CHAPTER–1 INTRODUCTION 1
CHAPTER–1
INTRODUCTION
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1.1 GENERAL INTRODUCTION
Information technology providers have long talked about a world in
which information flows seamlessly throughout an extended business network – from the
far end of your supply chain all the way through to the customers themselves. The
benefits are well understood: increased capacity for innovation, lower costs, greater
efficiencies, and better customer service. The question today is not whether such a
streamlined business network is possible. The real question is how you transform your
organization, its business processes, and your people to make the most of that customer-
focused business network. That’s where the SAP® Consulting, SAP Custom
Development, and SAP Education organizations can help. Such a transformation involves
technical challenges, ongoing change and evolution of business processes, and
innovation. We offer a broad portfolio of services that can help you over come these
challenges. We can help you draw up the road map for moving from the organization that
exists today to the one that could exist tomorrow – and then we can provide the resources
and tools to help you reach that destination.
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1.2 INDUSTRY PROFILE
CompanyProfile :
Adira Technologies - a company set up with global perspective in mind. Started by
entrepreneurs with a vision to excel beyond horizons of the virtual information
technology world, Adira is a young and ambitious company on its way to become the
preferred partner in growth for customers - large and small. Adira is focused on providing
innovative enterprise application solutions built around SAP's ESA and Netweaver
Technology platforms.. Our expertise include wide-ranging expanse of work on mySAP
Business Suite, SAP R/3, Enterprise Application Integration, Business Intelligence and
Supply Chain solutions on SAP platform.
Adira helps customers get the most of their SAP investments with its unmatched
expertise of Netweaver Technologies.
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1.2a) Origin and Development of the Industry
Information Technology (IT) industry in India is one of the fastest growing
industries. Indian IT industry has built up valuable brand equity for itself in the global
markets. IT industry in India comprises of software industry and information technology
enabled services (ITES), India is considered as a pioneer in software development and a
favorite destination for IT-enabled services.
The origin of IT industry in India can be traced to 1974, when the mainframe
manufacturer, Burroughs, asked its India sales agent, Tata Consultancy Services (TCS),
to export programmers for installing system software for a U.S. client. The IT industry
originated under unfavorable conditions. Local markets were absent and government
policy toward private enterprise was hostile. The industry was begun by Bombay-based
conglomerates which entered the business by supplying programmers to global IT firms
located overseas.
During that time Indian economy was state-controlled and the state remained hostile to
the software industry through the 1970s. Import tariffs were high (135% on hardware and
100% on software) and software was not considered an "industry", so that exporters were
ineligible for bank finance. Government policy towards IT sector changed when Rajiv
Gandhi became Prime Minister in 1984. His New Computer Policy (NCP-1984)
consisted of a package of reduced import tariffs on hardware and software (reduced to
60%), recognition of software exports as a "delicensed industry", i.e., henceforth eligible
for bank finance and freed from license-permit raj, permission for foreign firms to set up
wholly-owned, export-dedicated units and a project to set up a chain of software parks
that would offer infrastructure at below-market costs. These policies laid the foundation
for the development of a world-class IT industry in India.
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In the last few years Indian IT industry has seen tremendous growth. Destinations such as
Bangalore, Hyderabad and Gurgaon have evolved into global IT hubs. Several IT parks
have come up at Bangalore, Hyderabad, Chennai, Pune, Gurgaon etc. These parks offer
Silicon Valley type infrastructure. In the light of all the factors that have added to the
strength of Indian IT industry, it seems that Indian success story is all set to continue.
1.2 b) GROWTH AND PRESENT STATUS OF THE INDUSTRY
Adira Technologies offers a healthy work environment in order to foster a feeling of
belonging amongst employees and to facilitate personal growth as well as career
advancement. This is complimented by a culture of professionalism, a commitment to
meritocracy, an innovation driven organizational structure and lots of cross-functional
work groups that result in real learning.
We continuously strive to meet employee expectations, be it recognition and rewards,
incentives and benefits, professional development or educational growth. Adira has
created a performance driven culture with incentivized packages that improves
performance and rewards performers.
