ZOE CLEMENT ZOE CLEMENT ZOE CLEMENT A c c o u n t P l a n n e r
Mar 15, 2016
ZOE CLEMENTZOE CLEMENTZOE CLEMENT
A c c o u n t P l a n n e r
I‟m blunt, witty, savvy, independent, and
optimistic. I use big words and still have the
mind of a little girl. Large audiences do not
intimidate me.
I grew up in a Texas town I sometimes forget
how to pronounce, and I disappoint people
with my lack of a southern drawl.
Observing others is one of my favorite things
to do. My creative juices are triggered
through watching others and seeing detail
others usually overlook.
I love rainy days, when I can sit inside and
read, or write, or just listen to the thunder
outside.
I love challenges. I set my goals high and
take educated risks when accomplishing
them. I have a keen sense of awareness.
Advertising is something that is ever
changing and evolving—something that I
crave in my day-to-day life.
CLICK ME
Pers
onal
Man
ifesto
EDUCATION
Brigham Young University, Provo, UT 2009—Present
Bachelor of Arts in Communications
Emphasis: Advertising
Minor: Sociology
EMPLOYMENT
Account Planner, BYU Adlab, Provo, UT Jan 2011—Present
Assist in the strategy and research for clients such as Hallmark,
Nature Valley, Huggies, Nestle, and Children‟s Miracle Network.
PR/Marketing, Big Brainz, Provo, UT Aug 2011—Present
Currently managing all school districts in Texas and Arizona.
In charge of selling them our educational software and keeping
them happy once they have and use it.
Social Media Director, Sygif, Provo, UT July 2011—Present
Includes Twitter, Facebook, blog and some website content.
In charge of all social media outlets for the company.
Publicity Coordinator, BYU Residence Halls Association, Provo, UT Fall 2009
Was in charge of creating advertisements and publicizing
events and activities to the freshman student body.
VOLUNTEER Special Olympics
Ronald McDonald House
ACTIVITIES / INTERESTS
Model 2009—Present
48-hour Film Festival, Entrant 2007—08
Interests include, fashion, art, humans, music, photography, and food.
Resu
me
The Task
Increase brand loyalty and product use among current social
media users, while leveraging owned digital media space.
My Job
The consumer. The insights. The strategy.
Main Insight
They enjoy nature but interact with it the same way, day after
day.
Strategy
CONSTRAINED BY THE CHORES OF AN EVERYDAY LIFE, THE NATURE
VALLEY CONSUMER EASILY FORGETS THE STEPS ALONG THE WAY
THAT GOT THEM TO THE FINISH LINE
Client
: Gen
eral
Mill
s
Posit
ion:
Acc
ount
Pla
nner
Profile Age: 20-35 year olds Educated and Active
Active role in social media
Engaged with blogging
Age: 36-55 year olds Family oriented
Passive role in social media
Insights The Nature Valley consumer has an active
lifestyle but is not a health fanatic. They enjoy nature but interact with it the
same way, day after day. This consumer tends to forget that they can find nature anywhere, whether it Is at a national park
or in the corner of their office. Captured in the world of social media, these consumers tend to keep up with what others are
doing more than updating their own wall. They enjoy nature but interact with it the same way, day after day.
Strategy
CONSTRAINED BY THE CHORES OF AN EVERYDAY LIFE, THE NATURE VALLEY
CONSUMER EASILY FORGETS THE STEPS ALONG THE WAY THAT GOT THEM TO THE
FINISH LINE.
Creative
By Andrew Tui
Digital Record
Micro-site that integrates social
media
Connects consumers to the brand
For more technologically savvy consumers
Application runs in the background
Pre-set “check-in” times
Each check-in creates a waypoint
Syncs with your profile on the micro-site
It’s Not Just Where You’ve Been…
All about the way you interact and experience the world around you
Tweets + Facebook layered on your path
A way to connect & share
A digital record
Sprung from an idea of a Nature
Valley “fortune cookie”
Exclusive to national parks
First digital granola bar
Look down at your shadow. The closer it is to you,
the stronger the sun‟s UV rays are. It also means
you‟re becoming less ale. Enjoy that.
Thousands of creatures inhabit this very forest. So
just be advised you are always being watched.
Like a parent Facebook stalking their kin.
Congratulations! You just won 5 free music
downloads! And remember, don‟t go chasing
waterfalls, please stick to the rivers and lakes.
Congratulations! You just won 50 check-ins! Huz-
zah!
My Job
I took on a few different roles with this spec project. I mainly headed the group as an
Account Mananger; I was responsible for communicating to the “client” (our Professor)
all concerns, questions, and executions we were responsible for. I also did a large
majority of the research we conducted in the planning stage of the campaign.
