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From thinking to tweaking, how do we do it at Spotify #Activation
GrowthHacking meetup #16Wed, 27th of May, 2015
This is us.
Aurélie de Sainte PreuveCharlotte Andersson
60 millions monthly active users15 millions subscribers58 markets2 billion USD payback to the music industry
This is Spotify.
funnel
sign-up
sign-in
partnership
28 days
premium
free
markets
word of mouth
ACQUISITION
ACTIVATION
engagementtrial
registration
innovationsubscription
subscription
CONVERSION
RETENTION
payment providercheck-out
referral
This is Growth.
revenue
Engagement
This is Activation.
How we do things.
Data
Data
qualitative and quantitative information that fuel product improvements.
What does this mean?!
Insights
Insights
the interpretation of the data.
Beliefs
Bets
We should [insert bet here]
We should create a mobile free tier
We should rebuild our sign up flow
We should launch podcasts
We should go for this high-level product idea
From data we derive insights that create
beliefs. Based on our beliefs, we form bets.
Think it. Build it. Ship it. Tweak it.
Think it. Build it. Ship it. Tweak it.
‣create hypotheses
‣define metrics
‣prototype
#1: nail product vision
#1: nail product vision
#2: create prototypes we believe in
Think it. Build it. Ship it. Tweak it.
MVPMinimum Viable Product
‣moving metrics
‣moving fast
MVEMinimum Viable Experiment
Think it. Build it. Ship it. Tweak it.
Did we change the user behaviour in the way we desired?
Did we move the metrics we defined?
Think it. Build it. Ship it. Tweak it.
Think it. Build it. Ship it. Tweak it.Bet it.
Let’s get concrete.
148 minThat’s how long the average cross-platform users spends
listening, dancing or singing along to Spotify every day.
Spotify internal data, global free, January 2015
The challenge.
How do we get users to be more engaged?
Reminder of where to begin.
Think it. Build it. Ship it. Tweak it.Bet it.
Reminder of where to begin.
Think it. Build it. Ship it. Tweak it.Bet it.
What happens when you sign-up?
Think it. Build it. Ship it. Tweak it.Bet it.
What is the communication plan?
Sign-up Take the trial
Welcome email Premium push during trial
Become Premium
Think it. Build it. Ship it. Tweak it.Bet it.
What can we improve?
Think it. Build it. Ship it. Tweak it.Bet it.
We should teach users how to get started with Spotify, because
we believe a user should experience to learn,
we also believe that engagement drives conversion.
Think it. Build it. Ship it. Tweak it.Bet it.
What’s the bet?
Think it. Build it. Ship it. Tweak it.Bet it.
We can increase engagement by guiding users through the app on day 1.
Think it. Build it. Ship it. Tweak it.Explore.
What are we going to do?
Think it. Build it. Ship it. Tweak it.Bet it.
What are our user goals?
Think it. Build it. Ship it. Tweak it.Bet it.
I understand the product.
I create my own experience.
I know the difference between free and premium.
Think it. Build it. Ship it. Tweak it.Bet it.
What are the key metrics to measure success?
Think it. Build it. Ship it. Tweak it.Bet it.
1. AAR metricMAU, play on day one, trial uptake
2. Feature uptakeSaved songs
Think it. Build it. Ship it. Tweak it.Bet it.
What did we decide to build?
Think it. Build it. Ship it. Tweak it.Bet it.
In-app tutorial
Think it. Build it. Ship it. Tweak it.Bet it.
SLIDE LEFT TO RIGHT TO BROWSE MUSIC
SLIDE LEFT TO RIGHT TO BROWSE MUSIC
TAP HERE TO PLAY
SLIDE UP AND DOWN TO VIEW MORE CONTENT
TAP HERE TO GO THROUGH THE CURRENT PLAYLIST
Think it. Build it. Ship it. Tweak it.Bet it.
Improve welcome email.
Think it. Build it. Ship it. Tweak it.Bet it.
In-app Emails
Premium Up-sell
Story 1 I M A G E & T E X T
Content C U R A T E D & S O C I A L
Story 2 I M A G E & T E X T
Content C U R A T E D & S O C I A L
Intro W E S T A R T W I T H A S O N G
Show. I M A G E O R A N I M A T E D G I F
Teach. E L E V A T O R P I T C H O F F E A T U R E
Content. L O C A L I S E D A N D R E L E V A N T
Premium Up-sell
CTA
Think it. Build it. Ship it. Tweak it.Bet it.
SLIDE LEFT TO RIGHT TO BROWSE MUSIC
SLIDE LEFT TO RIGHT TO BROWSE MUSIC
TAP HERE TO PLAY
SLIDE UP AND DOWN TO VIEW MORE CONTENT
TAP HERE TO GO THROUGH THE CURRENT PLAYLIST
Let’s build.
Think it. Build it. Ship it. Tweak it.Bet it.
Define MVP or MVE!
Think it. Build it. Ship it. Tweak it.Bet it.
In app, we want to prove that the user follows our guidance.
On emails, we want to know that the users understand what we teach.
Think it. Build it. Ship it. Tweak it.Bet it.
Welcome Shuffle play Browse top lists Save an album
EMAI
L
Shuffle play
Now playing bar
Follow playlist
Save album
Now playing save
IN-A
PPThink it. Build it. Ship it. Tweak it.Bet it.
What would the MVE look like for the in-app tutorial?
Think it. Build it. Ship it. Tweak it.Bet it.
Think it. Build it. Ship it. Tweak it.Bet it.
What about the emails?
Think it. Build it. Ship it. Tweak it.Bet it.
Teach Inspire
Think it. Build it. Ship it. Tweak it.Bet it.
Let’s ship and measure.
Think it. Build it. Ship it. Tweak it.Bet it.
How do we test?
Think it. Build it. Ship it. Tweak it.Bet it.
Group A Group B Control
Think it. Build it. Ship it. Tweak it.Bet it.
What are the results?
Think it. Build it. Ship it. Tweak it.Bet it.
1. AAR metric MAUPlay on day one Trial uptake STABLE
2. Feature uptakeSaved songs
When it comes to emails, the results where not as satisfying