_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ INFORMATION INNOVATION DATA RESOURCES 2017-2027 2010s mid- 2000s 1990-2000 1980-1990s 1960s-1970s USERS VALUE TECHNOLOGIES LEADERS Real-Time Optimization Devices & Machines Communities & Society Business Ecosystems Customers / Consumers Social Engagement Many Employees Few Employees Line-of Business Self-Service MAINFRAME CLIENT-SERVER WEB CLOUD SOCIAL INTERNET OF THINGS Front Office Productivity E-Commerce OS/360 Back Office Automation 10 2 4 10 10 10 10 10 6 7 9 11