AGENDA March 17, 2020

AGENDA______ March 17, 2020

Thomas L. Berkley Square 2000 San Pablo Avenue, Fourth Floor Oakland, California 94612 510-271-9100 / Fax: 510-271-9108 Lori A. Cox [email protected] Agency Director http://alamedasocialservices.org

February 24, 2020 Honorable Board of Supervisors County of Alameda 1221 Oak Street, Suite 536 Oakland, CA 94612 Dear Board Members: SUBJECT: APPROVE TWO SERVICE AGREEMENTS TO PROVIDE KINSHIP SUPPORT

SERVICES TO FOSTER CAREGIVERS

RECOMMENDATION:

A. Approve a new service agreement (Master Contract No. 900176; Procurement Contract No. 19632) with Family Support Services (Principal: Cheryl Smith; Location: Oakland) to provide kinship support services to foster caregivers in the Northern Alameda County for the contract term 7/1/20 - 6/30/22 in the amount of $1,500,000 ($750,000 annually);

B. Approve a new service agreement (Master Contract No. 900117; Procurement Contract

No.19631) with Lincoln (Principal: Allison Becwar; Location: Oakland) to provide kinship support services to foster caregivers in the Central, Southern, and Eastern Alameda County for the contract term 7/1/20 - 6/30/22 in the amount of $1,500,000 ($750,000 annually); and

C. Authorize the Social Services Agency Director, or designee, to negotiate and execute the

agreements under the Community-Based Organization (CBO) Master Contract process and return an executed copy to the Clerk of the Board for filing.

SUMMARY/DISCUSSION: This letter requests action by your Board to approve service agreements with two Community-Based Organizations (CBOs), Lincoln and Family Support Services, to provide kinship support programs in the County of Alameda for Fiscal Years (FY) 2020-2022. Kinship support programs increase the capacity for formal and informal relative caregivers and fictive kin (such as neighbors and family friends) to provide resource parenting for children and youth who are at risk of entering foster care or of becoming dependents of the juvenile court. On September 18, 2018 (Item No. 4), as a result of a 2018 Request for Proposal (RFP No. 2018-SSA-CFS-KSS), your Board approved awards for Family Support Services and Lincoln to provide kinship support services for FY 2018-2020. The RFP documents soliciting kinship support service providers specified the County’s intent to award the contracts for the period of July 1, 2018 through June 30, 2020 with an option

Honorable Board Members -2- February 24, 2020 for successful bidders to renew their contracts for two additional years. Approving these two service agreements provides the additional two years of service described in the RFP. Effectiveness of the kinship support services contracts is reported monthly by the contractors using seven performance measures, including: the number of outreach activities conducted; information, referral, crisis intervention, and critical needs support calls and contacts; families provided case management services; support group participant hours; youth programming participant hours; the percent of satisfied caregivers; and the percent of case management participants reporting a reduction in stress. In FY 2018-2019, the two contractors met or exceeded nearly all performance targets. Family Support Services met or exceeded all targets except the number of case management participants (94.5% of target) and the percent of case management participants with reduced stress (94% of target), while providing 478% of the target participant hours of youth programming. The other kinship support services provider, Lincoln, met or exceeded all targets except number of support group hours (86% of target) and the percent of case management participants with reduced stress (89% of target), while providing 179% of the target participant hours of youth programming. SELECTION CRITERIA/PROCESS:

On April 2, 2018, SSA released RFP No. 2018-SSA-CFS-KSS to solicit bids for kinship support service contractors for two service regions in Alameda County. SSA received Federal Grant Funds Waiver No. F1248 for the RFP process from the Office of Contract Compliance Reporting on February 28, 2019. The RFP was posted on the General Services Agency (GSA) and SSA websites and distributed through the Current Contract Opportunities mailing service, which includes certified Small Local Emerging Businesses (SLEB). Networking/bidders conferences were held in Hayward and Oakland on April 12 and April 13, 2018, respectively. The proposal process resulted in seven bids, which were evaluated in two stages by a County Selection Committee (CSC). Proposals were initially scored by CSC members to develop a short list of bidders. Four of the seven proposals from agencies obtained sufficient points to advance to the second stage, and those four agencies participated in interviews with the CSC. References of the four finalist agencies were screened by SSA staff. On May 31, 2018, Family Support Services and Lincoln were selected by the CSC to receive an Intent to Award letter from SSA. No appeals were received. Family Support Services is a certified small business (Certification No. 10-00093, expiration date March 31, 2020). Both agencies are local nonprofit agencies and are therefore exempt from County SLEB requirements. Federal Grant Funds Waiver No. F1248-D for Lincoln was approved by the Office of Contract Compliance and Reporting on January 31, 2020. Federal Grant Funds Waiver No. F1248-C was approved for Family Support Services by the Office of Contract Compliance and Reporting on January 31, 2020. Both waivers will expire June 30, 2021 and will be renewed by the SSA Contracts Office as required. FINANCING: Funding for the recommended awards will be included in the proposed FY 2020-2021 and FY 2021-2022 Maintenance of Effort Budgets with the funding level of the program at the same amount as the Fiscal Year 2019-20 Approved Budget. There are no additional net County costs. VISION 2026 GOAL: Approval of the kinship support contracts aligns with the 10x goals of Eliminate Poverty and Hunger and Eliminate Homelessness in support of our shared vision of a Thriving and Resilient Population. Sincerely,

Lori A. Cox Agency Director

Form 110-9 Rev 7/23/15, Page 1 of 2 – INTERNAL COUNTY OF ALAMEDA USE ONLY

REQUEST TO ENCUMBER, ADD, LIQUIDATE FUNDS OR PAY BOARD-APPROVED CONTRACTS

Department Contact Name: _______________________________________ Phone #:___________________ QIC:______________

Supplier Name: ______________________________________________________________________________________________

Supplier Remittance Address: ________________________________________________________Alcolink Supplier Address #____

Supplier Vendor ID: _________________ Master Contract #: _________________ Procurement Contract #: ___________________

Description of Contract: ______________________________________________________Performance Measurement: ___________

Procurement Contract Begin Date: __________Expire Date: ____________SLEB Waiver #:_______ Type: Board GSA Fed

Check box appropriate box (A-D) below. If request below is for CBO/Human Services Contract also check box here:

A. ENCUMBER FUNDS IN A NEW PURCHASE ORDER for Period of Funding from_____________ to_______________

PO# Board Approval Date: ________________ Agenda Item Number: ___________________

Total Amount Authorized By Board:$ ____________________ Amount to be Encumbered:$ __________________________

Justification if partial encumbrance requested: ________________________________________________________________ (See reverse for required Additional Supplier Contact Information when requesting A. for CBO/Human Services Contracts)

B. ADD FUNDS TO EXISTING PURCHASE ORDER for Period of Funding from_______________ to_________________

PO Number: _____________________Board Approval Date: ___________________Agenda Item Number: ______________

Total Amount Authorized By Board:$ _____________________ Amount to be Encumbered:$ __________________________

Justification if partial encumbrance requested:________________________________________________________________

C. LIQUIDATE FUNDS FROM A PURCHASE ORDER

Purchase Order Number: __________________________ Amount to be Liquidated: ____________________________

Liquidation Justification: _________________________________________________________________________________

D. PAY SUPPLIER – UPLOAD INVOICE

PO #___________ Business Unit: ____________ PO Type:_____________ Voucher #: __________________

Invoice #: _________________ Amount Due $: _____________________ Service Period: ____________________________

Payment Handling (See Reverse): US-Mail DP-Return to Department SP-Department Pick Up

AA-Mail w/Attachments 3rd

Party CBAP

Pay Comments _________________________________________________________________________________________

Dept Claims Processor: _____________________________ Dept. Claims Approver: _________________________________

ACCOUNTING INFORMATION

Business Unit Account Fund Dept Program BY Subclass Proj/Grant Amount

Total

CBO/Human Services

Contract History of Funding:

Original Amendment # Amendment # Amendment # Amendment # Amendment #

Funding Level

Amount of Encumbrance

File Date

File / Item #

Reason

Funding

Source Allocation

(Estimated Only. See Contract Exhibit B) Federal - CFDA # State County BOS Dist #

Authorized signatory below certifies that contractor has provided goods/services as invoiced and verifies the mathematical accuracy of the invoice; that all financial provisions of the contract have been met (including the rates charged); that all invoiced items are specifically authorized by the contract and no contract limits have

been exceeded (in total, by month or by expense category).

Authorized Signature: __________________________________Department:___________________________Date: ___________

Print Name of Authorized Signatory: _________________________________________________________ Phone: ______________

03-17-2020

23501

1st of two years approved by BOS on 3-17-20

10000

06-30-2021

SSA

4

$

SOCSA

07-01-2020

(50%)

X

19632

$

NA

X

900176

$750,000

80afd133-68aa-4920-858a-dfffac174cfe

610341

NA/3

$750,000

X

Board Action

30756

303 Hegenberger Road, Suite 400, Oakland CA 94621

$375,000

5

750,000

Other

Kinship Support Services

(510) 267-9457(510)268-2721Gloria Carroll

(510) 267-9457

1

4.0

320100

3

$750,000

23501

1.0

RBA

Family Support Services

3

$750,000

$375,000

a044N000015boFDQAY

F1248-C

Sandra Oubre

06-30-2021

2

93-658

750,000

36999

\\ac01fs8600.acgov.org\esign_SSA\SSAContractRenewals\2021\Family Support Services_30756_$750000

07-01-202003-17-2020

(50%)

2021

7/20/2020

Sandra Oubre

17500

Form 110-9 Rev 7/23/15 (Page 2 of 2)

Additional Supplier Contact Information (Required when requesting A. above for CBO/Human Services Contracts)

Supplier Mailing Address (if different from remittance address above):_________________________________________________

Supplier Contact Person: ______________________________________ Phone #:__________________ Fax #________________

Supplier Contact Person Email: _______________________________________________________________________________

Supplier Signatory Email: ____________________________________________________________________________________

Payment Handling Pay Comments / Instructions Must Include

DP-Return to Department

Return the warrant to the department

1. Name of the person to receive the warrant

2. QIC of the person to receive the warrant

3. The voucher payment handling code must not

specify "US" or the Auditor's Office will

automatically mail the warrant to the payee

SP-Department Pick Up

The department will pick up the warrant (In an

emergency, a department liaison may arrange with the

Auditor's Office to pick up a warrant. Vendors may not

pick up warrants.)

1. Name of the contact person to be notified when the

warrant is ready

2. Phone number of the contact person




US-Mail

The Auditor's Office will mail the warrant directly to the

vendor through the US Mail

1. The claim/voucher must have the correct address.

2. Attachments are not sent with the warrant.

AA-Mail with Attachments



1. Attachments are sent with the warrant.

2. The department must upload a copy of all

documents that are to be sent with the warrant.

3rd

Party CBAP

Third-party Contractor Bonding Assistance Program

1. Required when contractor is participating in

County Bonding Assistance Program sponsored

by County Administrator’s Office Risk

Management Unit.

2. Third-party address must be added to Vendor

file in Alcolink and identified in #2 Remittance

Address on reverse.

[email protected]

510-834-2443

303 Hegenberger Road, Suite 400, Oakland CA 94621

[email protected]

510-834-1548Cheryl Smith

Department Name: Children and Family Services

CBO MASTER CONTRACT ANNUAL RENEWAL AMENDMENT

FOR FISCAL YEAR (FY) 2020-2021 FOR EXHIBITS A & B

Reference is made to that Master Contract No. 900176 (“Master Contract”) made and entered

into by and between FAMILY SUPPORT SERVICES ("Contractor”), and the COUNTY OF

ALAMEDA, a body corporate and politic of the State of California ("County").

The Master Contract is hereby amended by adding the following described exhibits, all of which

are attached and incorporated into the Master Contract by this reference:

1. Exhibit A FY 2020-2021 Program Description and Performance Requirements:

This contract will supply Kinship Support services during the period of July 1, 2020

through June 30, 2021. Exhibit A FY 2020-2021 entered into between the Social Services

Agency of the County of Alameda and Contractor for the Master Contract referenced

above, replaces and supersedes any and all previous Exhibit As entered into between the

Social Services Agency of the County of Alameda and Contractor for this Master Contract.

2. Exhibit B FY 2020-2021, Terms of Payment: The amount payable under this Annual

Renewal Amendment shall not exceed $750,000. Exhibit B FY 2020-2021 entered into

between the Social Services Agency of the County of Alameda and Contractor for the

Master Contract referenced above, replaces and supersedes any and all previous Exhibit Bs

entered into between the Social Services Agency of the County of Alameda and Contractor

for this Master Contract.

3. Exhibit C Insurance Requirements

4. Exhibit D Audit Requirements

5. Exhibit E HIPAA Business Associate Agreement (intentionally omitted)

6. Exhibit F Debarment and Suspension Certification

7. The following Exhibits are also attached to and incorporated into the Master Contract by

this reference:

NA

Except as herein amended, the Master Contract is continued in full force and effect.

