ADVANCED MEDICAL RECRUITING & STAFFING Challenges Building a Flexible Communication Solution In the medical staffing industry, the ability to quickly connect the right professionals with the right position at the right time is critical to moving the business forward. At Advanced Medical, the company not only needed to manage a regular flow of incoming information to its headquarters, it also faced the challenge of expansion. With the opening of a second office and a desire for employees to work remotely, they needed a flexible communications solution. Advanced Medical had previously installed a legacy Nortel PBX system with a T1 connection and 24 lines that simply did not meet the needs of the growing business. Over time, the old system became increasingly difficult to manage, and even required the company to hire an outside contractor to make routine adjustments and expensive upgrades. Additionally, it only provided voice services, leaving employees to resort to using unsecured instant messaging services, causing significant management hassles and raising security concerns. Advanced Medical Advanced Medical, based in Port Orange, Florida, is an experienced therapy staffing company and a recognized leader in the healthcare staffing industry. The company specializes in placing physical, occupational and speech therapy professionals in a variety of settings including hospitals, assisted living facilities rehabilitation facilities, clinics and other healthcare facilities on both a contract and permanent basis. Who They Are: • Established 1989 • Industry: Medical Services • 250 employees • Website: http://www.advanced-medical.net • Phone: 386.756.4395 “Fonality’s hybrid-hosted model ended up saving us 25% compared to our previous system.”
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ADVANCED MEDICAL RECRUITING & STAFFING
ChallengesBuilding a Flexible Communication Solution In the medical staffing industry, the ability to quickly connect the
right professionals with the right position at the right time is critical to
moving the business forward. At Advanced Medical, the company
not only needed to manage a regular flow of incoming information
to its headquarters, it also faced the challenge of expansion. With
the opening of a second office and a desire for employees to work
remotely, they needed a flexible communications solution.
Advanced Medical had previously installed a legacy Nortel PBX
system with a T1 connection and 24 lines that simply did not meet
the needs of the growing business. Over time, the old system became
increasingly difficult to manage, and even required the company to
hire an outside contractor to make routine adjustments and expensive
upgrades.
Additionally, it only provided voice services, leaving employees to resort
to using unsecured instant messaging services, causing significant
management hassles and raising security concerns.
Advanced Medical Advanced Medical, based in Port Orange, Florida, is an experienced therapy staffing company and a recognized leader in the healthcare staffing industry. The company specializes in placing physical, occupational and speech therapy professionals in a variety of settings including hospitals, assisted living facilities rehabilitation facilities, clinics and other healthcare facilities on both a contract and permanent basis. Who They Are: • Established 1989 • Industry: Medical Services • 250 employees • Website: http://www.advanced-medical.net • Phone: 386.756.4395
“Fonality’s hybrid-hosted model ended up saving us 25% compared to our previous system.”
FONALITY CASE STUDY
Advanced Medical
Solutions Flexible Hybrid Hosted Approach
Advanced Medical realized that it needed to find a simple, affordable solution that would provide employees with the flexibility to work effectively from home or onsite while lowering their overall management costs. After considering solutions from ShoreTel, Digium and Avaya, Advanced Medical found the ideal solution with Fonality PBXtra.
The Advantages of a Hybrid-Hosted Solution
Because legacy on-premise solutions are expensive to purchase and even more expensive to maintain, many businesses (like Advanced Medical) are now looking into new deployment solutions such as hybrid hosted environments for their communication needs. Fonality’s hybrid-hosted PBXtra solution provides a best of breed approach with the solution’s hardware residing on the customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. A hybrid-hosted deployment solution (see figure 1-1) allows for the communications infrastructure (server) to be on-site while deferring equipment monitoring and management costs to Fonality. With all Fonality solutions, configuration data is securely backed up; call and data quality are assured; new system features and upgrades are included with support contracts, and ultimately the total cost of ownership is much less than a legacy solution. Administrators can remotely manage all aspects of the communication system and review real-time call logs with comprehensive search filters
for all extensions through the online web admin and user panel. Call logs and other data can be exported as reports for use
in Excel and Access, and managers can oversee individual and grouped devices from a single screen, the online web admin
and user panel. Call logs and other data can be exported as reports for use in Excel and Access, and managers can oversee
individual and grouped devices from a single screen.
Hybrid Hosted Network Architecture “Fonality’s hybrid-hosted model was a huge factor for our team. We knew that by selecting Fonality PBXtra, we could rely on Fonality for backups. In addition, the fact that we could have remote support at anytime provided significant peace-of-mind because we didn’t need an employee to be on-site to manage phone-related issues. Fonality has been consistently reliable. We have no complaints!”
—Kyle Carey, IT Manager fro Advanced Medical
FONALITY CASE STUDY
Advanced Medical
Fonality PBXtra is powered by
Fonality Heads Up Display (HUD), an
award winning, user-friendly Unified
Communications (UC) dashboard
with presence-based capabilities to
seamlessly manage voice, email and
chat dialogue, so users can communicate
with the right person, with the right
information at the right time.
Fonality HUD merges your phones,
desktop, and business applications into
a single unified, easy-to-use interface and
can save knowledge workers up to two
hours a day in productivity. Fonality HUD
offers unique features including, drag
and drop call management, employee
presence, and secure chat that can
be integrated with Google contacts or
Jabber based chat platforms. HUD also
integrates with Microsoft Outlook, so
you can call directly out from your Inbox,
or through Mozilla’s Firefox browser.
Desktop alerts show the customized
contact information for all incoming calls
including the caller’s image, caller ID, and
the ability to launch a web browser to
gain additional information. You can then
answer, ignore, instantly forward, or send
the call directly to voicemail directly from
your desktop.
Increase Productivity with the Click of a Mouse
About Fonality
Fonality is North America’s fastest growing business communications
company and a leading provider of cloud-based VoIP and Unified
Communications solutions for small and mid-size businesses. With a
unique software model approach, Fonality provides all the features of
legacy providers without the cost or complexity.
Founded in 2004, Fonality has delivered more than two billion phone
calls across the cloud while enabling more than one million users of
open-standard based communications software. Investors include
Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners.
Visit www.fonality.com for more information or call 877-FONALITY.
In the United States:Fonality5601 Granite ParkwaySuite 500Plano, TX 75024 USAPhone: 469-252-7400
Benefit
With Fonality PBXtra and HUD, Advanced Medical quickly began to
realize significant savings. Because of Fonality’s reliability, Advanced
Medical was able to eliminate the contract worker who was previously
needed to manage and maintain the company’s legacy solution from
which saved thousands of dollars each year. Beyond the cost savings,
Advanced Medical’s IT team benefitted from regular serve back-ups for
extra security.
Advanced Medical’s employees responded positively across the board
to Fonality HUD’s easy-to-use interface. Plus, senior management
found that they can manage any task required, including simplifying the
process of effectively broadcasting messages to collaborate with their
teams. Advanced Medical is now empowered to be more responsive and
accessible to meet the needs of its customers like never before.