Adlt 610 Class85 Fall 2009 Face Work

Understanding Intra-psychic Processes Understanding Intra-psychic Processes and Face-to Face Dynamics in and Face-to Face Dynamics in Consulting Consulting

Agenda for Class 8Agenda for Class 8 Reviewing where we’ve been so far in Reviewing where we’ve been so far in

your consulting projects your consulting projects

Understanding cultural rules of Understanding cultural rules of communication and the internal communication and the internal communication processcommunication process

ObservationObservation

Reaction, Reaction, Emotional Emotional ResponseResponse

Judgment, Judgment, Cognitive Cognitive AnalysisAnalysis

Decision to ActDecision to ActInterventionIntervention

External EventExternal Event

Process of FilteringProcess of FilteringAffects ExpectationsAffects Expectations

New External EventNew External Event

Misperceptiontrap

Inappropriate Emotional Response

Trap

Analysis based on Incorrect Data Trap

Intervention Trap based on

Incorrect Data

Schein’s Recommendations for Schein’s Recommendations for Avoiding TrapsAvoiding Traps

Why Do People Communicate?Why Do People Communicate?

1.1. To get our needs metTo get our needs met

2.2. To figure others outTo figure others out

3.3. To make sense of ambiguous situationsTo make sense of ambiguous situations

4.4. To gain advantageTo gain advantage

5.5. To build collaborative relationshipsTo build collaborative relationships

6.6. To express and understand ourselvesTo express and understand ourselves

The Role of The Role of LanguageLanguage

Cultural Rules of Face-to-Face Cultural Rules of Face-to-Face DynamicsDynamicsSocial JusticeSocial Justice

Communication involves a fair exchange in Communication involves a fair exchange in reciprocal actionsreciprocal actions

The Concept of “Face Work” The Concept of “Face Work”

Relationships depend upon mutual Relationships depend upon mutual cooperation: we don’t humiliate another cooperation: we don’t humiliate another knowinglyknowingly

Human Exchange as DramaHuman Exchange as Drama

The Sacredness of the Person and The Sacredness of the Person and the Dynamics of “Face Work”the Dynamics of “Face Work”

The Sacredness of the Person and The Sacredness of the Person and the Dynamics of “Face Work”the Dynamics of “Face Work”

Face Work in Helping Face Work in Helping RelationshipsRelationships