Agency Health and the State of the Service Report 2006– 07
Dec 29, 2015
Overview
• Monitoring the health of your organisation is just as important as monitoring the health of employees
• Broad overview of Agency Health publication
• Present data on a limited number of agency health indicators from this year’s State of the Service Report
• How you can monitor the health of your agency
Agency Health
What is agency health?
“The ability to deliver high quality and timely outcomes”
Seven key areas:– Organisational direction– Leadership– Organisational capability– Corporate governance processes– Relationships and integrity– Organisational culture– Public service factors.
Key areas of Agency Health
• Organisational Direction
• Leadership
• Capability
• Governance processes
• Relationships and Integrity
• Organisational Culture
• Public Service Factors
Agency Health Indicators
• Organisational structure is not related to organisation direction and is hard to understand
• A disconnect between senior and middle managers
• Excessively high or low staff turnover
• An absence of evaluation measures and a lack of staff and stakeholder surveys
• High incidence of, or level of tolerance for, harassment and/or bullying
Agency Health Indicators
• Low levels of employee engagement
• Poor work-life balance
• A low commitment to collaboration internally or with other agencies
• A failure to anticipate and respond to changes in government priorities
• An ineffective approach to managing geographically dispersed offices
Leadership Capability
0
10
20
30
40
50
60
70
80
Achieves results Cultivatesproductive working
relationships
Exemplifiespersonal drive and
integrity
Shapes strategicthinking
Communicates withinfluence
2005-06 2006-07
Per
cen
t
Source: Employee survey
Relationships & Integrity
• 84% of employees agreed that their organisation actively encourages ethical behaviour by all of its employees
• 15% of employees indicated that they had been subjected to harassment or bullying in last 12 months
• Job satisfaction– Four out of five employees were, on average, satisfied with the
workplace attributes they see as important– Top three attributes (good working relationships, flexible working
arrangements, salary)
• High levels of service user satisfaction
Retention
Top seven issues impacting on retention:– Work-life balance (74% satisfied)– Satisfaction with current job– Career and development opportunities (62% & 68%
satisfied)– Working relationships– Quality of senior leaders– Remuneration (61% agreed)– Recognition (50% satisfied)