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Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

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Page 1: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Advanced

Difficult Conversations

Page 2: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Janelle Abaoag

Project Insight

Marketing, Public Relations

[email protected]

www.projectinsight.net

Moderator

Page 3: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Things to Know…

All participants will be on mute

Questions are welcome

� Please use the questions box to ask

questions

� The moderator will select questions

� All questions will be answered today or

by email at [email protected]

Webinar recording available in the PI Community

Page 4: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Diane C. Altwies, MBA, PMP

CEO, Core Performance Concepts Inc.

Training in project management,

PMP® and CAPM® certification, leadership,

business analysis, agile and six sigma

[email protected]

www.coreperformanceconcepts.net

Presenter

PMP® and CAPM® are registered trademarks of the

Project Management Institute

Page 5: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Janice Y. Preston, MBA, CPA, PMP

COO, Core Performance Concepts Inc.

Training in project management,

PMP® and CAPM® certification, leadership,

business analysis, agile and six sigma

[email protected]

www.coreperformanceconcepts.net

Presenter

®

®

PMP® and CAPM® are registered trademarks of the

Project Management Institute

Page 6: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Brenda I. Williams

Transformational Coach, Consultant and Speaker

For over 20 years Brenda has Consulted and Mentored Project Managers and Business

Professionals in leadership, presentation skills, interviewing and networking

techniques. Her focus is on building stronger communication skills that lead to

extraordinary relationships.

As a coach it is her goal to partner with you in a thought provoking and creative

process that inspires you to maximize your personal and professional potential.

Your Coaching Solution, 714-283-1186

[email protected]

Presenter

®

®

Page 7: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Are you:

� A Project Manager without your PMP certification?

� A PMP or non-PMP looking to get into project

management?

� A PMP in the role of a Project Manager?

� A program manager?

� Just looking for ways to use Project Insight more

effectively?

Poll: Who Is on the Call?

Page 8: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Goals of the Advanced Series

Expand your knowledge of more complex tools and techniques

Build leadership skills to manage people more effectively

Identify practical ways to begin using advanced techniques

Explore other methodologies or techniques that enhance

project management competency

Page 9: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Poll

With whom do you face difficult conversations?

� Your boss

� Peers

� Subordinates

� Project sponsors

� Team member’s boss

Page 10: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Objectives of This Webinar

• At the end of this webinar, you will be able to:

– Have a difficult conversation

– Overcome fear

– List the 7 Principles to have a fierce conversation

– Define the 7 Steps to mineral rights conversation

– Prepare for a team discussion

Page 11: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Fierce Conversations

Conversations that can change the trajectory of

a career, a business, a relationship or a life.

Page 12: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Fear Is Not Real

Page 13: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

7 Principles of Fierce Conversations

Let silence do the heavy lifting

Take responsibility for your emotional wake

Obey your instincts

Tackle your toughest challenge today

Be here, prepared to be nowhere else

Come out from behind yourself into the conversation and make it real

Master the courage to interrogate reality

Page 14: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

7 Steps to Mineral Rights Conversation

Identify your most pressing issue

Clarify the issues

Determine the current impact

Determine the future implications

Examine your personal contribution to this issue

Describe the ideal outcome

Commit to action

For More Details On This Approach Go To:

Specific Questions to Have a Difficult Conversation

Page 15: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Preparing an Issue for Group Discussion

• Get to the heart of the problem in one or two sentences.

The issue is:

• What’s at stake? What’s the future impact if the issue is not resolved?

It is significant because:

• What specific results do I want?My ideal

outcome is:

Page 16: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Preparing an Issue for Group Discussion

• Summarize with bullet points. What’s the issue’s current status?

Relevant background info:

• What have I done so far? What options are worth considering?

What have I done up to this point?

• Alternative solutions? Clarification or consequence? Where to find more info?

The help I want from the group is:

Page 17: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

5 Common Errors When Confronting Poor Behavior

So, how’s it going?

This is an age-old lead-in to bad news.

Instead, just start with the issue.

Page 18: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

5 Common Errors When Confronting Poor Behavior

The Oreo Cookie

The ‘nice’ start, followed by the criticism, and

then a ‘nice’ wrap-up.

Page 19: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

5 Common Errors When Confronting Poor Behavior

Too many pillows

Tell it as it is. If you soften the message too much, the other person

won’t get the message.