Constant two-way communication keeps the management abreast of employee issues and
enables employees to keep track of the company's overall direction and goals. Daily team
briefings, open houses with senior management and an open-door policy establishes
transparency in our communication.
To provide a stimulating environment for our employees, we offer world-class
outsourcing infrastructure with spacious, airy premises.
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1.3 c) FUTURE OF THE INDUSTRY
In future ADIRA TECHNOLOGIES may merge in to the main SAP solutions. Then
after with the help of that SAP solutions software. This SAP software will be occupy the
package software market and it can be provide the better services and better features
compare to the remaining package software’s. Then this SAP is the leading software in
feature.
SAP stands for Systems, Applications and Products in data processing.
10 million users, 30,000 installations, 1000 partners, 21 Industry solutions.
Customer world-wide, mostly Fortune 500 companies. 95% of the top 100
German companies use SAP.
SAP is the fourth largest software company in the world.
The SAP R/3 system is a business software package designed to integrate all areas
of a business.
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Chapter 2
Profile of The
Organization
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2.1 ORIGIN OF THE ORGANIZATION
Adira Technologies - a company set up with global perspective in mind. Started by
entrepreneurs with a vision to excel beyond horizons of the virtual information
technology world, Adira is a young and ambitious company on its way to become the
preferred partner in growth for customers - large and small. Adira is focused on
providing innovative enterprise application solutions built around SAP's ESA and
Netweaver Technology platforms.. Our expertise include wide-ranging expanse of
work on mySAP Business Suite, SAP R/3, Enterprise Application Integration,
Business Intelligence and Supply Chain solutions on SAP platform.
Adira helps customers get the most of their SAP investments with its unmatched
expertise of Netweaver Technologies. Get in touch to know more on how Adira can
help you.
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Most medium and large enterprises have a number of organizational and technological
silos that have arisen as a result of functional specialization and evolution over time.
Often there are boundaries of product lines, business units, channels and geographies
that create rigid walls, which diminish an organization's ability to share information
and create obstacles in providing value to the customers. These boundaries may also
create barriers to knowledge sharing and create fragmented views of customer
relationships. Integration across enterprise applications and databases can create
significant opportunities to provide a single unified face to the customer and stimulate
collaboration and efficient end-to-end processes. Adira is strongly skilled to serve
Enterprise application integration needs of any organization. Adira has experience in
successful integration projects with one end being SAP solution and another SAP or
non-SAP diverse applications. Team Adira extensively works on Business Connector,
Business Intelligence Solutions, ALE technologies, EDI, XML and Web-services to
leverage the maximum out of the latest solutions from market leaders.
Mainframe Technologies
Team Adira has worked extensively in mainframe technologies. Adira is strengthening
its pool of developers and consultants with expertise in diverse technologies based on
IBM mainframe platforms. As mainframe usage continues to be prevalent among
large-sized organizations and strategic investments are committed to it, the demand for
highly skilled mainframe resources exists. Adira is well equipped to serve business
requirements in this domain. We offer services in -
Application development and maintenance
System reengineering
Migration projects
Technical support
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Team Adira has expertise in technologies including MVS, VM, CICS, IMS-DC,
COBOL, DB2, VSAM, IMS-DB, IDMS, PL/1, third-party tools like expeditor etc, on
the mainframe platform
ERP and supply-chain consultancy
Apart from our extensive work in SAP technology based solutions for enterprises,
we work with customers who are in the process of evaluating different solutions to
serve their needs. In this area, we provide consultancy services in ERP and Supply-
chain solutions domain, which is not any product or technology specific, and is
driven by core business requirements of the customer.
Resourcing
Adira understands customer's need to engage external consultants only to serve specific
requirements. Customers are mostly better equipped and have more at stake to ensure a
successful project execution. To serve this, Adira provides individual consulting
resources to clients who work as part of client's core project team for specific durations
and realize specific objectives. We provide such resources in extremely flexible format
to best fit the customer's needs. With diverse skills portfolio ranging from system
architects to developers to BPR consultants, we are sure to serve any business
requirement in the technologies we work.
