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Advanced Skills for Professionals (Administrative)
KeyPoints to develop in your own time!
Introductory concepts in Office Skills @ OxfordCambridge.Org all for free and free for all..The information gathered here are under KeyPoints format and may be use:- Either to give the reader an overview before deciding for a full scale study of the subject.- Or to guide readers in expanding their knowledge on the given topic. Some recommendations, perhaps:- Identify all the KeyPoints on which you feel a need to expand your knowledge.- Choose a good book or two and/or info from Internet.- And then work towards gaining that knowledge.Please enjoy!
After going through the KeyPoints outlined in this publication, the reader should be able:☺ Putting A Best Foot Forward☺ Managing himself/herself and Those Around him/her☺ Partnering with A Manager☺ Communicating with Power and Confidence
Advanced Skills for Administrative Professionals – Summary☺ What are your thoughts on conflict in
the workplace? Do you dread it? Quietly try to avoid it? Or do you rush ahead to meet it with enthusiasm; certain that it will bring renewed vigour and badly-needed change to your organization?
☺ No matter your answer, the KeyPoints will provide you with the opportunity to skill up for coping with conflict and putting it to work for good, preferably.
☺ Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run.
☺ Eventually, these ideas will collide. When they do, you better be prepared.
Advanced Skills for Administrative Professionals – Summary☺ Above and beyond all the skills you can
possibly learn for coping with conflict, effective communication skills will prove to be the most beneficial.
☺ Without open lines of honest communication in the workplace, unspoken and harboured conflicts will boil and fester until productivity grinds to a halt.
☺ Knowing how and when to address issues of conflict will help you to cut away destructive behaviours, encourage healthy arguments, and create an environment full of vigour and embracing of change.
☺ Expanding the KeyPoints lined up here will help you to learn all this and more.
(Section 1) Putting Your Best Foot Forward – Summary☺ Are you interested in taking charge of
your career? Would you like your job to be more interesting, to offer you more challenges?
☺ Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making.
☺ To develop these points is to show yourself some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors.
☺ In addition, projecting self-confidence helps to become the kind of person to whom people give their loyalty and trust.
(Section 2) Managing Yourself and Those Around You - Summary☺ Successful administrative support
professionals must be good managers and vice versa.
☺ This means managing time and energies, as well as cooperatively working with bosses and co-workers.
☺ This KeyPoints point out successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.
(Section 3) Partnering with Your Manager – Summary☺ You may have noticed that the
traditional secretary has gone the way of the dinosaur.
☺ However, your manager may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors.
☺ These KeyPoints will point out the way to make the transition from working as a subordinate following orders, to partnering with a boss as an empowered and valued member of the management team.
☺ For administrative support professionals to try to identify those strategies that will make them more effective in this role.
Advanced Skills for Administrative Professionals - Conclusion☺ Upon developing the KeyPoints here
you should be able to be familiar with the following:• maintaining a positive attitude. • increasing your self-esteem. • listening effectively. • pitching a partnership proposal to
your manager. • implementing a partnership plan. • dealing with calls and visitors. • coping with difficult people and
mediating conflict. • saying "no" with confidence. • handling crisis situations. • representing your manager with
authority and confidence. • dealing with criticism