This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Slide 1
Slide 2
Advertising in Arab countries The Coca Cola Poster
Slide 3
Communication Model
Slide 4
Communication channels
Slide 5
Communication technology How quickly must the information reach
the audience? Will there be feedback from the communication? What
technology will the audience need to receive the communication? Are
there technical difficulties or learning curve issues to
address?
Slide 6
Communication technology Are there access or security issues
with the communications technology? Is the particular mode of
technology likely to become outdated? What is the relative cost of
each technology?
Slide 7
Communication methods
Slide 8
Communication types
Slide 9
Communication Skills
Slide 10
Developing Great Communication Skills Understand & follow
the communication model (Sender, Receiver, Message, Noise) Take
informal approach when communicating with stakeholders outside
status meetings Develop effective listening skills appear
interested make eye contacts put your speaker at ease recap what
the speaker said in your words do not interrupt
Slide 11
Communication Management Plan Main Contents Stakeholder
communication requirements Information to be communicated Reason
for distributing the information Time frame and frequency
Responsible person/party to prepare and/or communicate Responsible
person/party for authorizing release of confidential
information
Slide 12
Communication Management Plan Main Contents Persons who will
receive the information (distribute to) Communication method, type
and technology Allocated resources to perform communication, time
and budget Escalation process Updating & refining the
communications management plan Glossary of common terminology
Project information flowcharts Communication constraints
Slide 13
Tips to Create a Communications Management Plan Determine the
communication needs of project stakeholders. Evaluate any
constraints and assumptions. Determine the appropriate
communications technologies. Distribute the communications
management plan to project stakeholders. Include activities for
preparing project reports and documentations Set enough time for
meetings
Slide 14
Tips to Distribute Project Information Distribute information
in accordance with the communications plan. Use effective
communication skills to exchange information. Monitor the
communications system for feedback to ensure messages are getting
through as planned. Analyze effects on project execution and
control when unexpected
Slide 15
Tips to Distribute Project Information information requests
surface. Be prepared for the meetings, insist on the team to be
prepared Dont count on verbal communication for approvals, get it
in writing SMART follow up is a key success for your project:
Stakeholders receive your message Stakeholders understand what you
mean Stakeholders take necessary actions
Slide 16
Tips to Report Project Performance Distribute information in
accordance with the communications plan. Use effective
communication skills to exchange information. Monitor the
communications system for feedback to ensure messages are getting
through as planned. Analyze effects on project execution and
control when unexpected
Slide 17
Tips to Report Project Performance information requests
surface. Be prepared for the meetings, insist on the team to be
prepared Dont count on verbal communication for approvals, get it
in writing SMART follow up is a key success for your project:
Stakeholders receive your message Stakeholders understand what you
mean Stakeholders take necessary actions
Slide 18
Tips to Report Project Performance Analyze work results against
planned performance. Hold performance reviews. Determine the type
of report needed for the information being reported. Prepare
professional performance reports. Balance the cost, time, and
logistics of preparing performance reports against the benefits
gained. Measure and monitor performance consistently throughout the
project.
Slide 19
Tips to Manage Stakeholders Be flexible in communications with
senior management. Assign, track, and resolve open issues. Process
change requests in order to update the communications plan. Take
corrective action to bring project performance in line with
stakeholder expectations. Document lessons learned.
Slide 20
Communication Activity Group1Develop a communication management
plan (who will receive what information, when and how?) Group2In
the middle of your project, one critical resource of the project
team big member resigned and wants to quit immediately. What is
your plan?, and how you will communicate this information with the
stakeholders? Group3The senior management asked you to hold on some
activities which definitely will delay the project. How are you
going to deal with this request? Group4In the middle of your
project, the CEO informed that a VIP guest is visiting the company
and he wants you to prepare a 15 minutes presentation about the
project. What topics will you include in the presentation?
Slide 21
Questions
Slide 22
1. Extensive use of - communication is most likely to aid in
solving complex problems. A. verbal B. written C. formal D.
nonverbal
Slide 23
Answer is (B)
Slide 24
2. The work breakdown structure can be an effective aid for
communication in which situation(s)? A. Internal within the project
team B. Internal within the organization C. External with the
customer D. Internal and external to the project
Slide 25
Answer is (D)
Slide 26
3. The MOST likely result of communication blockers is that: A.
the project is delayed. B. trust level is enhanced. C. conflict
occurs. D. senior management is displeased
Slide 27
Answer is (C)
Slide 28
4. Communications are often enhanced when the sender the
receiver. A. speaks up to B. uses more physical movements when
talking to C. talks slowly to D. shows concern for the perspective
of
Slide 29
Answer is (D)
Slide 30
5. Formal written correspondence with the customer is required
when: A. defects are detected. B. the customer requests additional
work not covered under contract. C. the project has a schedule
slippage that includes changes to the critical path. D. the project
has cost overruns.
Slide 31
Answer is (B)
Slide 32
6. A project manager has a problem with a team member's
performance. What is BEST form of communication for addressing this
problem? A. Formal written communication B. Formal verbal
communication C. Informal written communication D. Informal verbal
communication
Slide 33
Answer is (D)
Slide 34
7. Communications under a contract should tend toward: A.
formal written communication. B. formal verbal communication. C.
informal written communication. D. informal verbal
communication.
Slide 35
Answer is (A)
Slide 36
8. The project status report is an example of which form of
communication? A. Formal written communication B. Formal verbal
communication C. Informal written communication D. Informal verbal
communication
Slide 37
Answer is (A)
Slide 38
9. When a project manager is engaged in negotiations, nonverbal
communication skills are of: A. little importance. B. major
importance. C. importance only when cost and schedule objectives
are involved. D. importance only to ensure you win the
negotiation.
Slide 39
Answer is (B)
Slide 40
10. A large, one-year telecommunications project is about
halfway done when you take the place of the previous project
manager. The project involves three different sellers and a project
team of 30 people. You would like to see the project's
communications requirements and what technology is being used to
aid in project communications. Where will you find this
information? A. The project management plan B. The information
distribution plan C. The bar chart D. The communications management
plan