How Your Patients Can Find YOU!
May 24, 2015
How Your Patients Can Find YOU!
So, are your patients online?
59 Percent of adults who look for health information online
6 Where skin problems rank in medical issues people search for online
44 Percent who use Internet to find information about doctors or other health professionals
Pew Internet & American Life Project
Who is searching for health info online?
Vital Statistics
Gender: Female
Race: Caucasian
Age: 18-29 and 30-49
Education: Some college-grad
Income: $50,000-75,000+
ComScore
Where are they & what are they doing?
What are the benefits?
Credibility
Awareness
Attract new patients
Retention
Grow your practice!
Let’s get started!
Before you do anything…
Have a session in the office to:
• Determine who will manage overall presence• Decide what you want to start with (Facebook is
easy)• Who will participate in the office• Identify what you want to accomplish!• Brainstorm posts• Come up with a calendar for the first three
months of posts
• Brand it like you would anything• Add website (if appropriate), phone number• Be sure to fill out the profile and include your hours and
services • Include a photo of all doctors and possibly staff • Create tabs for:
– Welcome– Offers– Reviews– Photos
• Encourage all employees to fan the page and send to their friends and family
• Include page on appointment cards• Leave flyers in the office as well as a sign at registration
desk• Put posters in appointment rooms• Include in your billing statements• Put link to Facebook on website (making sure to create
an alt tag so it registers in Google)• Include on all ads, coupons, etc.
Attracting Fans
"A Facebook fan has no value. Getting a Facebook fan to do something does."
What to Post:• Arrange a calendar for posts• Use photos, videos, testimonials (reviews)• Contests• Tips on quality skincare, how to check for moles• Discount offers
When to Post:• One update per day at first, then no more than three per
day after the first month. Mix the type of posts.• Time of day: 11:15 a.m. and 5 p.m.
What & When to Post
Tips for effective posts• Only 140 characters• Use links whenever possible – shorten them by using
sites like bit.ly and tinyurl.com• Be friendly and personable• Give credit, where credit is due! RT@handle
What to post• Contests• News of services, offerings• Discounts• Retweet other posts• Skincare news and tips
• Two great new ways to grow your practice!• Very cost-effective• You post an offer and they help you market it.• If you don’t reach a certain amount of interest, then you
are not charged. You pay nothing up front!• When someone in your area goes onto Groupon, gets
deals in their mail or on Facebook/Twitter, your ad appears
• You can tease them on your own pages!
Protect your brand and your practice
• Create a social media policy• Clearly communicate offers and messages• Do not overstate performance• Determine who should respond to criticism
(communicate in social media policy)• Establish guidelines for responding to social media
crises – timing, messages, actions
Monitor your brand online
• Track comments posted on your social networks
• Run searches of your company name, offerings regularly. Don’t forget about Bing and Yahoo!
• Set up Google alerts
• Leverage tools such as compete.com and Website grader.com to monitor traffic
• Watch closely who is following you on Twitter
• Great resource: Ohio State Medical Association Social Media Guidelines
http://bit.ly/9NqXuf