Agent Studio Website Representative: Seyi Akinnaso Connect on social media! Watch Training Video A little about them Agent Studio and the Agent Studio Marketing Center are a website and email marketing platform built for today’s travel professional. Be sure to ask them about: ● Their different pricing tiers and inclusions ● How their Marketing Center Works ● What vendors they work with ● How their online booking system works ● Where the automated destination and special content pulls from AIG Travel Insurance Travel Guard Insurance Representative: Kelly Sanchez Connect on social media! Watch Training Video A little about them With so many types of insurance available for agents to recommend to their clients from vendor insurance to 3 rd party insurance like Travel Guard how can you as an agent best equip yourself to present to your client options that work for them, and options that protect you? Be sure to ask them about: ● Travel Guard desktop program for EASY QUOTING (EZTips…a super easy install). ● Importance of who to email the quote to. ● How to easily lay out the differences between supplier insurance and 3 rd party insurance like Travel Guard. ● How they price children, adults and seniors. This is VERY important to understand. Specifically children pricing.
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Agent Studio Website Connect on social media! Watch ... · Connect on social media! Watch Training Video A little about them There are so many types of insurance available for agents
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Transcript
Agent Studio Website Representative: Seyi Akinnaso
Connect on social media!
Watch Training Video
A little about them Agent Studio and the Agent Studio Marketing Center are a website and email marketing platform built for
today’s travel professional.
Be sure to ask them about: ● Their different pricing tiers and inclusions ● How their Marketing Center Works ● What vendors they work with ● How their online booking system works ● Where the automated destination and special content pulls from
AIG Travel Insurance Travel Guard Insurance Representative: Kelly Sanchez
Connect on social media!
Watch Training Video
A little about them With so many types of insurance available for agents to recommend to their clients from vendor insurance to 3 rd party insurance like Travel Guard how can you as an agent best equip yourself to present to your client options that work for them, and options that protect you? Be sure to ask them about:
● Travel Guard desktop program for EASY QUOTING ( EZTips …a super easy install).
● Importance of who to email the quote to.
● How to easily lay out the differences between supplier insurance and 3 rd party insurance like Travel
Guard.
● How they price children, adults and seniors. This is VERY important to understand. Specifically
Carnival Cruise Lines Representative: Scott Vecrumba
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Watch Training Video
A little about them Carnival has certainly come of age when it comes to their product offerings. Outdoor dining on their ships is
just the start. Are you signed up for Carnival Passport?
Be sure to ask them about:
● The outdoor dining experiences on their new ships for not only for casual dining, but also for upscale
cuisine.
● Ask Scott about Carnival Passport and what it can do for you.
● Concerts on CCL, ask Scott where to find who is performing and on what ship/dates.
Celebrity Cruises Representative: Allycia Auxier
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Watch Training Video
A little about them Celebrity broke through into the all-inclusive market by adding their Go Big, Go Better, Go Best promotions!
Finally a way for agents to earn BIG, BETTER, BEST when selling cruises. Sell this promotion earn MORE!
Be sure to ask them about: ● A full perspective of these promos.
● How they can affect the ability to upgrade your clients to those Concierge Class suites!
● What are the levels of the GoBig, GoBetter, GoBest promotion.
● Is the GBGBGB program for all ships all sailings?
● Ask her about her new bundle of love!
Classic Vacations Representative: Kyle Brock
Connect on social media!
A little about them Classic Vacations gives agents a unique way to book Scenic River Cruises and earn higher commission.
Classic offers land vacations to various destinations such as: Europe, Mexico, Caribbean and Australia.
They also have other destinations as well. They offer a great opportunity to booking the pre and post hotel
stays for your cruise clients along with of course a full vacation experience!
Be sure to ask them about: ● Classic’s Royalty Reward program. ● Their interactive and traditional brochures all found in their site. ● What are some of their speciality areas of the world ● Do they do villa rentals?
A little about them Collette is a tour operator with travelling opportunities for clients both abroad and within the United States. Be sure to ask them about:
● How big are their groups normally?
CIE Tours Representative: Roger Kraemer
Connect on social media!
A little about them Ireland, Scotland and Britain are their speciality! Whether you are an expert in any of these countries or a
“newbie” a call to CIE will give you the tools to look like an expert to your clients.
Be sure to ask them about: ● Ask about some of their very unique tours.
