Prepaid SIM CARD INSTRUCTIONS Far more than a trip by Japan Rail Pass ACTIVATION AND SET-UP TIPS Were you asked to enter a code? Restart your phone aſter entering the APN-sengs. First enter the SIM PIN code 0000, then your personal phone code (if required). Is your phone unlocked? If no, you should contact your network provider and ask to unlock the phone. What is your phone model? Supported models include: Apple, Samsung, Huawei, Asus and Motorola. Please check the link below for a full list: hps://tr.iijmio.jp/dv/ Do you have a PDP Authencaon Failure? Please reset and set up the APN again following the instrucons. Is your SIM card sll not working? Call the assistance number open 24/7: +81 (0)50-5835-2190 Why is my internet connecon slow? There is generally no problem with the internet on OUR packages. However, the IIJ SIM card uses the NTT Docomo network, so in very rare cases, the Docomo network can slow down because of abnormal data usage, this can slow down the internet connecon or cause interrupon of the network only for a few minutes. If the connecon remains slow, check the speed with an applicaon such as “SPEEDTEST” and please contact us with the results of the tests and the SIM Card number. Are you asked to enter a MNC code? If you are asked for a 2-digit MNC (Mobile Network Code) please type: 03 Are you asked to enter a MCC code? If you are asked for a 3-digit MCC (Mobile Country Code) please type: 440 Note that the acvaon server is under maintenance every Tuesday from 10 p.m. unl Wednesday morning 9 a.m., Japan me. Due to the network provider’s fair usage policy, if you use a large amount of data within a short period (data limit of 10 GB within two days), the internet speed may slow down temporarily. www.japan-experience.com | www.japan-rail-pass.com | [email protected] Are you sll in flight mode? Is the wifi turned off? If cellular network doesn’t show on the phone home screen, it could be because the phone is sll on flight mode. Is the cellular network and the roaming acvated? If cellular network doesn’t show on the phone home screen, it could be because the cellular network is not acvated.