COUNTY OF ALAMEDA CONTRACTOR

By:{!1} ______________________________ By: {!2} _________________________

{!f1} ____________________________________ {!f2} ________________________________

Print or Type Name Print or Type name

Title: Director, Social Services Agency _ Title:{!3} _________________________

Date:{!4}______________________________ Date:{!5} _________________________

Page 1 of 25

ALCOLINK Master Contract No.: 900176 Board of Supervisors Approval Date: 3/17/2020

Supplier ID: 30756 Agenda Item No.: 3

Cheryl Smith

7/20/2020

Chief Executive Officer

7/20/2020

Lori A. Cox

Page 2 of 24

EXHIBIT A

PROGRAM DESCRIPTION AND PERFORMANCE REQUIREMENTS

Contractor Name: Family Support Services

Contracting Department: Children and Family Services

Type of Services: Kinship Support Services Program

I. Program Name

Family Support Services - Kinship Support Services Program

II. Contracted Services

The Kinship Support Services Program provides community-based family support services

to both formal and informal relative caregivers who reside within The County of Alameda

and care for their family members. Kinship sites provide an array of services to families who

are not engaged in the Juvenile Dependency Court process (non-dependent families) and

with families who are engaged with the Court (dependent families). For non-dependent

families, case management as well as supportive services are offered, including caregiver

support groups, respite care, child/youth activities, information and referral, advocacy,

homework clubs, education and training sessions, and other activities and events throughout

the year. For dependent families, all aforementioned activities, with the exception of case

management, are offered.

Due to orders issued by the State of California and County of Alameda, beginning in March

2020, related to the COVID-19 Pandemic, Contractor and County will collaborate to make

adjustments in the delivery of contracted services agreed to in this contract, so that all

services are carried out in compliance with State and County health requirements.

III. Program Information and Requirements

A. Program Goals

The goals of the program are to:

1. Assist Alameda County Social Services Agency (ACSSA) in its effort to decrease

the number of children/youth entering foster care by providing support services to

relative caregivers and fictive kin to care for children/youth who might otherwise

enter a foster home due to abuse or neglect or who are at risk of juvenile court

dependency.

2. Improve outcomes related to safety, permanency, and well-being for the

children/youth receiving services.

3. Reduce or eliminate need for children/youth to enter/re-enter foster care.

Page 3 of 24

4. Improve caregiver understanding of children and youth’s options for permanency,

such as guardianship or adoption and resources available to support permanency

such as the Kinship Guardianship Assistance Payment Program (Kin-GAP) and the

Adoption Assistance Program (AAP).

5. Increase likelihood of relatives to assume and maintain responsibility and care of

children/youth from their extended families.

6. Increase placement stability of children/youth with relative caregivers.

7. Build a sustainable network of care for kinship families through outreach,

education, and collaboration.

8. Improve educational outcomes for children/youth in relative care.

9. Increase awareness of the Kinship Support Services Program through presentations

and networking with community leaders/organizations.

B. Target Population

The Kinship Support Services Program (Kinship) works with relative caregivers who

reside in The County of Alameda and care for their family members. Census data

indicate that there are more than 2,600 grandparents living within The County of

Alameda who are primary caregivers for their grandchildren under 18 years of age.

Three large groups of children/youth are potential Kinship service recipients. These

include 353 current Kin-GAP recipients residing within the boundaries of The County

of Alameda, 254 current Non-Needy Relative CalWORKs recipients, and 291

children/youth currently living with Non-Related Extended Family Members.

C. Program Requirements

1. Referrals: Any child welfare worker can refer a relative caregiver family to a

Kinship site for support services. Additionally, the Kinship Unit, which is a part of

the Permanent Youth Connections section within the Department of Children and

Family Services (DCFS) has regular meetings with the Kinship sites and when

possible works to create a warm handoff for relative caregivers, so that when the

family leaves the Juvenile Court and child welfare system, the family has a familiar

resource available.

2. Service Area: Contractor shall provide services to Central, Southern, and Eastern

Alameda County: (San Leandro, San Lorenzo, Hayward, Fairview, Castro Valley,

Ashland, Cherryland, Livermore, Pleasanton, Dublin, Fremont, Newark, and Union

City).

3. Service Delivery Sites:

a. Taylor Memorial United Methodist Church, West Oakland

b. Contractor’s Office, 303 Hegenberger Road, Suite 400, Oakland

Page 4 of 24

c. Oakland Public Library, East Oakland Branch

d. Legal Assistance for Seniors, 333 Hegenberger Rd., Ste. 850, Oakland

D. Minimum Staffing Qualifications

Contractor shall have and maintain current job descriptions on file with the Department

for all personnel whose salaries, wages, and benefits are reimbursable in whole or in

part under this agreement. Job descriptions shall specify the minimum qualifications

for services to be performed and shall meet the approval of the Department. Contractor

shall submit revised job descriptions meeting the approval of the Department prior to

implementing any changes or employing persons who do not meet the minimum

qualifications on file with the Department.

IV. Contract Deliverables and Requirements

A. SUPPORT GROUPS FOR RELATIVE CAREGIVERS

Structured, regularly scheduled support groups for relative caregivers will offer assistance in

updating parenting skills and navigating service delivery systems and provide an

opportunity for families to interact with others with similar concerns.

1. Contractor will provide 750 support group participant hours annually (Performance

Measure 4), which will include trainings and workshops specific to kin caregivers.

2. Contractor will provide at least 36 support groups during the one-year contract term.

3. Contractor will offer support groups a minimum of twice per month.

4. Contractor will offer support groups at three locations. Support groups will include

meals and on-site age-appropriate respite/child care in easily accessible locations in

northern Alameda County (west and east Oakland).

5. Contractor will offer morning, evening, and weekend options at the following sites

and times:

a. Every fourth Thursday from 10 a.m. - 12 p.m. at Taylor Memorial United

Methodist Church in west Oakland.

b. Every first and third Wednesday from 5:30 p.m. - 7:30 p.m., Contractor’s

office, 303 Hegenberger Road, Oakland.

c. Every second Wednesday from 10:30 a.m. - 12:30 p.m. at the Oakland

Public Library, East Oakland Branch at 81st Avenue (Bilingual in

English/Spanish).

d. Saturday support group at each location.

e. Quarterly Saturday special events for caregivers and their children,

including Kinship Café.

6. A minimum of eight caregivers will attend each support group meeting.

Page 5 of 24

B. INFORMATION AND REFERRAL

1. Contractor will provide a trained staff member to respond to 350 information and

referral telephone calls or in-person inquiries to link caregivers to programs,

services, and resources in their communities. (Performance Measure 2).

2. The 350 inquiries and responses will include 150 for crisis intervention and critical

needs support (Performance Measure 2).

3. Contractor will transfer calls for assistance to the Kinship Program Director or

Program Supervisor.

4. When a staff person is not immediately available to respond to calls, Contractor’s

staff will return messages within no more than one business day.

5. Contractor staff will spend a minimum of one hour on crisis calls, gathering relevant

information from the caller, helping him/her identify and frame the problem/issue,

explaining options, providing referrals to immediately needed resources, and

completing an assessment form.

6. If needed, the Program Director or Supervisor will refer the case to one of the KSSP

Social Workers who will contact the caller to provide case management services.

C. PROGRAMMING FOR KINSHIP CHILDREN/YOUTH

1. Contractor will provide child/youth programming for kinship children from birth to

18 years of age. All programming will be designed to enhance children’s sense of

physical, emotional or intellectual well-being.

2. Contractor will provide a minimum of 2,800 participant hours annually

(Performance Measure 5).

3. Participation in afterschool activities will include 100 unduplicated children/youth

annually and will consist of:

a. Homework Club and Academic Support – 4-days-a-week 3:00-6:00 PM

b. Teen Night - 6 nights annually, including College Pathways to assist youth in

obtaining high school diplomas and applying for college

c. Community Service and Leadership – 6 events annually

4. Programming may include either one-time events or continuous activities.

5. Contractor will train two staff to teach Making Proud Choices and will offer at least

two series of the 10-module, 750-minute curriculum. One series will be offered in

the first week of August 2020 and one during Spring Break 2021. Courses will be

offered onsite or at a site to be determined.

D. CASE MANAGEMENT FOR KINSHIP FAMILIES

Page 6 of 24

Specific case management services will be provided to relative caregivers according to the

individual case plan timelines of the mutually developed case plan.

1. Contractor will provide case management services for 200 unduplicated families

annually (Performance Measure 3).

2. Contractor will assure case management staff are available to provide services 9:00

AM to 5:00 PM, Monday through Friday, year around. Social workers will begin

working with clients by meeting 1-3 times per week, including home visits and

telephone calls.

3. Case management staff will be available, when requested, at evening support groups

and occasional Saturdays, as needed.

4. Contractor will provide mobile case management services at multiple locations

including the kinship site, community-based support group meeting sites, the Legal

Assistance for Seniors (LAS) office, and in the relative caregiver’s home.

5. ACSSA will provide a stress questionnaire, and applicant will administer the

questionnaire at the beginning and termination of case management services and

record the percentage of case management clients reporting a reduction in stress in

the annual report. 80% of participants will report some reduction in stress by end of

fiscal year (Performance Measure 7).

E. NON-CASE MANAGEMENT FOR KINSHIP FAMILIES

1. Contractor will provide 1,000 non-case management hours to families annually.

2. Support services will include support groups, respite, child/youth activities, and

community education sessions.

3. Respite activities for relative caregivers may be diverse in nature, limited only by the

requirements that:

a. Each occurrence last four hours.

b. Occurrences are short-term and non-recurring.

c. Sufficient detail is given to the County to demonstrate the service is responsibly

administered.

d. Respite care settings are safe and healthy for the children/youth receiving care.

e. The care meets all applicable statutory and regulatory requirements.

4. Community education sessions and informal sessions related to kinship care will be

provided to relative caregivers, and offer:

a. Strategies for relating to and negotiating with children’s biological parents.

b. Guidance navigating education systems, including Individual Education

Programs (IEPs) and tutoring programs.

c. Information on available financial assistance programs and eligibility

requirements for each, such as Medi-Cal.

d. Options for permanency, such as probate guardianship and adoption.

Page 7 of 24

e. Resources available to support permanency.

f. Housing resource information.

F. OUTREACH AND RECRUITMENT

1. Contractor will engage in a minimum of 6 outreach activities annually with the

objective of increasing community awareness of the KSSP’s services in the service

region and recruiting un-served relative caregivers. (Performance Measure 1).

2. Contractor will target outreach toward eligible, un-served relative caregivers.

3. Contractor will strategically design recruitment by using census data and information

from other community organizations to locate program participants from a broad

variety of local communities and will develop and continue relationships with

community leaders, community service providers, and schools to promote outreach

and recruitment.

G. COLLABORATION

1. Contractor will participate in the Alameda County Kinship Collaborative, bringing

together various organizations who work with relative and fictive kin caregivers.

2. Contractor will collaborate with ACSSA and the Alameda County Health Care

Services Agency to seek and implement other sources of public and private funding.

3. Contractor will develop and submit a Memorandum of Understanding (MOU) to the

County for each of the Contractor’s collaborative Kinship partners. The MOUs will

describe the responsibilities of each partner and include the required insurance

documents.

4. Contractor will collaborate with DCFS to create a referral process and form to

facilitate a warm handoff for families exiting the child welfare system.

5. Contractor will participate in unit/section meetings with DCFS staff to share their

respective programs and provide updates.

V. Reporting and Evaluation Requirements

A. Annual Reporting

An annual report is due from Contractor at the close of each fiscal year and will

include:

1. Narrative and Statistical Summary: A narrative description of services provided,

encounter statistics, demographics, results of implementation activities, and the

results of Performance Measures 6 and 7.

2. Results of Satisfaction Surveys: Per Performance Measure 6, Contractor will create

an annual satisfaction survey for caregivers and children/youth to rate the

helpfulness of each service used and overall program satisfaction for participants.

The survey will be approved by ACSSA. The performance objective is that 80% of

caregivers find the program has been helpful. Satisfaction surveys will be

administered at the end of each fiscal year.

3. Results of Stress Questionnaires: Per Performance Measure 7, Contractor will

administer a stress questionnaire that will be provided by ACSSA to caregivers at

the beginning and termination of case management services. In an annual report,

Page 8 of 24

applicant will provide the percentage of case management clients reporting a

reduction in stress. The objective is for 80% to report a reduction in stress.

B. Quarterly Reporting

Contractor will submit a quarterly report to the County created from the agreed-on

database and including a narrative summary of the quarter, encounter statistics,

demographics, and supplementary reporting as needed by ACSSA. The quarterly report

will also include reporting on Results Based Accountability (RBA) Performance

Measures 1 through 5, as described in Exhibit A-1.

VI. Monitoring Requirements

ACSSA/DCFS staff, the Contracts Liaison, and/or a member of the Office of Policy,

Evaluation, and Planning (OPEP) may at any time, upon one week’s notice, monitor and

conduct an evaluation of operations, which may include site visits and reviews of

Contractor’s financial records and other records and materials to determine progress in the

achievement of program goals and objectives and service criteria and requirements as

specified within this agreement. A final report will be prepared by the Contracts Liaison to

provide feedback on areas of compliance and/or non-compliance. Contractor shall submit a

written corrective action plan to the Contracts Office Liaison in response to all findings of

non-compliance. A follow-up monitor visit will be conducted to ensure that all corrective

action measures have been completed and Contractor is in compliance with contract

requirements. Should subcontractors be utilized, Contractor will be responsible for

monitoring all subcontractors under this agreement.

VII. Entirety of Agreement

Contractor shall abide by all provisions of the Community Based Organization Master Contract

General Terms and Conditions, all Exhibits, and all Attachments that are associated with and

included in this contract.

VIII. Contractor Responsibilities – Client Grievance Policy

ACSSA Contractors are required to have a Client Grievance Policy in place and to disclose

the policy to all ACSSA clients during the Client Intake Process. As evidence that a Client

Grievance Policy is in place and all ACSSA clients provided services by the Contractor have

been made aware of its existence. Contractor must obtain the signature of each ACSSA client

on a copy of the policy acknowledging they were made aware of it, understand it, and

received a copy of the signed document. Contractor must also place a copy of the signed

document in each client’s case file and make the files available for review by County staff

upon request. See Attachment A for a sample ACSSA Grievance Policy in English and in

Spanish. An MS Word file of the ACSSA Grievance Policy Template is available through

your ACSSA Contract Liaison.