● Ask about “taste” of Scotland and Ireland (with a little whiskey too).
● Do they offer Chauffeur-Drive, or Go-As-You-Please independent options.
Delta Airlines Representative: Tim Frederick
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A little about them Tim is only able to be at the Saturday evening event. Please seek him out and take a moment to thank him
for sponsoring our evening with so many wonderful giveaways.
Be sure to ask them about: ● The importance of ticketing Delta through SmartPoint, GDS, nuTravel @ TQ. Those complimentary
seat upgrades can’t be beat and are exclusive to TQ’s ARC #.
Exclusive Group Travel Representative: Holly Sievers
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Watch Training Video
A little about them Don’t be fooled by the world GROUP in their company name. EGT does indeed do a great job with your
groups to the Caribbean and Mexico, but they also offer packages for all your travel clients from a single
traveler to your groups.
Be sure to ask them about: ● Their Group Together product for your smaller groups like families and weddings.
● Any EXCLUSIVE Agent Incentives they might have going.
● Ask Holly about their newest partner.
FlyOver America Connect on social media!
A little about them FlyOver America is a fully immersive experience that gives clients a glimpse of landscapes all over the USA. Be sure to ask them about:
Globus Family of Brands Representative: Paul Christianson
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Watch Training Video
A little about them Avalon River Cruising (those wonderful floor to ceiling and wall to wall windows), Globus Tours, Monograms,
Cosmos, 4 different brands under one umbrella perfect option for your Europe clients.
Be sure to ask them about: ● Monograms and how it can work for your clients who want to travel independently but want a “life
line”.
● If you have potential clients looking for a specialty river cruise focusing on maybe wine, art, culture,
religion that’s a definite question for Paul, and yes, he does have a the perfect tour for your clients
who are on a bit of a budget.
● How can you get an MBA with Globus (what is their MBA)?
● Avalon education and a free cruise. What is this and how do you sign up? When do you have to sign
up by in order to earn a complimentary cruise?
Groupize Representative: Alisa de Gaspe Beaubien
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Watch Training Video
A little about them Absolutely the perfect tool for planning, booking and managing your groups. Whether they are destination weddings, school groups or maybe an incentive trip. If you have GroupIZE is definitely a tool you will want to become familiar with Be sure to ask them about:
● Can I book just 1 room? ● What about multiple credit cards, multiple room categories? ● How can they help you manage your groups for booking? ● Do they have a live booking tool, that plugs into GDS or hotel direct for block space? ● Can I send out an RFP for proposals? Does it matter the size of my group for this?
A little about them If you care for wedding couples in the Caribbean and Mexico, Paradisus resorts is a must to have in your file
cabinet of hoteliers who specialize in romance.
Be sure to ask them about: ● Their wedding inclusions, how to guarantee quickly and easily the wedding date and time.
● The resort within the Paradisus called the Reserve, perfect for those high touch clients, offering
1-2-3 bedrooms. Oh, do they have swim up suites? I don’t know, you are going to have to ask! Get
ready to be WOW’d by all the levels of service she will have to talk with you about.
PinSIGHT Representative: Veronique Deblois
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Watch Training Video
A little about them PinSIGHT is a Travel Leaders product. Talk about an easy booking tool that allows agents to book rates that pull from many different sites, along with the Travel Leaders negotiated rates and the Hotel Select Program.
Be sure to ask them about: ● Current, exclusive TQ program and a chance to win $250/month.
● Ask they what sites they currently pull rates from, and what that means to you.
● Can you add a markup to the booking? I am sure if you ask, they will tell you.
Princess Cruises Representative: Joe Seeb
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Watch Training Video
A little about them Princess cruises not only sails the world, but sails the world in style. Cruising can offer a unique view when
traveling to Asia, the South Pacific, Alaska, Europe, Panama Canal or how about a World Cruise?
Be sure to ask them about: ● The Princess difference in Alaska. ● Also ask how taking the time to educate yourself on Princess, through the Onesource Academy will
give you the opportunity to sail on one of their ships once you have graduated. He’s also got a “sister” company to talk with you about, maybe you’ve heard of them, Cunard?
● Ask Joe what the TQ Princess sales are about and how they benefit you
A little about them A Rocky Mountaineer vacation is the perfect pre or post to an Alaska cruise. Travel through the Rocky
Mountains not only in style but on a Rocky Mountaineer, you travel back in time! Definitely a bucket list item!