Specifically, I helped direct the interview and write the online survey we used for our
primary research. I also assisted in writing the copy for our print ads. Lastly, I teamed up
with one other person to write, organize and compile the entirety of the Ad Plan Book
for the account.
Client
: TO
MS
Shoe
s
Posit
ion:
Acc
ount
Pla
nner
Summary
We wanted people to know TOMS as a giving
organization, not just a shoe company. Our hope
was to get the idea of “One for One” out to our
target audience and make the public more
aware of the admirable movement TOMS has
begun. We feel that TOMS has a great opportunity
to connect on a more personal level with their
customers by making advertisements that depict
the impact and change a single person can make
on a child‟s life by simply buying a pair of shoes.
Strategy
FOR THE LAID BACK INDIVIDUAL SEEKING TO GIVE TO A GOOD CAUSE, TOMS FITS
YOUR LIFESTYLE AND PROVIDES A WAY TO CONTRIBUTE TO SOMETHING PERSONAL AND
SIGNIFICANT
Client
: TO
MS
Shoe
s
Posit
ion:
Acc
ount
Pla
nner
Insights
Many seek new styles and fashion and rather than changing themselves to fit the styles, they
mold the styles to fit their unique fashion sense. → Results in new trends forming
It‟s not so much that they care about being different. They go about searching the internet,
browsing various chic and abstract fashion catalogs, and observing the newest styles coming
out in the media.
As far as charity is concerned, 95% of those surveyed feel it is important and 90% feel the most
accomplished when they can help someone on an individual basis.
Creative Art Director: Jason Brady
Copy: Zoe + Jason
Without these shoes, I would have more closet space, more money
in my wallet...and I wouldn’t have made a difference.
When Jason bought his pair of TOMS, the life of a child was
changed significantly, linking their souls despite the distance. Before
this child received a pair of shoes he walked miles for food, water
and medical attention, barefoot. You, too can be like Jason and
help better a child‟s life.
The Task
Make JCP more relevant in the lives of women aged 25-34
The Problem
JCPenney is my grandmother‟s department store where I can
find something for everyone in my life except me.
My Job
Primary/secondary research. The brand model. The strategy.
Client
: JC
Penn
ey
Posit
ion:
Acc
ount
Pla
nner
Strategy
THESE WOMEN ARE MODERN DAY RENAISSANCE WOMEN WHO
LOVE THE EMPOWERMENT THEY FEEL WHEN THEY ARE THRIVING IN
THEIR PURSUITS. THEY VIEW SHOPPING AS ANOTHER BATTLE TO
CONQUER, AND LOVE THE CONFIDENCE THEY GAIN WHEN THEY
BUY A STYLISH OUTFIT FOR A MUCH LOWER PRICE THAN ITS
DESIGNER COUNTERPART.
Current Brand Position
My grandmother‟s department store where I
can get something for everyone in my life
except me.
Conceptual Target
Passionate, Price-sensitive Pursuers
These women know who they are, what they
want, and won‟t back down from a chal-
lenge. Whether they‟re in the business field or
raising a family, they have a clear map for the
future and love being on top of their goals.
They are constantly making decisions and
nothing excites them more than knowing that
they have made a good choice. There is an
extra thrill when they know they‟ve made a
smarter choice than their friends. These
women believe in the power of wearing stylish
clothing and yearn for the confidence it pro-
vides. They feel a sense of accomplishment
when they see those who spent an inordinate
amount on style when they spent a fraction of
the price and receive compliments on it all
the time.
Core Desire
Buy confidence for less.
Compelling Truth
With a wide selection, JCP‟s merchandise
allows the consumer to convey her individual
expression. JCP provides consumers with time-
less clothing that won‟t go out of style next
season. The quality of the products assures
women that their purchases are worth the in-
vestment, as the clothing will physically stand
the test of time.
Selling Idea
Wearable Empowerment
Brand Model
Survey Results
Insights
Accomplishment: these women derive confidence from
the clothing they wear, helping them achieve more
Tactical Shoppers: they carefully weigh options in stores
and want to make sure they‟re buying the smartest op-
tion
Renaissance Women: they are jacks-of-all-trades, in-
vested in a multitude of activities and need an equally
flexible wardrobe
Big Idea
You are the woman the future will revere,
JCPenney will give you the tools to write
your own story. With the timeless attitude
and look of JCPenney, you can conquer
like Cleopatra, entice like Aphrodite, rule
like Queen Elizabeth I. Embrace yourself
and leave your mark.
Articulation
Leave a beauty mark on history
Creative
By Brandon Osmond
The Problem
The current target demographic for Hallmark is dying.
My Job
The consumer and the insights.
Main Insight
Social media is changing how people communicate with their
friends.
