Agile Prague, 2016 UX is team work! Mariana Morris @MarianaMota
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Agile Prague, 2016
Mariana MorrisUX is team work!Mariana Morris
@MarianaMota
oxfordcc.co.uk
UX OXFORD
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Are you crazy? I can’t do that! ” - developer
“
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This looks nothing like the design I made! ” - designer
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US THEM
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Designing or developing in isolation is not an option.
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US
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@MARIANAMOTA@MARIANAMOTA
Techniques to get your team involved in user research
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https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
GOV.UK
Meet users early and often.
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THE PROCESS
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ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
MarianaUX Designer
MarkProject Manager Reynold
Account Manager
TimDeveloper
ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
PaulSupport and training
MarianaUX Designer
Ant User
USER INTERVIEW
Oxford Computer Consultants running usability testing at Bath & North East Somerset Council@MARIANAMOTA
USER RESEARCH STREAMED BACK TO THE OFFICE
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It’s not what users want.
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It’s not what users want.
It’s what users need.
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@MARIANAMOTAhttps://en.wikipedia.org/wiki/Alan_Cooper#/media/File:AlanCooper.jpg
Alan Cooper Pioneer in interaction design
USER FLOW
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User flow
QUESTION - MISSING - IDEA
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http://www.romanpichler.com/tools/product-canvas/
THE PRODUCT CANVAS
User groupsUser flow
Sketches
Sprint goal
Sprint tasks
MetricsProject goal
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SKETCHING
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http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/
Feel comfortable sharing unfinished work.
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STAKEHOLDER WORKSHOP
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Verbal communication:
Facilitator & Leader
Facilitator language• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
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Leader language• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
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https://medium.com/shopify-ux/fresh-eyes-design-talks-ddecdb2cc237#.x7hydvk0i@MARIANAMOTA
When asking for feedback:• State clearly:
Where you are at What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
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When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste. Refer to the briefing and user research.
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Avoid:
“I don’t like it.”
“Can’t do it” (without explaining why)
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Go back to the brief.
Gerry Leonidas in an interview for Talking Design
“Give it 5 minutes.”
https://signalvnoise.com/posts/3124-give-it-five-minutes
“If someone loses, you did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/
Let’s not settle.
We work with technology.
It’s always changing.
This process will change.
So,
Let’s keep meeting up,
discussing, improving.
So,
Let’s keep meeting up,
discussing, improving.
Regularly.
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