System management services
With its highly skilled resources and software lab equipped with the latest, Adira is an
ideal partner to engage in system management services. We work with clients to
provide multi-tier technical support and system administration services. We aim to
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work with clients to achieve the best returns on their IT investments by ensuring the
maximum performance out of their systems and applications.
Adira has enlisted into its team a group of men and women who will
provided the most advanced enterprise application services in the industry,
setting standards for all others to follow. We are team who take immense
pride in our culture - a culture dedicated to integrity, flexibility, growth
andquality.
Our team comprises of
SAP technical consultants
SAP functional consultants
SAP system architects
Process consultants
Mainframe developers
System Management consultants
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Adira's SAP Consulting service focusses on creating business value by providing
appropriate implementation strategy suited to your organization. Using a judicious mix
of onsite and offsite development, Adira's experienced consultants can help you gain the
maximum ROI from your SAP investments. Across our SAP projects, Adira has
conducted over 90% development from offshore, thereby bringing significant cost
savings to our customers. We also conduct SAP consulting through onsite customer
visits and offshore team support, thereby providing overall cost reduction and
predictability to SAP consulting and development projects.
2.2 Growth And Development of The Organization
Adira can Develop flexible collaborative applications for your unique business, based
on the SAP NetWeaver platform with integration to SAP ERP and SAP Business Suite
Optimize and improve your existing SAP implementation.
Recommend and implement best business practices for your core business processes –
Finance, Human Resources, Sales and Distribution, Production, Inventory,
Warehousing, Quality Management and Customer Service Provide SAP Post
Implementation support in SAP Functional, ABAP and BASIS
Augment your IT Team to address challenges of employee retention and knowledge
continuity
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SAP Functional
Deep expertise in SAP ECC, SCM, HR/HCM, WMS and SRM / Procurement.
Recommend and implement best business practices within SAP ECC: FI, CO, MM,
WM, PP, SD, PM, PS, QM, HR.
Support and implementation for SAP SCM, HCM and SRM projects.
ABAP Development
Reports, Interfaces, Conversions, Enhancements, Forms
ABAP HR
ALV Reporting. BADI. OO-ABAP. ALE IDOC / BAPI / RFC Integration.
SAP Workflow. LSMW based data migration. eCATT.
SmartForms. SAPscript. Adobe Interactive Forms.
Web enablement through ABAP WebDynpro and BSP.
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SAP NetWeaver
SAP NetWeaver landscape creation and configuration
SAP Portals design and development
Java and ABAP WebDynpro based UI development
SAP XI based Integration
SAP BW design and development
Mobile SAP access for warehousing, asset management and sales
Adobe Interactive Forms
Composite applications using CAF and Visual Composer
SAP eSOA service development and consumption
SAP ISV development and SAP certification (SAP PBNW)
SAP ISV Services
SAP Development Services: Development of 'Lite' application on the SAP Netweaver
platform to provide you an initial fully functional release on SAP in a short timeframe.
SAP Integration Services: Design and development on SAP XI and SAP for the major
data exchanges between your product and SAP
SAP Certification Services: Facilitate the certification from SAP ICC (Integration
Certification Center)
Remote Development, Support & Maintenance
Cost effective remote development and support services
Offsite based SAP functional, ABAP, NetWeaver and BASIS support
Extended hours support to match your business weekdays and weekend support
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Cost effective: Allow fractional billing of resources for areas with infrequent support
request
Secure VPN access and transparent Program Management through our SAP PMO
product.
SOFT WARE DEVELOPMENT SERVICES:
If you are looking for a firm that undertakes offshore software development services and
provides high quality professional support to customers through the whole development
process, utilizing cost-effective methods; you are at the right place.
2.3 PRESNT STAUS OF THE ORGANISATION:
Target Market
Adira’s target market is represented by progressive, growth-oriented businesses with 25
employees. Most of Adira’s clients are in white collar or skilled blue collar industries,
such as technology, engineering, real estate, accounting, medical services, banking,
legal, insurance and light manufacturing.