Page 9 of 24

IX. Language Access Requirements for Contractors

See Attachment B for more information regarding Limited English Proficient (LEP) client

language access requirements for contactors with the County of Alameda.

Page 10 of 24

EXHIBIT A-1

RESULTS-BASED ACCOUNTABILITY PERFORMANCE MEASURES

KINSHIP SUPPORT SERVICES PROGRAM

SSA has adopted RBA framework to strengthen and increase data collection and improve contract

performance. The RBA framework establishes performance measures which will allow ACSSA

to track the positive impact and benefits of services for the target population by focusing on three

critical questions: How much work was done? How well was it done?, and Is anyone better off?.

RBA Performance Measures Target

Goal

How to Calculate Service

Provider

Internal Data

Collection

Method for

Performance

Measure

How

Mu

ch D

id W

e D

o?

Performance Measure 1. Number of outreach activities

conducted annually

6 Count of outreach activities

conducted

Performance Measure 2. Number of information and

referral calls/contacts annually

350 Count of information and

referral calls/contacts,

including calls/contacts

counted under 2a

Performance Measure 2a. Number of crisis intervention and

critical needs support

calls/contacts annually

150 Count of crisis intervention and


calls/contacts (included in 2)

Performance Measure 3. Number of families provided with

case management services

annually

200 Count of unduplicated families

provided with case

management services

Performance Measure 4. Number of support group

participant hours annually

750 Count of support group

participant hours

Performance Measure 5. Number of participant hours of

youth programming

2800 Count of participant hours of

youth programming, including

homework club, afterschool /

weekend activities, youth

leadership program, and youth

community service

Page 11 of 24

How

Wel

l

Was

It D

on

e? Performance Measure 6.

Percent of caregiver survey

respondents who rate each service

used and the overall program as

helpful

80% # of satisfied caregiver survey

respondents

# of caregiver survey

respondents

Is

An

yon

e B

ette

r O

ff?

Performance Measure 7.

Percent of case management

participants reporting a reduction

in stress

80% # caregivers reporting a

reduction in stress on the stress

survey at the termination of


# caregivers terminating case

management services who

report any level of stress other

than “no stress” on the initial

stress survey

Def

init

ion

s Participant hours: One participant hour is one hour of participation in the

specified activity by one individual.

The service provider will be responsible for developing a system to collect and analyze each

performance measure on a monthly and/or quarterly and/or annual basis.

SSA may request individual client data on the services provided for evaluation and/or quality

assurance purposes.

Page 12 of 24

Attachment A

CLIENT GRIEVANCE POLICY

WHAT TO DO IF YOU HAVE A GRIEVANCE

If you have a complaint about the performance of ( _) INSERT NAME OF CONTRACTOR

staff, and/or you feel you have been treated unfairly, the following are the steps you should take

to have your complaint heard:

1. Talk privately to the person with whom you have the problem. We encourage you to try first

to work out the problem in an open and informal way.

2. If you do not feel comfortable talking with the person with whom you have the problem, or

you do talk with them and are not satisfied with the outcome, you may make an appointment

to speak with or submit a written complaint (which may be in your own language) to

( __ __ _____)’s Executive Director or designee. INSERT NAME OF CONTRACTOR

If you have good cause to use another medium to communicate your complaint, such as a tape

recording, you may do so. The Executive Director or designee shall meet with you or provide

you with a written response to your written complaint within ten (10) working days of the

meeting or receipt of your written complaint.

3. Or, if you prefer, you may bypass the above steps and immediately contact the funding agency

below:

Alameda County Social Services Agency

Contracts Office

1111 Jackson St., Suite 103

Oakland, CA 94607

Email: [email protected]

I certify that the information in this document was explained to my satisfaction in my own

language and a copy of this form was given to me. I understand that by signing below, I hereby

authorize (____________________________________________) to release all my information INSERT NAME OF THE CONTRACTOR pertaining to my grievance to the Alameda County Social Services Agency.

____________

Client’s Name (printed)

____________ ___ Client’s Signature Date

Revised 9/6/2019

mailto:[email protected]

Page 13 of 24

ANEXO A

POLITICA PARA QUEJAS DE CLIENTES

QUÉ HACER SI USTED TIENE UNA QUEJA

Si tiene una queja acerca del desempeño del personal de ( ____) INSERTAR NOMBRE DEL CONTRATISTA

o siente que se le ha tratado injustamente, tendrá que seguir los siguientes pasos para que su queja

sea escuchada:

1. Hable en privado con la persona con quien tiene el problema. Le recomendamos que trate de

solucionar el problema de una manera abierta e informal.

2. Si no se siente cómodo hablando con la persona con quien tiene el problema, o habla con esa

persona y no está satisfecho/a con los resultados, puede hacer una cita para hablar con el

director ejecutivo de ( ______________ ) o su representante, o INSERTAR NOMBRE DEL CONTRATISTA

enviarle la queja por escrito (la cual puede ser en su propio idioma). Si tiene una buena razón

para utilizar otro medio de comunicar su queja, como una cinta de grabación, lo podrá hacer.

El director ejecutivo o el representante se reunirá con usted o le proveerá una respuesta por

escrito a su queja en el plazo de diez (10) días hábiles a partir de su cita o de haber recibido su

queja por escrito.

3. O, si usted prefiere, puede evitar los pasos previos y contactar, inmediatamente, al siguiente

organismo de financiación:

Agencia de Servicios Sociales del Condado de Alameda

Contracts Office


Oakland, CA 94607

Correo electrónico: [email protected]

Certifico que la información en este documento fue explicada para mi entera satisfacción y en mi

propio idioma, y que se me dio una copia de este formulario. Comprendo que al firmar abajo

autorizo a (______________ __) a que divulgue a la Agencia de Servicios INSERTAR NOMBRE DEL CONTRATISTA

Sociales del Condado de Alameda toda mi información en relación con mi queja.

Nombre del cliente (en letra de imprenta)

Firma del cliente Fecha

Page 14 of 24

Attachment B

LANGUAGE ACCESS REQUIREMENTS FOR CONTRACTORS

I. The Alameda County Social Services Agency (SSA) has developed and adopted a Master

Plan on Language Access to ensure its limited-English proficient (LEP) clients are

provided with language accessible services and communications. Under the plan’s

provisions, community-based organizations (CBOs)/contractors whose services are

contracted by the SSA:

A. Shall clearly disclose language access capabilities in relationship to the population

served.

B. Shall have a plan in place—available for review upon request by County staff—for

referring clients whose language needs the contractor can’t accommodate.

C. Shall permit County staff to conduct ongoing monitoring of contracted services for

compliance with provisions of the County’s Language Access Plan.

D. Shall provide the County with a list and copies of all printed contract-related

marketing/promotional/education-related materials (including languages materials are

printed in).

II. The SSA shall aid contracted CBOs in expanding language interpretation services

through:

A. Providing CBOs/contractors with training, materials and instruction on how to

effectively refer LEP clients to appropriate language resources.

B. Including service-marketing plan requirements in requests for proposals

(RFPs) and contracts with CBOs that propose to offer language services (including

appropriate outreach and notification of programs and services) to the LEP

community and customers.

C. Developing a monitoring process of contracted services to ensure high-quality

language accessible services are always provided to LEP clients.

D. Providing CBOs/contractors with access to Telephonic Interpreters, a 24-hours-a-day,

365-days-a-year telephone language interpretation service in over 100+ languages—

to supplement on-site language access services.

(Revised: 8/31/18)

Page 15 of 24

EXHIBIT B

TERMS OF PAYMENT

In addition to all terms of payment described in the Master Contract Terms and Conditions and

any relevant exhibits and attachments, the parties to this Agreement shall abide by the following

terms of payment:

I. Budget

Contractor shall use all payments solely in support of the program budget, set forth as follows:

A. Funded Program Budget: Exhibit B-1

B. Agency Composite Budget: Exhibit B-2

II. Terms and Conditions of Payment

A. Contract Amount/Maximum:

Reimbursement amount shall not exceed the contract maximum amount of $750,000 for the

contract period as specified in the Master Contract Exhibit A and B Coversheet, Exhibit A –

Program Description and Performance Requirements and Exhibit B – Terms Conditions of

Payment. In order for Contractor to be paid the full amount available, the level of service

provided by Contractor must meet the expected level of service defined by this contract, as

listed in Exhibit A.

It is the obligation of the Contractor to progressively monitor all services expenditures and

take appropriate corrective preventive measures including the timely notification of

ACSSA if stoppage of services becomes the necessary measure to prevent the over-

expenditure of contract funds. Prior approval from the ACSSA Director or an authorized

designee shall be required to alter or change the terms and conditions of this agreement.

B. Contract Term:

The contract term is July 1, 2020 to June 30, 2021.

C. Budget Revision Procedures

1. Contractor shall be reimbursed in accordance with the contract budget as detailed in

Exhibit B-1. Any budget adjustments, revisions to the service categories and service

units within the contract must be approved by ACSSA Contract Liaison prior to billing

the County.


Contractor Name: Family Support Services

Type of Services: Kinship Support Services

Page 16 of 24

2. Contractor must submit a formal written (via e-mail) request to the ACSSA Program

Liaison with copy to Contract Liaison for any contract budget adjustment with

justification for requested expenditure revisions inclusive of specific impacts to

current services being delivered. If impacts to contracted services levels are significant

the Program Liaison will consult Contracts Liaison prior to making the approval.

3. No supplemental billing will be accepted without Contractor’s prior notification and

approval by ACSSA Contract Liaison of the need and justification for revisions of

the service categories, service units or contract budget (line-items or unit costs).

4. The County Auditor Controller’s Office will not pay for unauthorized service

categories, service units and budget line-items that are revised or rendered by

Contractor that are not approved by ACSSA Contract Liaison and/or for claimed

services that contract program monitoring findings indicate have not been provided.

III. Invoicing Procedures

Social Services Agency (SSA) Finance Department has established a centralized Payments

Unit. Please send all invoices and all payment questions to [email protected].

This unit will be your point of contact for all payment and invoicing matters. If you need

additional assistance, please contact Deputy Finance Director Robert Woolley at (510) 268-

2001.

Invoices must contain the following elements:

1. Must be on company letterhead that includes name, address, and contact information

2. For Community Based Organizations, must be signed by the head of the organization,

i.e., Executive Director, CEO, etc.

3. Document must contain the title Invoice

4. The date of the invoice

5. A description of services

6. The date range for services provided

7. If needed, itemization of any sales tax and delivery/postage charges

8. The Purchase Order (PO) number provided by the County

9. The total amount owed

10. Remittance instructions/address

11. A cc indication at the bottom of the invoice with names of people who received

courtesy copies

12. The CEO or Executive Director must be included in the cc

13. All data as required by your contract.

IV. Funding and Reporting Requirements


Page 17 of 24

A. Failure to submit required reports can delay the processing of invoices for

reimbursement.

B. The amount shown on the Exhibits A & B Coversheet of the CBO Master Contract with

Alameda County Social Services Agency is based on the estimated amount at the time the

contract was executed. This does not affect the total contract amount that was awarded to

Family Support Services. The actual federal expenditure amount, if any, will be available

to Contractors by October of the following fiscal year, and Contractor shall contact the

ACSSA Contract Liaison to receive this information.

V. Termination Provisions

A. Termination for Cause: If County determines that Contractor has failed, or will fail,

through any cause, to fulfill in a timely and proper manner its obligations under the

Agreement, or if County determines that Contractor has violated or will violate any of the

covenants, agreements, provisions, or stipulations of the Agreement, County shall

thereupon have the right to terminate the Agreement by giving written notice to Contractor

of such termination and specifying the effective date of such termination.

Without prejudice to the foregoing, Contractor agrees that if prior to or subsequent to the

termination or expiration of the Agreement upon any final or interim audit by County,

Contractor shall have failed in any way to comply with any requirements of this Agreement,

then Contractor shall pay to County forthwith whatever sums are so disclosed to be due to

County (or shall, at County's election, permit County to deduct such sums from whatever

amounts remain un-disbursed by County to Contractor pursuant to this Agreement or from

whatever remains due Contractor by County from any other contract between Contractor and

County).

B. Termination Without Cause: County shall have the right to terminate this Agreement

without cause at any time upon giving at least 30 days written notice prior to the effective

date of such termination.

C. Termination By Mutual Agreement: County and Contractor may otherwise agree in

writing to terminate this Agreement in a manner consistent with mutually agreed upon

specific terms and conditions.

