AMC CONTACT CANVAS FOR ASPECT AMC Technology’s Contact Canvas™ CRM Integration solutions for Aspect Contact Centers provide packaged integration with leading business applications such as Salesforce, SAP, Oracle Siebel, Oracle Service Cloud, Oracle PeopleSoft and Microsoft Dynamics. Businesses can improve call management by enabling full CTI functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population. As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP Contact Center and Aspect Contact Server that deliver native, server-level integration. Used every day by thousands of agents around the globe, AMC solutions help innovative organizations to work more effectively and deliver higher levels of customer service. Agent Desktop Highlights + Enables full CTI functionality in or outside the CRM application desktop, including dial-out, conference calls, transfers and click-to-dial + Provides screen pops with critical customer information based on ANI/DNIS identification right when the phone rings + Supports Salesforce, SAP, Oracle Service Cloud, Oracle Siebel, Oracle PeopleSoft and Microsoft Dynamics.
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AMC CONTACT CANVAS FOR ASPECT AMC Technology’s Contact Canvas™ CRM Integration solutions for Aspect Contact Centers provide packaged integration with leading business applications such as Salesforce, SAP, Oracle Siebel, Oracle Service Cloud, Oracle PeopleSoft and Microsoft Dynamics. Businesses can improve call management by enabling full CTI functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population.
As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP Contact Center and Aspect Contact Server that deliver native, server-level integration. Used every day by thousands of agents around the globe, AMC solutions help innovative organizations to work more effectively and deliver higher levels of customer service.
Agent Desktop Highlights + Enables full CTI functionality in or outside the CRM application desktop,
including dial-out, conference calls, transfers and click-to-dial
+ Provides screen pops with critical customer information based on ANI/DNIS identification right when the phone rings
+ Supports Salesforce, SAP, Oracle Service Cloud, Oracle Siebel, Oracle PeopleSoft and Microsoft Dynamics.
AMC CONTACT CANVAS ARCHITECTURE AMC provides server-based integration to CRM for leading communication solutions including Aspect. The AMC solution consists of the Contact Canvas Server, one or more voice drivers, and applications adapters, which communicate with CRM.
AMC TECHNOLOGY, LLC 15521 Midlothian Turnpike Suite 301, Midlothian, VA 23113 • 804-419-8600 • 1-800-390-4866
Fax: 804-419-8601 [email protected] www.amctechnology.com
© 2014 AMC Technology L.L.C. All rights reserved.
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