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AGED CARE SERVICES 14.1 14 Aged care services CONTENTS 14.2 14.11 14.13 14.33 14.1 Profile of aged care services 14.2 Framework of performance indicators 14.3 Key performance indicator results 14.4 Definitions of key terms 14.5 References 14.35 Data tables Data tables are identified in references throughout this section by a ‘14A’ prefix (for example, table 14A.1) and are available from the website https://www.pc.gov.au/research/ ongoing/report- on-government-services. This section reports on government funded care and support services (provided at home and in residential care facilities) for older people (and their carers). Further information on the Report on Government Services including other reported service areas, the glossary and list of abbreviations is available at https://www.pc.gov.au/ research/ongoing/report-on-government-services. Impact of COVID-19 on data in this section COVID-19 may affect data in this Report in a number of ways. This includes in respect of actual performance (that is, the impact of COVID-19 on service delivery in 2020 which is reflected in the data results), and the collection and processing of data (that is, the ability of data providers to undertake data collection and process results for inclusion in the Report). For the aged care services section, there has been some impact on the data that is attributable to COVID-19, but this has not affected either the comparability or completeness of any indicators. The data affected relate to the measurement of compliance with aged care quality standards. This impact is primarily due to adjustments made by the Aged Care Quality and Safety Commission to auditing activity undertaken to determine compliance with the Aged Care Quality Standards by aged care services providers.
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