Page 18 of 24

EXHIBIT B-1

PROGRAM BUDGET

FY20-21

Budget

PERSONNEL COSTS

Salaries and Wages: Annual Salary FTE Amount

1 Chief Executive Officer 168,521 0.02 3,033

2 Chief Operating Officer 108,212 0.05 5,411

3 Director of Program Operations 88,132 0.23 19,988

4 Kinship Support Services (KSSP) Program Director 87,994 0.90 79,195

5 Kinship Youth Program (KYP) Supervisor 58,000 0.84 48,952

6 Kinship Program (KSSP) Supervisor 62,098 1.00 62,098

7 KSSP Social Worker 43,000 1.00 43,000



10 KSSP Program Outreach Worker 32,956 0.25 8,239

11 Respite Providers (hourly) - Grant 5,000 1.00 0

12 Kinship Youth Program Assistant 42,200 0.84 35,617

13 Kinship Program Aides 37,000 0.83 30,695

14 School Year Youth Aides - Grant 33,638 0.49 0

15 Administrative Assistant 35,587 0.08 2,847

Subtotal Salaries and Wages 10 425,075

Payroll Taxes & Benefits:

Payroll taxes - FICA 32,518

Payroll taxes - SUI 3,335

Retirement 8,501

Life, ADD & LTD Ins. 1,129

Health Insurance 61,361

Workers Compensation Insurance 2,222

Subtotal Taxes and Benefits 109,067

Total Personnel Cost 534,142

SERVICES AND SUPPLIES

IT Support 5,100

Legal Consulting 5,000

Travel and Mileage 4,200

Phone/Internet 11,000

Office Supplies 2,700

Software 1,100

Printing and Postage 1,300

Rent and Lease of Structures 118,843

Rent and Lease of Equipment 3,800

Building Maintenance and Repairs 500

Training Fees and Materials 1,000

Meetings & Orientation 600

Insurance 4,600

Advertising, Recruitment & Pre-employment 700

Client & Program Expenses 1,000

Program & Activities Supplies 5,267

Subtotal Services and Supplies 166,710

Total Direct Cost 700,852

Indirect Cost - 8.5%* 49,148

GRAND TOTAL PROGRAM COSTS 750,000

TOTAL CONTRACT AMOUNT 750,000

0

*Indirect cost calculation excludes Rent and Lease of Structures and Equipment

FAMILY SUPPORT SERVICES

KINSHIP SUPPORT SERVICE PROGRAM

BUDGET FY 2020-2021

BUDGET ITEM

Page 19 of 24

AGENCY COMPOSITE BUDGET

EXHIBIT B-2

Page 20 of 24

EXHIBIT C

COUNTY OF ALAMEDA MINIMUM INSURANCE REQUIREMENTS

Without limiting any other obligation or liability under this Agreement, the Contractor, at its sole cost and expense, shall

secure and keep in force during the entire term of the Agreement or longer, as may be specified below, the following

insurance coverage, limits and endorsements:

TYPE OF INSURANCE COVERAGES MINIMUM LIMITS

A Commercial General Liability

Premises Liability; Products and Completed Operations;

Contractual Liability; Personal Injury and Advertising Liability

$1,000,000 per occurrence (CSL)

Bodily Injury and Property Damage

B Commercial or Business Automobile Liability

All owned vehicles, hired or leased vehicles, non-owned,

borrowed and permissive uses. Personal Automobile Liability is

acceptable for individual contractors with no transportation or

hauling related activities


Any Auto


C Workers’ Compensation (WC) and Employers Liability (EL)

Required for all contractors with employees

WC: Statutory Limits

EL: $100,000 per accident for bodily injury or disease

D Professional Liability/Errors & Omissions

Includes endorsements of contractual liability

$1,000,000 per occurrence

$2,000,000 project aggregate

E

Endorsements and Conditions:

1. ADDITIONAL INSURED: All insurance required above with the exception of Professional Liability, Personal Automobile

Liability, Workers’ Compensation and Employers Liability, shall be endorsed to name as additional insured: County of

Alameda, its Board of Supervisors, the individual members thereof, and all County officers, agents, employees and

representatives.

2. DURATION OF COVERAGE: All required insurance shall be maintained during the entire term of the Agreement with

the following exception: Insurance policies and coverage(s) written on a claims-made basis shall be maintained during the

entire term of the Agreement and until 3 years following termination and acceptance of all work provided under the

Agreement, with the retroactive date of said insurance (as may be applicable) concurrent with the commencement of activities

pursuant to this Agreement.

3. REDUCTION OR LIMIT OF OBLIGATION: All insurance policies shall be primary insurance to any insurance available

to the Indemnified Parties and Additional Insured(s). Pursuant to the provisions of this Agreement, insurance effected or

procured by the Contractor shall not reduce or limit Contractor’s contractual obligation to indemnify and defend the

Indemnified Parties.

4. INSURER FINANCIAL RATING: Insurance shall be maintained through an insurer with a minimum A.M. Best Rating

of A- or better, with deductible amounts acceptable to the County. Acceptance of Contractor’s insurance by County shall not

relieve or decrease the liability of Contractor hereunder. Any deductible or self-insured retention amount or other similar

obligation under the policies shall be the sole responsibility of the Contractor. Any deductible or self-insured retention amount

or other similar obligation under the policies shall be the sole responsibility of the Contractor.

5. SUBCONTRACTORS: Contractor shall include all subcontractors as an insured (covered party) under its policies or shall

furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all

of the requirements stated herein.

6. JOINT VENTURES: If Contractor is an association, partnership or other joint business venture, required insurance shall be

provided by any one of the following methods:

– Separate insurance policies issued for each individual entity, with each entity included as a “Named Insured (covered party),

or at minimum named as an “Additional Insured” on the other’s policies.

– Joint insurance program with the association, partnership or other joint business venture included as a “Named Insured.

7. CANCELLATION OF INSURANCE: All required insurance shall be endorsed to provide thirty (30) days advance written

notice to the County of cancellation.

8. CERTIFICATE OF INSURANCE: Before commencing operations under this Agreement, Contractor shall provide

Certificate(s) of Insurance and applicable insurance endorsements, in form and satisfactory to County, evidencing that all

required insurance coverage is in effect. The County reserves the rights to require the Contractor to provide complete,

certified copies of all required insurance policies. The require certificate(s) and endorsements must be sent to:

- Alameda County Social Services Agency Contracts Office, 1111 Jackson Street, Suite 103, Oakland, CA 94607

- With a copy to Risk Management Unit, 1106 Madison Street, Room 233, Oakland, CA 94607

Certificate C-2 Form 2001-1

Page 21 of 24

EXHIBIT D

AUDIT REQUIREMENTS

The County contracts with various organizations to carry out programs mandated by the Federal

and State governments or sponsored by the Board of Supervisors. Under the Single Audit Act

Amendments of 1996 (31 U.S.C.A. §§ 7501-7507) and Board policy, the County has the

responsibility to determine whether organizations receiving funds through the County have

spent them in accordance with applicable laws, regulations, contract terms, and grant

agreements. To this end, effective with the first fiscal year beginning on and after December 26,

2014, the following are required. I. AUDIT REQUIREMENTS

A. Funds from Federal Sources:

1. Non-Federal entities which are determined to be sub-recipients by the

supervising department according to 2 CFR § 200.330 and which expend

annual Federal awards in the amount specified in 2 CFR § 200.501 are

required to have a single audit performed in accordance with 2 CFR §

200.514.

2. When a non-Federal entity expends annual Federal awards in the amount

specified in 2 CFR § 200.501(a) under only one Federal program

(excluding R&D) and the Federal program's statutes, regulations, or

terms and conditions of the Federal award do not require a financial

statement audit of the auditee, the non-Federal entity may elect to have a

program-specific audit conducted in accordance with 2 CFR § 200.507

(Program Specific Audits).

3. Non-Federal entities which expend annual Federal awards less than the

amount specified in 2 CFR § 200.501(d) are exempt from the single audit

requirements for that year except that the County may require a limited-

scope audit in accordance with 2 CFR § 200.503(c) .

B. Funds from All Sources:

Non-Federal entities which expend annual funds from any source (Federal,

State, County, etc.) through the County in an amount of:

1. $100,000 or more must have a financial audit in accordance with the

U.S. Comptroller General’s Generally Accepted Government Auditing

Standards (GAGAS) covering all County programs.

2. Less than $100,000 are exempt from these audit requirements except as

otherwise noted in the contract.

Page 22 of 24

Non-Federal entities that are required to have or choose to do a single

audit in accordance with 2 CFR Subpart F, Audit Requirements are not

required to have a financial audit in the same year. However, Non-

Federal entities that are required to have a financial audit may also be

required to have a limited-scope audit in the same year.

C. General Requirements for All Audits:

1. All audits must be conducted in accordance with General ly Accepted

Government Auditing Standards issued by the Comptroller General of

the United States (GAGAS).

2. All audits must be conducted annually, except for biennial audits

authorized by 2 CFR § 200.504 and where specifically allowed

otherwise by laws, regulations, or County policy.

3. The audit report must contain a separate schedule that identifies all funds

received from or passed through the County that is covered by the audit.

County programs must be identified by contract number, contract

amount, contract period, and amount expended during the fiscal year

by funding source. An exhibit number must be included when applicable.

4. If a funding source has more stringent and specific audit requirements,

these requirements must prevail over those described above.

II. AUDIT REPORTS

A. For Single Audits

1. Within the earlier of 30 calendar days after receipt of the auditor’s report

or nine months after the end of the audit period, the auditee must

electronically submit to the Federal Audit Clearinghouse (FAC) the data

collection form described in 2 CFR § 200.512(b) and the reporting

package described in 2 CFR § 200.512(c). The auditee and auditors must

ensure that the reporting package does not include protected personally

identifiable information. The FAC will make the reporting package and

the data collection form available on a web site and all Federal agencies,

pass-through entities and others interested in a reporting package and data

collection form must obtain it by accessing the FAC. As required by 2

CFR § 200.512(a)(2), unless restricted by Federal statutes or regulations,

the auditee must make copies available for public inspection.

2. A notice of the audit report issuance along with two copies of the

management letter with its corresponding response should be sent to the

County supervising department within ten calendar days after it is

Page 23 of 24

submitted to the FAC. The County supervising department is responsible

for forwarding a copy of the audit report, management letter, and

corresponding responses to the County Auditor within one week of

receipt.

B. For Audits other than Single Audits

At least two copies of the audit report package, including all attachments and any

management letter with its corresponding response, should be sent to the County

supervising department within six months after the end of the audit year, or other

time frame as specified by the department. The County supervising department

is responsible for forwarding a copy of the audit report package to the County

Auditor within one week of receipt.

III. AUDIT RESOLUTION

Within 30 days of issuance of the audit report, the entity must submit to its County

supervising department a corrective action plan consistent with 2 CFR § 200.511(c)

to address each audit finding included in the current year auditor’s report. Questioned

costs and disallowed costs must be resolved according to procedures established by the

County in the Contract Administration Manual. The County supervising department

will follow up on the implementation of the corrective action plan as it pertains to

County programs.

IV. ADDITIONAL AUDIT WORK

The County, the State, or Federal agencies may conduct additional audits or reviews to

carry out their regulatory responsibilities. To the extent possible, these audits and

reviews will rely on the audit work already performed under the audit requirements

listed above.

Page 24 of 24

EXHIBIT E

HIPAA BUSINESS ASSOCIATE AGREEMENT

(INTENTIONALLY OMITTED )

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORETHE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED INACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE

INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #

NAME:CONTACT

(A/C, No):FAX

E-MAILADDRESS:

PRODUCER

(A/C, No, Ext):PHONE

INSURED

REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement onthis certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THISCERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIESBELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZEDREPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:

(Per accident)

(Ea accident)

$

$

N / A

SUBRWVD

ADDLINSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIODINDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

$

$

$

$PROPERTY DAMAGE

BODILY INJURY (Per accident)

BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLYNON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY

Y / N

WORKERS COMPENSATIONAND EMPLOYERS' LIABILITY

OFFICER/MEMBER EXCLUDED?(Mandatory in NH)

DESCRIPTION OF OPERATIONS belowIf yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE

$

$

$

E.L. DISEASE - POLICY LIMIT

E.L. DISEASE - EA EMPLOYEE

E.L. EACH ACCIDENT

EROTH-

STATUTEPER

LIMITS(MM/DD/YYYY)POLICY EXP

(MM/DD/YYYY)POLICY EFF

POLICY NUMBERTYPE OF INSURANCELTRINSR

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB

UMBRELLA LIAB $EACH OCCURRENCE

$AGGREGATE

$

OCCUR

CLAIMS-MADE

DED RETENTION $

$PRODUCTS - COMP/OP AGG

$GENERAL AGGREGATE

$PERSONAL & ADV INJURY

$MED EXP (Any one person)

$EACH OCCURRENCEDAMAGE TO RENTED

$PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR

GEN'L AGGREGATE LIMIT APPLIES PER:

POLICYPRO-JECT LOC

CERTIFICATE OF LIABILITY INSURANCEDATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE

ACORD 25 (2016/03)

© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER

The ACORD name and logo are registered marks of ACORD

HIREDAUTOS ONLY

3/10/2020

Arthur J. Gallagher & Co.Insurance Brokers of CA., Inc.505 N Brand Blvd, Suite 600Glendale CA 91203

Jenny Kim818.539.8611 818.539.8711

[email protected]

License#: 0726293 Cypress Insurance Company (CA) 10855FAMISUP-01 Berkley National Insurance Company 38911

Family Support Services.303 Hegenberger Road, Suite 400Oakland, CA 94621

202792014

B X 1,000,000X 1,000,000

20,000

1,000,000

3,000,000X

Y 8586974-10 3/15/2020 3/15/2021

3,000,000

B 1,000,000

XX X

8586974-10 3/15/2020 3/15/2021

B X X 2,000,0008587168-10 3/15/2020 3/15/2021

2,000,000

A XFAWC113651 1/1/2020 1/1/2021

1,000,000

1,000,000

1,000,000B Professional Liability 8586974-10 3/15/2020 3/15/2021 Per Claim

Aggregate$1,000,000$3,000,000

Coverage Information:

Policy: Improper Sexual Misconduct LiabilityPolicy Number: 8586974-10Policy term: 3/15/2020 to 3/15/2021Carrier: Berkley National Insurance CompanyEach claim: $1,000,000 / Aggregate: $1,000,000

See Attached...

Alameda County Social Services AgencyAttn: Contracts Office1111 Jackson St., 1st FloorOakland, CA 94607

ACORD 101 (2008/01)The ACORD name and logo are registered marks of ACORD

© 2008 ACORD CORPORATION. All rights reserved.

THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM,FORM NUMBER: FORM TITLE:

ADDITIONAL REMARKS

ADDITIONAL REMARKS SCHEDULE Page of

AGENCY CUSTOMER ID:LOC #:

AGENCY

CARRIER NAIC CODE

POLICY NUMBER

NAMED INSURED

EFFECTIVE DATE:

FAMISUP-01

1 1

Arthur J. Gallagher & Co. Family Support Services.303 Hegenberger Road, Suite 400Oakland, CA 94621

25 CERTIFICATE OF LIABILITY INSURANCE

Policy: Directors & OfficersPolicy Number: PHSD1526458Policy term: 3/15/2020 to 3/15/2021Carrier: Philadelphia Indemnity Insurance CompanyEach claim: $1,000,000 / Aggregate: $1,000,000 / Retention: $2,500

County of Alameda, it's board of supervisors, the individuals members there of, and all county officers, agents, employees and representatives are namedadditional insured with respect to the operations of the named insured. Workers Compensation coverage is evidence only. 10 days for cancellation due tononpayment of premium applies and 30 days for all other reasons.

POLICY NUMBER: COMMERCIAL GENERAL LIABILITY CG 20 10 04 13

THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY.

CG 20 10 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 2

ADDITIONAL INSURED – OWNERS, LESSEES OR CONTRACTORS – SCHEDULED PERSON OR

ORGANIZATION This endorsement modifies insurance provided under the following:

COMMERCIAL GENERAL LIABILITY COVERAGE PART

SCHEDULE

Name Of Additional Insured Person(s) Or Organization(s) Location(s) Of Covered Operations

Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II – Who Is An Insured is amended to

include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by:

1. Your acts or omissions; or 2. The acts or omissions of those acting on your

behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. However:

1. The insurance afforded to such additional insured only applies to the extent permitted by law; and

2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured.

B. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to "bodily injury" or "property damage" occurring after:

1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or

2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project.

8586974-10

Berkley National Insurance Company

County of Alameda, it's board of supervisors, the individuals members there of, and all county officers, agents, employees and representatives

Page 2 of 2 © Insurance Services Office, Inc., 2012 CG 20 10 04 13

C. With respect to the insurance afforded to these additional insureds, the following is added to Section III – Limits Of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance:

1. Required by the contract or agreement; or

2. Available under the applicable Limits of Insurance shown in the Declarations;

whichever is less. This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations.

EXHIBIT F

COUNTY OF ALAMEDA

DEBARMENT AND SUSPENSION CERTIFICATION (Applicable to all agreements funded in part or whole with federal funds and contracts over $25,000).

The contractor, under penalty of perjury, certifies that, except as noted below, the

contractor, its principals, and any named and unnamed subcontractor:

Is not currently under suspension, debarment, voluntary exclusion, or

determination of ineligibility by any federal agency;

Has not been suspended, debarred, voluntarily excluded or determined

ineligible by any federal agency within the past three years;

Does not have a proposed debarment pending; and

Has not been indicted, convicted, or had a civil judgment rendered against it

by a court of competent jurisdiction in any matter involving fraud or official

misconduct within the past three years.

If there are any exceptions to this certification, insert the exceptions in the following

space. {!10}

Exceptions will not necessarily result in denial of award, but will be considered in

determining contractor responsibility. For any exception noted above, indicate

below to whom it applies, initiating agency, and dates of action.

Notes: Providing false information may result in criminal prosecution or

administrative sanctions. The above certification is part of the Community Based

Organization Master Contract. Signing this Contract on the signature portion

thereof shall also constitute signature of this Certification.

CONTRACTOR:{!8}________________________________________ ______

PRINCIPAL NAME:{!9} _______________________ TITLE:{!3}___________________

SIGNATURE:{!2} ______________________________ DATE:{!5} __________ {!7}

{!c} {!a}

a044N000015boFDQAY90afd133-68aa-4920-858a-dfffac174cff\\ac01fs8600.acgov.org\esign_SSA\SSAContractRenewals\2021\Family Support Services_30756_$750000

Family Support Services

None

Chief Executive Officer Cheryl Smith

7/20/2020

Form 110-9 Rev 7/23/15, Page 1 of 2 – INTERNAL COUNTY OF ALAMEDA USE ONLY

REQUEST TO ENCUMBER, ADD, LIQUIDATE FUNDS OR PAY BOARD-APPROVED CONTRACTS

Department Contact Name: _______________________________________ Phone #:___________________ QIC:______________

Supplier Name: ______________________________________________________________________________________________

Supplier Remittance Address: ________________________________________________________Alcolink Supplier Address #____

Supplier Vendor ID: _________________ Master Contract #: _________________ Procurement Contract #: ___________________

Description of Contract: ______________________________________________________Performance Measurement: ___________

Procurement Contract Begin Date: __________Expire Date: ____________SLEB Waiver #:_______ Type: Board GSA Fed

Check box appropriate box (A-D) below. If request below is for CBO/Human Services Contract also check box here:

A. ENCUMBER FUNDS IN A NEW PURCHASE ORDER for Period of Funding from_____________ to_______________

PO# Board Approval Date: ________________ Agenda Item Number: ___________________

Total Amount Authorized By Board:$ ____________________ Amount to be Encumbered:$ __________________________

Justification if partial encumbrance requested: ________________________________________________________________ (See reverse for required Additional Supplier Contact Information when requesting A. for CBO/Human Services Contracts)

B. ADD FUNDS TO EXISTING PURCHASE ORDER for Period of Funding from_______________ to_________________

PO Number: _____________________Board Approval Date: ___________________Agenda Item Number: ______________

Total Amount Authorized By Board:$ _____________________ Amount to be Encumbered:$ __________________________

Justification if partial encumbrance requested:________________________________________________________________

C. LIQUIDATE FUNDS FROM A PURCHASE ORDER

Purchase Order Number: __________________________ Amount to be Liquidated: ____________________________

Liquidation Justification: _________________________________________________________________________________

D. PAY SUPPLIER – UPLOAD INVOICE

PO #___________ Business Unit: ____________ PO Type:_____________ Voucher #: __________________

Invoice #: _________________ Amount Due $: _____________________ Service Period: ____________________________

Payment Handling (See Reverse): US-Mail DP-Return to Department SP-Department Pick Up

AA-Mail w/Attachments 3rd

Party CBAP

Pay Comments _________________________________________________________________________________________

Dept Claims Processor: _____________________________ Dept. Claims Approver: _________________________________

ACCOUNTING INFORMATION

Business Unit Account Fund Dept Program BY Subclass Proj/Grant Amount

Total

CBO/Human Services

Contract History of Funding:

Original Amendment # Amendment # Amendment # Amendment # Amendment #

Funding Level

Amount of Encumbrance

File Date

File / Item #

Reason

Funding

Source Allocation

(Estimated Only. See Contract Exhibit B) Federal - CFDA # State County BOS Dist #

Authorized signatory below certifies that contractor has provided goods/services as invoiced and verifies the mathematical accuracy of the invoice; that all financial provisions of the contract have been met (including the rates charged); that all invoiced items are specifically authorized by the contract and no contract limits have

been exceeded (in total, by month or by expense category).

Authorized Signature: __________________________________Department:___________________________Date: ___________

Print Name of Authorized Signatory: _________________________________________________________ Phone: ______________

a044N000015bo7TQAQ

(50%)

03/17/2020

Gloria Carroll23501

X

900117

Kinship Support Services

750,000

Board Action

$750,000NA

Lincoln

5

X

$375,000

(510) 267-9457

3

X

750,000

$

80afd133-68aa-4920-858a-dfffac174cfe

610341

1st of two years approved by BOS on 3-17-20

1

10000

(510) 267-9457

2

(50%)

F1248-D

$

Other

SSA

1266 - 14th Street, Oakland CA 94607

303/17/2020

30441/3

RBA

\\ac01fs8600.acgov.org\esign_SSA\SSAContractRenewals\2021\Lincoln_26606_$750000

5102682721

26606

5.0

93-658

$750,000

320100

23501

SOCSA

4.0

07/01/2020

36999 2021

07/01/2020 06/30/2021

19631

Sandra Oubre

$375,000

4

06/30/2021

$750,000

$750,000

7/27/2020

Sandra Oubre

17518

Form 110-9 Rev 7/23/15 (Page 2 of 2)

Additional Supplier Contact Information (Required when requesting A. above for CBO/Human Services Contracts)

Supplier Mailing Address (if different from remittance address above):_________________________________________________

Supplier Contact Person: ______________________________________ Phone #:__________________ Fax #________________

Supplier Contact Person Email: _______________________________________________________________________________

Supplier Signatory Email: ____________________________________________________________________________________

Payment Handling Pay Comments / Instructions Must Include

DP-Return to Department

Return the warrant to the department

1. Name of the person to receive the warrant

2. QIC of the person to receive the warrant




SP-Department Pick Up

The department will pick up the warrant (In an

emergency, a department liaison may arrange with the

Auditor's Office to pick up a warrant. Vendors may not

pick up warrants.)

1. Name of the contact person to be notified when the

warrant is ready

2. Phone number of the contact person




US-Mail



1. The claim/voucher must have the correct address.

2. Attachments are not sent with the warrant.

AA-Mail with Attachments



1. Attachments are sent with the warrant.

2. The department must upload a copy of all

documents that are to be sent with the warrant.

3rd

Party CBAP

Third-party Contractor Bonding Assistance Program

1. Required when contractor is participating in

County Bonding Assistance Program sponsored

by County Administrator’s Office Risk

Management Unit.

2. Third-party address must be added to Vendor

file in Alcolink and identified in #2 Remittance

Address on reverse.

510-273-4700 ext. 4150

[email protected]

510-530-8083Allison Becwar

1266 - 14th Street, Oakland CA 94607

[email protected]

Department Name: Children and Family Services

CBO MASTER CONTRACT ANNUAL RENEWAL AMENDMENT

FOR FISCAL YEAR (FY) 2020-2021 FOR EXHIBITS A & B

Reference is made to that Master Contract No. 900117 (“Master Contract”) made and entered

into by and between LINCOLN ("Contractor”), and the COUNTY OF ALAMEDA, a body

corporate and politic of the State of California ("County").

The Master Contract is hereby amended by adding the following described exhibits, all of which

are attached and incorporated into the Master Contract by this reference:

1. Exhibit A FY 2020-2021 Program Description and Performance Requirements:

This contract will supply Kinship Support services during the period of July 1, 2020

through June 30, 2021. Exhibit A FY 2020-2021 entered into between the Social Services

Agency of the County of Alameda and Contractor for the Master Contract referenced

above, replaces and supersedes any and all previous Exhibit As entered into between the

Social Services Agency of the County of Alameda and Contractor for this Master Contract.

2. Exhibit B FY 2020-2021, Terms of Payment: The amount payable under this Annual

Renewal Amendment shall not exceed $750,000. Exhibit B FY 2020-2021 entered into

between the Social Services Agency of the County of Alameda and Contractor for the

Master Contract referenced above, replaces and supersedes any and all previous Exhibit Bs

entered into between the Social Services Agency of the County of Alameda and Contractor

for this Master Contract.

3. Exhibit C Insurance Requirements

4. Exhibit D Audit Requirements

5. Exhibit E HIPAA Business Associate Agreement (intentionally omitted)

6. Exhibit F Debarment and Suspension Certification

7. The following Exhibits are also attached to and incorporated into the Master Contract by

this reference:

NA

Except as herein amended, the Master Contract is continued in full force and effect.

COUNTY OF ALAMEDA CONTRACTOR

By:{!1} ______________________________ By: {!2} _________________________

{!f1} ____________________________________ {!f2} ________________________________

Print or Type Name Print or Type name

Title: Director, Social Services Agency _ Title:{!3} _________________________

Date:{!4}______________________________ Date:{!5} _________________________

Page 1 of 25

ALCOLINK Master Contract No.: 900117 Board of Supervisors Approval Date: 03/17/20

Supplier ID: 26606 Agenda Item No.: 3

Allison Staulcup Becwar

7/27/2020

President & CEO

Lori A. Cox

7/27/2020

Page 2 of 24

EXHIBIT A

PROGRAM DESCRIPTION AND PERFORMANCE REQUIREMENTS

Contractor Name: Lincoln


Type of Services: Kinship Support Services Program

I. Program Name

Lincoln Kinship Support Services Program

II. Contracted Services

The Kinship Support Services Program provides community-based family support services

to both formal and informal relative caregivers who reside within The County of Alameda

and care for their family members. Kinship sites provide an array of services to families who

are not engaged in the Juvenile Dependency Court process (non-dependent families) and

with families who are engaged with the Court (dependent families). For non-dependent

families, case management as well as supportive services are offered, including caregiver

support groups, respite care, child/youth activities, information and referral, advocacy,

homework clubs, education and training sessions, and other activities and events throughout

the year. For dependent families, all aforementioned activities, with the exception of case

management, are offered.

Due to orders issued by the State of California and County of Alameda, beginning in March

2020, related to the COVID-19 Pandemic, Contractor and County will collaborate on

adjustments to the delivery of contracted services in this contract, so all services will be

carried out in compliance with State and County health requirements.

III. Program Information and Requirements

A. Program Goals

The goals of the program are to:

1. Assist Alameda County Social Services Agency (ACSSA) in its effort to decrease

the number of children/youth entering foster care by providing support services to

relative caregivers and fictive kin to care for children/youth who might otherwise

enter a foster home due to abuse or neglect or who are at risk of juvenile court

dependency.

2. Improve outcomes related to safety, permanency, and well-being for the

children/youth receiving services.

3. Reduce or eliminate need for children/youth to enter/re-enter foster care.

Page 3 of 24

4. Improve caregiver understanding of children and youth’s options for permanency,

such as guardianship or adoption and resources available to support permanency such

as the Kinship Guardianship Assistance Payment Program (Kin-GAP) and the

Adoption Assistance Program (AAP).