Page 20: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

5 Common Errors When Confronting Poor Behavior

Machine Gun Nelly

You blaze away (maybe because you’re nervous)

and go completely on the offensive. This can cause

serious rifts in a relationship

Page 21: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Final Roadmap1. Name the issue

2. Select a specific example that illustrates the behavior or situation you want to change

3. Describe your emotions about the issue

4. Clarify what is at stake

5. Identify your contributions to this problem

6. Indicate your wish to resolve the issue

7. Invite your partner to respond

8. Inquire into your partner’s views

9. Determine what is needed for resolution

10. Make an agreement and determine how you will hold each other responsible

Page 22: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

What area under your responsibility are you most satisfied with? Least satisfied with?

What part of your responsibilities are you

avoiding right now?

Who are your strongest team members? What

are you doing to ensure that they’re happy and

motivated?

What could you do to build stronger relationships?

What conversations are you avoiding right

now?

What do you wish you had more time to do?

Questions to Ask Yourself

Page 23: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Take the following quiz

to find out how you fare in relationship communication skills

Relationship Quiz

Relationship Quiz

Page 24: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Review

How do you have a difficult conversation?

How do you overcome fear?

List the 7 Principles to have a fierce conversation

Define the 7 Steps to mineral rights conversation

What can you do to prepare for a team discussion?

Questions & Answers ???

Page 25: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Next Steps

Special Promotion: First 10 People to contact me will get a free 30 minute coaching session

For further discussion on communication and relationship coaching please contact me at any time!

President of Your Coaching Solution

Certified Professional Coach | Energy Leadership Master Practitioner | Consultant and Speaker

w) 714-283-1186 c) 714-742-3666

www.yourcoachingsolution.com

www.linkedin.com/in/brendainghamwilliams

www.facebook.com/brendawilliamsyourcoachingsolution

www.twitter.com/brendaiwilliams

Page 26: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Goals of the Advanced Series

Expand your knowledge of more complex tools and techniques

Build leadership skills to manage people more effectively

Identify practical ways to begin using advanced techniques

Explore other methodologies or techniques that enhance

project management competency

Page 27: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Books for Credentials

� Achieve PMP® Exam Success

� Achieve CAPM® Exam Success

Now updated for the

PMBOK® Guide 5th Edition!

� To order: www.jrosspub.com

Page 28: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

The ProActive PM: Practical Tools

is now updated for

PMBOK® Guide 5th Edition!

Earn 24 PDUs with 8 online sessions

� Work at your own schedule and pace

� Brush up on your knowledge of the fundamentals

� Find tips and techniques to help you gain control of projects

� Learn about more complex topics in project management

� Discover concepts, tools and ways to better manage projectshttp://www.coreperformanceconcepts.com/tools.html

Online Courses for PDUs

Page 29: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

2013 Fundamentals Webinar Series

The 4th Wednesday of Every Month - 8:00am PT

Topics

�Oct – The Art of Getting **IT Done (NEW!)

�Nov – Fierce Conversations

�Dec – no webinar; enjoy the holidays!

Page 30: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Register Ahead of Time

Go to www.projectinsight.net

2 ways to register:

Free Project Management Training

Training & Webinar Calendar

Page 31: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

Earn PDUsYou will automatically receive your PDUs via email after the webinar

For further questions: [email protected]

Earn 1 PDU for each webinar session attended

To register your PDUs go to www.pmi.org

Login as a member of PMI

Select Category B – Continuing Education

Knowledge Areas: All

Process Groups: All

Enter the information provided on your proof of attendance

Click continue

Page 32: Adv 11 Fierce Conversations CPC Proj Insight 2013 11 26downloads.projectinsight.net/.../difficult-conversations.pdf– Have a difficult conversation – Overcome fear – List the

What is a Fierce Conversation?

You may be facing a difficult conversation when…

� You want to tell a colleague he’s wasting too much time with you on chit-chat

� You need to tell a peer that you feel you’re not being consulted or considered in cross-

functional team decisions

� You have substantial questions about a subordinate’s judgment in terms of how they

handled a recent situation

� You want more resources (financial, human, technological, etc.) and the climate is all about

trimming the budget

� You’re getting tired of your boss interrupting you in meetings

� You have to tell a subordinate why you won’t be supporting their candidacy for promotion