Client
: Hal
lmar
k
Posit
ion:
Acc
ount
Pla
nner
Profile
Age: 18-24
Sex: Female
Interests: outdoors, traveling, family, friends,
blogging, fashion
Dreams: To be happy, have a family, two dogs,
a good job…
Work Status: part-time secretary, full-time student
Education: BA in Humanities, minor in Spanish and
Sociology
h i p s o c i a l s a v v y d i f f e r e n t f u n
Shopping Habits
Frugal
Therapeutic
Sporadic
Industrial
Social
Insights
Social media is changing how we communicate with people.
Less personable, but more convenient.
Are you always satisfied with a silly wall post?
Solution
Hallmark is the trusted brand that always
gives you the perfect card. We all have a
hard time putting our feelings into words, but
Hallmark knows exactly how to wish a happy
birthday or tell your spouse how much you
mean to them. You buy a Hallmark card for
the people you really care about—your more
than virtual friends.
lient
: Hug
gies
Posit
ion:
Acc
ount
Pla
nner
The Task
Find ways for the Huggies brand to better reach moms through
mobile and social media.
My Job
As account planner, I participated in writing the online survey,
conducting an ethnography, and moderating a friendship
group. I helped write and present the final brand model and
creative brief.
Client
: Hug
gies
Posit
ion:
Acc
ount
Pla
nner
Current Brand Position
“Huggies. Embrace the Now.”
Future Brand Objective
“Huggies. Embrace the Now, and the
technology that comes with it.”
Conceptual Target
“Young mothers with one foot in motherhood
and one foot in cyberspace.”
These moms are young and tech savvy. Even
though they spend most of their day at home
with the baby, they do not want to be iso-
lated. They use the internet to keep up with
their friends and follow popular blogs. Their
lives are hectic and messy, and their time
online is considered by them to be an indul-
gence. The happiness of their baby is the
most important thing in the world, and much
of their time spend online has to do with their
home and family.
Core Desire
More than just a product.
Huggies will mean more to moms than just
diapers that get the job done. The Huggies
website and presence on social media sites
are a trustworthy resource where they can
get helpful information on all things related to
their baby. The information won‟t be coming
from researchers, but real moms with real ex-
perience who really understand them. It will
be a place where they can fell connected to
other moms and up to date on news and
trends.
Role of the Brand
To provide reliable products using the latest
technology and trends to be there for our
moms at all times.
Compelling Truth
Huggies.com and the Huggies Facebook
page are more than just a sales pitch.
Selling Idea
Use the Internet as a way to connect with our
customers on a deeper level.
Brand Model
Advertising Objective
We want mothers to begin to think of the
Internet and social media as a means of con-
necting with the Huggies brand. Whether it be
by using the Huggies website, the Facebook
page, or blogging about their Huggies prod-
ucts.
Target
We are talking to younger mothers with chil-
dren that are still in diapers. These young
mothers have and use the Internet, social me-
dia, and/or blogs frequently in their day to
day lives. Their Internet use can be as broad
as their personalities; be it for work, an es-
cape, a research tool, or a connection to the
outside world.
Cultural Tension
We‟re seeing a tension rise with working moth-
ers who are still trying to have a happy home
life. The stay-at-home mom is no longer a glo-
rified status, so moms are looking for ways to
make their lives and roles meaningful aside
from being a mother. There is a tension be-
tween real life communication and cyber
communication. These moms may not get to
see their friends regularly, but the way they
stay connected is by using the Internet. They
now face the choice between getting their
information and ideas online and from people
in real life
Communication
We understand you and what you‟re going
through. We‟ve been there. We‟ve run
through the store with a baby who‟s out of
control. We know what it‟s like to wake up in
the middle of the night to a screaming tod-
dler. We aren‟t a panel of hired researchers
spitting facts and figures at you. We are real
people with real experiences and we want to
share what we know with you to make your
life better.
Assignment
We want to create a website utilizing popular
sites that mothers use such as Facebook and
mommy blogs to make Huggies a hub of
relevant information for these mothers.
Creative Brief
Huggies Blog
We want to make a blog that allows
mom to find the information she‟s seek-
ing for herself and her baby. She‟ll be
able to fill out a profile that will cater
the blog posts to her interests.
Designated mommy bloggers will blog
about various popular subjects in the
baby world.
Huggies Pinterest Moms
We will have designated
“Huggies Pinterest Moms”
who will pin material from the
„Little Time Left‟ website onto
Pinterest, so that they will be
in sync with one another.
They will also pin other photos
that will link to helpful sites for
moms across the web.
If up to five photos are
pinned by a user off of the
„Little Time Left‟ blog, they are
sent a coupon for Huggies
diapers.
Thank You ZOE CLEMENT