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Overview
Domain Expertise
We invest substantially in acquiring industry expertise and providing our people deep
industry training prior to receiving client-based training.
Transparent Pricing
We structure our pricing to align with client needs with no hidden costs.
Scalability
Global organizations can depend on our ability to rapidly set up and manage large
scale complex processes over accelerated timeframes.
Knowledge Management
Our growing suite of services is supported by a framework of rapid knowledge
interchange which allows teams to absorb new capabilities and swiftly establish
best practices.
Virtual Organizations
We have partnered with clients to create virtual extensions of their organizations so they
can concentrate on their core competency.
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2.4 FUTURE PLANS OF THE ORGANISATION:
This Adira technology will be calibrate in to the sap solutions and they want to increase
the sales of the sap product. For that sap solution introduce the some new features and
they will provide the free up gradation for the sap customers and free trail version of sap
for some specified sap dealers and master of sap partners.
Culture
Our culture of responsiveness, flexibility, operations excellence, mutual trust and
transparency has led to long-standing client relationships.
Technology
Redundancy, scalability and reliability are the key factors that were considered while
planning Adira's technology infrastructure for the business process outsourcing
facilities in India and abroad.
The connectivity design ensures that the system has a number of redundant paths,
thereby assuring maximum uptime. Our self-healing, inter-connected redundant
network is backed by a dedicated Network Operating Center that enables network
monitoring and control round the clock.
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2.5 FUNCIONAL DEPARTMENTS OF THE ORGANISAION:
Network Architecture
Some key features of our network:
1. Automatic topology detection ensures no call drops even due to link failures
2. The connectivity design ensures that the system has a number of redundant paths,
thereby allowing automatic routing on the 'Best Path'
3. Provision of extra bandwidth is assured on all links
4. The Network Operating Center monitors the health of all perimeter devices on the
Adira’s network and is operated 24x7 by a dedicate technology team.
Human Resources & Training
We have the ability to attract, retain and grow high quality talent. Vision & ambitious
growth plans allows us to attract India's best skill holders and our diligent recruitment
process ensures that we find the right employee for the right position. We care for our
employees and invest in grooming them to excel at a global level. Customized training
programs create a multi-skilled, highly motivated workforce thus increasing process
efficiencies and leading to reduced operational costs.
Recruitment
We recruit Professional people with strong written and verbal communication skills in
English, an analytical approach and the self-confidence to learn and grow with the
organization. A positive attitude and the ability to work in teams is a given.
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At all management levels, skill sets and competencies are a given. The person's ability to
perform and his career growth path are critical indicators of his ability to deliver above
and beyond the expectations of his peers.
Training
We invest considerable resources into training and thus enabling our employees to
acquire multiple skills and knowledge across technical and managerial roles. This further
offers them opportunities for vertical and lateral growth with our tools and programs
being designed to meet specific needs.
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Managing Director(srinivas)
HR manager(jagadesh manna)
Customer Service Engineer
(Kishore vempati)
HR manager(surendra babu)
2.6 Organization Structure
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2.7 Product And Service Profile of The Organization
SAP Consultancy services
Implementation services Adira consultants have experience in multiple successful
experiences in SAP implementations and have helped the customers put the SAP
investments to the optimum use. We have been involved in technical consultancy
providing services for clients in India and overseas. We work with clients through the
complete cycle starting at the fit-gap phase all the way to post go-live support.
Remote turnkey development services Adira undertakes remote turnkey development
projects based on SAP technologies to seamlessly extend standard SAP solution to model
client's specific business needs. This can be in the form of applications running on SAP
or complex server solutions acting as integrators among different SAP and non-SAP
systems.
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Upgrade/ Enhancement services SAP version upgrades and enhancements can be
significantly complex activity. To make sure that the standard solution and all its
customized extensions continue to work after upgrading and aligning customized
solutions inline with the latest technology is our job. From release 31H to 470, Adira
consultants have worked on multiple upgrade projects successfully.