5. Increase likelihood of relatives to assume and maintain responsibility and care of

children/youth from their extended families.

6. Increase placement stability of children/youth with relative caregivers.

7. Build a sustainable network of care for kinship families through outreach, education,

and collaboration.

8. Improve educational outcomes for children/youth in relative care.

9. Increase awareness of the Kinship Support Services Program through presentations

and networking with community leaders/organizations.

B. Target Population

The Kinship Support Services Program (Kinship) works with relative caregivers who

reside in The County of Alameda and care for their family members. Census data

indicate that there are more than 2,600 grandparents living within The County of

Alameda who are primary caregivers for their grandchildren under 18 years of age.

Three large groups of children/youth are potential Kinship service recipients. These

include 353 current Kin-GAP recipients residing within the boundaries of The County

of Alameda, 254 current Non-Needy Relative CalWORKs recipients, and 291

children/youth currently living with Non-Related Extended Family Members.

C. Program Requirements

1. Referrals: Any child welfare worker can refer a relative caregiver family to a Kinship

site for support services. Additionally, the Kinship Unit, which is a part of the

Permanent Youth Connections section within the Department of Children and Family

Services (DCFS), has regular meetings with the Kinship sites and when possible

works to create a warm handoff for relative caregivers, so that when the family leaves

the Juvenile Court and child welfare system, the family has a familiar resource

available.

2. Service Area: Contractor shall provide services to Central, Southern, and Eastern

Alameda County: (San Leandro, San Lorenzo, Hayward, Fairview, Castro Valley,

Ashland, Cherryland, Livermore, Pleasanton, Dublin, Fremont, Newark, and Union

City).

3. Service Delivery Sites:

a. Hayward Kinship Center: 111 Review Way, Hayward, CA 94544

b. Fremont Family Resource Center: 29155 Liberty Street, Room D450,

Fremont, CA 94538

Page 4 of 24

c. Tri-Valley: To be determined

D. Minimum Staffing Qualifications

Contractor shall have and maintain current job descriptions on file with the Department

for all personnel whose salaries, wages, and benefits are reimbursable in whole or in part

under this agreement. Job descriptions shall specify the minimum qualifications for

services to be performed and shall meet the approval of the Department. Contractor shall

submit revised job descriptions meeting the approval of the Department prior to

implementing any changes or employing persons who do not meet the minimum

qualifications on file with the Department.

IV. Contract Deliverables and Requirements

A. SUPPORT GROUPS FOR RELATIVE CAREGIVERS

Structured, regularly scheduled support groups for relative caregivers will offer assistance in

updating parenting skills and navigating service delivery systems and provide an

opportunity for families to interact with others with similar concerns.

1. Contractor will provide 750 support group participant hours annually (Performance

Measure 4), which will include trainings and workshops specific to kin caregivers.

2. Contractor will provide at least 36 support groups during the one-year contract term.

3. Contractor will offer support groups a minimum of twice per month.

4. Contractor will offer support groups in one to two locations. Supports groups will

include meals and on-site age-appropriate respite/child care in easily accessible

locations in Central, Southern, and Eastern Alameda County: (San Leandro, San

Lorenzo, Hayward, Fairview, Castro Valley, Ashland, Cherryland, Livermore,

Pleasanton, Dublin, Fremont, Newark, and Union City).

5. Contractor will offer morning, evening, and weekend options at the following sites

and times:

a. Hayward Kinship Center

1) Thursdays (first and third Thursday of the month ) from 10:00

a.m. to 11:30 a.m. (Spanish-speaking support group)

2) Tuesdays (second and fourth Tuesday of the month) from 6:00

p.m. to 7:30 p.m.

b. Las Positas College, Livermore

Saturday (second Saturday of the month) from 10 a.m. to noon

6. A minimum of eight caregivers will attend each support group meeting.

B. INFORMATION AND REFERRAL

1. Contractor will provide a trained staff member to respond to 350 information and

referral telephone calls or in-person inquiries to link caregivers to programs,

services, and resources in their communities. (Performance Measure 2).

2. The 350 inquiries and responses will include 150 for crisis intervention and critical

needs support (Performance Measure 2a).

Page 5 of 24

3. Contractor will maintain office hours of 9:00 a.m. to 5:00 p.m., Monday through

Friday.

4. Contractor will continually update referral resources and provide ongoing training to

existing and new staff in providing timely and effective responses to client inquiry.

5. Contractor will supplement kinship support through its emergency hotline, which is

staffed 24 hours a day, seven days per week.

6. As needed, staff will refer cases to one of the Kinship Social Workers, who will

contact the caller to provide case management services.

C. PROGRAMMING FOR KINSHIP CHILDREN/YOUTH

1. Contractor will provide child/youth programming for kinship children from birth to

18 years of age. All programming will be designed to enhance children’s sense of

physical, emotional or intellectual well-being.

2. Contractor will provide a minimum of 4,500 participant hours annually

(Performance Measure 5). The 4,500-hour total will include afterschool activities

shown in #3 below, as well as the following summer and weekend youth

programming:

a. Summer Camp for 40-60 youth per year

b. Weekend Group Respite as determined by Program

3. Participation in afterschool activities from the hours of 3:00-6:00 p.m. Monday

through Friday will include 100 unduplicated children/youth annually and will

consist of:

a. Afterschool Homework Club: Grades K-5 in Hayward and Fremont,

Monday through Friday followed by structured recreational/enrichment

activities

b. Afterschool Study Skills Workshops: Middle and high school students

with Individual Education Programs (IEPs) and 504s

c. Quarterly group activities for youth grades K-5

d. Quarterly enrichment activities: Art classes, cooking classes, and field

trips, in collaboration with local organizations

e. Writing Labs: In collaboration with school districts and the Writers

Coach Connection, a non-profit organization

f. Monthly Afterschool Welcome: For new Kinship youth

g. Community service, youth leadership, and recreational outings

h. Transition Age Youth (TAY) Services: College planning and life skills

development, in partnership with The County of Alameda's Independent

Living Program

i. Kinship Aviator Program: Structured leadership development for junior

recreation leaders, in which youth may earn high school community

service credits

4. Programming may include either one-time events or continuous activities.

5. Contractor will train two staff to teach Making Proud Choices and will offer at least

two series of the 10-module, 750-minute curriculum.

D. CASE MANAGEMENT FOR KINSHIP FAMILIES

Page 6 of 24

Specific case management services will be provided to relative caregivers according to the

individual case plan timelines of the mutually developed case plan.

1. Contractor will provide case management services for 200 unduplicated families

annually (Performance Measure 3).

2. Contractor will provide case management services 9:00 AM to 5:00 PM, Monday

through Friday, year around, with flexibility to schedule other days and times based

on families’ unique situations.

3. Families who are not in Juvenile Court Dependency will receive case management

services at multiple locations including the Kinship Center in Hayward, the Fremont

Family Resource Center, Pleasanton Unified School District offices and caregivers'

homes.

4. Contractor will provide case management services in English and Spanish.

5. Case management staff will be available, when requested, at evening support groups

and occasional Saturdays, as needed.

6. ACSSA will provide a stress questionnaire, and applicant will administer the

questionnaire at the beginning and termination of case management services and

record the percentage of case management clients reporting a reduction in stress in

the annual report. 80% of participants will report some reduction in stress by end of

fiscal year (Performance Measure 7).

E. NON-CASE MANAGEMENT FOR KINSHIP FAMILIES

1. Contractor will provide 1,000 non-case management hours to families annually.

2. Contractor will provide support services including social meetups for kinship

caregivers; group information sessions to address common caregiver concerns; and

four to six webinars that can be accessed by caregivers at their convenience.

3. Respite activities for relative caregivers may be diverse in nature, limited only by the

requirements that:

a. Each occurrence last four hours

b. Occurrences are short-term and non-recurring

c. Sufficient detail is given to the County to demonstrate the service is

responsibly administered

d. Respite care settings are safe and healthy for the children/youth receiving

care

e. The care meets all applicable statutory and regulatory requirements

4. Community education sessions and informal sessions related to kinship care will be

provided to relative caregivers, and offer:

a. Strategies for relating to and negotiating with children’s biological parents

b. Guidance navigating education systems, including IEPs and tutoring

programs

c. Information on available financial assistance programs and eligibility

requirements for each, such as Medi-Cal

d. Options for permanency, such as probate guardianship and adoption

e. Resources available to support permanency

f. Housing resource information

F. OUTREACH AND RECRUITMENT

Page 7 of 24

1. Contractor will engage in a minimum of 6 outreach activities annually with the

objective of increasing community awareness of kinship services in the service

region and recruiting un-served relative caregivers. (Performance Measure 1).

2. Contractor will target outreach toward eligible, un-served relative caregivers.

3. Contractor will strategically design recruitment by using census data and information

from other community organizations to locate program participants from a broad

variety of local communities and will develop and continue relationships with

community leaders, community service providers, and schools to promote outreach

and recruitment.

G. COLLABORATION

1. Contractor will participate in the Alameda County Kinship Collaborative, bringing

together various organizations who work with relative and fictive kin caregivers.

2. Contractor will collaborate with ACSSA and the Alameda County Health Care

Services Agency to seek and implement other sources of public and private funding.

3. Contractor will develop and submit a Memorandum of Understanding (MOU) to the

County for each of the Contractor’s collaborative Kinship partners. The MOUs will

describe the responsibilities of each partner and include the required insurance

documents.

4. Contractor will collaborate with DCFS to create a referral process and form to

facilitate a warm handoff for families exiting the child welfare system.

5. Contractor will participate in unit/section meetings with DCFS staff to share their

respective programs and provide updates.

V. Reporting and Evaluation Requirements

A. Annual Reporting

An annual report is due from Contractor at the close of each fiscal year and will

include:

1. Narrative and Statistical Summary: A narrative description of services provided,

encounter statistics, demographics, results of implementation activities, and the

results of Performance Measures 6 and 7.

2. Results of Satisfaction Surveys: Per Performance Measure 6, Contractor will create

an annual satisfaction survey for caregivers and children/youth to rate the

helpfulness of each service used and overall program satisfaction for participants.

The survey will be approved by ACSSA. The performance objective is that 80% of

caregivers find the program has been helpful. Satisfaction surveys will be

administered at the end of each fiscal year.

3. Results of Stress Questionnaires: Per Performance Measure 7, Contractor will

administer a stress questionnaire that will be provided by ACSSA to caregivers at

the beginning and termination of case management services. In an annual report,

applicant will provide the percentage of case management clients reporting a

reduction in stress. The objective is for 80% to report a reduction in stress.

B. Quarterly Reporting

Page 8 of 24

Contractor will submit a quarterly report to the County created from the agreed on

database and including a narrative summary of the quarter, encounter statistics,

demographics, and supplementary reporting as needed by ACSSA. The quarterly report

will also include reporting on Results Based Accountability (RBA) Performance

Measures 1 through 5, as described in Exhibit A-1.

VI. Monitoring Requirements

ACSSA/DCFS staff, the Contracts Liaison, and/or a member of the Office of Policy,

Evaluation, and Planning (OPEP) may at any time, upon one week’s notice, monitor and

conduct an evaluation of operations, which may include site visits and reviews of

Contractor’s financial records and other records and materials to determine progress in the

achievement of program goals and objectives and service criteria and requirements as

specified within this agreement. A final report will be prepared by the Contracts Liaison to

provide feedback on areas of compliance and/or non-compliance. Contractor shall submit a

written corrective action plan to the Contracts Office Liaison in response to all findings of

non-compliance. A follow-up monitor visit will be conducted to ensure that all corrective

action measures have been completed and Contractor is in compliance with contract

requirements. Should subcontractors be utilized, Contractor will be responsible for

monitoring all subcontractors under this agreement.

VII. Entirety of Agreement

Contractor shall abide by all provisions of the Community Based Organization Master Contract

General Terms and Conditions, all Exhibits, and all Attachments that are associated with and

included in this contract.

VIII. Contractor Responsibilities – Client Grievance Policy

ACSSA Contractors are required to have a Client Grievance Policy in place and to disclose

the policy to all ACSSA clients during the Client Intake Process. As evidence that a Client

Grievance Policy is in place and all ACSSA clients provided services by the Contractor have

been made aware of its existence. Contractor must obtain the signature of each ACSSA client

on a copy of the policy acknowledging they were made aware of it, understand it, and

received a copy of the signed document. Contractor must also place a copy of the signed

document in each client’s case file and make the files available for review by County staff

upon request. See Attachment A for a sample ACSSA Grievance Policy in English and in

Spanish. An MS Word file of the ACSSA Grievance Policy Template is available through

your ACSSA Contract Liaison.

IX. Language Access Requirements for Contractors

See Attachment B for more information regarding Limited English Proficient (LEP) client

language access requirements for contactors with the County of Alameda.

Page 9 of 24

EXHIBIT A-1

RESULTS-BASED ACCOUNTABILITY PERFORMANCE MEASURES

KINSHIP SUPPORT SERVICES PROGRAM

SSA has adopted RBA framework to strengthen and increase data collection and improve contract

performance. The RBA framework establishes performance measures which will allow ACSSA

to track the positive impact and benefits of services for the target population by focusing on three

critical questions: How much work was done? How well was it done?, and Is anyone better off?.

RBA Performance Measures Target

Goal

How to Calculate Service

Provider

Internal Data

Collection

Method for

Performance

Measure

How

Mu

ch D

id W

e D

o?

