the importance of addressing this challenge as they collectively ranked Business Process Improvement their # 1 priority and Reducing Enterprise Costs # 2 on their agenda. 1 SOLUTION OVERVIEW The reduction in IT spending does not have to come at the expense of quality and innovation. According to Gartner, an IT service organization can achieve up to a 48% cost reduction by applying IT Service Management (ITSM) principles. Traditional ITSM approaches follow a slow methodology for adoption and do not realize cost savings quickly enough. These approaches may take years to fully appreciate measurable results and reach an ROI. Cask’s Agile Service Management (aSM TM ) provides a highly effective and fast-tracked approach to ITSM that includes: » A customer focused ITSM blueprint » Definition and valuation of services within a Service Catalog » A sharpened focus on immediate cost improvement areas » An IT value chain with well-defined inputs and outputs WHY CASK Cask understands that adopting and improving ITSM is not just a technical or process change, but a complex cultural shift that can be very challenging. Our practitioners have significant hands-on experience improving IT operations for customers of all sizes. Cask’s aSM TM methodology is an innovative and advanced way to benchmark your key IT processes against best practices and discover the highest return opportunities for savings and service improvements. RAPIDLY IMPROVE PROCESSES AND CUT COSTS How do we improve success? Cask enables the rapid identification of target process areas that when optimized can dramatically increase quality, improve value, decrease cost and reduce risk to your organization. Cask offers clients a range of business and technology management services that enable organizations to achieve success. Cask’s experienced professionals work with customers to develop strategy, implement integrated solutions, and drive success. Cask provides end-to- end services and expertise across four primary practice areas: » Enterprise Strategies & Solutions » Acquisition & Development Management » Value Network Management » Technology & Engineering Services Our success is based on bringing together experienced professionals, with real world practitioner experience, to create and deliver business value. 1 According to Gartner 2 Based off past performance » Improved processes using lean techniques and ITSM best practices (i.e. ITIL ® , COBIT ® , CMMI-SVC) and standards (ISO/IEC-20000) » Control mechanisms to track IT cost to your organization and activities » Real cost savings in shorter time increments with an ROI in less than 12 months 2