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System management services Adira is consolidating in SAP system administration
domain to provide customers end-to-end consultancy services. Towards this a vastly
experienced Basis and DB administrator's team is gearing to go at Adira.
New Dimension Technologies Adira understands that SAP's new dimension technology
platform including mySAP offerings, Enterprise Portal solution, and Business
Intelligence solution is going to provide businesses the cutting-edge vis--vis their
competition, and empower them in strategic decision-making. Adira is continuously
working to equip itself with expertise on these technologies so we can continue to help
our customers derive the maximum returns on their technology investments. Currently
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ADIRA TECHNOLOGIES
SAP CONSULTANCY SERVICES
SAP DEVELOPMENT SERVICES
Adira is extensively working on Business Intelligence and Enterprise Portal platforms to
value-add its customers and resources.
System requirement Study
Business Process Reengineering Study
Evaluation of various custom off the shelf ERP and supply chain solutions based on
customer's decision matrix
Turnkey implementations
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CHAPTER 3
Role and Responsibility
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3.1 Student’s Work Profile
I am KISHORE VEMPATI working as a CUSTOMER
SERVICE ENGINEER at ADIRA TECHNOLOGIES.
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about services.
Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
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3.2 My job profile
Gathering data of those who completed the SAP course from portals,
Enquiring candidates’ interests on phone.
Explaining job descriptions.
Motivating & convincing candidates about the job.
Collecting the desired information.
Selecting the candidate for interview.
Giving follow-up to join.
Call and convince the candidate to attend interview
3.3 My Contribution to Organization
Being a part to graduate the relationship with our clients.
Making presentation on job descriptions.
Motivating & convincing customer satisfaction & follow-up.
I gathered enormous data from the portals.
Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
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Key Competencies
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
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Chapter 4
SWOT ANALSIS
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3.3 SWOT Analysis:
Strengths:
My Hardworking and commitment towards work
Completing the task in given time.
Willing to work in team
Willing to learn
Weakness:
Lack of real-time experience
Helping nature to extreme limit
Patience
Feeling nervous when I meet higher authorities
New to work environment
Opportunities:
Working in real-time scenario
Interacting with clients in Prospect Identification
Work while still studying
Direct interface with full-time employees
Threats
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Chapter 5
Summary and Conclusions
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5.1 SUMMARY:-
I am KISHORE VEMPATI MBA student of GAUHATI University (2009-
2011 batch). As a MBA student I have learnt that, without practical knowledge the course
is incomplete. From this innovative industry training program one can obtain industry
experience. For me, on job training provides the exposure of present corporate world
scenario. One gets aware of the strategies that are involved in the smooth functioning of
the industry. If I have practical knowledge, then we will get some extra value when we
complete our MBA course. So, practical knowledge is very important as well as
theoretical knowledge.
From this job I got to learn a lot:-
I came to know how to interact with the customers.
I develop the Leadership skills i.e, Talk to the people, Convince the people
Develop the presentation skills.
I gained knowledge about the various MNCs.
I got a taste of the real market & came to know how things work in today’s business
world.
My communication skills got strengthen.
I learned how to put the theory into practice.
So I can say that “ADIRA Technologies” experience of my
first job which I gained ,surely will help me to meet the prevalent and future challenges
posed the corporate sector.
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Conclusions:
I am working as a CUSTOMER SERVICE ENGINEER in
ADIRA TECHNOLOGIES BANGALORE. . In SAP department of ADIRA
TECHNOLOGIES has managed the functions efficiently and successfully.
With such high penetration ADIRA TECHNOLOGIES has more then 200 SAP
customers who have put their faith and show great commitment into the fastest growing
recruiting industry of Bangalore. With a deep sense of commitment and confidence,
“ADIRA TECHNOLOGIES” looks forward to a continuing saga of dynamic growth,
achievement and a total service for energy.
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BIBLIOGRAPHY
Data is collected from the following source
www.adiratechnologies.com
www.Businessweek.com ,
www.wikipedia.com
www.saptechnologies.com
www.google.com
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