Performance Measure 1. Number of outreach activities

conducted annually

6 Count of outreach activities

conducted

Performance Measure 2. Number of information and

referral calls/contacts annually

350 Count of information and

referral calls/contacts,

including calls/contacts

counted under 2a

Performance Measure 2a. Number of crisis intervention and


calls/contacts annually

150 Count of crisis intervention and


calls/contacts (included in 2)

Performance Measure 3. Number of families provided with


annually

200 Count of unduplicated families

provided with case

management services

Performance Measure 4. Number of support group

participant hours annually

750 Count of support group

participant hours

Performance Measure 5. Number of participant hours of

youth programming

4500 Count of participant hours of

youth programming, including

homework club, afterschool /

weekend activities, youth

leadership program, and youth

community service

Page 10 of 24

How

Wel

l

Was

It D

on

e? Performance Measure 6.

Percent of caregiver survey

respondents who rate each service

used and the overall program as

helpful

80% # of satisfied caregiver survey

respondents

# of caregiver survey

respondents

Is

An

yon

e B

ette

r O

ff?

Performance Measure 7.

Percent of case management

participants reporting a reduction

in stress

80% # caregivers reporting a

reduction in stress on the stress

survey at the termination of


# caregivers terminating case

management services who

report any level of stress other

than “no stress” on the initial

stress survey

Def

init

ion

s Participant hours: One participant hour is one hour of participation in the

specified activity by one individual.

The service provider will be responsible for developing a system to collect and analyze each

performance measure on a monthly and/or quarterly and/or annual basis.

SSA may request individual client data on the services provided for evaluation and/or quality

assurance purposes.

Page 11 of 24

Attachment A

CLIENT GRIEVANCE POLICY

WHAT TO DO IF YOU HAVE A GRIEVANCE

If you have a complaint about the performance of ( _) INSERT NAME OF CONTRACTOR

staff, and/or you feel you have been treated unfairly, the following are the steps you should take

to have your complaint heard:

1. Talk privately to the person with whom you have the problem. We encourage you to try first

to work out the problem in an open and informal way.

2. If you do not feel comfortable talking with the person with whom you have the problem, or

you do talk with them and are not satisfied with the outcome, you may make an appointment

to speak with or submit a written complaint (which may be in your own language) to

( __ __ _____)’s Executive Director or designee. INSERT NAME OF CONTRACTOR

If you have good cause to use another medium to communicate your complaint, such as a tape

recording, you may do so. The Executive Director or designee shall meet with you or provide

you with a written response to your written complaint within ten (10) working days of the

meeting or receipt of your written complaint.

3. Or, if you prefer, you may bypass the above steps and immediately contact the funding agency

below:

Alameda County Social Services Agency

Contracts Office


Oakland, CA 94607

Email: [email protected]

I certify that the information in this document was explained to my satisfaction in my own

language and a copy of this form was given to me. I understand that by signing below, I hereby

authorize (____________________________________________) to release all my information INSERT NAME OF THE CONTRACTOR pertaining to my grievance to the Alameda County Social Services Agency.

____________

Client’s Name (printed)

____________ ___

Client’s Signature Date

(Revised 9/6/19)


Page 12 of 24

ANEXO A

POLITICA PARA QUEJAS DE CLIENTES

QUÉ HACER SI USTED TIENE UNA QUEJA

Si tiene una queja acerca del desempeño del personal de ( ____) INSERTAR NOMBRE DEL CONTRATISTA

o siente que se le ha tratado injustamente, tendrá que seguir los siguientes pasos para que su queja

sea escuchada:

1. Hable en privado con la persona con quien tiene el problema. Le recomendamos que trate de

solucionar el problema de una manera abierta e informal.

2. Si no se siente cómodo hablando con la persona con quien tiene el problema, o habla con esa

persona y no está satisfecho/a con los resultados, puede hacer una cita para hablar con el

director ejecutivo de ( ______________ ) o su representante, o INSERTAR NOMBRE DEL CONTRATISTA

enviarle la queja por escrito (la cual puede ser en su propio idioma). Si tiene una buena razón

para utilizar otro medio de comunicar su queja, como una cinta de grabación, lo podrá hacer.

El director ejecutivo o el representante se reunirá con usted o le proveerá una respuesta por

escrito a su queja en el plazo de diez (10) días hábiles a partir de su cita o de haber recibido su

queja por escrito.

3. O, si usted prefiere, puede evitar los pasos previos y contactar, inmediatamente, al siguiente

organismo de financiación:

Agencia de Servicios Sociales del Condado de Alameda

Contracts Office


Oakland, CA 94607

Correo electrónico: [email protected]

Certifico que la información en este documento fue explicada para mi entera satisfacción y en mi

propio idioma, y que se me dio una copia de este formulario. Comprendo que al firmar abajo

autorizo a (______________ __) a que divulgue a la Agencia de Servicios INSERTAR NOMBRE DEL CONTRATISTA

Sociales del Condado de Alameda toda mi información en relación con mi queja.

Nombre del cliente (en letra de imprenta)

Firma del cliente Fecha

Page 13 of 24

Attachment B

LANGUAGE ACCESS REQUIREMENTS FOR CONTRACTORS

I. The Alameda County Social Services Agency (SSA) has developed and adopted a Master

Plan on Language Access to ensure its limited-English proficient (LEP) clients are

provided with language accessible services and communications. Under the plan’s

provisions, community-based organizations (CBOs)/contractors whose services are

contracted by the SSA:

A. Shall clearly disclose language access capabilities in relationship to the population

served.

B. Shall have a plan in place—available for review upon request by County staff—for

referring clients whose language needs the contractor can’t accommodate.

C. Shall permit County staff to conduct ongoing monitoring of contracted services for

compliance with provisions of the County’s Language Access Plan.

D. Shall provide the County with a list and copies of all printed contract-related

marketing/promotional/education-related materials (including languages materials are

printed in).

II. The SSA shall aid contracted CBOs in expanding language interpretation services

through:

A. Providing CBOs/contractors with training, materials and instruction on how to

effectively refer LEP clients to appropriate language resources.

B. Including service-marketing plan requirements in requests for proposals

(RFPs) and contracts with CBOs that propose to offer language services (including

appropriate outreach and notification of programs and services) to the LEP

community and customers.

C. Developing a monitoring process of contracted services to ensure high-quality

language accessible services are always provided to LEP clients.

D. Providing CBOs/contractors with access to Telephonic Interpreters, a 24-hours-a-day,

365-days-a-year telephone language interpretation service in over 100+ languages—

to supplement on-site language access services.

(Revised: 8/31/18)

Page 14 of 24

EXHIBIT B

TERMS OF PAYMENT

In addition to all terms of payment described in the Master Contract Terms and Conditions and

any relevant exhibits and attachments, the parties to this Agreement shall abide by the following

terms of payment:

I. Budget

Contractor shall use all payments solely in support of the program budget, set forth as follows:

A. Program Budget: Exhibit B-1

B. Agency Composite Budget: Exhibit B-2

II. Terms and Conditions of Payment

A. Contract Amount/Maximum:

Reimbursement amount shall not exceed the contract maximum amount of $750,000 for the

contract period as specified in the Master Contract Exhibit A and B Coversheet, Exhibit A –

Program Description and Performance Requirements and Exhibit B – Terms of Payment. In

order for Contractor to be paid the full amount available, the level of service provided by

Contractor must meet the expected level of service defined by this contract, as listed in Exhibit

A.

It is the obligation of the Contractor to progressively monitor all services expenditures and

take appropriate corrective preventive measures including the timely notification of

ACSSA if stoppage of services becomes the necessary measure to prevent the over-

expenditure of contract funds. Prior approval from the ACSSA Director or an authorized

designee shall be required to alter or change the terms and conditions of this agreement.

B. Contract Term:

The contract term is July 1, 2020 to June 30, 2021.

C. Budget Revision Procedures

1. Contractor shall be reimbursed in accordance with the contract budget as detailed in

Exhibit B-1. Any budget adjustments, revisions to the service categories and service

units within the contract must be approved by ACSSA Contract Liaison prior to

billing the County.


Contractor Name: Lincoln

Type of Services: Kinship Support Services

Page 15 of 24

2. Contractor must submit a formal written (via e-mail) request to the ACSSA Program

Liaison with copy to Contract Liaison for any contract budget adjustment with

justification for requested expenditure revisions inclusive of specific impacts to

current services being delivered. If impacts to contracted services levels are

significant the Program Liaison will consult Contracts Liaison prior to making the

approval.

3. No supplemental billing will be accepted without Contractor’s prior notification and

approval by ACSSA Contract Liaison of the need and justification for revisions of

the service categories, service units or contract budget (line-items or unit costs).

4. The County Auditor Controller’s Office will not pay for unauthorized service

categories, service units and budget line-items that are revised or rendered by

Contractor that are not approved by ACSSA Contract Liaison and/or for claimed

services that contract program monitoring findings indicate have not been provided.

III. Invoicing Procedures

A. Social Services Agency (SSA) Finance Department has established a centralized Payments

Unit. Please send all invoices and all payment questions to [email protected].

This unit will be your point of contact for all payment and invoicing matters. If you need

additional assistance, please contact Deputy Finance Director Robert Woolley at (510) 268-

2001.

Invoices must contain the following elements:

1. Must be on company letterhead that includes name, address, and contact

information

2. For Community Based Organizations, must be signed by the head of the

organization, i.e., Executive Director, CEO, etc.

3. Document must contain the title Invoice

4. The date of the invoice

5. A description of services

6. The date range for services provided

7. If needed, itemization of any sales tax and delivery/postage charges

8. The Purchase Order (PO) number provided by the County

9. The total amount owed

10. Remittance instructions/address

11. A cc indication at the bottom of the invoice with names of people who received

courtesy copies

12. The CEO or Executive Director must be included in the cc

13. All data as required by your contract.


Page 16 of 24

B. The County Auditor Controller’s Office will not pay for unauthorized service categories,

service units, and budget line-items that are revised or rendered by Contractor that are not

approved by the SSA Program Department and/or for claimed services that contract

program monitoring findings indicate have not been provided.

C. Contractor shall submit one invoice each month during the contract term, not to exceed

$750,000. Invoices shall be submitted by the tenth day of the month following the service

month.

D. In order for the County to meet year end closing deadlines, Contractors must submit their

May invoice and any prior late invoices by June 10. The June invoice must be submitted

by July 10.

IV. Funding and Reporting Requirements

A. Failure to submit required reports can delay the processing of invoices for reimbursement.

B. The amount shown on the Exhibits A & B Coversheet of the CBO Master Contract with

Alameda County Social Services Agency is based on the estimated amount at the time the

contract was executed. This does not affect the total contract amount that was awarded to

Lincoln. The actual federal expenditure amount, if any, will be available to Contractors

by October of the following fiscal year, and Contractor shall contact the ACSSA Contract

Liaison to receive this information.

V. Termination Provisions

A. Termination for Cause: If County determines that Contractor has failed, or will fail,

through any cause, to fulfill in a timely and proper manner its obligations under the

Agreement, or if County determines that Contractor has violated or will violate any of the

covenants, agreements, provisions, or stipulations of the Agreement, County shall

thereupon have the right to terminate the Agreement by giving written notice to Contractor

of such termination and specifying the effective date of such termination.

Without prejudice to the foregoing, Contractor agrees that if prior to or subsequent to the

termination or expiration of the Agreement upon any final or interim audit by County,

Contractor shall have failed in any way to comply with any requirements of this

Agreement, then Contractor shall pay to County forthwith whatever sums are so disclosed

to be due to County (or shall, at County's election, permit County to deduct such sums

from whatever amounts remain un-disbursed by County to Contractor pursuant to this

Agreement or from whatever remains due Contractor by County from any other contract

between Contractor and County).

B. Termination Without Cause: County shall have the right to terminate this Agreement

without cause at any time upon giving at least 30 days written notice prior to the effective

date of such termination.

Page 17 of 24

C. Termination By Mutual Agreement: County and Contractor may otherwise agree in

writing to terminate this Agreement in a manner consistent with mutually agreed upon

specific terms and conditions.

Page 18 of 24

EXHIBIT B-1

LINCOLN KINSHIP PROGRAM BUDGET – FY 2020-2021

Category Subcategory Description Amount

Salaries and Wages FTE $

Director Family-Youth Devel 0.2 17,304

Administrative Assistant 0.75 35,591

Program Manager 0.8 67,733

Youth Program Coordinator 1.0 52,020

Case Manager 3.0 152,003

Youth Program Mentor (2 staff @ .5 fte) 1.0 42,848

Academic Mentors 0.5 22,495

7.2 389,994$

Payroll Taxes and Benefits

FICA 7.65% 29,835

Unemployment (Estimated Claim) 0.80% 3,120

WC 2.20% 8,580

Retirement 5.00% 19,500

Health Benefits 16.00% 62,399

123,433$

Total Personnel Expenses 513,427$

Client Service Expenses Program Supplies, Food, Transportation,

Recreation

36,013

Office Supplies Supplies, Printing, Postage 2,500

Staff Development Conferences, Seminars, Meetings, Food,

Appreciation

4,000

Phone/Internet Internet, Data, Telephone; 8 staff @ 57/month 5,510

Occupancy Rent and Lease of Structures 58,605

Office Maintenance 18,364

Furniture & Equipment* 400

Licenses & Fees 1,430

Mileage 7.7 Staff @ 22/month 2,233

Software Data 5,500

QA, IT & Research Eval 39,200

Total Operating Expenses 173,755

Total Direct Expenses (Personnel and Operating Expenses Combined) 687,182$

Total Indirect Cost (Administrative Overhead, 10% Maximum) 62,818$

Total Contract Amount 750,000$

Operating

Expenses

Personnel

Expenses

Describe (add one line for each major category)

Page 19 of 24

EXHIBIT B-2

AGENCY COMPOSIT BUDGET

Page 20 of 24

EXHIBIT C

COUNTY OF ALAMEDA MINIMUM INSURANCE REQUIREMENTS

Without limiting any other obligation or liability under this Agreement, the Contractor, at its sole cost and expense, shall

secure and keep in force during the entire term of the Agreement or longer, as may be specified below, the following

insurance coverage, limits and endorsements:

TYPE OF INSURANCE COVERAGES MINIMUM LIMITS

A Commercial General Liability

Premises Liability; Products and Completed Operations;

Contractual Liability; Personal Injury and Advertising Liability



B Commercial or Business Automobile Liability

All owned vehicles, hired or leased vehicles, non-owned,

borrowed and permissive uses. Personal Automobile Liability is

acceptable for individual contractors with no transportation or

hauling related activities


Any Auto


C Workers’ Compensation (WC) and Employers Liability (EL)

Required for all contractors with employees

WC: Statutory Limits

EL: $100,000 per accident for bodily injury or disease

D Professional Liability/Errors & Omissions

Includes endorsements of contractual liability

$1,000,000 per occurrence

$2,000,000 project aggregate

E

Endorsements and Conditions:

1. ADDITIONAL INSURED: All insurance required above with the exception of Professional Liability, Personal Automobile

Liability, Workers’ Compensation and Employers Liability, shall be endorsed to name as additional insured: County of

Alameda, its Board of Supervisors, the individual members thereof, and all County officers, agents, employees and

representatives.