TQ Rocky Mountaineer training (webinar) viewed ahead of time will arm you with all the necessary
information on this great vendor to take full advantage of your time with Balinda. My personal favorite? The
tour of the restroom on the train!
Be sure to ask them about: ● How do their trains work for handicapped? ● Do you sleep on the train if it’s a 5 day trip? ● Private car for potential destination weddings, incentives, or meetings, interested? Ask. ● How is luggage handled from the train to hotels? ● How is viewing in their domed car, specifically how much of the dome is clear? ● What different plans do they have GOLD Leaf etc.
Sandals & Beaches Resorts Representatives: Chad Krueger & Dawn Bolte
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A little about them For more than thirty years, Sandals has perfected the romantic resort experience for couples, earning a worldwide reputation as the place where "love is all you need" and you don't need to worry about a thing! A total of 15 Sandals Resorts located throughout the Caribbean including Jamaica, Bahamas, Grenada, Barbados, Antigua and Saint Lucia. Each offers stunning beachfront settings, luxurious accommodations and many features that make up the Sandals experience. The one thing about Sandals always something new!
Be sure to ask them about: ● “what’s new”? Which resort is being updated, anything over the water we need to know about?
Don’t forget to have Chad update you on the TA portal and all things marketing, social media, and
client registration that can be found in the site.
● Why you need to register your bookings as soon as you make them!
● How to earn a complimentary stay.
Sun Country Airlines & Vacations Representative: Jennifer Lien
Connect on social media!
A little about them Sun Country Airlines and Sun Country Vacations are definitely your clients ticket to fun and sun.
Be sure to ask them about: ● Which cities Sun Country departs out of.
● Their great group product, and the benefits both you and your clients can receive for booking this
brand.
● If Sun Country isn’t specific to your main departure city are they a vendor you don’t need to stop and
meet? NOT at all, their land product might just be what you are looking for. Ask Michaela she will fill
you in.
The British Virgin Islands (BVI) Representative: Hazel Penn
Connect on social media!
A little about them The trick to understanding the British Virgin Islands is recognizing the ‘s’ at the end of the word island. There
is more than one, and they each have something unique about them. Tortola, Virgin Gorda, Anegada, Jost
Van Dyke might just be the perfect getaway for your client.
Be sure to ask them about: ● How do you get from one island to the other? Better yet, how do you get to the BVI.
Travel Leaders Representatives: Ken Ellis, Carrie Brandt, Veronique Deblois
Connect on social media!
Watch Training Video
A little about them So many great programs to help build your business, educate yourself on vendors and offerings. TQ is a member of Travel Leaders franchise group.
Be sure to ask them about: ● Agent Profiler, what’s the cost
● What do I get out of it?
● How easy is it to get mine up?
● Destination Wedding Training, do they have one I could take?
● What resources does TL have for me in selling destination weddings?
● I want to learn about and become a specialist in Luxury Travel, can TL help me?
● I want to learn About Active Adventure travel, can TL help me?
● I want to become Leisure Travel Specialist, is there a class for that?
● I might be interested in Corporate Travel, does TL have a program for me?
● What kind of class might you find in the LMS? Where is the LMS? What is the LMS?
● What are some of the programs IC’s love most about Travel Leaders.
● Where does pinSIGHT fit in here?
Travelport Cruise & Tour Representatives: Beth Johnson, Noel Fitzgerald, Bob Thomas & James Horvath
Connect on social media!
Watch Training Video
A little about them Travelport Cruise and Tour is a product that all agents should have in their base of knowledge. TPC&T helps
to sort through all the cruise lines at once. No shopping from one site to another. Everything in one place is
what TPC&T is all about!
Be sure to ask them about: ● Does TPC&T compare all lines at once?
● Can I book and put payment on in their site?
● If I have a concern with a cruise can I call the cruiseline direct to get help?
● If the cruise line changes say a cabin assignment for me, do they take it over and it disappears out of
TPC&T?
● Do group rates show in TPC&T?
● Are packaging opportunities available that are specific to Celebrity, Princess & NCL through TPC&T?
● Can I email quotes to clients?
● Can I manage my cruises booked both in TPC&T and booked with the cruiseline direct all show in