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KOMMUNIKATION 3.0 agile communication & communication in agile environments
Sascha Demarmels [email protected] www.kommunikation30.ch
Why communication is crucial in an agile
environmentand how we can communicate in an agile way
Zurich, November 24th 2018, Agile Tour Zürich
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Sascha Demarmels www.kommunikation30.ch
The agile framework and communication
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Agenda
Agile communication
Conflicts
Collaboration
Tools for agile communication
Questions & discussion
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How to communicate in an agile way
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Agile values for communication
Illustration: Demarmels: Agilität & Kommunikation
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Agile communication – Agile Manifesto
„The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.“
- communicate face-to-face
- communicate regularly and often
- communicate informally and open-minded
- get feedback to your communication
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Agile communication – Scrum Values
Commitment
Courage
Focus
Openness
Respect
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How to deal with conflicts
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Escalation of conflicts during agile transformation
Illustration: Demarmels: Agilität & Kommunikation
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Conflicts
distinction
- disagreement (opinions on facts) vs.
- conflict (emotion)
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Four sides of a message (Schulz von Thun)
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How to bring people into the zone of collaboration
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Cooperation (cf. Blake & Mouton)
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Collaboration
presupposes will of all parties
people collaborate
- when feeling save
- when feeling taken seriously
- when feeling appreciated
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Tools for agile communication – Agile transformation
XLR8! / Accelerate! (Kotter)
Agile Wheel
Celebration Grid
Delegation Poker
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XLR8! / Accelerate! (Kotter)
Illustration: Demarmels: Agilität & Kommunikation
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Agile Wheel (Šochowá)
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Celebration Grid (Management 3.0 / Appelo)
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Delegation Poker (Management 3.0 / Appelo)
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Tools for agile communication – Agile teams
communication on eye-level
osmotic communication
powerful questions (and active listening)
nonviolent communication
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Communication on eye-level
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Osmotic communication (Cockburn)
Illustration: Demarmels: Agilität & Kommunikation
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Powerful questions and active listening
Illustration: Demarmels: Agilität & Kommunikation
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Nonviolent communication (Rosenberg)
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There is no perfect. – We are all human.
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Agile communication demands continuous self-reflection.
Inspect & adapt.
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KOMMUNIKATION 3.0 agile communication & communication in agile environments
Sascha Demarmels [email protected] www.kommunikation30.ch
twitter.com/SaschaDemarmels linkedin.com/in/sascha-demarmels
Any questions for discussion?
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Sascha Demarmels www.kommunikation30.ch
Sascha Demarmels: Agilität & Kommunikation. Zürich: Versus-Verlag.