Advanced_Collections_R12 - Internal Reference Only

8/2/2019 Advanced_Collections_R12 - Internal Reference Only

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Collection Functions in R12 ReceivablesBundled with Oracle AR

Collector's Work Queue Search Tool

Collections Workbench

Assign Collectors Manually

View Collections Info by Different Levels

Process Ad-Hoc Payments

Create Promises

Enter Disputes and Adjustments

View Invoices using Oracle Bill Presentment Architecture

Run Receivables and Collections reports Preconfigured Delinquency Creation Engine (cannot change)

Preconfigured Customer Scoring Engine (cannot change)

Configurable Dunning Plans (Staged Reminders only)


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Collection Functions Only Available viaOracle Advanced Collections

Configurable Customer Scoring Model

Configurable Strategies and Work Items

Including Human Tasks, not just Dunning Letters

Configurable Segments

Multiple Database Views for use with Scoring and Strategies

Create Collections Territories using Territory Manager

Work Reassignment (not just Manual Assignment of Collector)

Additional Advanced Collections tabs in Collection Workbench:

Strategy

Lifecycle

Custom 1

Custom 2

Other Collections Workbench Tabs (with Extra Licenses):

If you use Oracle Loans Loans

If you use Oracle Lease Management Case Management

If you use Oracle Contracts Contracts


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Define Collection StrategiesApply to different customer categories and situations

Multiple work items,auto-triggered by

workflow


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Collectors Work QueueTask list for each collection agent


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Collection WorkbenchDrill to individual customer profile Snapshot

Key CollectionsMetrics, configurable


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Collection Workbench HistoryOne stop for all historical information about customer

PaymentsPromises to Pay

Disputes

Interaction

Correspondence

Adjustment


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Collection Workbench AccountsRequest and record ad-hoc payment to resolve delinquency

Request & processpayments quickly toresolve delinquency


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Collection Workbench TransactionsRecord customer disputes and resolutions against invoices,perform adjustments, process payments, etc.


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Collection Workbench LifecycleTrack information about delinquencies and status changes

Change status to

indicate Write-offs,Bankruptcies, etc.


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Collection Workbench StrategyExecute collection strategies based on Score

Work items definedfor this strategy


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Collection Workbench TasksTrack all types of customer-oriented activities

Interactive CallCenter to Record

Conversations


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Advanced_Collections_R12 - Internal Reference Only

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