Administrative Professional Work Samples 2014_Amanda M Gallardo

Work Samples 2014

Amanda M. Gallardo

[1]

Work Samples- Technology

Microsoft Excel – Assistant Director Office Personnel Dashboard

This dashboard was designed to track all personnel information within UCS Administrative Services.

Microsoft Excel – Analyzing Data using Formulas

This screenshot displays how I analyzed data to determine award eligible by using criteria and formulas.

[2]

Microsoft Word- Job Posting Request Standard Operating Procedures (SOP)

SOP developed to outline the procedure for submitting a job posting request.

[3]

Microsoft Access –Utility Customer Service Tracking Database

This database tracked confidential information within the Assistant Director’s Office within Utility

Customer Service.

Microsoft Outlook –Multiple Calendar Management

[4]

Microsoft PowerPoint- Presentation Design w/ Audio and Graphs

This presentation was presented at UCS monthly Colonel’s Meeting for Administrative & Training Services.

[5]

Work Samples- Administrative Support

Written Communication

SharePoint UCS Training Services Home page Introduction

Utility Customer Service (UCS) Training Services vision is to provide learning curriculums and

programs aimed at helping UCS employees enhance their skills and job competencies. We

believe that training will improve work performance and build a world class workforce that

meets UCS business objectives as well as our customers’ needs.

UCS Training Services goal is to provide professional training services that are relevant and

beneficial to each employee. We have structured our training to focus on three areas of our

business: Management, Supervisor, and Workforce.

We offer employees technology and soft skills based training that increase their service quality

as well as work productivity. Our management level training focus on leadership, organization

and change management. Whereas, our supervisor level training focus on conflict resolution,

supervising and coaching employees and team building. Our workforce level training is job duty

specific, basic soft skills on communications and team work, technology, and specialized

training that is specific to the business unit.

Event Planning – 2014 Combined Municipal Campaign (CMC)

2013 CMC Coordinator with Resource Management; helped raise $1050 in donations, designed flyers and order forms.