2. DURATION OF COVERAGE: All required insurance shall be maintained during the entire term of the Agreement with

the following exception: Insurance policies and coverage(s) written on a claims-made basis shall be maintained during the

entire term of the Agreement and until 3 years following termination and acceptance of all work provided under the

Agreement, with the retroactive date of said insurance (as may be applicable) concurrent with the commencement of activities

pursuant to this Agreement.

3. REDUCTION OR LIMIT OF OBLIGATION: All insurance policies shall be primary insurance to any insurance available

to the Indemnified Parties and Additional Insured(s). Pursuant to the provisions of this Agreement, insurance effected or

procured by the Contractor shall not reduce or limit Contractor’s contractual obligation to indemnify and defend the

Indemnified Parties.

4. INSURER FINANCIAL RATING: Insurance shall be maintained through an insurer with a minimum A.M. Best Rating

of A- or better, with deductible amounts acceptable to the County. Acceptance of Contractor’s insurance by County shall not

relieve or decrease the liability of Contractor hereunder. Any deductible or self-insured retention amount or other similar

obligation under the policies shall be the sole responsibility of the Contractor. Any deductible or self-insured retention amount

or other similar obligation under the policies shall be the sole responsibility of the Contractor.

5. SUBCONTRACTORS: Contractor shall include all subcontractors as an insured (covered party) under its policies or shall

furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all

of the requirements stated herein.

6. JOINT VENTURES: If Contractor is an association, partnership or other joint business venture, required insurance shall be

provided by any one of the following methods:

– Separate insurance policies issued for each individual entity, with each entity included as a “Named Insured (covered party),

or at minimum named as an “Additional Insured” on the other’s policies.

– Joint insurance program with the association, partnership or other joint business venture included as a “Named Insured.

7. CANCELLATION OF INSURANCE: All required insurance shall be endorsed to provide thirty (30) days advance written

notice to the County of cancellation.

8. CERTIFICATE OF INSURANCE: Before commencing operations under this Agreement, Contractor shall provide

Certificate(s) of Insurance and applicable insurance endorsements, in form and satisfactory to County, evidencing that all

required insurance coverage is in effect. The County reserves the rights to require the Contractor to provide complete,

certified copies of all required insurance policies. The require certificate(s) and endorsements must be sent to:

- Alameda County Social Services Agency Contracts Office, 1111 Jackson Street, Suite 103, Oakland, CA 94607

- With a copy to Risk Management Unit, 1106 Madison Street, Room 233, Oakland, CA 94607

Certificate C-2 Form 2001-1

Page 21 of 24

EXHIBIT D

AUDIT REQUIREMENTS

The County contracts with various organizations to carry out programs mandated by the Federal

and State governments or sponsored by the Board of Supervisors. Under the Single Audit Act

Amendments of 1996 (31 U.S.C.A. §§ 7501-7507) and Board policy, the County has the

responsibility to determine whether organizations receiving funds through the County have

spent them in accordance with applicable laws, regulations, contract terms, and grant

agreements. To this end, effective with the first fiscal year beginning on and after December 26,

2014, the following are required. I. AUDIT REQUIREMENTS

A. Funds from Federal Sources:

1. Non-Federal entities which are determined to be sub-recipients by the

supervising department according to 2 CFR § 200.330 and which expend

annual Federal awards in the amount specified in 2 CFR § 200.501 are

required to have a single audit performed in accordance with 2 CFR §

200.514.

2. When a non-Federal entity expends annual Federal awards in the amount

specified in 2 CFR § 200.501(a) under only one Federal program

(excluding R&D) and the Federal program's statutes, regulations, or

terms and conditions of the Federal award do not require a financial

statement audit of the auditee, the non-Federal entity may elect to have a

program-specific audit conducted in accordance with 2 CFR § 200.507

(Program Specific Audits).

3. Non-Federal entities which expend annual Federal awards less than the

amount specified in 2 CFR § 200.501(d) are exempt from the single audit

requirements for that year except that the County may require a limited-

scope audit in accordance with 2 CFR § 200.503(c) .

B. Funds from All Sources:

Non-Federal entities which expend annual funds from any source (Federal,

State, County, etc.) through the County in an amount of:

1. $100,000 or more must have a financial audit in accordance with the

U.S. Comptroller General’s Generally Accepted Government Auditing

Standards (GAGAS) covering all County programs.

2. Less than $100,000 are exempt from these audit requirements except as

otherwise noted in the contract.

Page 22 of 24

Non-Federal entities that are required to have or choose to do a single

audit in accordance with 2 CFR Subpart F, Audit Requirements are not

required to have a financial audit in the same year. However, Non-

Federal entities that are required to have a financial audit may also be

required to have a limited-scope audit in the same year.

C. General Requirements for All Audits:

1. All audits must be conducted in accordance with General ly Accepted

Government Auditing Standards issued by the Comptroller General of

the United States (GAGAS).

2. All audits must be conducted annually, except for biennial audits

authorized by 2 CFR § 200.504 and where specifically allowed

otherwise by laws, regulations, or County policy.

3. The audit report must contain a separate schedule that identifies all funds

received from or passed through the County that is covered by the audit.

County programs must be identified by contract number, contract

amount, contract period, and amount expended during the fiscal year

by funding source. An exhibit number must be included when applicable.

4. If a funding source has more stringent and specific audit requirements,

these requirements must prevail over those described above.

II. AUDIT REPORTS

A. For Single Audits

1. Within the earlier of 30 calendar days after receipt of the auditor’s report

or nine months after the end of the audit period, the auditee must

electronically submit to the Federal Audit Clearinghouse (FAC) the data

collection form described in 2 CFR § 200.512(b) and the reporting

package described in 2 CFR § 200.512(c). The auditee and auditors must

ensure that the reporting package does not include protected personally

identifiable information. The FAC will make the reporting package and

the data collection form available on a web site and all Federal agencies,

pass-through entities and others interested in a reporting package and data

collection form must obtain it by accessing the FAC. As required by 2

CFR § 200.512(a)(2), unless restricted by Federal statutes or regulations,

the auditee must make copies available for public inspection.

2. A notice of the audit report issuance along with two copies of the

management letter with its corresponding response should be sent to the

County supervising department within ten calendar days after it is

Page 23 of 24

submitted to the FAC. The County supervising department is responsible

for forwarding a copy of the audit report, management letter, and

corresponding responses to the County Auditor within one week of

receipt.

B. For Audits other than Single Audits

At least two copies of the audit report package, including all attachments and any

management letter with its corresponding response, should be sent to the County

supervising department within six months after the end of the audit year, or other

time frame as specified by the department. The County supervising department

is responsible for forwarding a copy of the audit report package to the County

Auditor within one week of receipt.

III. AUDIT RESOLUTION

Within 30 days of issuance of the audit report, the entity must submit to its County

supervising department a corrective action plan consistent with 2 CFR § 200.511(c)

to address each audit finding included in the current year auditor’s report. Questioned

costs and disallowed costs must be resolved according to procedures established by the

County in the Contract Administration Manual. The County supervising department

will follow up on the implementation of the corrective action plan as it pertains to

County programs.

IV. ADDITIONAL AUDIT WORK

The County, the State, or Federal agencies may conduct additional audits or reviews to

carry out their regulatory responsibilities. To the extent possible, these audits and

reviews will rely on the audit work already performed under the audit requirements

listed above.

Page 24 of 24

EXHIBIT E

HIPAA BUSINESS ASSOCIATE AGREEMENT

(INTENTIONALLY OMITTED )

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORETHE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED INACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE

INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #

NAME:CONTACT

(A/C, No):FAX

E-MAILADDRESS:

PRODUCER

(A/C, No, Ext):PHONE

INSURED

REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement onthis certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THISCERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIESBELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZEDREPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:

(Per accident)

(Ea accident)

$

$

N / A

SUBRWVD

ADDLINSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIODINDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

$

$

$

$PROPERTY DAMAGE

BODILY INJURY (Per accident)

BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLYNON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY

Y / N

WORKERS COMPENSATIONAND EMPLOYERS' LIABILITY

OFFICER/MEMBER EXCLUDED?(Mandatory in NH)

DESCRIPTION OF OPERATIONS belowIf yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE

$

$

$

E.L. DISEASE - POLICY LIMIT

E.L. DISEASE - EA EMPLOYEE

E.L. EACH ACCIDENT

EROTH-

STATUTEPER

LIMITS(MM/DD/YYYY)POLICY EXP

(MM/DD/YYYY)POLICY EFF

POLICY NUMBERTYPE OF INSURANCELTRINSR

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB

UMBRELLA LIAB $EACH OCCURRENCE

$AGGREGATE

$

OCCUR

CLAIMS-MADE

DED RETENTION $

$PRODUCTS - COMP/OP AGG

$GENERAL AGGREGATE

$PERSONAL & ADV INJURY

$MED EXP (Any one person)

$EACH OCCURRENCEDAMAGE TO RENTED

$PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR

GEN'L AGGREGATE LIMIT APPLIES PER:

POLICYPRO-JECT LOC

CERTIFICATE OF LIABILITY INSURANCEDATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE

ACORD 25 (2016/03)

© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER

The ACORD name and logo are registered marks of ACORD

HIREDAUTOS ONLY

2/27/2020

(WC) Heffernan Insurance Brokers1350 Carlback AvenueWalnut Creek, CA 94596

Stacey Okimoto925-934-8500 925-934-8278

[email protected]

Nonprofits Insurance Alliance of California 1184LINCCHI-02 Lloyd's of London

Lincoln1266 14th StreetOakland, CA 94607

Allied World Insurance Company 22730

1230166650

A X 1,000,000X 20,000

10,000

1,000,000

3,000,000X

Y 202010668NPO 2/15/2020 2/15/2021

3,000,000

A 1,000,000

X

X X

202010668NPO 2/15/2020 2/15/2021

A X X 10,000,000202010668UMB 2/15/2020 2/15/2021

10,000,000

ACB

PROFESSIONAL LIABILITYCRIMECYBER LIABILITY

202010668NPO03063839ESI0112522173

2/15/20202/15/20202/15/2020

2/15/20212/15/20212/15/2021

OCCUR/AGGREGATEOCCUR/AGGREGATEEACH CLAIM/AGGREGATE

$1M / $3M$1M / $1M$2M / $2M

Re: Kinship Support Services. County of Alameda, its Board of Supervisors, the individual members thereof, and all County officers, agents, employees andrepresentatives are included as an additional insured on General Liability policy per the attached endorsement, if required.

Alameda County Social Services AgencyAdministrative OfficesAttn: Lori A. Cox2000 San Pablo Avenue, 4th FloorOakland, CA 94612

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EXHIBIT F

COUNTY OF ALAMEDA

DEBARMENT AND SUSPENSION CERTIFICATION (Applicable to all agreements funded in part or whole with federal funds and contracts over $25,000).

The contractor, under penalty of perjury, certifies that, except as noted below, the

contractor, its principals, and any named and unnamed subcontractor:

Is not currently under suspension, debarment, voluntary exclusion, or

determination of ineligibility by any federal agency;

Has not been suspended, debarred, voluntarily excluded or determined

ineligible by any federal agency within the past three years;

Does not have a proposed debarment pending; and

Has not been indicted, convicted, or had a civil judgment rendered against it

by a court of competent jurisdiction in any matter involving fraud or official

misconduct within the past three years.

If there are any exceptions to this certification, insert the exceptions in the following

space. {!10}

Exceptions will not necessarily result in denial of award, but will be considered in

determining contractor responsibility. For any exception noted above, indicate

below to whom it applies, initiating agency, and dates of action.

Notes: Providing false information may result in criminal prosecution or

administrative sanctions. The above certification is part of the Community Based

Organization Master Contract. Signing this Contract on the signature portion

thereof shall also constitute signature of this Certification.

CONTRACTOR:{!8}________________________________________ ______

PRINCIPAL NAME:{!9} _______________________ TITLE:{!3}___________________

SIGNATURE:{!2} ______________________________ DATE:{!5} __________ {!7}

{!c} {!a}

\\ac01fs8600.acgov.org\esign_SSA\SSAContractRenewals\2021\Lincoln_26606_$750000a044N000015bo7TQAQ

N/A

Lincoln

90afd133-68aa-4920-858a-dfffac174cff

Allison Staulcup Becwar

7/27/2020

President & CEO

AGENDA March 17, 2020

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