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"One Act many Reforms"
,'<'ore de/ ~o ?!:'s-
- ~ ,,
SAKALA
Guarantee of services to citizens under the Karnataka Sakala
Services Act, 2011 and (Amendment) Act, 2014
Sakala Journey ··t.
a) Pilot launch in 4 talukas (administrative sub divisions), on 1st of March
2012.
b) At the end of the year 2012, 278 services had been included.
c) As on 31 August 2019, 1016 services are notified under Sakata services
• Sustainability of project for 8 years reflects its acceptance by
all stakeholders
• Awards - PM Award for Excellence in Public Administration,
National Award for e-Governance, CAPAM Award
"(' •' Challenges • Average Receipts per day is going down. - Sakala system getting by passed?
•Over dues/Delayed disposals are going up.
• Rejection rates are going up.
• Awareness going down. - Shown in the decrease in effective usage of Sakala Call Centre - 080 4455 4455.
-i Challenges
•Review meetings of Sakala are not happening every month from DCs as per government order SiASUE 66 EKaA date 13-03-2012.
• Inspection of Designated Offices by DCs, CEOs, SPs, ADCs , Tahshildars not conducted regularly.
• Wrong updation about disposals by Designated Officers (Not disposed but updated as disposed)
Actions to be Taken ·~ ,·
Sec:3(2) All 24,000 designated offices shall mandatory have the Sakala Notice Board, displaying all the citizen related services delivered by that Designated office.
Sec:5(1) Mandatory acknowledgement for all applications seeking notified Sakala Services
Sec:5(2) In-time Disposals by Designated Officers
Sec:14(4) In-time disposal of Services & Appeals . If more than 7 defaults - Disciplinary actions must be taken.
Compensation to Citizen
• Sec 11(4): After giving compensatory cost to the aggrieved citizen and within thirty days thereafter, the competent officer shall update debit note in the HRMS software against the officer found guilty by following the principles of natural justice.
~ I
Rewards
•Better performing Departmental Designated Officers/DeputyCommissioner/H.O.D/Secretaries /Principal Secretaries will be honored with certificates, Citations & cash rewards by Government every month.
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t1) n -· QJ r+ -· 0 ::::s n
t1) ~
r+ -· -h -· n QJ
r+
t1) "' - "' "' C t1) C.
Discussions 'f. .,
-Top 3 DCs will share their experience with respect to high performance
-Bottorn 3 DCs will share the reasons for low performance
•4 Regional Commissioners will share their opinions and provide suggestions for success of Sakata