ADA Mandates AGTA Orlando
Dec 15, 2015
SuperShuttle Operations
Austin Miami Baltimore New YorkBoulder OntarioBurbank Orange County Dallas Denver Ft Collins Phoenix Houston Kansas City Los Angeles San FranciscoLong Island Sacramento Long Beach Tampa Minnesota WashingtonPittsburg OrlandoSan Diego
Experience in Serving Physically Challenged
Customers• Provided accessible service since 1984• Each SuperShuttle city operates accessible equipment• Currently have approximately 80
accessible vehicles in our nationwide fleet
• Accepted and provided service to over 14,000 ADA passengers in past year
Department of Justice
• Department of Justice conducted an ADA compliance review in 2001 and 2002• SuperShuttle was found to be materially in compliance with the Americans with Disabilities Act, however recommendations were made:oA minimum of 2 ADA vehicles per locationoBetter data collection process tracking service standardsoQuarterly reporting for 24 months
•Primarily use Ford E-350
•Lift made by Braun Corporation
•In floor lifts•Under vehicle Lifts•In vehicle lifts
Type of Equipment
GPS technology is standard stuff
Mapping systems are standard as are turn by turn directions
Auto routing is available
Voice communications using cellular
Dispatch Today
•All transportation providers should be required to have ADA equipment in their fleet•Extend service life of ADA equipment beyond the normal mandated airport replacement schedule •Providers should have signed sub contract agreements with paratransit service
Almost all airport shared ride contracts have language that addresses transportation providers service to the physically challenged. As the goal is to provide equivalent service, mandates need to be clearly communicated, enforced and reasonable.
ADA Mandates
•All transportation providers should be required to have ADA equipment in their fleet•Do not require providers to have a larger inventory of ADA vehicles than their demand dictates
oLarge financial impactoLower utilization
•Extend service life of ADA equipment beyond the normal mandated airport replacement schedule •Providers should have signed sub contract agreements with paratransit service companies in the event service requests exceed vehicle inventory
Recommendation on Mandates
Almost all airport shared ride contracts have language that addresses transportation providers service to the physically challenged. As the goal is to provide equivalent service, mandates need to be clearly communicated, enforced and reasonable.
ADA Mandates